Ford Escape 2020-2024 Service Manual / Electrical / Information and Entertainment Systems / Information and Entertainment System - General Information / Diagnosis and Testing - Information and Entertainment System
Ford Escape: Information and Entertainment System - General Information / Diagnosis and Testing - Information and Entertainment System
Diagnostic Trouble Code (DTC) Chart
Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices.
REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).
Diagnostic Trouble Code Chart
| Module | DTC | Description | Action |
|---|---|---|---|
| ACM | B150C:55 | Automobile Audio Bus (A2B) Node 1: Not Configured | GO to Pinpoint Test C |
| ACM | B150C:87 | Automobile Audio Bus (A2B) Node 1: Missing Message | GO to Pinpoint Test C |
| ACM | B150C:8F | Automobile Audio Bus (A2B) Node 1: Erratic | GO to Pinpoint Test C |
| ACM | B1511:01 | Automobile Audio Bus (A2B) Master Node: General Electrical Failure | GO to Pinpoint Test C |
| ACM | B1511:11 | Automobile Audio Bus (A2B) Master Node: Circuit Short To Ground | GO to Pinpoint Test C |
| ACM | B1511:12 | Automobile Audio Bus (A2B) Master Node: Circuit Short To Battery | GO to Pinpoint Test C |
| ACM | B1511:13 | Automobile Audio Bus (A2B) Master Node: Circuit Open | GO to Pinpoint Test C |
| ACM | B1511:95 | Automobile Audio Bus (A2B) Master Node: Incorrect Assembly | GO to Pinpoint Test C |
| ACM | B1A01:01 | Speaker #1: General Electrical Failure | GO to Pinpoint Test E |
| ACM | B1A01:11 | Speaker #1: Circuit Short To Ground | GO to Pinpoint Test E |
| ACM | B1A01:12 | Speaker #1: Circuit Short To Battery | GO to Pinpoint Test E |
| ACM | B1A01:13 | Speaker #1: Circuit Open | GO to Pinpoint Test E |
| ACM | B1A02:01 | Speaker #2: General Electrical Failure | GO to Pinpoint Test E |
| ACM | B1A02:11 | Speaker #2: Circuit Short To Ground | GO to Pinpoint Test E |
| ACM | B1A02:12 | Speaker #2: Circuit Short To Battery | GO to Pinpoint Test E |
| ACM | B1A02:13 | Speaker #2: Circuit Open | GO to Pinpoint Test E |
| ACM | B1A03:01 | Speaker #3: General Electrical Failure | GO to Pinpoint Test E |
| ACM | B1A03:11 | Speaker #3: Circuit Short To Ground | GO to Pinpoint Test E |
| ACM | B1A03:12 | Speaker #3: Circuit Short To Battery | GO to Pinpoint Test E |
| ACM | B1A03:13 | Speaker #3: Circuit Open | GO to Pinpoint Test E |
| ACM | B1A04:01 | Speaker #4: General Electrical Failure | GO to Pinpoint Test E |
| ACM | B1A04:11 | Speaker #4: Circuit Short To Ground | GO to Pinpoint Test E |
| ACM | B1A04:12 | Speaker #4: Circuit Short To Battery | GO to Pinpoint Test E |
| ACM | B1A04:13 | Speaker #4: Circuit Open | GO to Pinpoint Test E |
| ACM | B1A08:13 | Speaker #8: Circuit Open | GO to Pinpoint Test F |
| ACM | B1A09:13 | Speaker #9: Circuit Open | GO to Pinpoint Test F |
| ACM | B1A10:13 | Speaker #10: Circuit Open | GO to Pinpoint Test F |
| ACM | B1A89:11 | Satellite Antenna: Circuit Short To Ground | GO to Pinpoint Test B |
| ACM | B1A89:13 | Satellite Antenna: Circuit Open | GO to Pinpoint Test B |
| ACM | U0100:00 | Lost Communication with ECM/PCM "A": No Sub Type Information | GO to Pinpoint Test W |
| ACM | U0121:00 | Lost Communication With Anti-Lock Brake System (ABS) Control Module: No Sub Type Information | GO to Pinpoint Test X |
| ACM | U0140:00 | Lost Communication With Body Control Module: No Sub Type Information | GO to Pinpoint Test Y |
| ACM | U0155:00 | Lost Communication With Instrument Panel Cluster (IPC) Control Module: No Sub Type Information | GO to Pinpoint Test Z |
| ACM | U0238:00 | Lost Communication With Digital Audio Control Module "D": No Sub Type Information | GO to Pinpoint Test AC |
| ACM | U0253:00 | Lost Communication With Accessory Protocol Interface Module: No Sub Type Information | GO to Pinpoint Test AD |
| ACM | U201A:51 | Control Module Main Calibration Data: Not Programmed | GO to Pinpoint Test AH |
| ACM | U2024:06 | Control Module Cal-Config Data: Algorithm Based Failure | GO to Pinpoint Test AH |
| ACM | U2024:41 | Control Module Cal-Config Data: General Checksum Failure | GO to Pinpoint Test AH |
| ACM | U2024:44 | Control Module Cal-Config Data: Data Memory Failure | GO to Pinpoint Test AH |
| ACM | U2024:51 | Control Module Cal-Config Data: Not Programmed | GO to Pinpoint Test AH |
| ACM | U2100:00 | Initial Configuration Not Complete: No Sub Type Information | GO to Pinpoint Test AH |
| ACM | U2101:00 | Control Module Configuration Incompatible: No Sub Type Information | GO to Pinpoint Test AH |
| ACM | U3000:41 | Control Module: General Checksum Failure | GO to Pinpoint Test AI |
| ACM | U3000:42 | Control Module: General Memory Failure | GO to Pinpoint Test AI |
| ACM | U3000:43 | Control Module: Special Memory Failure | GO to Pinpoint Test AI |
| ACM | U3000:44 | Control Module: Data Memory Failure | GO to Pinpoint Test AI |
| ACM | U3000:45 | Control Module: Program Memory Failure | GO to Pinpoint Test AI |
| ACM | U3000:46 | Control Module: Calibration / Parameter Memory Failure | GO to Pinpoint Test AI |
| ACM | U3000:51 | Control Module: Not Programmed | GO to Pinpoint Test AI |
| ACM | U3000:88 | Control Module: Bus off | GO to Pinpoint Test AI |
| ACM | U3000:92 | Control Module: Performance or Incorrect Operation | GO to Pinpoint Test AI |
| ACM | U3000:94 | Control Module: Unexpected Operation | GO to Pinpoint Test AI |
| ACM | U3000:96 | Control Module: Component Internal Failure | GO to Pinpoint Test AI |
| ACM | U3003:16 | Battery Voltage: Circuit Voltage Below Threshold | GO to Pinpoint Test AE |
| ACM | U3003:17 | Battery Voltage: Circuit Voltage Above Threshold | GO to Pinpoint Test AF |
| APIM | B1087:01 | LIN Bus "A": General Electrical Failure | GO to Pinpoint Test H |
| APIM | B108E:01 | Display: General Electrical Failure | GO to Pinpoint Test J |
| APIM | B108E:01 | Display: General Electrical Failure | GO to Pinpoint Test K |
| APIM | B108E:02 | Display: General Signal Failure | GO to Pinpoint Test J |
| APIM | B108E:02 | Display: General Signal Failure | GO to Pinpoint Test K |
| APIM | B108E:4A | Display: Incorrect Component Installed | GO to Pinpoint Test J |
| APIM | B108E:4A | Display: Incorrect Component Installed | GO to Pinpoint Test K |
| APIM | B108E:4B | Display: Over Temperature | GO to Pinpoint Test J |
| APIM | B108E:4B | Display: Over Temperature | GO to Pinpoint Test K |
| APIM | B108E:63 | Display: Circuit / Component Protection Time-Out | GO to Pinpoint Test J |
| APIM | B108E:87 | Display: Missing Message | GO to Pinpoint Test J |
| APIM | B108E:87 | Display: Missing Message | GO to Pinpoint Test K |
| APIM | B119F:01 | GPS Antenna: General Electrical Failure | GO to Pinpoint Test R |
| APIM | B119F:13 | GPS Antenna: Circuit Open | GO to Pinpoint Test R |
| APIM | B1252:11 | USB Port: Circuit Short to Ground | GO to Pinpoint Test N |
| APIM | B1252:13 | USB Port: Circuit Open | GO to Pinpoint Test N |
| APIM | B14FD:11 | External Media Control Connectivity: Circuit Short To Ground | GO to Pinpoint Test N |
| APIM | B1D79:11 | Microphone Input: Circuit Short To Ground | GO to Pinpoint Test M |
| APIM | B1D79:12 | Microphone Input: Circuit Short To Battery | GO to Pinpoint Test M |
| APIM | B1D79:13 | Microphone Input: Circuit Open | GO to Pinpoint Test M |
| APIM | U0100:00 | Lost Communication with ECM/PCM "A": No Sub Type Information | GO to Pinpoint Test W |
| APIM | U0121:00 | Lost Communication With Anti-Lock Brake System (ABS) Control Module: No Sub Type Information | GO to Pinpoint Test AK |
| APIM | U0140:00 | Lost Communication With Body Control Module: No Sub Type Information | GO to Pinpoint Test AK |
| APIM | U0151:00 | Lost Communication With Restraints Control Module: No Sub Type Information | GO to Pinpoint Test AK |
| APIM | U0155:00 | Lost Communication With Instrument Panel Cluster (IPC) Control Module: No Sub Type Information | GO to Pinpoint Test AK |
| APIM | U0159:00 | Lost Communication With Parking Assist Control Module "A": No Sub Type Information | GO to Pinpoint Test AK |
| APIM | U0162:00 | Lost Communication With Navigation Display Module: No Sub Type Information | GO to Pinpoint Test J |
| APIM | U0162:00 | Lost Communication With Navigation Display Module: No Sub Type Information | GO to Pinpoint Test K |
| APIM | U0184:00 | Lost Communication With Radio: No Sub Type Information | GO to Pinpoint Test AK |
| APIM | U0198:00 | Lost Communication With Telematic Control Module: No Sub Type Information | GO to Pinpoint Test AK |
| APIM | U0208:00 | Lost Communication With "Seat Control Module A": No Sub Type Information | GO to Pinpoint Test AK |
| APIM | U020C:00 | Lost Communication with Wireless Accessory Charging Module "A": No Sub Type Information | GO to Pinpoint Test AK |
| APIM | U0232:00 | Lost Communication With Side Obstacle Detection Control Module - Left: No Sub Type Information | GO to Pinpoint Test AK |
| APIM | U0233:00 | Lost Communication With Side Obstacle Detection Control Module - Right: No Sub Type Information | GO to Pinpoint Test AK |
| APIM | U0238:00 | Lost Communication With Digital Audio Control Module "D": No Sub Type Information | GO to Pinpoint Test AK |
| APIM | U0293:00 | Lost Communication With Hybrid/EV Powertrain Control Module: No Sub Type Information | GO to Pinpoint Test AK |
| APIM | U0415:00 | Invalid Data Received From Anti-Lock Brake System (ABS) Control Module: No Sub Type Information | GO to Pinpoint Test AL |
| APIM | U0422:00 | Invalid Data Received From Body Control Module: No Sub Type Information | GO to Pinpoint Test AL |
| APIM | U0423:00 | Invalid Data Received From Instrument Panel Cluster (IPC) Control Module: No Sub Type Information | GO to Pinpoint Test AL |
| APIM | U0452:00 | Invalid Data Received From Restraints Control Module: No Sub Type Information | GO to Pinpoint Test AL |
| APIM | U1A00:87 | Private Communication Network: Missing Message | GO to Pinpoint Test B |
| APIM | U2013:01 | Switch Pack: General Electrical Failure | GO to Pinpoint Test H |
| APIM | U2013:16 | Switch Pack: Circuit Voltage Below Threshold | GO to Pinpoint Test H |
