Ford Escape Manuals

Ford Escape: Instrumentation, Message Center and Warning Chimes / Diagnosis and Testing - Instrumentation, Message Center and Warning Chimes

Diagnostic Trouble Code (DTC) Chart

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices.
REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).


  Diagnostic Trouble Code Chart


Module   DTC Description Action
  ABS C0049:01 Brake Fluid Level: General Electrical Failure   GO to Pinpoint Test R
  ABS C0049:7B Brake Fluid Level: Low Fluid Level   GO to Pinpoint Test R
  BCM B10F1:14 Key In Switch: Circuit Short To Ground Or Open   GO to Pinpoint Test CL
  IPC B1380:09 Steering Wheel Right Switch Pack: Component Failure   GO to Pinpoint Test AR
  IPC P0460:11 Fuel Level Sensor "A" Circuit: Circuit Short To Ground   GO to Pinpoint Test E
  IPC P0460:13 Fuel Level Sensor "A" Circuit: Circuit Open   GO to Pinpoint Test E
  IPC P1243:06 Second Fuel Pump Fault or Ground Fault: Algorithm Based Failure   GO to Pinpoint Test E
  IPC P1346:11 Fuel Level Sensor "B" Circuit: Circuit Short To Ground   GO to Pinpoint Test E
  IPC P1346:13 Fuel Level Sensor "B" Circuit: Circuit Open   GO to Pinpoint Test E
  IPC P1534:01 Restraint Deployment Indicator Circuit: General Electrical Failure   GO to Pinpoint Test EA
  IPC U0100:00 Lost Communication With ECM/PCM "A": No Sub Type Information   GO to Pinpoint Test CV
  IPC U0103:00 Lost Communication With Gear Shift Control Module A: No Sub Type Information   GO to Pinpoint Test CX
  IPC U0104:00 Lost Communication With Cruise Control Module: No Sub Type Information   GO to Pinpoint Test CY
  IPC U0111:00 Lost Communication With Battery Energy Control Module "A": No Sub Type Information   GO to Pinpoint Test CZ
  IPC U011D:00 Lost Communication With All Wheel Drive Control Module: No Sub Type Information   GO to Pinpoint Test DA
  IPC U0121:00 Lost Communication With Anti-Lock Brake System (ABS) Control Module: No Sub Type Information   GO to Pinpoint Test DB
  IPC U0131:00 Lost Communication With Power Steering Control Module: No Sub Type Information   GO to Pinpoint Test DC
  IPC U013F:00 Lost Communication With Pedestrian Alert Control Module: No Sub Type Information   GO to Pinpoint Test DD
  IPC U0140:00 Lost Communication With Body Control Module: No Sub Type Information   GO to Pinpoint Test DE
  IPC U0146:00 Lost Communication With Gateway "A": No Sub Type Information   GO to Pinpoint Test DH
  IPC U0151:00 Lost Communication With Restraints Control Module: No Sub Type Information   GO to Pinpoint Test DI
  IPC U0151:87 Lost Communication With Restraints Control Module: Missing Message   GO to Pinpoint Test DI
  IPC U0158:00 Lost Communication With Head Up Display: No Sub Type Information   GO to Pinpoint Test DJ
  IPC U0159:00 Lost Communication With Parking Assist Control Module "A": No Sub Type Information   GO to Pinpoint Test DK
  IPC U0184:00 Lost Communication With Radio: No Sub Type Information   GO to Pinpoint Test DL
  IPC U0198:00 Lost Communication With Telematic Control Module: No Sub Type Information   GO to Pinpoint Test DM
  IPC U0199:00 Lost Communication With "Door Control Module A": No Sub Type Information   GO to Pinpoint Test DN
  IPC U019B:00 Lost Communication With Battery Charger Control Module "A": No Sub Type Information   GO to Pinpoint Test DO
  IPC U0212:00 Lost Communication With Steering Column Control Module: No Sub Type Information   GO to Pinpoint Test DP
  IPC U0212:82 Lost Communication With Steering Column Control Module: Alive/Sequence Counter Incorrect/Not Updated   GO to Pinpoint Test DP
  IPC U0230:00 Lost Communication With Rear Gate Module: No Sub Type Information   GO to Pinpoint Test DQ
  IPC U0230:82 Lost Communication With Rear Gate Module: Alive/Sequence Counter Incorrect/Not Updated   GO to Pinpoint Test DQ
  IPC U0232:00 Lost Communication With Side Obstacle Detection Control Module - Left: No Sub Type Information   GO to Pinpoint Test DR
  IPC U0233:00 Lost Communication With Side Obstacle Detection Control Module - Right: No Sub Type Information   GO to Pinpoint Test DR
