Ford Escape: Information and Entertainment System - General Information / General Procedures - Bezel Diagnostics

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NOTE: If there is a concern with one of the following components and Bezel Diagnostics cannot be accessed, obtain the module part number or ESN by referencing the label attached to the module.

• Inoperative ACM
• Inoperative (blank or does not power on) display unit (non-touchscreen display or touchscreen display)
• Inoperative FCIM or radio control panel
• Inoperative steering wheel switch

1. Ignition ON.
   

1. Operate the audio system in AM / FM mode.

   NOTE: It may take up to 20 seconds for the system to enter bezel diagnostics mode.

   
   

   For vehicles with SYNC	For vehicles with a CD player integrated into the ACM , simultaneously press and hold the FCIM /radio control panel EJECT and the SEEK UP buttons until the bezel diagnostics mode is entered. If supported, the Speaker Walk-Around Test begins and the display indicates each speaker as it is tested.
   	For vehicles without CD player integrated into the ACM , simultaneously press and hold the steering wheel SEEK UP and the FCIM /radio control panel SEEK UP buttons until the bezel diagnostics mode is entered. If supported, the Speaker Walk-Around Test begins and the display indicates each speaker as it is tested.
   For vehicles without SYNC	Simultaneously press and hold the FCIM /radio control panel POWER ON and the SEEK DOWN buttons until the bezel diagnostics mode is entered. If supported, the Speaker Walk-Around Test begins and the display indicates each speaker as it is tested.

1. NOTE: Some selections listed below may not be available for the vehicle being tested. Selections are vehicle and option dependent.

   Once the Speaker Walk-Around Test (All Speaker Test) is complete, the following information is available:

     Vehicles with SYNC

   
   

   Menu	Submenu
   APIM Diagnostics	Part Numbers
   	Software Versions
   	Configuration Status
   	Location Information
   	Tones Test
   	Touchscreen Activation Test
   	Display Test Pattern
   	RGB Pixel Test
   	IVSU Versions
   	Exit Diagnostics
   AHU Diagnostics (AHU refers to the ACM )	AHU Part Numbers (also displays Sirius ESN )
   	Radio Signal Strength
   	Speaker Walk-Around Test Active (if not equipped with DSP )
   	Exit Diagnostics
   DSP Diagnostics	DSP Part Numbers
   	Speaker Walk-Around Test Active
   	Exit Diagnostics
   EFP Diagnostics (EFP refers to the FCIM that communicates on the CAN )	EFP Part Numbers
   	Exit Diagnostics
   ICP Diagnostics (ICP refers to the radio control panel that communicates on the LIN )	ICP Part Numbers
   	Exit Diagnostics
   SDM Diagnostics (SDM refers to the display unit)	SDM Part Numbers
   	Exit Diagnostics

   
   

     Vehicles without SYNC

   
   

   Menu	Submenu
   CHR Diagnostics (CHR refers to the ACM )	CHR Part Numbers / Sirius ESN
   	Radio Signal Strength
   	Speaker Walk-Around Test
   	Exit Diagnostics

1. To exit the bezel diagnostics, press the on/off button or select "Exit Diagnostics.”