| APIM | U2013:17 | Switch Pack: Circuit Voltage Above Threshold | GO to Pinpoint Test H |
| APIM | U2013:63 | Switch Pack: Circuit / Component Protection Time-Out | GO to Pinpoint Test H |
| APIM | U2017:45 | Control Module Software #2: Program Memory Failure | GO to Pinpoint Test AM |
| APIM | U2017:51 | Control Module Software #2: Not Programmed | GO to Pinpoint Test AM |
| APIM | U2017:52 | Control Module Software #2: Not Activated | GO to Pinpoint Test AM |
| APIM | U2017:54 | Control Module Software #2: Missing Calibration | GO to Pinpoint Test AM |
| APIM | U2100:00 | Initial Configuration Not Complete: No Sub Type Information | GO to Pinpoint Test AM |
| APIM | U2101:00 | Control Module Configuration Incompatible: No Sub Type Information | GO to Pinpoint Test AM |
| APIM | U3000:04 | Control Module: System Internal Failure | GO to Pinpoint Test AN |
| APIM | U3000:09 | Control Module: Component Failure | GO to Pinpoint Test AN |
| APIM | U3000:41 | Control Module: General Checksum Failure | GO to Pinpoint Test AN |
| APIM | U3000:88 | Control Module: Bus Off | GO to Pinpoint Test AK |
| APIM | U3003:16 | Battery Voltage: Circuit Voltage Below Threshold | GO to Pinpoint Test AE |
| APIM | U3003:17 | Battery Voltage: Circuit Voltage Above Threshold | GO to Pinpoint Test AF |
| DSP | B13FB:11 | Audio Enable Line: Circuit Short To Ground | GO to Pinpoint Test C |
| DSP | B1A01:01 | Speaker #1: General Electrical Failure | GO to Pinpoint Test G |
| DSP | B1A01:11 | Speaker #1: Circuit Short To Ground | GO to Pinpoint Test G |
| DSP | B1A01:12 | Speaker #1: Circuit Short To Battery | GO to Pinpoint Test G |
| DSP | B1A01:13 | Speaker #1: Circuit Open | GO to Pinpoint Test G |
| DSP | B1A03:01 | Speaker #3: General Electrical Failure | GO to Pinpoint Test G |
| DSP | B1A03:11 | Speaker #3: Circuit Short To Ground | GO to Pinpoint Test G |
| DSP | B1A03:12 | Speaker #3: Circuit Short To Battery | GO to Pinpoint Test G |
| DSP | B1A03:13 | Speaker #3: Circuit Open | GO to Pinpoint Test G |
| DSP | B1A04:01 | Speaker #4: General Electrical Failure | GO to Pinpoint Test G |
| DSP | B1A04:11 | Speaker #4: Circuit Short To Ground | GO to Pinpoint Test G |
| DSP | B1A04:12 | Speaker #4: Circuit Short To Battery | GO to Pinpoint Test G |
| DSP | B1A04:13 | Speaker #4: Circuit Open | GO to Pinpoint Test G |
| DSP | B1A05:01 | Speaker #5: General Electrical Failure | GO to Pinpoint Test G |
| DSP | B1A05:11 | Speaker #5: Circuit Short To Ground | GO to Pinpoint Test G |
| DSP | B1A05:12 | Speaker #5: Circuit Short To Battery | GO to Pinpoint Test G |
| DSP | B1A05:13 | Speaker #5: Circuit Open | GO to Pinpoint Test G |
| DSP | B1A06:01 | Speaker #6: General Electrical Failure | GO to Pinpoint Test G |
| DSP | B1A06:11 | Speaker #6: Circuit Short To Ground | GO to Pinpoint Test G |
| DSP | B1A06:12 | Speaker #6: Circuit Short To Battery | GO to Pinpoint Test G |
| DSP | B1A06:13 | Speaker #6: Circuit Open | GO to Pinpoint Test G |
| DSP | U0140:00 | Lost Communication With Body Control Module: No Sub Type Information | GO to Pinpoint Test Y |
| DSP | U0155:00 | Lost Communication With Instrument Panel Cluster (IPC) Control Module: No Sub Type Information | GO to Pinpoint Test Z |
| DSP | U0184:00 | Lost Communication With Radio: No Sub Type Information | GO to Pinpoint Test AA |
| DSP | U0198:00 | Lost Communication With Telematic Control Module: No Sub Type Information | GO to Pinpoint Test AB |
| DSP | U0253:00 | Lost Communication With Accessory Protocol Interface Module: No Sub Type Information | GO to Pinpoint Test AD |
| DSP | U0422:00 | Invalid Data Received From Body Control Module: No Sub Type Information | GO to Pinpoint Test AG |
| DSP | U201A:51 | Control Module Main Calibration Data: Not Programmed | GO to Pinpoint Test AH |
| DSP | U2024:41 | Control Module Cal-Config Data: General Checksum Failure | GO to Pinpoint Test AH |
| DSP | U2024:48 | Control Module Cal-Config Data: Supervision Software | GO to Pinpoint Test AH |
| DSP | U2024:51 | Control Module Cal-Config Data: Not Programmed | GO to Pinpoint Test AH |
| DSP | U2100:00 | Initial Configuration Not Complete: No Sub Type Information | GO to Pinpoint Test AH |
| DSP | U2101:00 | Control Module Configuration Incompatible: No Sub Type Information | GO to Pinpoint Test AH |
| DSP | U3000:41 | Control Module: General Checksum Failure | GO to Pinpoint Test AI |
| DSP | U3000:42 | Control Module: General Memory Failure | GO to Pinpoint Test AI |
| DSP | U3003:16 | Battery Voltage: Circuit Voltage Below Threshold | GO to Pinpoint Test AE |
| DSP | U3003:17 | Battery Voltage: Circuit Voltage Above Threshold | GO to Pinpoint Test AF |
| SCCM | B137F:11 | Steering Wheel Left Switch Pack: Circuit Short To Ground | GO to Pinpoint Test I |
| SCCM | B137F:13 | Steering Wheel Left Switch Pack: Circuit Open | GO to Pinpoint Test I |
| SCCM | B137F:96 | Steering Wheel Left Switch Pack: Component Internal Failure | GO to Pinpoint Test I |
| SCCM | B137F:9E | Steering Wheel Left Switch Pack: Stuck On | GO to Pinpoint Test I |
| SCCM | B1380:11 | Steering Wheel Right Switch Pack: Circuit Short To Ground | GO to Pinpoint Test I |
| SCCM | B1380:13 | Steering Wheel Right Switch Pack: Circuit Open | GO to Pinpoint Test I |
| SCCM | B1380:96 | Steering Wheel Right Switch Pack: Component Internal Failure | GO to Pinpoint Test I |
| SCCM | B1380:9E | Steering Wheel Right Switch Pack: Stuck On | GO to Pinpoint Test I |
| TCU | B1246:11 | GSM (Group System for Mobile) Antenna: Circuit Short To Ground | GO to Pinpoint Test S |
| TCU | B1246:13 | GSM (Group System for Mobile) Antenna: Circuit Open | GO to Pinpoint Test S |
| TCU | B156D:55 | TCU Customer Connectivity Settings Synchronization With HMI: Not Configured | GO to Pinpoint Test AH |
| TCU | B156D:89 | TCU Customer Connectivity Settings Synchronization With HMI: ISO/SAE Reserved | GO to Pinpoint Test AH |
| TCU | B1D55:11 | Antenna #2: Circuit Short To Ground | GO to Pinpoint Test T |
| TCU | B1D55:13 | Antenna #2: Circuit Open | GO to Pinpoint Test T |
| TCU | U0100:00 | Lost Communication with ECM/PCM "A": No Sub Type Information | GO to Pinpoint Test W |
| TCU | U0140:00 | Lost Communication With Body Control Module: No Sub Type Information | GO to Pinpoint Test Y |
| TCU | U0253:00 | Lost Communication With Accessory Protocol Interface Module: No Sub Type Information | GO to Pinpoint Test AD |
| TCU | U0422:00 | Invalid Data Received From Body Control Module: No Sub Type Information | GO to Pinpoint Test AG |
| TCU | U0554:00 | Invalid Data Received From Accessory Protocol Interface Module: No Sub Type Information | GO to Pinpoint Test AG |
| TCU | U2024:00 | Control Module Cal-Config Data: No Sub Type Information | GO to Pinpoint Test AH |
| TCU | U2100:00 | Initial Configuration Not Complete: No Sub Type Information | GO to Pinpoint Test AH |
| TCU | U2101:00 | Control Module Configuration Incompatible: No Sub Type Information | GO to Pinpoint Test AH |
| TCU | U3000:04 | Control Module: System Internal Failure | GO to Pinpoint Test AJ |
| TCU | U3000:09 | Control Module: Component Failure | GO to Pinpoint Test AJ |
| TCU | U3000:41 | Control Module: General Checksum Failure | GO to Pinpoint Test AI |
| TCU | U3000:42 | Control Module: General Memory Failure | GO to Pinpoint Test AI |
| TCU | U3000:52 | Control Module: Not Activated | GO to Pinpoint Test AJ |
| TCU | U3000:56 | Control Module: Invalid / Incompatible Configuration | GO to Pinpoint Test AI |
| TCU | U3003:16 | Battery Voltage: Circuit Voltage Below Threshold | GO to Pinpoint Test AE |
| TCU | U3003:17 | Battery Voltage: Circuit Voltage Above Threshold | GO to Pinpoint Test AF |
Symptom Charts
Symptom Chart: Radio
Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices.
REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).
| Condition | Actions |
|---|---|
| A module does not respond to the diagnostic scan tool |
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing). |
| The AM radio is inoperative | GO to Pinpoint Test A |
| The FM radio is inoperative | GO to Pinpoint Test A |
| Poor AM reception | GO to Pinpoint Test A |
| Poor FM reception | GO to Pinpoint Test A |
| Continuous seek or scan in AM / FM mode | GO to Pinpoint Test A |
| Poor satellite radio reception | GO to Pinpoint Test B |
| Poor sound quality or no sound while in satellite radio mode - all other functions operate correctly | GO to Pinpoint Test B |
| The satellite radio is inoperative or does not operate correctly | GO to Pinpoint Test B |
| The audio system does not operate correctly from the radio control panel | GO to Pinpoint Test H |
| One or more audio steering wheel control button is inoperative | GO to Pinpoint Test I |
| Unable to change the audio source | GO to Pinpoint Test C |
| Audio System Off displays at regular intervals | GO to Pinpoint Test C |
Symptom Chart: Speakers and Sound Quality - 6 Speaker System
Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices.
REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).
| Condition | Actions |
|---|---|
| No sound from all speakers | GO to Pinpoint Test C |
| The left speakers are inoperative when using Bluetooth and USB hub SYNC features | GO to Pinpoint Test L |
| The right speakers are inoperative when using Bluetooth and USB hub SYNC features | GO to Pinpoint Test L |
| Poor sound quality or distorted sound from one or more speakers (not all speakers) | GO to Pinpoint Test D |
| The instrument panel left speaker is inoperative | GO to Pinpoint Test E |
| The instrument panel right speaker is inoperative | GO to Pinpoint Test E |
| The left front door woofer speaker is inoperative | GO to Pinpoint Test E |
| The right front woofer door speaker is inoperative | GO to Pinpoint Test E |
| The left rear door woofer speaker is inoperative | GO to Pinpoint Test E |
| The right rear door woofer speaker is inoperative | GO to Pinpoint Test E |
Symptom Chart: Speakers and Sound Quality - 10 Speaker System
Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices.
REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).
| Condition | Actions |
|---|---|
| No sound from all speakers | GO to Pinpoint Test C |
| The left speakers are inoperative when using Bluetooth and USB hub SYNC features | GO to Pinpoint Test L |
| The right speakers are inoperative when using Bluetooth and USB hub SYNC features | GO to Pinpoint Test L |
| Poor sound quality or distorted sound from one or more speakers (not all speakers) | GO to Pinpoint Test D |
| The instrument panel center speaker is inoperative | GO to Pinpoint Test F |
| The instrument panel left speaker is inoperative | GO to Pinpoint Test F |
| The instrument panel right speaker is inoperative | GO to Pinpoint Test F |
| The left front door woofer speaker is inoperative | GO to Pinpoint Test G |
| The right front door woofer speaker is inoperative | GO to Pinpoint Test G |
| The left rear door tweeter speaker is inoperative | GO to Pinpoint Test G |
| The right rear door tweeter speaker is inoperative | GO to Pinpoint Test G |
| The left rear door woofer speaker is inoperative | GO to Pinpoint Test G |
| The right rear door woofer speaker is inoperative | GO to Pinpoint Test G |
| The subwoofer speaker is inoperative | GO to Pinpoint Test G |
Symptom Chart: Display Unit - Non-Touchscreen
Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices.
REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).
| Condition | Actions |
|---|---|
| The display unit is blank or black | GO to Pinpoint Test J |
| One or more button on the display unit is inoperative | GO to Pinpoint Test J |
| The image on the display unit is incorrect, the image color is incorrect, or the image is distorted, flickering, or unclear | GO to Pinpoint Test J |
| The image on the display unit is locked or frozen | GO to Pinpoint Test J |
Symptom Chart: Display Unit - Touchscreen
Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices.
REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).
| Condition | Actions |
|---|---|
| The display unit is blank or black | GO to Pinpoint Test K |
| The display unit is not responsive to touch | GO to Pinpoint Test K |
| The display unit is slow to respond to touch | GO to Pinpoint Test K |
| The image on the display unit is incorrect, the image color is incorrect, or the image is distorted, flickering, or unclear | GO to Pinpoint Test K |
| The image on the display unit is locked or frozen | GO to Pinpoint Test K |
Symptom Chart: SYNC Features/Media/Phone
Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices.
REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).
| Condition | Actions |
|---|---|
| The SYNC system does not operate correctly from the radio control panel | GO to Pinpoint Test H |
| One or more steering wheel SYNC control button is inoperative | GO to Pinpoint Test I |
| The left speakers are inoperative when using Bluetooth and media hub SYNC features | GO to Pinpoint Test L |
| The right speakers are inoperative when using Bluetooth and media hub SYNC features | GO to Pinpoint Test L |
| The SYNC system audible prompts are inoperative or do not operate correctly | GO to Pinpoint Test L |
| During a phone call, no incoming audio is heard in the vehicle | GO to Pinpoint Test L |
| Poor sound quality, distorted, or no sound while in SYNC mode | GO to Pinpoint Test L |
| Voice commands are inoperative or outgoing audio is not transmitted during a phone call | GO to Pinpoint Test M |
| An individual Bluetooth device or feature is inoperative | GO to Pinpoint Test P |
| Unable to pair Bluetooth device or the Bluetooth functionality is inoperative | GO to Pinpoint Test O |
| A USB device is not recognized by the SYNC system or audio files on a USB device are not found using the SYNC system from one or both USB ports | GO to Pinpoint Test N |
| The 911 Assist or Emergency Assistance Not Operational message displays | GO to Pinpoint Test Q |
| SYNC AppLink is inoperative or does not operate correctly | GO to Pinpoint Test U |
| SYNC Connect is inoperative or does not operate correctly | GO to Pinpoint Test S |
| Android Autoâ„¢ or Apple CarPlayâ„¢ is inoperative | GO to Pinpoint Test V |
| The vehicle Wi-Fi hotspot feature is inoperative, experiencing poor data speed or cannot stream any data | GO to Pinpoint Test T |
Symptom Chart: Navigation/Compass
Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices.
REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).
| Condition | Actions |
|---|---|
| The compass is inoperative or does not operate correctly | GO to Pinpoint Test R |
| Navigation is inoperative or does not operate correctly | GO to Pinpoint Test R |
| SIRIUS Travel Linkâ„¢ or digital radio data link is inoperative | GO to Pinpoint Test B |
Pinpoint Tests
PINPOINT TEST A: POOR AM (AMPLITUDE MODULATION)
- FM (FREQUENCY MODULATION)
RECEPTION
PINPOINT TEST A: POOR AM (AMPLITUDE MODULATION)
- FM (FREQUENCY MODULATION)
RECEPTION|
Refer to Wiring Diagrams Cell 130 for schematic and connector information. Normal Operation and Fault Conditions
REFER to: Information and Entertainment System - Component Location
(415-00 Information and Entertainment System - General Information,
Description and Operation). Audio Unit Coaxial Cable Connections NOTE: The vehicle may not be equipped with all the connections shown. .jpg)
Possible Sources
Visual Inspection and Pre-checks
NOTE: Prior to carrying out diagnostics, it may be beneficial to determine the cause using the Antenna Kit Tool 420-525 (Rotunda part number NUD420-525) or equivalent tool. NOTE: The AM / FM 1 antenna cable is also known as the audio unit antenna cable. |
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| A1 CHECK THE AUDIO SYSTEM RECEPTION WITH THE REAR WINDOW DEFROST ACTIVATED | ||||||||||||
Does the poor reception only occur with the rear window defrost activated?
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| A2 CHECK THE AUDIO SYSTEM RECEPTION WITH THE ENGINE RUNNING AND THE REAR DEFROST FUNCTION DEACTIVATED | ||||||||||||
Does the poor reception occur with the rear window defrost function deactivated?
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| A3 CHECK THE REAR WINDOW DEFROST GRID FOR CORRECT OPERATION | ||||||||||||
Does the rear window defrost grid operate correctly?
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| A4 CHECK THE GENERATOR | ||||||||||||
Is the reception OK?
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| A5 CHECK THE IGNITION CIRCUITS | ||||||||||||
Are the ignition components OK?
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| A6 INSPECT THE ANTENNA ON-GLASS GRID | ||||||||||||
Is the connection to the antenna amplifier OK and the on-glass antenna grid free from damage?
|
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| A7 CHECK FOR ACM (AUDIO FRONT CONTROL MODULE) ANTENNA VOLTAGE OUTPUT | ||||||||||||
Is the voltage greater than 11 volts?
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| A8 CHECK FOR VOLTAGE TO THE ANTENNA AMPLIFIERS | ||||||||||||
Is the voltage greater than 11 volts?
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| A9 ISOLATE THE AM (AMPLITUDE MODULATION) / FM (FREQUENCY MODULATION) 1 ANTENNA AMPLIFIER | ||||||||||||
Is the reception OK?
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| A10 CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION | ||||||||||||
Is the concern still present?
|
.jpg)
.jpg)
antenna cable core at the AM / FM 1 antenna amplifier
PINPOINT TEST B: SATELLITE RADIO/SIRIUS TRAVEL LINK â„¢/DIGITAL RADIO DATA LINK CONCERN|
Refer to Wiring Diagrams Cell 130 for schematic and connector information. Normal Operation and Fault Conditions
REFER to: Information and Entertainment System - Component Location
(415-00 Information and Entertainment System - General Information,
Description and Operation). When a satellite radio subscription is active, the ESN of the satellite radio receiver built into the ACM associates with the VIN . Audio Unit Coaxial Cable Connections NOTE: The vehicle may not be equipped with all the connections shown.
DTC Fault Trigger Conditions
Possible Sources
NOTE: Prior to carrying out diagnostics, it may be beneficial to determine the cause using the Antenna Kit Tool 420-525 (Rotunda part number NUD420-525) or equivalent tool. |
||||||||||||||||||||||||
| B1 CHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U1A00:87 | ||||||||||||||||||||||||
Is DTC U1A00:87 present?
|
||||||||||||||||||||||||
| B2 CHECK FOR PROMOTIONAL CHANNEL 184 | ||||||||||||||||||||||||
Does the satellite radio system receive channel 184 with normal sound quality?
|
||||||||||||||||||||||||
| B3 VERIFY AN ACTIVE SUBSCRIPTION | ||||||||||||||||||||||||
Does the display indicate the subscription has expired?
|
||||||||||||||||||||||||
| B4 CHECK THE VEHICLE SERVICE HISTORY FOR ACM (AUDIO FRONT CONTROL MODULE) REPLACEMENT | ||||||||||||||||||||||||
Does the vehicle service history indicate the ACM was recently replaced?
|
||||||||||||||||||||||||
| B5 VERIFY THE VIN (VEHICLE IDENTIFICATION NUMBER) AND THE ESN (ELECTRONIC SERIAL NUMBER) ON FILE MATCHES THE VIN (VEHICLE IDENTIFICATION NUMBER) AND THE ESN (ELECTRONIC SERIAL NUMBER) FROM THE VEHICLE | ||||||||||||||||||||||||
Does the VIN and the ESN on the SIRIUS customer file match the ESN and VIN retrieved from the vehicle?
|
||||||||||||||||||||||||
| B6 VERIFY THE VIN (VEHICLE IDENTIFICATION NUMBER) AND THE ESN (ELECTRONIC SERIAL NUMBER) ON FILE MATCHES THE VIN (VEHICLE IDENTIFICATION NUMBER) AND THE ESN (ELECTRONIC SERIAL NUMBER) FROM THE VEHICLE | ||||||||||||||||||||||||
Does the satellite radio system receive multiple channels with normal sound quality?
|
||||||||||||||||||||||||
| B7 SEND THE SIRIUS ACTIVATION SIGNAL AND RECHECK SIRIUS TRAVEL LINKâ„¢ FOR CORRECT OPERATION | ||||||||||||||||||||||||
Does the SIRIUS Travel Linkâ„¢ operate correctly?
|
||||||||||||||||||||||||
| B8 ALLOW THE CATEGORIES TO UPDATE AND THEN CHECK SIRIUS TRAVEL LINKâ„¢ FOR CORRECT OPERATION | ||||||||||||||||||||||||
|
NOTE: The frequency of category updates varies and depends on the category and the SIRIUS infrastructure data load.