  IPC U023A:00 Lost Communication With Image Processing Module A: No Sub Type Information   GO to Pinpoint Test DS
  IPC U0241:00 Lost Communication With Headlamp Control Module "A": No Sub Type Information   GO to Pinpoint Test DT
  IPC U0253:00 Lost Communication With Accessory Protocol Interface Module: No Sub Type Information   GO to Pinpoint Test DU
  IPC U0260:00 Lost Communication With Seat Control Switch Module "A": No Sub Type Information   GO to Pinpoint Test DV
  IPC U0293:82 Lost Communication with Hybrid/EV Powertrain Control Module: Alive/Sequence Counter Incorrect/Not Updated   GO to Pinpoint Test CW
  IPC U0401:00 Invalid Data Received from ECM/PCM A: No Sub Type Information   GO to Pinpoint Test CV
  IPC U0401:81 Invalid Data Received from ECM/PCM A: Invalid Serial Data Received   GO to Pinpoint Test CV
  IPC U0401:82 Invalid Data Received from ECM/PCM A: Alive/Sequence Counter Incorrect/Not Updated   GO to Pinpoint Test CV
  IPC U0401:86 Invalid Data Received from ECM/PCM A: Signal Invalid   GO to Pinpoint Test CV
  IPC U0405:56 Invalid Data Received From Cruise Control Module: Invalid/Incompatible Configuration   GO to Pinpoint Test DF
  IPC U0412:86 Invalid Data Received From Battery Energy Control Module "A": Signal Invalid   GO to Pinpoint Test CZ
  IPC U0415:00 Invalid Data Received From Anti-Lock Brake System (ABS) Module: No Sub Type Information   GO to Pinpoint Test DB
  IPC U0415:82 Invalid Data Received from Anti-Lock Brake System (ABS) Control Module "A": Alive/Sequence Counter Incorrect/Not Updated   GO to Pinpoint Test DB
  IPC U0420:82 Invalid Data Received from Power Steering Control Module "A": Alive/Sequence Counter Incorrect/Not Updated   GO to Pinpoint Test DC
  IPC U0422:00 Invalid Data Received From Body Control Module: No Sub Type Information   GO to Pinpoint Test DE
  IPC U0422:82 Invalid Data Received From Body Control Module: Alive/Sequence Counter Incorrect/Not Updated   GO to Pinpoint Test DE
  IPC U0424:00 Invalid Data Received From HVAC Control Module: No Sub Type Information   GO to Pinpoint Test DG
  IPC U0424:80 Invalid Data Received From HVAC Control Module: ISO/SAE Reserved   GO to Pinpoint Test DG
  IPC U0424:81 Invalid Data Received From HVAC Control Module: Invalid Serial Data Received   GO to Pinpoint Test DG
  IPC U0424:82 Invalid Data Received From HVAC Control Module: Alive/Sequence Counter Incorrect/Not Updated   GO to Pinpoint Test DG
  IPC U0431:82 Invalid Data Received From Body Control Module "A": Alive/Sequence Counter Incorrect/Not Updated   GO to Pinpoint Test DE
  IPC U0452:81 Invalid Data Received From Restraints Control Module: Invalid Serial Data Received   GO to Pinpoint Test DI
  IPC U049C:00 Invalid Data Received From Battery Charger Control Module "A": No Sub Type Information   GO to Pinpoint Test DW
  IPC U0531:82 Invalid Data Received From Rear Gate Module: Alive/Sequence Counter Incorrect/Not Updated   GO to Pinpoint Test DQ
  IPC U0533:00 Invalid Data Received From Side Obstacle Detection Control Module-Left: No Sub Type information   GO to Pinpoint Test DR
  IPC U0533:56 Invalid Data Received From Side Obstacle Detection Control Module "A": Invalid/Incompatible Configuration   GO to Pinpoint Test DX
  IPC U0534:00 Invalid Data Received From Side Obstacle Detection Control Module-Right: No Sub Type Information   GO to Pinpoint Test DR
  IPC U0534:56 Invalid Data Received From Side Obstacle Detection Control Module "B": Invalid/Incompatible Configuration   GO to Pinpoint Test DX
  IPC U053B:56 Invalid Data Received From Image Processing Module A: Invalid/Incompatible Configuration   GO to Pinpoint Test DF
  IPC U0542:82 Invalid Data Received From Headlamp Control Module "A": Alive/Sequence Counter Incorrect/Not Updated   GO to Pinpoint Test DT
  IPC U0594:00 Invalid Data Received From Hybrid/EV Powertrain Control Module: No Sub Type Information   GO to Pinpoint Test CW
  IPC U0594:86 Invalid Data Received From Hybrid/EV Powertrain Control Module: Signal Invalid   GO to Pinpoint Test CW