Does SIRIUS Travel Linkâ„¢ operate correctly?
|
||||||||||||||||||||||||
| B9 CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OUTPUT VOLTAGE TO THE SATELLITE RADIO ANTENNA CABLE | ||||||||||||||||||||||||
Is the voltage between 4.7 and 5.8 volts?
|
||||||||||||||||||||||||
| B10 CHECK FOR VOLTAGE TO THE SATELLITE RADIO/GPS (GLOBAL POSITIONING SYSTEM) ANTENNA | ||||||||||||||||||||||||
Is the voltage between 4.7 and 5.8 volts?
|
||||||||||||||||||||||||
| B11 ISOLATE THE SATELLITE RADIO/GPS (GLOBAL POSITIONING SYSTEM) ANTENNA SPLITTER CABLE | ||||||||||||||||||||||||
Does the system in question operate correctly?
|
||||||||||||||||||||||||
| B12 CHECK THE ANTENNA BASE AND MOUNTING SURFACE | ||||||||||||||||||||||||
Is antenna base and mounting free of corrosion?
|
||||||||||||||||||||||||
| B13 VERIFY THE COMPASS OPERATES CORRECTLY | ||||||||||||||||||||||||
Does the compass operate correctly?
|
||||||||||||||||||||||||
| B14 ISOLATE THE SATELLITE RADIO/GPS (GLOBAL POSITIONING SYSTEM) ANTENNA | ||||||||||||||||||||||||
Does the system in question operate correctly?
|
||||||||||||||||||||||||
| B15 CHECK THE SDL (SIRIUS DATA LINK) CIRCUITS FOR A SHORT TO GROUND | ||||||||||||||||||||||||
Are the resistances greater than 10,000 ohms?
|
||||||||||||||||||||||||
| B16 CHECK THE SDL (SIRIUS DATA LINK) CIRCUITS FOR A SHORT TO VOLTAGE | ||||||||||||||||||||||||
Is any voltage present?
|
||||||||||||||||||||||||
| B17 CHECK THE SDL (SIRIUS DATA LINK) CIRCUITS FOR A SHORT TOGETHER | ||||||||||||||||||||||||
Is the resistance greater than 10,000 ohms?
|
||||||||||||||||||||||||
| B18 CHECK THE SDL (SIRIUS DATA LINK) CIRCUITS FOR AN OPEN | ||||||||||||||||||||||||
Are the resistances less than 3 ohms?
|
||||||||||||||||||||||||
| B19 CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION | ||||||||||||||||||||||||
Is the concern still present?
|
||||||||||||||||||||||||
| B20 CHECK FOR CORRECT APIM (SYNC MODULE) OPERATION | ||||||||||||||||||||||||
Is the concern still present?
|
.jpg)
Satellite radio/GPS antenna cable core at the antenna, cavity 1
.jpg)
PINPOINT TEST C: NO SOUND FROM ALL SPEAKERS|
Refer to Wiring Diagrams Cell 130 for schematic and connector information. Normal Operation and Fault Conditions
REFER to: Information and Entertainment System - System Operation and
Component Description (415-00 Information and Entertainment System -
General Information, Description and Operation). A short to ground or voltage in the circuitry to one of the speakers may cause multiple speakers to lose sound due to the built-in overload protection feature of the ACM . In this case, a speaker fault DTC sets. DTC Fault Trigger Conditions
Possible Sources
|
||||||||||||||||||||||||||||||
| C1 VERIFY THE ACM (AUDIO FRONT CONTROL MODULE) PASSES THE NETWORK TEST | ||||||||||||||||||||||||||||||
Does the ACM pass the network test?
|
||||||||||||||||||||||||||||||
| C2 VERIFY THE APIM (SYNC MODULE) PASSES THE NETWORK TEST | ||||||||||||||||||||||||||||||
Does the APIM pass the network test?
|
||||||||||||||||||||||||||||||
| C3 VERIFY THE DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE) PASSES THE NETWORK TEST | ||||||||||||||||||||||||||||||
Does the DSP pass the network test?
|
||||||||||||||||||||||||||||||
| C4 CHECK FOR APIM (SYNC MODULE) DIAGNOSTIC TROUBLE CODES (DTCS) | ||||||||||||||||||||||||||||||
Are any Diagnostic Trouble Codes (DTCs) present?
|
||||||||||||||||||||||||||||||
| C5 CHECK FOR ACM (AUDIO FRONT CONTROL MODULE) DIAGNOSTIC TROUBLE CODES (DTCS) | ||||||||||||||||||||||||||||||
Are any Diagnostic Trouble Codes (DTCs) present?
|
||||||||||||||||||||||||||||||
| C6 CHECK FOR DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE) SPEAKER-RELATED DIAGNOSTIC TROUBLE CODES (DTCS) | ||||||||||||||||||||||||||||||
Are any speaker-related Diagnostic Trouble Codes (DTCs) present?
|
||||||||||||||||||||||||||||||
| C7 CHECK THE DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE) ENABLE CIRCUIT FOR CORRECT VOLTAGE | ||||||||||||||||||||||||||||||
Is the voltage between 3.5 and 7 volts?
|
||||||||||||||||||||||||||||||
| C8 CHECK THE DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE) ENABLE CIRCUIT FOR A SHORT TO GROUND | ||||||||||||||||||||||||||||||
Is the resistance greater than 10,000 ohms?
|
||||||||||||||||||||||||||||||
| C9 CHECK THE DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE) ENABLE CIRCUIT FOR A SHORT TO VOLTAGE | ||||||||||||||||||||||||||||||
Is any voltage present?
|
||||||||||||||||||||||||||||||
| C10 CHECK THE DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE) ENABLE CIRCUIT FOR AN OPEN | ||||||||||||||||||||||||||||||
Is the resistance less than 3 ohms?
|
||||||||||||||||||||||||||||||
| C11 CHECK THE ACM (AUDIO FRONT CONTROL MODULE) CONFIGURATION | ||||||||||||||||||||||||||||||
Is sound heard from all of the speakers?
|
||||||||||||||||||||||||||||||
| C12 CHECK THE DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE) CONFIGURATION | ||||||||||||||||||||||||||||||
Is sound heard from all of the speakers?
|
||||||||||||||||||||||||||||||
| C13 CHECK THE FRONT AUTOMOBILE AUDIO BUS (A2B) CABLE | ||||||||||||||||||||||||||||||
Is sound heard from all of the speakers?
|
||||||||||||||||||||||||||||||
| C14 CHECK THE REAR AUTOMOBILE AUDIO BUS (A2B) CABLE | ||||||||||||||||||||||||||||||
Is sound heard from all of the speakers?
|
||||||||||||||||||||||||||||||
| C15 CHECK FOR CORRECT DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE) OPERATION | ||||||||||||||||||||||||||||||
Is the concern still present?
|
||||||||||||||||||||||||||||||
| C16 CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION | ||||||||||||||||||||||||||||||
Is the concern still present?
|
PINPOINT TEST D: POOR SOUND QUALITY OR DISTORTED SOUND FROM ONE OR MORE SPEAKERS (NOT ALL SPEAKERS)|
Normal Operation and Fault Conditions
REFER to: Information and Entertainment System - Component Location
(415-00 Information and Entertainment System - General Information,
Description and Operation). Audio signals are sent to the speakers in the form of AC voltage, resulting in clear audio output. Possible Sources
Visual Inspection and Pre-checks
|
||||
| D1 ISOLATE THE ZONE | ||||
Does applying pressure to a trim panel reduce or eliminate the noise?
|
||||
| D2 REMOVE AND INSPECT BEHIND/UNDERNEATH THE SUSPECT TRIM PANEL | ||||
Is the source of the noise located?
|
||||
| D3 CHECK THE SUSPECT SPEAKER FOR WATER INTRUSION | ||||
Are any watermarks present on the speaker?
|
||||
| D4 ISOLATE THE SUSPECT SPEAKER TO VERIFY NOISE | ||||
Is the noise still present in the suspect speaker?
|
PINPOINT TEST E: ONE OR MORE SPEAKER IS INOPERATIVE - ACM (AUDIO FRONT CONTROL MODULE)
CONTROLLED - 6 SPEAKER SYSTEM|
Refer to Wiring Diagrams Cell 130 for schematic and connector information. Normal Operation and Fault Conditions
REFER to: Information and Entertainment System - Component Location
(415-00 Information and Entertainment System - General Information,
Description and Operation). DTC Fault Trigger Conditions
Possible Sources
NOTE: On vehicles equipped with instrument panel speakers, the door speaker and corresponding instrument panel speaker share the same circuitry. If a concern exists with both speakers, retest the system with the instrument panel speaker disconnected to determine if the instrument panel speaker is the cause of the concern. |
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| E1 CHECK THE AUDIO CIRCUITS TO THE SPEAKER FOR A SHORT TO GROUND | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Are the resistances greater than 10,000 ohms?
|
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| E2 CHECK THE AUDIO CIRCUITS TO THE SPEAKER FOR A SHORT TO VOLTAGE | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Is any voltage present?
|
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| E3 CHECK THE AUDIO CIRCUITS TO THE SPEAKER FOR A SHORT TOGETHER | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
NOTE: For a suspect instrument panel or front door speaker, make sure the corresponding instrument panel speaker or the corresponding front door speaker in question are both disconnected.
Are the resistances greater than 10,000 ohms?
|
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| E4 CHECK THE AUDIO CIRCUITS TO THE SPEAKER FOR AN OPEN | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Are the resistances less than 3 ohms?
|
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| E5 CHECK THE AUDIO SIGNAL TO THE SUSPECT SPEAKER | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Is a fluctuating AC voltage present?
|
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| E6 CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Is the concern still present?
|
.jpg)
PINPOINT TEST F: ONE OR MORE SPEAKER IS INOPERATIVE - ACM (AUDIO FRONT CONTROL MODULE)
CONTROLLED - 10 SPEAKER SYSTEM|
Refer to Wiring Diagrams Cell 130 for schematic and connector information. Normal Operation and Fault Conditions
REFER to: Information and Entertainment System - Component Location
(415-00 Information and Entertainment System - General Information,
Description and Operation). DTC Fault Trigger Conditions
Possible Sources
|
|||||||||||||||||||||||||||||||
| F1 CHECK THE AUDIO CIRCUITS TO THE SPEAKER FOR A SHORT TO GROUND | |||||||||||||||||||||||||||||||
Are the resistances greater than 10,000 ohms?
|
|||||||||||||||||||||||||||||||
| F2 CHECK THE AUDIO CIRCUITS TO THE SPEAKER FOR A SHORT TO VOLTAGE | |||||||||||||||||||||||||||||||
Is any voltage present?
|
|||||||||||||||||||||||||||||||
| F3 CHECK THE AUDIO CIRCUITS TO THE SPEAKER FOR A SHORT TOGETHER | |||||||||||||||||||||||||||||||
Are the resistances greater than 10,000 ohms?
|
|||||||||||||||||||||||||||||||
| F4 CHECK THE AUDIO CIRCUITS TO THE SPEAKER FOR AN OPEN | |||||||||||||||||||||||||||||||
Are the resistances less than 3 ohms?
|
|||||||||||||||||||||||||||||||
| F5 CHECK THE AUDIO SIGNAL TO THE SUSPECT SPEAKER | |||||||||||||||||||||||||||||||
Is a fluctuating AC voltage present?
|
|||||||||||||||||||||||||||||||
| F6 CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION | |||||||||||||||||||||||||||||||
Is the concern still present?
|
PINPOINT TEST G: ONE OR MORE SPEAKER IS INOPERATIVE - DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE)
CONTROLLED SPEAKERS|
Refer to Wiring Diagrams Cell 130 for schematic and connector information. Normal Operation and Fault Conditions
REFER to: Information and Entertainment System - Component Location
(415-00 Information and Entertainment System - General Information,
Description and Operation). DTC Fault Trigger Conditions
Possible Sources
NOTE: The rear door speaker and corresponding door tweeter speaker share the same circuitry. If a concern exists with both speakers, retest the system with the tweeter speaker disconnected to determine if the tweeter speaker is the cause of the concern. |
|||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| G1 CHECK FOR ACM (AUDIO FRONT CONTROL MODULE) DIAGNOSTIC TROUBLE CODES (DTCS) | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Are any Diagnostic Trouble Codes (DTCs) present?
|
|||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| G2 CHECK THE AUDIO CIRCUITS TO THE SPEAKER FOR A SHORT TO GROUND | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
NOTE: For a rear door tweeter speaker concern, make sure the corresponding door woofer speaker is disconnected.
Are the resistances greater than 10,000 ohms?
|
|||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| G3 CHECK THE AUDIO CIRCUITS TO THE SPEAKER FOR A SHORT TO VOLTAGE | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Is any voltage present?
|
|||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| G4 CHECK THE AUDIO CIRCUITS TO THE SPEAKER FOR A SHORT TOGETHER | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Are the resistances greater than 10,000 ohms?
|
|||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| G5 CHECK THE AUDIO CIRCUITS TO THE SPEAKER FOR AN OPEN | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Are the resistances less than 3 ohms?
|
|||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| G6 CHECK THE AUDIO SIGNAL TO THE SUSPECT SPEAKER | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
NOTE: For a rear door tweeter speaker concern, make sure the corresponding door woofer speaker is connected.
Is a fluctuating AC voltage present?
|
|||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| G7 CHECK FOR CORRECT DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE) OPERATION | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Is the concern still present?
|
PINPOINT TEST H: THE AUDIO/SYNC SYSTEM DOES NOT OPERATE CORRECTLY FROM THE AUDIO CONTROL PANEL|
Refer to Wiring Diagrams Cell 130 for schematic and connector information. Normal Operation and Fault Conditions
REFER to: Information and Entertainment System - Overview (415-00
Information and Entertainment System - General Information, Description
and Operation). DTC Fault Trigger Conditions
Possible Sources
|
||||||||||||||||||
| H1 CHECK THE AUDIO CONTROL PANEL POWER SUPPLY CIRCUIT FOR AN OPEN | ||||||||||||||||||
Is the voltage greater than 11 volts?
|
||||||||||||||||||
| H2 CHECK THE AUDIO CONTROL PANEL GROUND CIRCUIT FOR AN OPEN | ||||||||||||||||||
Is the voltage greater than 11 volts?
|
||||||||||||||||||
| H3 CHECK THE LIN (LOCAL INTERCONNECT NETWORK) CIRCUIT FOR A SHORT TO VOLTAGE | ||||||||||||||||||
Is any voltage present?
|
||||||||||||||||||
| H4 CHECK THE LIN (LOCAL INTERCONNECT NETWORK) CIRCUIT FOR A SHORT TO GROUND | ||||||||||||||||||
Is the resistance greater than 10,000 ohms?
|
||||||||||||||||||
| H5 CHECK THE LIN (LOCAL INTERCONNECT NETWORK) CIRCUIT FOR AN OPEN | ||||||||||||||||||
Is the resistance less than 3 ohms?
|
||||||||||||||||||
| H6 CHECK FOR CORRECT APIM (SYNC MODULE) OPERATION | ||||||||||||||||||
Is the concern still present?
|
PINPOINT TEST I: ONE OR MORE AUDIO/SYNC STEERING WHEEL CONTROL BUTTON IS INOPERATIVE|
Refer to Wiring Diagrams Cell 130 for schematic and connector information. Normal Operation and Fault Conditions
REFER to: Information and Entertainment System - Overview (415-00
Information and Entertainment System - General Information, Description
and Operation). DTC Fault Trigger Conditions
Possible Sources
|
|||||||||||||||||||||||||||||||
| I1 CHECK FOR VOLTAGE TO THE STEERING WHEEL SWITCH | |||||||||||||||||||||||||||||||
Are the voltages approximately 5 volts?
|
|||||||||||||||||||||||||||||||
| I2 CHECK THE STEERING WHEEL HARNESS | |||||||||||||||||||||||||||||||
Are the voltages approximately 5 volts?
|
|||||||||||||||||||||||||||||||
| I3 CHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) B137F:11 AND B1380:11 | |||||||||||||||||||||||||||||||
Is DTC B137F:11 or B1380:11 present?
|
|||||||||||||||||||||||||||||||
| I4 CHECK THE CLOCKSPRING FOR A SHORT TO GROUND | |||||||||||||||||||||||||||||||
Is DTC B137F:11 or B1380:11 still present?
|
|||||||||||||||||||||||||||||||
| I5 CHECK THE CLOCKSPRING FOR AN OPEN | |||||||||||||||||||||||||||||||
Are the resistances less than 3 ohms?
|
|||||||||||||||||||||||||||||||
| I6 CHECK FOR CORRECT SCCM (STEERING COLUMN CONTROL MODULE) OPERATION | |||||||||||||||||||||||||||||||
Is the concern still present?
|
.jpg)
Upper Clockspring C218B, pin 11 (component side)
.jpg)
Lower Clockspring C218F, pin 5 (component side)
PINPOINT TEST J: THE DISPLAY UNIT (NON-TOUCHSCREEN) IS INOPERATIVE OR DOES NOT OPERATE CORRECTLY|
Refer to Wiring Diagrams Cell 130 for schematic and connector information. Normal Operation and Fault Conditions
REFER to: Information and Entertainment System - System Operation and
Component Description (415-00 Information and Entertainment System -
General Information, Description and Operation). DTC Fault Trigger Conditions
Possible Sources
NOTE: Prior to carrying out diagnostics, it may be beneficial to determine the cause using the Circuit Tester and LVDS Adapter Kit 420-912 (Rotunda part number NUD420-912) or equivalent tool. |
||||||||||||||||||||||||
| J1 CHECK FOR A NETWORK CONCERN | ||||||||||||||||||||||||
|
NOTE: The display screen is blank if a concern with the HS-CAN3 is present.
Does the ACM and the APIM pass the network test?
|
||||||||||||||||||||||||
| J2 CHECK FOR COMMUNICATION AND CONFIGURATION DIAGNOSTIC TROUBLE CODES (DTCS) | ||||||||||||||||||||||||
Are any communication or configuration related Diagnostic Trouble Codes (DTCs) present?
|
||||||||||||||||||||||||
| J3 CHECK FOR ACM (AUDIO FRONT CONTROL MODULE) DIAGNOSTIC TROUBLE CODES (DTCS) | ||||||||||||||||||||||||
Are any Diagnostic Trouble Codes (DTCs) present?
|
||||||||||||||||||||||||
| J4 CHECK FOR APIM (SYNC MODULE) DIAGNOSTIC TROUBLE CODES (DTCS) | ||||||||||||||||||||||||
Are any Diagnostic Trouble Codes (DTCs) present?
|
||||||||||||||||||||||||
| J5 CHECK THE LVDS (LOW VOLTAGE DIFFERENTIAL SIGNALING) CABLE FOR AN OPEN | ||||||||||||||||||||||||
|
NOTICE: Use the male Flex Probe 300-08057 (0.5 mm) or equivalent. Failure to use the correct probe may damage the LVDS cable.
Are the resistances less than 3 ohms?
|
||||||||||||||||||||||||
| J6 CHECK FOR CORRECT VOLTAGE TO THE DISPLAY UNIT | ||||||||||||||||||||||||
|
NOTICE: Use the male Flex Probe 300-08057 (0.5 mm) or equivalent. Failure to use the correct probe may damage the LVDS cable.
Is the voltage greater than 11 volts?
|
||||||||||||||||||||||||
| J7 TEMPORARILY REMOVE THE POWER FROM THE APIM (SYNC MODULE) AND RECHECK THE SYSTEM OPERATION | ||||||||||||||||||||||||
Is the concern still present?
|
||||||||||||||||||||||||
| J8 CHECK FOR CORRECT APIM (SYNC MODULE) OPERATION | ||||||||||||||||||||||||
Is the concern still present?
|
PINPOINT TEST K: THE DISPLAY UNIT (TOUCHSCREEN) IS INOPERATIVE OR DOES NOT OPERATE CORRECTLY|
NOTE: The display unit calibrates after each ignition cycle. Touching the display during an ignition cycle may cause the touchscreen to be inoperative. Refer to Wiring Diagrams Cell 130 for schematic and connector information. Normal Operation and Fault Conditions
REFER to: Information and Entertainment System - System Operation and
Component Description (415-00 Information and Entertainment System -
General Information, Description and Operation). DTC Fault Trigger Conditions
Possible Sources
NOTE: Prior to carrying out diagnostics, it may be beneficial to determine the cause using the Circuit Tester and LVDS Adapter Kit 420-912 (Rotunda part number NUD420-912) or equivalent tool. |
|||||||||||||||||||||
.jpg) COMPLETE THE FDRS GUIDED ROUTINE |
|||||||||||||||||||||
|
To complete the diagnosis, navigate to the FDRS Guided Routine tab and carry out the procedure SYNC.
PINPOINT TEST L: SOUND FROM THE SYNC SYSTEM (MUSIC/AUDIBLE PROMPTS) IS INOPERATIVE OR DOES NOT OPERATE CORRECTLY|
Refer to Wiring Diagrams Cell 130 for schematic and connector information. Normal Operation and Fault Conditions
REFER to: Information and Entertainment System - Overview (415-00
Information and Entertainment System - General Information, Description
and Operation). Possible Sources
|
|||||||||||||||||||||||||||||||
| L1 CHECK THE OPERATION OF THE SPEAKERS USING THE AM (AMPLITUDE MODULATION) / FM (FREQUENCY MODULATION) MODE | |||||||||||||||||||||||||||||||
Do all of the speakers operate?
|
|||||||||||||||||||||||||||||||
| L2 CHECK THE SCCM (STEERING COLUMN CONTROL MODULE) STEERING WHEEL SWITCH PARAMETER IDENTIFICATIONS (PIDS) | |||||||||||||||||||||||||||||||
Do the Parameter Identifications (PIDs) correspond correctly?
|
|||||||||||||||||||||||||||||||
| L3 CHECK THE APIM (SYNC MODULE) OUTPUT CIRCUITS FOR A SHORT TO GROUND | |||||||||||||||||||||||||||||||
Are the resistances greater than 10,000 ohms?
|
|||||||||||||||||||||||||||||||
| L4 CHECK THE APIM (SYNC MODULE) OUTPUT CIRCUITS FOR A SHORT TO VOLTAGE | |||||||||||||||||||||||||||||||
Is any voltage present?
|
|||||||||||||||||||||||||||||||
| L5 CHECK THE APIM (SYNC MODULE) OUTPUT CIRCUITS FOR A SHORT TOGETHER | |||||||||||||||||||||||||||||||
Are the resistances greater than 10,000 ohms?
|
|||||||||||||||||||||||||||||||
| L6 CHECK THE APIM (SYNC MODULE) OUTPUT CIRCUITS FOR AN OPEN | |||||||||||||||||||||||||||||||
Are the resistances less than 3 ohms?
|
|||||||||||||||||||||||||||||||
| L7 CHECK FOR AN AC (ALTERNATING CURRENT) VOLTAGE SIGNAL FROM THE APIM (SYNC MODULE) OUTPUT CIRCUITS | |||||||||||||||||||||||||||||||
Is a fluctuating AC voltage present?
|
|||||||||||||||||||||||||||||||
| L8 CHECK FOR CORRECT APIM (SYNC MODULE) OPERATION | |||||||||||||||||||||||||||||||
Is the concern still present?
|
|||||||||||||||||||||||||||||||
| L9 CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION | |||||||||||||||||||||||||||||||
Is the concern still present?
|
PINPOINT TEST M: VOICE COMMANDS ARE INOPERATIVE OR OUTGOING AUDIO IS NOT TRANSMITTED DURING A PHONE CALL|
Refer to Wiring Diagrams Cell 130 for schematic and connector information. Normal Operation and Fault Conditions
REFER to: Information and Entertainment System - Overview (415-00
Information and Entertainment System - General Information, Description
and Operation). DTC Fault Trigger Conditions
Possible Sources
|
||||||||||||
| COMPLETE THE FDRS GUIDED ROUTINE |
||||||||||||
|
PINPOINT TEST N: A USB (UNIVERSAL SERIAL BUS)
INPUT CONCERN|
Refer to Wiring Diagrams Cell 130 for schematic and connector information. Normal Operation and Fault Conditions
REFER to: Information and Entertainment System - Component Location
(415-00 Information and Entertainment System - General Information,
Description and Operation). DTC Fault Trigger Conditions
Possible Sources
|
||||||||||||
| COMPLETE THE FDRS GUIDED ROUTINE |
||||||||||||
|
PINPOINT TEST O: UNABLE TO PAIR BLUETOOTH DEVICE OR THE BLUETOOTH FUNCTIONALITY IS INOPERATIVE|
Normal Operation and Fault Conditions
REFER to: Information and Entertainment System - Overview (415-00
Information and Entertainment System - General Information, Description
and Operation). Possible Sources
|
| COMPLETE THE FDRS GUIDED ROUTINE |
|
PINPOINT TEST P: AN INDIVIDUAL BLUETOOTH DEVICE OR FEATURE IS INOPERATIVE|
NOTE: If an individual Bluetooth device is able to pair with the SYNC system, there are no concerns with the APIM . Normal Operation and Fault Conditions
REFER to: Information and Entertainment System - Overview (415-00
Information and Entertainment System - General Information, Description
and Operation). Instruct the vehicle owner to review the device compatibility list. Refer to the appropriate Ford authorized website to view a list of compatible devices and features. Not all phone features are available through the SYNC system. Possible Sources
|
| COMPLETE THE FDRS GUIDED ROUTINE |
|
PINPOINT TEST Q: THE 911 ASSIST OR EMERGENCY ASSISTANCE NOT OPERATIONAL MESSAGE DISPLAYS|
Normal Operation and Fault Conditions
REFER to: Information and Entertainment System - Overview (415-00
Information and Entertainment System - General Information, Description
and Operation). If a fault message appears indicating the 911 Assist or emergency assistance is not operational, the concern may be caused due to modules not communicating or incorrect APIM procedures. Possible Sources
|
||||
| Q1 VERIFY THE 911 ASSIST OR EMERGENCY ASSISTANCE FEATURE IS ENABLED | ||||
Is the 911 Assist or emergency assistance setting enabled?