  IPC U2100:00 Initial Configuration Not Complete: No Sub Type Information   GO to Pinpoint Test DY
  IPC U2200:00 Control Module Configuration Memory Corrupt: No Sub Type Information   GO to Pinpoint Test DY
  IPC U3000:04 Control Module: System Internal Failures   GO to Pinpoint Test DZ
  IPC U3000:41 Control Module: General Checksum Failure   GO to Pinpoint Test DZ
  IPC U3000:42 Control Module: General Memory Failure   GO to Pinpoint Test DZ
  IPC U3000:44 Control Module: Data Memory Failure   GO to Pinpoint Test DZ
  IPC U3000:46 Control Module: Calibration/Parameter Memory Failure   GO to Pinpoint Test DZ
  IPC U3000:54 Control Module: Missing Calibration   GO to Pinpoint Test DZ
  IPC U3003:16 Battery Voltage: Circuit Voltage Below Threshold   GO to Pinpoint Test EC
  IPC U3003:17 Battery Voltage: Circuit Voltage Above Threshold   GO to Pinpoint Test ED
  IPC U300A:64 Ignition Switch: Signal Plausibility Failure   GO to Pinpoint Test EB
  PCM P0071:00 Ambient Air Temperature Sensor Circuit "A" Range/Performance: No Sub Type Information   GO to Pinpoint Test BB
  PCM P0072:00 Ambient Air Temperature Sensor Circuit "A" Low: No Sub Type Information   GO to Pinpoint Test BB
  PCM P0073:00 Ambient Air Temperature Sensor Circuit "A" High: No Sub Type Information   GO to Pinpoint Test BB
  PCM P0074:00 Ambient Air Temperature Sensor Circuit "A" Intermittent/Erratic: No Sub Type Information   GO to Pinpoint Test BB
  PCM P0461:00 Fuel Level Sensor "A" Circuit Range/Performance: No Sub Type Information   GO to Pinpoint Test E
  PCM P0462:00 Fuel Level Sensor "A" Circuit Low: No Sub Type Information   GO to Pinpoint Test E
  PCM P0463:00 Fuel Level Sensor "A" Circuit High: No Sub Type Information   GO to Pinpoint Test E
  PCM P0521:00 Engine Oil Pressure Sensor/Switch "A" Circuit Range/Performance   GO to Pinpoint Test AE
  PCM P0522:00 Engine Oil Pressure Sensor/Switch "A" Circuit Low: No Sub Type Information   GO to Pinpoint Test AD
  PCM P0522:00 Engine Oil Pressure Sensor/Switch "A" Circuit Low: No Sub Type Information   GO to Pinpoint Test AE
  PCM P0522:00 Engine Oil Pressure Sensor/Switch "A" Circuit Low: No Sub Type Information   GO to Pinpoint Test AF
  PCM P0523:00 Engine Oil Pressure Sensor/Switch "A" Circuit High: No Sub Type Information   GO to Pinpoint Test AD
  PCM P0523:00 Engine Oil Pressure Sensor/Switch "A" Circuit High: No Sub Type Information   GO to Pinpoint Test AE
  PCM P0523:00 Engine Oil Pressure Sensor/Switch "A" Circuit High: No Sub Type Information   GO to Pinpoint Test AF
  PCM P0524:00 Engine Oil Pressure Too Low: No Sub Type Information   GO to Pinpoint Test AE
  PCM P055F:00 Engine Oil Pressure Out of Range: No Sub Type Information   GO to Pinpoint Test AD
  PCM P055F:00 Engine Oil Pressure Out of Range: No Sub Type Information   GO to Pinpoint Test AE
  PCM P055F:00 Engine Oil Pressure Out of Range: No Sub Type Information   GO to Pinpoint Test AF
  PCM P144F:00 Fuel Tank Crossover Flow Fault: No Sub Type Information   GO to Pinpoint Test E
  PCM P2066:00 Fuel Level Sensor "B" Circuit Range/Performance: No Sub Type Information   GO to Pinpoint Test E
  PCM P2067:00 Fuel Level Sensor "B" Circuit Low: No Sub Type Information   GO to Pinpoint Test E
  PCM P2068:00 Fuel Level Sensor "B" Circuit High: No Sub Type Information   GO to Pinpoint Test E
  PCM P25B0:00 Fuel Level Sensor "A" Stuck: No Sub Type Information   GO to Pinpoint Test E
  PCM P25B1:00 Fuel Level Sensor "B" Stuck: No Sub Type Information   GO to Pinpoint Test E
  PCM P25B2:00 Fuel Level Sensor "A" or "B" Stuck: No Sub Type Information   GO to Pinpoint Test E
  PCM P2C51:00 Fuel Level Sensor "A"/"B" Correlation: No Sub Type Information   GO to Pinpoint Test E
  SCCM B1380:11 Steering Wheel Right Switch Pack: Circuit Short To Ground   GO to Pinpoint Test AR
  SCCM B1380:13 Steering Wheel Right Switch Pack: Circuit Open   GO to Pinpoint Test AR
  SCCM B1380:96 Steering Wheel Right Switch Pack: Component Internal Failure   GO to Pinpoint Test AR
  SCCM B1380:9E Steering Wheel Right Switch Pack: Stuck On   GO to Pinpoint Test AR

Global Customer Symptom Code (GCSC) Chart

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices.
REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).


Symptom Action
Comfort & Entertainment > Seats > Front Driver > Power Function GO to Pinpoint Test CN
Comfort & Entertainment > Audio > Speaker > No Sound GO to Pinpoint Test CH
Driver Aid & Information > SYNC > Turn by Turn Navigation > Inoperative GO to Pinpoint Test AT
Driver Aid & Information > Speed Control > Controls > Inoperative GO to Pinpoint Test BH
Driver Aid & Information > Speed Control > Controls > Inoperative GO to Pinpoint Test CA
Driver Aid & Information > Speed Control > Controls > Inoperative GO to Pinpoint Test CB
Driver Aid & Information > Speed Control > Controls > Inoperative GO to Pinpoint Test CD
Driver Aid & Information > Speed Control > Controls > Inoperative GO to Pinpoint Test CI
Driver Aid & Information > Blind Spot (BLIS)/Cross Traffic > Performance > Inoperative GO to Pinpoint Test BG
Driver Aid & Information > Park Assist > Performance > Inoperative GO to Pinpoint Test CA
Driver Aid & Information > Park Assist > Performance > Inoperative GO to Pinpoint Test CB
Driver Aid & Information > Park Assist > Performance > Inoperative GO to Pinpoint Test CD
Driver Aid & Information > Park Assist > Performance > Inoperative GO to Pinpoint Test CI
Driver Aid & Information > Steering Wheel Controls > Controls > Inoperative GO to Pinpoint Test AR
Driver Aid & Information > Warning Indicators/Messages/Chimes > 4X2/4X4 > Inoperative GO to Pinpoint Test BA
Driver Aid & Information > Warning Indicators/Messages/Chimes > 4X2/4X4 > Inoperative GO to Pinpoint Test BI
Driver Aid & Information > Warning Indicators/Messages/Chimes > AdvanceTrac/Traction Control > Inoperative GO to Pinpoint Test AN
Driver Aid & Information > Warning Indicators/Messages/Chimes > AdvanceTrac/Traction Control > Inoperative GO to Pinpoint Test AO
Driver Aid & Information > Warning Indicators/Messages/Chimes > AdvanceTrac/Traction Control > Inoperative GO to Pinpoint Test BI
Driver Aid & Information > Warning Indicators/Messages/Chimes > AdvanceTrac/Traction Control > Inoperative GO to Pinpoint Test CT
Driver Aid & Information > Warning Indicators/Messages/Chimes > AdvanceTrac/Traction Control > Stays On GO to Pinpoint Test AN
Driver Aid & Information > Warning Indicators/Messages/Chimes > AdvanceTrac/Traction Control > Stays On GO to Pinpoint Test AO
Driver Aid & Information > Warning Indicators/Messages/Chimes > Airbag > Inoperative GO to Pinpoint Test O
Driver Aid & Information > Warning Indicators/Messages/Chimes > Airbag > Inoperative GO to Pinpoint Test CC
Driver Aid & Information > Warning Indicators/Messages/Chimes > Airbag > Stays On GO to Pinpoint Test O
Driver Aid & Information > Warning Indicators/Messages/Chimes > Electronic Throttle Control (Wrench Image) > Inoperative GO to Pinpoint Test AJ
Driver Aid & Information > Warning Indicators/Messages/Chimes > Electronic Throttle Control (Wrench Image) > Stays On GO to Pinpoint Test AJ
Driver Aid & Information > Warning Indicators/Messages/Chimes > Anti-Lock Brake System > Inoperative GO to Pinpoint Test N
Driver Aid & Information > Warning Indicators/Messages/Chimes > Anti-Lock Brake System > Stays On GO to Pinpoint Test N
Driver Aid & Information > Warning Indicators/Messages/Chimes > Brake System > Inoperative GO to Pinpoint Test Q
Driver Aid & Information > Warning Indicators/Messages/Chimes > Brake System > Inoperative GO to Pinpoint Test U
Driver Aid & Information > Warning Indicators/Messages/Chimes > Brake System > Inoperative GO to Pinpoint Test Z
Driver Aid & Information > Warning Indicators/Messages/Chimes > Brake System > Inoperative GO to Pinpoint Test BF
Driver Aid & Information > Warning Indicators/Messages/Chimes > Brake System > Stays On GO to Pinpoint Test R
Driver Aid & Information > Warning Indicators/Messages/Chimes > Brake System > Stays On GO to Pinpoint Test U
Driver Aid & Information > Warning Indicators/Messages/Chimes > Brake System > Stays On GO to Pinpoint Test Z
Driver Aid & Information > Warning Indicators/Messages/Chimes > Brake System > Stays On GO to Pinpoint Test BF
Driver Aid & Information > Warning Indicators/Messages/Chimes > Charging System > Inoperative GO to Pinpoint Test S
Driver Aid & Information > Warning Indicators/Messages/Chimes > Charging System > Stays On GO to Pinpoint Test S
Driver Aid & Information > Warning Indicators/Messages/Chimes > Check Fuel Cap > Stays On GO to Pinpoint Test BS
Driver Aid & Information > Warning Indicators/Messages/Chimes > Check Fuel Cap > Stays On GO to Pinpoint Test BT
Driver Aid & Information > Warning Indicators/Messages/Chimes > Collision Avoidance > Inoperative GO to Pinpoint Test BL
Driver Aid & Information > Warning Indicators/Messages/Chimes > Collision Avoidance > Inoperative GO to Pinpoint Test CA
Driver Aid & Information > Warning Indicators/Messages/Chimes > Collision Avoidance > Inoperative GO to Pinpoint Test CB
Driver Aid & Information > Warning Indicators/Messages/Chimes > Collision Avoidance > Inoperative GO to Pinpoint Test CD
Driver Aid & Information > Warning Indicators/Messages/Chimes > Collision Avoidance > Inoperative GO to Pinpoint Test CI
Driver Aid & Information > Warning Indicators/Messages/Chimes > Diesel Fluid > Inoperative GO to Pinpoint Test B
Driver Aid & Information > Warning Indicators/Messages/Chimes > Diesel Fluid > Inoperative GO to Pinpoint Test C
Driver Aid & Information > Warning Indicators/Messages/Chimes > Body Closure Ajar > Inoperative GO to Pinpoint Test T
Driver Aid & Information > Warning Indicators/Messages/Chimes > Body Closure Ajar > Inoperative GO to Pinpoint Test CE