|
||||
| Q2 CHECK FOR CONTINUOUS MEMORY DIAGNOSTIC TROUBLE CODES (CMDTCS) | ||||
Are any Continuous Memory Diagnostic Trouble Codes (CMDTCs) present?
|
||||
| Q3 CHECK THE VEHICLE SERVICE HISTORY | ||||
Is any recent service action noted with the RCM or the APIM ?
|
||||
| Q4 CHECK FOR CORRECT APIM (SYNC MODULE) OPERATION | ||||
Is the concern still present?
|
PINPOINT TEST R: THE COMPASS/NAVIGATION IS INOPERATIVE OR DOES NOT OPERATE CORRECTLY|
Refer to Wiring Diagrams Cell 130 for schematic and connector information. Normal Operation and Fault Conditions
REFER to: Information and Entertainment System - Component Location
(415-00 Information and Entertainment System - General Information,
Description and Operation). Audio Unit Coaxial Cable Connections NOTE: The vehicle may not be equipped with all the connections shown.
DTC Fault Trigger Conditions
Possible Sources
NOTE: Prior to carrying out diagnostics, it may be beneficial to determine the cause using the Antenna Kit Tool 420-525 (Rotunda part number NUD420-525) or equivalent tool. |
|||||||||||||||||||||
| R1 CHECK FOR ABS (ANTI-LOCK BRAKE SYSTEM) MODULE NETWORK COMMUNICATION | |||||||||||||||||||||
Is DTC U0121:00 present?
|
|||||||||||||||||||||
| R2 CHECK THE GPS (GLOBAL POSITIONING SYSTEM) ANTENNA RECEPTION | |||||||||||||||||||||
Are 3 or more satellites displayed for "Number of Satellites" and is "3D fix obtained" displayed for "fix Mode"?
|
|||||||||||||||||||||
| R3 CHECK COMPASS FOR CORRECT OPERATION | |||||||||||||||||||||
Does the compass operate correctly?
|
|||||||||||||||||||||
| R4 CHECK FOR CORRECT APIM (SYNC MODULE) OUTPUT VOLTAGE AT THE GPS (GLOBAL POSITIONING SYSTEM) CABLE CONNECTION | |||||||||||||||||||||
Is the voltage between 4.7 and 5.8 volts?
|
|||||||||||||||||||||
| R5 CHECK FOR PROMOTIONAL CHANNEL 184 | |||||||||||||||||||||
Does the satellite radio system receive channel 184 with normal sound quality?
|
|||||||||||||||||||||
| R6 CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OUTPUT VOLTAGE TO THE SATELLITE RADIO ANTENNA CABLE | |||||||||||||||||||||
Is the voltage between 4.7 and 5.8 volts?
|
|||||||||||||||||||||
| R7 CHECK FOR VOLTAGE TO THE SATELLITE RADIO/GPS (GLOBAL POSITIONING SYSTEM) ANTENNA | |||||||||||||||||||||
Is the voltage between 4.7 and 5.8 volts?
|
|||||||||||||||||||||
| R8 ISOLATE THE SATELLITE RADIO/GPS (GLOBAL POSITIONING SYSTEM) ANTENNA SPLITTER CABLE | |||||||||||||||||||||
Does the compass operate correctly?
|
|||||||||||||||||||||
| R9 CHECK FOR VOLTAGE TO THE GPS (GLOBAL POSITIONING SYSTEM) ANTENNA | |||||||||||||||||||||
Is the voltage between 4.7 and 5.8 volts?
|
|||||||||||||||||||||
| R10 CHECK THE ANTENNA BASE AND MOUNTING SURFACE | |||||||||||||||||||||
Is audio unit base and mounting free of corrosion?
|
|||||||||||||||||||||
| R11 CHECK THE ROOF MOUNTED ANTENNA | |||||||||||||||||||||
Does the compass operate correctly?
|
|||||||||||||||||||||
| R12 CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION | |||||||||||||||||||||
Is the concern still present?
|
|||||||||||||||||||||
| R13 CHECK FOR CORRECT APIM (SYNC MODULE) OPERATION | |||||||||||||||||||||
Is the concern still present?
|
.jpg)
GPS cable core at the APIM
(component side)
PINPOINT TEST S: THE SYNC CONNECT FEATURE IS INOPERATIVE OR DOES NOT OPERATE CORRECTLY|
Refer to Wiring Diagrams Cell 130 for schematic and connector information. Normal Operation and Fault Conditions
REFER to: Information and Entertainment System - Component Location
(415-00 Information and Entertainment System - General Information,
Description and Operation). TCU Coaxial Cable Connections .jpg)
DTC Fault Trigger Conditions
Possible Sources
Visual Inspection and Pre-checks
NOTE: Prior to carrying out diagnostics, it may be beneficial to determine the cause using the Antenna Tool Kit (refer to the Rotunda catalog for the latest part number) or equivalent tool. NOTE: This pinpoint test presumes the Diagnostic Pre-Checks have been completed. |
||||||||||||||||||
| S1 VERIFY THE TCU (TELEMATIC CONTROL UNIT MODULE) PASSES THE NETWORK TEST | ||||||||||||||||||
Does the TCU pass the network test?
|
||||||||||||||||||
| S2 CHECK FOR TCU (TELEMATIC CONTROL UNIT MODULE) DIAGNOSTIC TROUBLE CODES | ||||||||||||||||||
Is any DTC present?
|
||||||||||||||||||
| S3 VERIFY THE ONBOARD SERIAL NUMBER | ||||||||||||||||||
Is the onboard Modem Serial Number (ESN) present?
|
||||||||||||||||||
| S4 RESET THE TCU (TELEMATIC CONTROL UNIT MODULE) AND RECHECK FOR THE ONBOARD SERIAL NUMBER | ||||||||||||||||||
Is the onboard Modem Serial Number (ESN) present?
|
||||||||||||||||||
| S5 CHECK FOR CORRECT SYSTEM OPERATION | ||||||||||||||||||
Is concern is still present?
|
||||||||||||||||||
| S6 CHECK FOR UPDATED SOFTWARE | ||||||||||||||||||
Is concern is still present?
|
||||||||||||||||||
| S7 CHECK THE TCU (TELEMATIC CONTROL UNIT MODULE) CELL PHONE SIGNAL STRENGTH STATUS | ||||||||||||||||||
Is the cellular signal between -85 dBm to -95 dBm?
|
||||||||||||||||||
| S8 VERIFY THE TCU (TELEMATIC CONTROL UNIT MODULE) AUTHORIZATION STATUS | ||||||||||||||||||
Is "Wait for Auth" or "Authorized" displayed?
|
||||||||||||||||||
| S9 CHECK IF THE TCU (TELEMATIC CONTROL UNIT MODULE) IS IN FACTORY MODE | ||||||||||||||||||
Is "Factory Mode" displayed?
|
||||||||||||||||||
| S10 RECHECK IF THE TCU (TELEMATIC CONTROL UNIT MODULE) IS IN FACTORY MODE | ||||||||||||||||||
Is "Factory Mode" still displayed?
|
||||||||||||||||||
| S11 RESET THE VEHICLE CONNECTIVITY SETTINGS | ||||||||||||||||||
Is the concern still present?
|
||||||||||||||||||
| S12 CHECK IF THE TCU (TELEMATIC CONTROL UNIT MODULE) IS UN-PROVISIONED | ||||||||||||||||||
Is "Un-Provisioned" displayed?
|
||||||||||||||||||
| S13 CHECK FOR CORRECT VEHICLE OPERATION | ||||||||||||||||||
Does the function in question operate when tested in the vehicle?
|
||||||||||||||||||
| S14 CHECK IF THE TCU (TELEMATIC CONTROL UNIT MODULE) IS AUTHORIZED | ||||||||||||||||||
Is "Authorized" displayed?
|
||||||||||||||||||
| S15 CHECK IF THE TCU (TELEMATIC CONTROL UNIT MODULE) IS WAITING FOR AUTHORIZATION | ||||||||||||||||||
Is "Waiting for Auth" displayed?
|
||||||||||||||||||
| S16 ADD THE VIN (VEHICLE IDENTIFICATION NUMBER) AND THEN RECHECK IF THE TCU (TELEMATIC CONTROL UNIT MODULE) IS AUTHORIZED | ||||||||||||||||||
Is "Authorized" displayed?
|
||||||||||||||||||
| S17 CHECK FOR LOST COMMUNICATION DIAGNOSTIC TROUBLE CODES (DTCS) | ||||||||||||||||||
Are any lost communication Diagnostic Trouble Codes (DTCs) set in any audio system module?
|
||||||||||||||||||
| S18 CARRY OUT A SYNC SYSTEM MASTER RESET | ||||||||||||||||||
|
NOTE: Carrying out a Master Reset returns all preference settings to the factory defaults, erases the phone book and call histories, deletes any Bluetooth devices paired with the SYNC system, removes any Wi-Fi network connections (cancelling any system update download or installation in progress), erases the saved destinations (home, favorites, and previous), and deletes any devices paired with the FordPass mobile application.
Is the concern still present?
|
||||||||||||||||||
| S19 CHECK FOR CORRECT TCU (TELEMATIC CONTROL UNIT MODULE) OUTPUT VOLTAGE TO THE PRIMARY CELLULAR ANTENNA CABLE | ||||||||||||||||||
Is the voltage approximately 1.8 volts?
|
||||||||||||||||||
| S20 CHECK FOR VOLTAGE TO THE PRIMARY CELLULAR ANTENNA SPLITTER/COMBINER | ||||||||||||||||||
Is the voltage approximately 1.8 volts?
|
||||||||||||||||||
| S21 CHECK FOR CORRECT TCU (TELEMATIC CONTROL UNIT MODULE) OPERATION | ||||||||||||||||||
Is the concern still present?
|
PINPOINT TEST T: THE VEHICLE WI-FI HOTSPOT FEATURE IS INOPERATIVE, EXPERIENCING POOR DATA SPEED OR CANNOT STREAM ANY DATA|
Refer to Wiring Diagrams Cell 130 for schematic and connector information. Normal Operation and Fault Conditions
REFER to: Information and Entertainment System - Component Location
(415-00 Information and Entertainment System - General Information,
Description and Operation). TCU Coaxial Cable Connections
DTC Fault Trigger Conditions
Possible Sources
|
||||||||||||||||||
| T1 CHECK FOR CORRECT SYNC CONNECT OPERATION | ||||||||||||||||||
Does the SYNC Connect feature operate?
|
||||||||||||||||||
| T2 COMPARE THE WI-FI SPEED TO A SECOND DEVICE | ||||||||||||||||||
Is the data speed of the vehicle 50% or less than the second device?
|
||||||||||||||||||
| T3 CHECK FOR TCU (TELEMATIC CONTROL UNIT MODULE) SECONDARY CELLULAR ANTENNA VOLTAGE OUTPUT | ||||||||||||||||||
Is the voltage approximately 1.8 volts?
|
||||||||||||||||||
| T4 CHECK FOR VOLTAGE TO THE TCU (TELEMATIC CONTROL UNIT MODULE) ANTENNA | ||||||||||||||||||
Is the voltage approximately 1.8 volts?
|
||||||||||||||||||
| T5 CHECK FOR CORRECT TCU (TELEMATIC CONTROL UNIT MODULE) OPERATION | ||||||||||||||||||
Is the concern still present?
|
.jpg)
secondary cellular (TCU ) antenna cable core at the TCU antenna
PINPOINT TEST U: SYNC APPLINK CONCERN|
Normal Operation and Fault Conditions
REFER to: Information and Entertainment System - Overview (415-00
Information and Entertainment System - General Information, Description
and Operation).