Driver Aid & Information > Warning Indicators/Messages/Chimes > Body Closure Ajar > Inoperative GO to Pinpoint Test CQ
Driver Aid & Information > Warning Indicators/Messages/Chimes > Body Closure Ajar > Stays On GO to Pinpoint Test T
Driver Aid & Information > Warning Indicators/Messages/Chimes > Body Closure Ajar > Stays On GO to Pinpoint Test CG
Driver Aid & Information > Warning Indicators/Messages/Chimes > Distance to Empty/Average Fuel Economy > Inaccurate GO to Pinpoint Test AU
Driver Aid & Information > Warning Indicators/Messages/Chimes > Distance to Empty/Average Fuel Economy > Inoperative GO to Pinpoint Test AV
Driver Aid & Information > Warning Indicators/Messages/Chimes > Distance to Empty/Average Fuel Economy > Inoperative GO to Pinpoint Test AZ
Driver Aid & Information > Warning Indicators/Messages/Chimes > Coolant > Inoperative GO to Pinpoint Test V
Driver Aid & Information > Warning Indicators/Messages/Chimes > Coolant > Inoperative GO to Pinpoint Test BK
Driver Aid & Information > Warning Indicators/Messages/Chimes > Coolant > Stays On GO to Pinpoint Test V
Driver Aid & Information > Warning Indicators/Messages/Chimes > Coolant > Stays On GO to Pinpoint Test BK
Driver Aid & Information > Warning Indicators/Messages/Chimes > Engine Oil > Inoperative GO to Pinpoint Test AD
Driver Aid & Information > Warning Indicators/Messages/Chimes > Engine Oil > Inoperative GO to Pinpoint Test AF
Driver Aid & Information > Warning Indicators/Messages/Chimes > Engine Oil > Stays On GO to Pinpoint Test AD
Driver Aid & Information > Warning Indicators/Messages/Chimes > Engine Oil > Stays On GO to Pinpoint Test AF
Driver Aid & Information > Warning Indicators/Messages/Chimes > High Beam > Inoperative GO to Pinpoint Test AA
Driver Aid & Information > Warning Indicators/Messages/Chimes > High Beam > Inoperative GO to Pinpoint Test BE
Driver Aid & Information > Warning Indicators/Messages/Chimes > High Beam > Stays On GO to Pinpoint Test AA
Driver Aid & Information > Warning Indicators/Messages/Chimes > High Beam > Stays On GO to Pinpoint Test BE
Driver Aid & Information > Warning Indicators/Messages/Chimes > Key in Ignition > Stays On GO to Pinpoint Test BW
Driver Aid & Information > Warning Indicators/Messages/Chimes > Key in Ignition > Stays On GO to Pinpoint Test CG
Driver Aid & Information > Warning Indicators/Messages/Chimes > Lane Departure > Inoperative GO to Pinpoint Test BM
Driver Aid & Information > Warning Indicators/Messages/Chimes > Lane Departure > Inoperative GO to Pinpoint Test CM
Driver Aid & Information > Warning Indicators/Messages/Chimes > Lane Departure > Stays On GO to Pinpoint Test BM
Driver Aid & Information > Warning Indicators/Messages/Chimes > Low Fuel > Inoperative GO to Pinpoint Test AE
Driver Aid & Information > Warning Indicators/Messages/Chimes > Low Fuel > Inoperative GO to Pinpoint Test AG
Driver Aid & Information > Warning Indicators/Messages/Chimes > Low Fuel > Stays On GO to Pinpoint Test AE
Driver Aid & Information > Warning Indicators/Messages/Chimes > Low Fuel > Stays On GO to Pinpoint Test AG
Driver Aid & Information > Warning Indicators/Messages/Chimes > Tire > Inoperative GO to Pinpoint Test AP
Driver Aid & Information > Warning Indicators/Messages/Chimes > Tire > Inoperative GO to Pinpoint Test BD
Driver Aid & Information > Warning Indicators/Messages/Chimes > Tire > Stays On GO to Pinpoint Test AP
Driver Aid & Information > Warning Indicators/Messages/Chimes > Tire > Stays On GO to Pinpoint Test BZ
Driver Aid & Information > Warning Indicators/Messages/Chimes > Oil Change > Inoperative GO to Pinpoint Test BV
Driver Aid & Information > Warning Indicators/Messages/Chimes > Oil Change > Stays On GO to Pinpoint Test BU
Driver Aid & Information > Warning Indicators/Messages/Chimes > Safety Belt > Inoperative GO to Pinpoint Test AM
Driver Aid & Information > Warning Indicators/Messages/Chimes > Safety Belt > Inoperative GO to Pinpoint Test BO
Driver Aid & Information > Warning Indicators/Messages/Chimes > Safety Belt > Inoperative GO to Pinpoint Test CS
Driver Aid & Information > Warning Indicators/Messages/Chimes > Safety Belt > Stays On GO to Pinpoint Test AM
Driver Aid & Information > Warning Indicators/Messages/Chimes > Safety Belt > Stays On GO to Pinpoint Test BO
Driver Aid & Information > Warning Indicators/Messages/Chimes > Service Engine Soon (Engine Image) > Inoperative GO to Pinpoint Test AH
Driver Aid & Information > Warning Indicators/Messages/Chimes > Service Engine Soon (Engine Image) > Inoperative GO to Pinpoint Test BJ
Driver Aid & Information > Warning Indicators/Messages/Chimes > Service Engine Soon (Engine Image) > Stays On GO to Pinpoint Test AH
Driver Aid & Information > Warning Indicators/Messages/Chimes > Service Engine Soon (Engine Image) > Stays On GO to Pinpoint Test BJ
Driver Aid & Information > Warning Indicators/Messages/Chimes > Transmission > Inoperative GO to Pinpoint Test AK
Driver Aid & Information > Warning Indicators/Messages/Chimes > Transmission > Inoperative GO to Pinpoint Test BQ
Driver Aid & Information > Warning Indicators/Messages/Chimes > Transmission > Inoperative GO to Pinpoint Test CK
Driver Aid & Information > Warning Indicators/Messages/Chimes > Transmission > Inoperative GO to Pinpoint Test CR
Driver Aid & Information > Warning Indicators/Messages/Chimes > Turn Signal/Hazard Warning > Inoperative GO to Pinpoint Test AA
Driver Aid & Information > Warning Indicators/Messages/Chimes > Turn Signal/Hazard Warning > Inoperative GO to Pinpoint Test CU
Driver Aid & Information > Warning Indicators/Messages/Chimes > Turn Signal/Hazard Warning > Stays On GO to Pinpoint Test AA
Driver Aid & Information > Warning Indicators/Messages/Chimes > Wiper/Washer > Inoperative GO to Pinpoint Test BN