Possible Sources
|
| Diagnostic steps are not provided for this symptom or DTC. REFER to: Diagnostic Methods (100-00 General Information, Description and Operation). |
PINPOINT TEST V: ANDROID AUTOâ„¢ OR APPLE CARPLAYâ„¢ CONCERN|
Normal Operation and Fault Conditions
REFER to: Information and Entertainment System - Overview (415-00
Information and Entertainment System - General Information, Description
and Operation).
Possible Sources
|
| COMPLETE THE FDRS GUIDED ROUTINE |
|
PINPOINT TEST W: U0100:00 (ACM (AUDIO FRONT CONTROL MODULE)
, APIM (SYNC MODULE)
, TCU (TELEMATIC CONTROL UNIT MODULE)
)|
Normal Operation and Fault Conditions The ACM , the APIM and the TCU communicate with the PCM over the CAN . If messages are missing or not received from the PCM module, features such as the speed compensated volume can be inoperative. DTC Fault Trigger Conditions
Possible Sources
|
||||||||||||
| W1 VERIFY THE CONCERN | ||||||||||||
Is an observable symptom present?
|
||||||||||||
| W2 CHECK THE NETWORK COMMUNICATION | ||||||||||||
Does the PCM pass the network test?
|
||||||||||||
| W3 CHECK FOR NON-NETWORK DIAGNOSTIC TROUBLE CODES (DTCS) | ||||||||||||
Are any non-network Diagnostic Trouble Codes (DTCs) present?
|
||||||||||||
| W4 CHECK FOR PCM (POWERTRAIN CONTROL MODULE) TROUBLE CODES (DTCS) | ||||||||||||
Are any non-network Diagnostic Trouble Codes (DTCs) present?
|
||||||||||||
| W5 RECHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U0100:00 | ||||||||||||
Is DTC U0100:00 still present?
|
||||||||||||
| W6 CHECK FOR OTHER CAUSES OF NETWORK COMMUNICATION CONCERN | ||||||||||||
|
NOTE: If new modules were installed prior to the DTC being set, the module configuration can be incorrectly set during the PMI or the PMI may not have been carried out.
Is the observable symptom still present?
|
||||||||||||
| W7 CHECK FOR CORRECT PCM (POWERTRAIN CONTROL MODULE) OPERATION | ||||||||||||
Is the concern still present?
|
VIN required to access Guided Routine (PCM)
PINPOINT TEST X: U0121:00 (ACM (AUDIO FRONT CONTROL MODULE)
)|
Normal Operation and Fault Conditions The ACM communicates with the ABS module over the CAN . If messages are missing or not received from the ABS module, the GPS feature may not be accurate. DTC Fault Trigger Conditions
Possible Sources
|
||||||
| X1 VERIFY THE CONCERN | ||||||
Is an observable symptom present?
|
||||||
| X2 CHECK THE NETWORK COMMUNICATION | ||||||
Does the ABS module pass the network test?
|
||||||
| X3 CHECK FOR NON-NETWORK DIAGNOSTIC TROUBLE CODES (DTCS) | ||||||
Are any non-network Diagnostic Trouble Codes (DTCs) present?
|
||||||
| X4 CHECK FOR NON-NETWORK ABS (ANTI-LOCK BRAKE SYSTEM) MODULE DIAGNOSTIC TROUBLE CODES (DTCS) | ||||||
Are any non-network Diagnostic Trouble Codes (DTCs) present?
|
||||||
| X5 RECHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U0121:00 | ||||||
Is DTC U0121:00 still present?
|
||||||
| X6 CHECK FOR OTHER CAUSES OF NETWORK COMMUNICATION CONCERN | ||||||
|
NOTE: If new modules were installed prior to the DTC being set, the module configuration can be incorrectly set during the PMI or the PMI may not have been carried out.
Is the observable symptom still present?
|
||||||
| X7 CHECK FOR CORRECT ABS (ANTI-LOCK BRAKE SYSTEM) MODULE OPERATION | ||||||
Is the concern still present?
|
PINPOINT TEST Y: U0140:00 (ACM (AUDIO FRONT CONTROL MODULE)
, DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE)
, TCU (TELEMATIC CONTROL UNIT MODULE)
)|
Normal Operation and Fault Conditions The ACM , the DSP and the TCU communicate with the BCM over the CAN . If messages are missing or not received from the BCM , the display screen brightness may not operate not operate correctly. DTC Fault Trigger Conditions
Possible Sources
|
||||||||||||
| Y1 VERIFY THE CONCERN | ||||||||||||
Is an observable symptom present?
|
||||||||||||
| Y2 CHECK THE NETWORK COMMUNICATION | ||||||||||||
Does the BCM pass the network test?
|
||||||||||||
| Y3 CHECK FOR NON-NETWORK DIAGNOSTIC TROUBLE CODES (DTCS) | ||||||||||||
Are any non-network Diagnostic Trouble Codes (DTCs) present?
|
||||||||||||
| Y4 CHECK FOR NON-NETWORK BCM (BODY CONTROL MODULE) DIAGNOSTIC TROUBLE CODES (DTCS) | ||||||||||||
Are any non-network Diagnostic Trouble Codes (DTCs) present?
|
||||||||||||
| Y5 RECHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U0140:00 | ||||||||||||
Is DTC U0140:00 still present?
|
||||||||||||
| Y6 CHECK FOR OTHER CAUSES OF NETWORK COMMUNICATION CONCERN | ||||||||||||
|
NOTE: If new modules were installed prior to the DTC being set, the module configuration can be incorrectly set during the PMI or the PMI may not have been carried out.
Is the observable symptom still present?
|
||||||||||||
| Y7 CHECK FOR CORRECT BCM (BODY CONTROL MODULE) OPERATION | ||||||||||||
Is the concern still present?
|
PINPOINT TEST Z: U0155:00 (ACM (AUDIO FRONT CONTROL MODULE)
, DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE)
)|
Normal Operation and Fault Conditions The ACM and the DSP communicate with the IPC over the CAN . If messages are missing or not received from the IPC , features such as the display illumination or warning chimes may not operate correctly. DTC Fault Trigger Conditions
Possible Sources
|
|||||||||
| Z1 VERIFY THE CONCERN | |||||||||
Is an observable symptom present?
|
|||||||||
| Z2 CHECK THE NETWORK COMMUNICATION | |||||||||
Does the IPC pass the network test?
|
|||||||||
| Z3 CHECK FOR NON-NETWORK DIAGNOSTIC TROUBLE CODES (DTCS) | |||||||||
Are any non-network Diagnostic Trouble Codes (DTCs) present?
|
|||||||||
| Z4 CHECK FOR NON-NETWORK IPC (INSTRUMENT PANEL CLUSTER) DIAGNOSTIC TROUBLE CODES (DTCS) | |||||||||
Are any non-network Diagnostic Trouble Codes (DTCs) present?
|
|||||||||
| Z5 RECHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U0155:00 | |||||||||
Is DTC U0155:00 still present?
|
|||||||||
| Z6 CHECK FOR OTHER CAUSES OF NETWORK COMMUNICATION CONCERN | |||||||||
|
NOTE: If new modules were installed prior to the DTC being set, the module configuration can be incorrectly set during the PMI or the PMI may not have been carried out.
Is the observable symptom still present?
|
|||||||||
| Z7 CHECK FOR CORRECT IPC (INSTRUMENT PANEL CLUSTER) OPERATION | |||||||||
Is the concern still present?
|
PINPOINT TEST AA: U0184:00 (DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE)
)|
Normal Operation and Fault Conditions The DSP communicates with the ACM over the CAN . If messages are missing or not received from the ACM , the touchscreen display is blank. DTC Fault Trigger Conditions
Possible Sources
|
||||||
| AA1 VERIFY THE CONCERN | ||||||
Is an observable symptom present?
|
||||||
| AA2 CHECK THE NETWORK COMMUNICATION | ||||||
Does the ACM pass the network test?
|
||||||
| AA3 CHECK FOR NON-NETWORK DIAGNOSTIC TROUBLE CODES (DTCS) | ||||||
Are any non-network Diagnostic Trouble Codes (DTCs) present?
|
||||||
| AA4 CHECK FOR NON-NETWORK ACM (AUDIO FRONT CONTROL MODULE) DIAGNOSTIC TROUBLE CODES (DTCS) | ||||||
Are any non-network Diagnostic Trouble Codes (DTCs) present?
|
||||||
| AA5 RECHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U0184:00 | ||||||
Is DTC U0184:00 still present?
|
||||||
| AA6 CHECK FOR OTHER CAUSES OF NETWORK COMMUNICATION CONCERN | ||||||
|
NOTE: If new modules were installed prior to the DTC being set, the module configuration can be incorrectly set during the PMI or the PMI may not have been carried out.
Is the observable symptom still present?
|
||||||
| AA7 CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION | ||||||
Is the concern still present?
|
PINPOINT TEST AB: U0198:00 (DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE)
)|
Normal Operation and Fault Conditions The DSP communicate with the TCU over the CAN . If messages are missing or not received from the TCU , the SYNC Connect feature may not operate correctly. DTC Fault Trigger Conditions
Possible Sources
|
||||||
| AB1 VERIFY THE CONCERN | ||||||
Is an observable symptom present?
|
||||||
| AB2 CHECK THE NETWORK COMMUNICATION | ||||||
Does the TCU pass the network test?
|
||||||
| AB3 CHECK FOR NON-NETWORK DIAGNOSTIC TROUBLE CODES (DTCS) | ||||||
Are any non-network Diagnostic Trouble Codes (DTCs) present?
|
||||||
| AB4 CHECK FOR NON-NETWORK TCU (TELEMATIC CONTROL UNIT MODULE) DIAGNOSTIC TROUBLE CODES (DTCS) | ||||||
Are any non-network Diagnostic Trouble Codes (DTCs) present?
|
||||||
| AB5 RECHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U0198:00 | ||||||
Is DTC U0198:00 still present?
|
||||||
| AB6 CHECK FOR OTHER CAUSES OF NETWORK COMMUNICATION CONCERN | ||||||
|
NOTE: If new modules were installed prior to the DTC being set, the module configuration can be incorrectly set during the PMI or the PMI may not have been carried out.