Driver Aid & Information > Warning Indicators/Messages/Chimes > Wiper/Washer > Stays On GO to Pinpoint Test BN
Driver Aid & Information > Instrumentation/Display > Amp/Volt Meter > Inoperative GO to Pinpoint Test M
Driver Aid & Information > Instrumentation/Display > Boost/Vacuum > Inoperative GO to Pinpoint Test B
Driver Aid & Information > Instrumentation/Display > Boost/Vacuum > Inoperative GO to Pinpoint Test C
Driver Aid & Information > Instrumentation/Display > Electric Vehicle/Hybrid Charge Level > Inaccurate GO to Pinpoint Test AX
Driver Aid & Information > Instrumentation/Display > Electric Vehicle/Hybrid Charge Level > Inoperative GO to Pinpoint Test W
Driver Aid & Information > Instrumentation/Display > Electric Vehicle/Hybrid Charge Level > Inoperative GO to Pinpoint Test AQ
Driver Aid & Information > Instrumentation/Display > Electric Vehicle/Hybrid Charge Level > Inoperative GO to Pinpoint Test AX
Driver Aid & Information > Instrumentation/Display > Electric Vehicle/Hybrid Distance to Empty > Inaccurate GO to Pinpoint Test AY
Driver Aid & Information > Instrumentation/Display > Electric Vehicle/Hybrid Distance to Empty > Inoperative GO to Pinpoint Test AY
Driver Aid & Information > Instrumentation/Display > Electric Vehicle/Hybrid Economy Mode > Inaccurate GO to Pinpoint Test AS
Driver Aid & Information > Instrumentation/Display > Electric Vehicle/Hybrid Economy Mode > Inaccurate GO to Pinpoint Test AW
Driver Aid & Information > Instrumentation/Display > Electric Vehicle/Hybrid Economy Mode > Inoperative GO to Pinpoint Test AS
Driver Aid & Information > Instrumentation/Display > Electric Vehicle/Hybrid Economy Mode > Inoperative GO to Pinpoint Test AW
Driver Aid & Information > Instrumentation/Display > Electric Vehicle/Hybrid Motor Enable > Inoperative GO to Pinpoint Test AL
Driver Aid & Information > Instrumentation/Display > Electric Vehicle/Hybrid Motor Enable > Inoperative GO to Pinpoint Test CF
Driver Aid & Information > Instrumentation/Display > Fuel > Inaccurate GO to Pinpoint Test E
Driver Aid & Information > Instrumentation/Display > Fuel > Inoperative GO to Pinpoint Test B
Driver Aid & Information > Instrumentation/Display > Fuel > Inoperative GO to Pinpoint Test C
Driver Aid & Information > Instrumentation/Display > Odometer > Inoperative GO to Pinpoint Test H
Driver Aid & Information > Instrumentation/Display > Oil Pressure > Inoperative GO to Pinpoint Test B
Driver Aid & Information > Instrumentation/Display > Oil Pressure > Inoperative GO to Pinpoint Test C
Driver Aid & Information > Instrumentation/Display > Speedometer > Inaccurate GO to Pinpoint Test G
Driver Aid & Information > Instrumentation/Display > Speedometer > Inaccurate GO to Pinpoint Test AI
Driver Aid & Information > Instrumentation/Display > Speedometer > Inoperative GO to Pinpoint Test B
Driver Aid & Information > Instrumentation/Display > Speedometer > Inoperative GO to Pinpoint Test C
Driver Aid & Information > Instrumentation/Display > Speedometer > Inoperative GO to Pinpoint Test F
Driver Aid & Information > Instrumentation/Display > Speedometer > Inoperative GO to Pinpoint Test AI
Driver Aid & Information > Instrumentation/Display > Temperature (Engine Coolant) > Inaccurate GO to Pinpoint Test L
Driver Aid & Information > Instrumentation/Display > Temperature (Engine Coolant) > Inoperative GO to Pinpoint Test B
Driver Aid & Information > Instrumentation/Display > Temperature (Engine Coolant) > Inoperative GO to Pinpoint Test C
Driver Aid & Information > Instrumentation/Display > Temperature (Engine Coolant) > Inoperative GO to Pinpoint Test K
Driver Aid & Information > Instrumentation/Display > Thermometer (Exterior Temp) > Inaccurate GO to Pinpoint Test BB
Driver Aid & Information > Instrumentation/Display > Thermometer (Exterior Temp) > Inoperative GO to Pinpoint Test BB
Driver Aid & Information > Instrumentation/Display > Entire Cluster > Inoperative GO to Pinpoint Test A
Driver Aid & Information > Instrumentation/Display > Entire Cluster > Inoperative GO to Pinpoint Test BP
Driver Aid & Information > Instrumentation/Display > Entire Cluster > Inoperative GO to Pinpoint Test CO
Driver Aid & Information > Instrumentation/Display > Compass > Inoperative GO to Pinpoint Test AT
Driver Aid & Information > Instrumentation/Display > Tachometer > Inaccurate GO to Pinpoint Test BC
Driver Aid & Information > Instrumentation/Display > Tachometer > Inoperative GO to Pinpoint Test B
Driver Aid & Information > Instrumentation/Display > Tachometer > Inoperative GO to Pinpoint Test C
Driver Aid & Information > Instrumentation/Display > Tachometer > Inoperative GO to Pinpoint Test I
Driver Aid & Information > Instrumentation/Display > Tachometer > Inoperative GO to Pinpoint Test BC
Driver Aid & Information > Instrumentation/Display > Transmission Fluid Temperature > Inoperative GO to Pinpoint Test B
Driver Aid & Information > Instrumentation/Display > Transmission Fluid Temperature > Inoperative GO to Pinpoint Test C
Driver Aid & Information > Lane Departure/Keep > Controls > Inoperative GO to Pinpoint Test BR
Start/Run/Move > Starting > Ignition Switch/Key > Sticks/Binds GO to Pinpoint Test CK
Start/Run/Move > Starting > Auto-Start-Stop > Inoperative GO to Pinpoint Test P
Start/Run/Move > Moving > 4 x 4 Function > Inoperative GO to Pinpoint Test Y
Lighting/Glass/Vision > Exterior Lighting > Fog/Auxiliary > Control GO to Pinpoint Test AA
Lighting/Glass/Vision > Exterior Lighting > Headlamp > Control GO to Pinpoint Test AB
Lighting/Glass/Vision > Exterior Lighting > Headlamp > Control GO to Pinpoint Test AC
Lighting/Glass/Vision > Exterior Lighting > Headlamp > Control GO to Pinpoint Test CJ
Safe & Secure > Anti-Theft > Performance > Inoperative GO to Pinpoint Test CP

Symptom Chart(s)

Symptom Chart: Instrument Panel Cluster (IPC)

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices.
REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).


  Symptom Chart


Condition Possible Sources Actions
A module does not respond to the diagnostic scan tool
  • Fuse
  • Wiring, terminals or connectors
  • Communication concern
  • Module
 
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).
The IPC is inoperative Refer to the Pinpoint Test   GO to Pinpoint Test A
Multiple gauges, indicators, RTT indicators, warnings and chimes are inoperative or always on Refer to the Pinpoint Test   GO to Pinpoint Test A

Symptom Chart: Instrument Panel Cluster (IPC) - Gauges

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices.
REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).


  Symptom Chart


Condition Possible Sources Actions
Incorrect fuel gauge indication Refer to the Pinpoint Test   GO to Pinpoint Test E
The speedometer is inoperative Refer to the Pinpoint Test   GO to Pinpoint Test F
Incorrect speedometer indication Refer to the Pinpoint Test   GO to Pinpoint Test G
The analog tachometer is inoperative Refer to the Pinpoint Test   GO to Pinpoint Test I
Incorrect analog tachometer indication Refer to the Pinpoint Test   GO to Pinpoint Test J
The analog temperature gauge is inoperative Refer to the Pinpoint Test   GO to Pinpoint Test K
Incorrect analog temperature gauge indication Refer to the Pinpoint Test   GO to Pinpoint Test L
The analog hybrid power gauge is inoperative Refer to the Pinpoint Test   GO to Pinpoint Test M
A virtual gauge is inoperative (AWD , fuel, speedometer, tachometer or temperature) Refer to the Pinpoint Test   GO to Pinpoint Test B
The virtual hybrid power gauge is inoperative Refer to the Pinpoint Test   GO to Pinpoint Test C

Symptom Chart: Instrument Panel Cluster (IPC) - Indicators

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices.
REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).


  Symptom Chart


Condition Possible Sources Actions
The ABS warning indicator is never or always on Refer to the Pinpoint Test   GO to Pinpoint Test N
The airbag warning indicator is never or always on Refer to the Pinpoint Test   GO to Pinpoint Test O
The auto stop-start indicator is never or always on Refer to the Pinpoint Test   GO to Pinpoint Test P
The BLIS off indicator is never or always on Refer to the Pinpoint Test   GO to Pinpoint Test BG
The brake warning indicator is never on Refer to the Pinpoint Test   GO to Pinpoint Test Q
The brake warning indicator is always on Refer to the Pinpoint Test   GO to Pinpoint Test R
The charging system warning indicator is never or always on Refer to the Pinpoint Test   GO to Pinpoint Test S
The door ajar indicator is never or always on Refer to the Pinpoint Test   GO to Pinpoint Test T
The electric park brake indicator is never or always on Refer to the Pinpoint Test   GO to Pinpoint Test U
The engine over-temperature warning indicator is never or always on Refer to the Pinpoint Test   GO to Pinpoint Test V
The front fog lamp indicator is never or always on Refer to the Pinpoint Test   GO to Pinpoint Test AA
The hazard (HEV ) indicator is never or always on Refer to the Pinpoint Test   GO to Pinpoint Test BJ
The high beam indicator is never or always on Refer to the Pinpoint Test   GO to Pinpoint Test AA
The hill start assist indicator is never or always on Refer to the Pinpoint Test   GO to Pinpoint Test Z
The LH - RH turn signal indicator is never or always on Refer to the Pinpoint Test   GO to Pinpoint Test AA
The lights on indicator is never or always on Refer to the Pinpoint Test   GO to Pinpoint Test AB
The LED low beam malfunction indicator is never or always on Refer to the Pinpoint Test   GO to Pinpoint Test AC
The low engine oil pressure warning indicator is never or always on Refer to the Pinpoint Test   GO to Pinpoint Test AE
The low fuel warning indicator is never or always on Refer to the Pinpoint Test   GO to Pinpoint Test AG
The MIL is never or always on Refer to the Pinpoint Test   GO to Pinpoint Test AH
The overspeed warning (Gulf Cooperative Countries [GCC]) indicator is never or always on Refer to the Pinpoint Test   GO to Pinpoint Test AI
The PRNDL/PRNDM indicator is never on or never displays P Refer to the Pinpoint Test   GO to Pinpoint Test AK
The powertrain malfunction (wrench) indicator is never or always on Refer to the Pinpoint Test   GO to Pinpoint Test AJ
The ready to drive indicator is never or always on (Hybrid) Refer to the Pinpoint Test   GO to Pinpoint Test AL
The rear fog lamp indicator is never or always on (except North America) Refer to the Pinpoint Test   GO to Pinpoint Test AA
The seatbelt warning indicator is never or always on Refer to the Pinpoint Test   GO to Pinpoint Test AM
The stability-traction control indicator (sliding car icon) is never or always on Refer to the Pinpoint Test   GO to Pinpoint Test AN
The stability-traction control disabled indicator (sliding car OFF icon) is never or always on Refer to the Pinpoint Test   GO to Pinpoint Test AO
The TPMS warning indicator is never or always on Refer to the Pinpoint Test   GO to Pinpoint Test AP

Symptom Chart: Instrument Panel Cluster (IPC) - RTT Indicators

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices.
REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).