Is the observable symptom still present?
|
||||||
| AB7 CHECK FOR CORRECT TCU (TELEMATIC CONTROL UNIT MODULE) OPERATION | ||||||
Is the concern still present?
|
PINPOINT TEST AC: U0238:00 (ACM (AUDIO FRONT CONTROL MODULE)
)|
Normal Operation and Fault Conditions The ACM communicates with the audio DSP module over the CAN . If messages are missing or not received from the DSP , features such as the ANC may not operate correctly. DTC Fault Trigger Conditions
Possible Sources
|
||||||
| AC1 VERIFY THE CONCERN | ||||||
Is an observable symptom present?
|
||||||
| AC2 CHECK THE NETWORK COMMUNICATION | ||||||
Does the DSP pass the network test?
|
||||||
| AC3 CHECK FOR NON-NETWORK DIAGNOSTIC TROUBLE CODES (DTCS) | ||||||
Are any non-network Diagnostic Trouble Codes (DTCs) present?
|
||||||
| AC4 CHECK FOR NON-NETWORK DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE) DIAGNOSTIC TROUBLE CODES (DTCS) | ||||||
Are any non-network Diagnostic Trouble Codes (DTCs) present?
|
||||||
| AC5 RECHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U0238:00 | ||||||
Is DTC U0238:00 still present?
|
||||||
| AC6 CHECK FOR OTHER CAUSES OF NETWORK COMMUNICATION CONCERN | ||||||
|
NOTE: If new modules were installed prior to the DTC being set, the module configuration can be incorrectly set during the PMI or the PMI may not have been carried out.
Is the observable symptom still present?
|
||||||
| AC7 CHECK FOR CORRECT DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE) OPERATION | ||||||
Is the concern still present?
|
PINPOINT TEST AD: U0253:00 (ACM (AUDIO FRONT CONTROL MODULE)
, DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE)
, TCU (TELEMATIC CONTROL UNIT MODULE)
)|
Normal Operation and Fault Conditions The ACM , the DSP and the TCU communicate with the APIM over the CAN . If messages are missing or not received from the APIM , the display is blank. DTC Fault Trigger Conditions
Possible Sources
|
||||||||||||
| AD1 VERIFY THE CONCERN | ||||||||||||
Is an observable symptom present?
|
||||||||||||
| AD2 CHECK THE NETWORK COMMUNICATION | ||||||||||||
Does the APIM pass the network test?
|
||||||||||||
| AD3 CHECK FOR NON-NETWORK DIAGNOSTIC TROUBLE CODES (DTCS) | ||||||||||||
Are any non-network Diagnostic Trouble Codes (DTCs) present?
|
||||||||||||
| AD4 CHECK FOR NON-NETWORK APIM (SYNC MODULE) DIAGNOSTIC TROUBLE CODES (DTCS) | ||||||||||||
Are any non-network Diagnostic Trouble Codes (DTCs) present?
|
||||||||||||
| AD5 RECHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U0253:00 | ||||||||||||
Is DTC U0253:00 still present?
|
||||||||||||
| AD6 CHECK FOR OTHER CAUSES OF NETWORK COMMUNICATION CONCERN | ||||||||||||
|
NOTE: If new modules were installed prior to the DTC being set, the module configuration can be incorrectly set during the PMI or the PMI may not have been carried out.
Is the observable symptom still present?
|
||||||||||||
| AD7 CHECK FOR CORRECT APIM (SYNC MODULE) OPERATION | ||||||||||||
Is the concern still present?
|
PINPOINT TEST AE: U3003:16 (ACM (AUDIO FRONT CONTROL MODULE)
, APIM (SYNC MODULE)
, DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE)
, TCU (TELEMATIC CONTROL UNIT MODULE)
)|
Refer to Wiring Diagrams Cell 130 for schematic and connector information. Normal Operation and Fault Conditions The modules monitor the supplied voltage and set a DTC if it falls below a threshold. DTC Fault Trigger Conditions
Possible Sources
|
|||||||||||||||||||||||||||||||
| AE1 RECHECK FOR LOW VOLTAGE DIAGNOSTIC TROUBLE CODES (DTCS) | |||||||||||||||||||||||||||||||
Is DTC U3003:16 still present?
|
|||||||||||||||||||||||||||||||
| AE2 CHECK FOR CHARGING SYSTEM DIAGNOSTIC TROUBLE CODES (DTCS) | |||||||||||||||||||||||||||||||
Are any voltage-related Diagnostic Trouble Codes (DTCs) present?
|
|||||||||||||||||||||||||||||||
| AE3 CHECK THE BATTERY CONDITION AND STATE OF CHARGE | |||||||||||||||||||||||||||||||
Is the battery OK and fully charged?
|
|||||||||||||||||||||||||||||||
| AE4 COMPARE THE SUSPECT MODULE VOLTAGE SUPPLY PID (PARAMETER IDENTIFICATION) TO THE BATTERY VOLTAGE | |||||||||||||||||||||||||||||||
Is the voltage reading within 0.2 volt of the recorded battery voltage?
|
|||||||||||||||||||||||||||||||
| AE5 CHECK THE MODULE VOLTAGE SUPPLY CIRCUIT FOR HIGH RESISTANCE | |||||||||||||||||||||||||||||||
Is the voltage reading within 0.2 volt of the recorded battery voltage?
|
|||||||||||||||||||||||||||||||
| AE6 CHECK THE SUSPECT MODULE GROUND CIRCUIT FOR HIGH RESISTANCE | |||||||||||||||||||||||||||||||
Is the voltage reading within 0.2 volt of the recorded battery voltage?
|
|||||||||||||||||||||||||||||||
| AE7 CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION | |||||||||||||||||||||||||||||||
Is the concern still present?
|
|||||||||||||||||||||||||||||||
| AE8 CHECK FOR CORRECT APIM (SYNC MODULE) OPERATION | |||||||||||||||||||||||||||||||
Is the concern still present?
|
|||||||||||||||||||||||||||||||
| AE9 CHECK FOR CORRECT DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE) OPERATION | |||||||||||||||||||||||||||||||
Is the concern still present?
|
|||||||||||||||||||||||||||||||
| AE10 CHECK FOR CORRECT TCU (TELEMATIC CONTROL UNIT MODULE) OPERATION | |||||||||||||||||||||||||||||||
Is the concern still present?
|
PINPOINT TEST AF: U3003:17 (ACM (AUDIO FRONT CONTROL MODULE)
, APIM (SYNC MODULE)
, DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE)
, TCU (TELEMATIC CONTROL UNIT MODULE)
)|
Normal Operation and Fault Conditions The modules monitor the supplied voltage and set a DTC if it rises above a threshold. DTC Fault Trigger Conditions
Possible Sources
NOTE: DTC U3003:17 may be stored in the module memory due to past battery charging or vehicle jump starting events. |
|||||||||||||||
| AF1 CHECK FOR HIGH VOLTAGE DIAGNOSTIC TROUBLE CODES (DTCS) SET IN OTHER MODULES | |||||||||||||||
Are any charging or over-voltage related voltage Diagnostic Trouble Codes (DTCs) present in multiple modules?
|
|||||||||||||||
| AF2 CHECK THE BATTERY VOLTAGE WITH THE ENGINE RUNNING | |||||||||||||||
Does the battery voltage rise to 15.5 volts or higher?
|
|||||||||||||||
| AF3 RECHECK FOR THE HIGH VOLTAGE DTC (DIAGNOSTIC TROUBLE CODE) | |||||||||||||||
Is DTC U3003:17 still present?
|
|||||||||||||||
| AF4 CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION | |||||||||||||||
Is the concern still present?
|
|||||||||||||||
| AF5 CHECK FOR CORRECT APIM (SYNC MODULE) OPERATION | |||||||||||||||
Is the concern still present?
|
|||||||||||||||
| AF6 CHECK FOR CORRECT DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE) OPERATION | |||||||||||||||
Is the concern still present?
|
|||||||||||||||
| AF7 CHECK FOR CORRECT TCU (TELEMATIC CONTROL UNIT MODULE) OPERATION | |||||||||||||||
Is the concern still present?
|
PINPOINT TEST AG: INVALID DATA RECEIVED|
DTC Fault Trigger Conditions
Possible Sources
|
||||||||||||
| AG1 CHECK FOR DIAGNOSTIC TROUBLE CODES (DTCS) FROM THE MODULE SENDING INVALID DATA | ||||||||||||
Are any Diagnostic Trouble Codes (DTCs) present from the module sending the invalid data?
|
PINPOINT TEST AH: MODULE CONFIGURATION FAULT|
DTC Fault Trigger Conditions
Possible Sources
|
|||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| AH1 CARRY OUT THE PMI (PROGRAMMABLE MODULE INSTALLATION) FOR THE SUSPECT MODULE | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Is the original DTC still present?
|
PINPOINT TEST AI: INTERNAL MODULE FAILURE|
DTC Fault Trigger Conditions
Possible Sources
|
|||||||||||||||||||||||||||||||||||||||||||||||||||
| AI1 INSTALL A NEW SUSPECT MODULE | |||||||||||||||||||||||||||||||||||||||||||||||||||
Is the concern still present?
|
PINPOINT TEST AJ:
TCU (TELEMATIC CONTROL UNIT MODULE)
DTC (DIAGNOSTIC TROUBLE CODE)
U3000:04, U3000:09 OR U3000:52|
DTC Fault Trigger Conditions
Possible Sources
|
||||||||||||
| AJ1 CLEAR THE DTC (DIAGNOSTIC TROUBLE CODE) AND RETEST | ||||||||||||
Is the DTC still present?
|
||||||||||||
| AJ2 PROGRAM THE TCU (TELEMATIC CONTROL UNIT MODULE) | ||||||||||||
Is the concern still present?
|
PINPOINT TEST AK:
APIM (SYNC MODULE)
LOST COMMUNICATION TO A MODULE|
DTC Fault Trigger Conditions
Possible Sources
|
|||||||||||||||||||||||||||||||||||||||||||||
| COMPLETE THE FDRS GUIDED ROUTINE |
|||||||||||||||||||||||||||||||||||||||||||||
|
PINPOINT TEST AL:
APIM (SYNC MODULE)
INVALID DATA RECEIVED|
DTC Fault Trigger Conditions
Possible Sources
|
|||||||||||||||
| COMPLETE THE FDRS GUIDED ROUTINE |
|||||||||||||||
|
PINPOINT TEST AM:
APIM (SYNC MODULE)
CONFIGURATION|
DTC Fault Trigger Conditions
Possible Sources
|
|||||||||||||||||||||
| COMPLETE THE FDRS GUIDED ROUTINE |
|||||||||||||||||||||
|
PINPOINT TEST AN:
APIM (SYNC MODULE)
INTERNAL MODULE CONCERN|
DTC Fault Trigger Conditions
Possible Sources
|
||||||||||||
| COMPLETE THE FDRS GUIDED ROUTINE |
||||||||||||
|
Description and Operation - Information and Entertainment System - System Operation and Component Description
System Operation
System Diagram
NOTE:
The system diagrams include all component options. Some components may not be equipped on the vehicle.
Audio System
*...
General Procedures - Bezel Diagnostics
Check
NOTE:
If there is a concern with one of the following components
and Bezel Diagnostics cannot be accessed, obtain the module part number
or ESN by referencing the label attached to the module...
Other information:
Ford Escape 2020-2024 Service Manual: Diagnosis and Testing - Roof Opening Panel
Diagnostic Trouble Code (DTC) Chart Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices. REFER to: Diagnostic Methods (100-00 General Information, Description and Operation). Module DTC Description Action BCM B12F4:12 Vehicle Speed Output: Circuit Short To Battery GO to Pinpoint Test A BCM B12F4:14 Vehicle Speed Outp..
Ford Escape 2020-2024 Service Manual: General Procedures - Compression and Cylinder Leakage Test
Make sure the oil in the crankcase is of the correct viscosity and at the correct level and that the battery is correctly charged. Operate the vehicle until the engine is at normal operating temperature. Turn the ignition switch to the OFF position. Remove the spark plugs. For additional information, refer to: Spark Plugs (303-07A Engine Ignition - 1.5L EcoBoost (132kW/180PS) â..
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Vehicle Identification
Locating the Vehicle Identification Number
The vehicle identification number is on the left-hand side of the instrument panel.
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