  Symptom Chart


Condition Possible Sources Actions
The ABS RTT indicator is never or always displayed Refer to the Pinpoint Test   GO to Pinpoint Test N
The airbag warning RTT indicator is never or always displayed Refer to the Pinpoint Test   GO to Pinpoint Test O
The auto high beam RTT indicator is never or always displayed Refer to the Pinpoint Test   GO to Pinpoint Test BE
The auto hold RTT indicator is never or always displayed Refer to the Pinpoint Test   GO to Pinpoint Test BF
The auto stop-start RTT indicator is never or always displayed Refer to the Pinpoint Test   GO to Pinpoint Test P
The Blind Spot Information System (BLIS®) off RTT indicator is never or always displayed Refer to the Pinpoint Test   GO to Pinpoint Test BG
The brake system RTT indicator is never displayed Refer to the Pinpoint Test   GO to Pinpoint Test Q
The brake system RTT indicator is always displayed Refer to the Pinpoint Test   GO to Pinpoint Test R
The charging system RTT warning indicator is never or always displayed Refer to the Pinpoint Test   GO to Pinpoint Test S
The compass RTT indicator is inoperative or never displayed Refer to the Pinpoint Test   GO to Pinpoint Test AT
The cruise control RTT indicator is never displayed Refer to the Pinpoint Test   GO to Pinpoint Test BH
The door ajar RTT warning indicator is never or always displayed Refer to the Pinpoint Test   GO to Pinpoint Test T
The drive mode (normal, sport, ECO, tow/haul, slippery, sand/snow) RTT indicator is inoperative or displays the incorrect features Refer to the Pinpoint Test   GO to Pinpoint Test BI
The electric park brake RTT warning indicator is never or always displayed Refer to the Pinpoint Test   GO to Pinpoint Test U
The engine over-temperature RTT warning indicator is never or always displayed Refer to the Pinpoint Test   GO to Pinpoint Test V
The Electric Vehicle (EV) Charge RTT warning indicator is never or always displayed ( PHEV ) Refer to the Pinpoint Test   GO to Pinpoint Test W
The Electric Vehicle (EV) Later RTT warning indicator is never or always displayed ( PHEV ) Refer to the Pinpoint Test   GO to Pinpoint Test X
The Electric Vehicle (EV) Now RTT warning indicator is never or always displayed ( PHEV ) Refer to the Pinpoint Test   GO to Pinpoint Test X
The forward collision RTT warning indicator is never or always displayed Refer to the Pinpoint Test   GO to Pinpoint Test BL
The front fog lamp RTT indicator is never or always displayed Refer to the Pinpoint Test   GO to Pinpoint Test AA
The frost indication RTT indicator is never or always displayed Refer to the Pinpoint Test   GO to Pinpoint Test BB
The hazard RTT warning indicator is never or always displayed ( HEV ) Refer to the Pinpoint Test   GO to Pinpoint Test BJ
The high beam RTT indicator is never or always displayed Refer to the Pinpoint Test   GO to Pinpoint Test AA
The hill descent control RTT indicator is never or always displayed Refer to the Pinpoint Test   GO to Pinpoint Test Y
The hill start assist RTT indicator is never or always displayed Refer to the Pinpoint Test   GO to Pinpoint Test Z
The lane keeping system RTT indicator is never or always displayed Refer to the Pinpoint Test   GO to Pinpoint Test BM
The LH / RH turn RTT indicator is never or always displayed Refer to the Pinpoint Test   GO to Pinpoint Test AA
The LED low beam malfunction RTT indicator is never or always displayed Refer to the Pinpoint Test   GO to Pinpoint Test AC
The lights on RTT indicator is never or always displayed Refer to the Pinpoint Test   GO to Pinpoint Test AB
The low engine oil pressure RTT warning indicator is never or always displayed Refer to the Pinpoint Test   GO to Pinpoint Test AE
The low fuel RTT warning indicator is never or always displayed Refer to the Pinpoint Test   GO to Pinpoint Test AG
The low washer fluid level RTT warning indicator is never or always displayed Refer to the Pinpoint Test   GO to Pinpoint Test BN
The MIL RTT warning indicator is never or always displayed Refer to the Pinpoint Test   GO to Pinpoint Test AH
The motor over-temperature RTT warning indicator is never or always displayed ( HEV ) Refer to the Pinpoint Test   GO to Pinpoint Test BK
The overspeed warning RTT warning indicator is never or always displayed (Gulf Cooperative Countries [GCC] only) Refer to the Pinpoint Test   GO to Pinpoint Test AI
The powertrain malfunction (wrench) RTT indicator is never or always displayed Refer to the Pinpoint Test   GO to Pinpoint Test AJ
The PRNDM RTT indicator is never or always displayed Refer to the Pinpoint Test   GO to Pinpoint Test AK
The ready to drive RTT indicator is never or always displayed ( HEV ) Refer to the Pinpoint Test   GO to Pinpoint Test AL
The rear fog lamp RTT indicator is never or always displayed (except North America) Refer to the Pinpoint Test   GO to Pinpoint Test AA
The rear seatbelt RTT warning indicator is never or always displayed Refer to the Pinpoint Test   GO to Pinpoint Test BO
The seatbelt RTT warning indicator is never or always displayed Refer to the Pinpoint Test   GO to Pinpoint Test AM
The SelectShift RTT indicator is never or always displayed Refer to the Pinpoint Test   GO to Pinpoint Test BQ
The speed limit sign recognition RTT indicator is never or always displayed Refer to the Pinpoint Test   GO to Pinpoint Test BR
The stability-traction control RTT indicator is never or always displayed Refer to the Pinpoint Test   GO to Pinpoint Test AN
The traction control disabled RTT indicator is never or always displayed Refer to the Pinpoint Test   GO to Pinpoint Test AO
The TPMS RTT indicator is never or always displayed Refer to the Pinpoint Test   GO to Pinpoint Test AP
The vehicle plugged in RTT indicator is never or always displayed Refer to the Pinpoint Test   GO to Pinpoint Test AQ

Symptom Chart: Information And Message Center -Displays

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices.
REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).


  Symptom Chart


Condition Possible Sources Actions
The message center is not operating correctly Refer to the Pinpoint Test   GO to Pinpoint Test AR
The message center display is blank Refer to the Pinpoint Test   GO to Pinpoint Test A
A virtual display is inoperative Refer to the Pinpoint Test   GO to Pinpoint Test A
The adaptive cruise control distance display is inoperative Refer to the Pinpoint Test   GO to Pinpoint Test BH
The battery charge display is inoperative (PHEV , China) Refer to the Pinpoint Test   GO to Pinpoint Test D
The brake coach display is inoperative (HEV ) Refer to the Pinpoint Test   GO to Pinpoint Test AS
The compass is inoperative Refer to the Pinpoint Test   GO to Pinpoint Test AT
The digital speedometer displays the incorrect speed Refer to the Pinpoint Test   GO to Pinpoint Test G
The distance indication display (part of adaptive cruise control) is inoperative Refer to the Pinpoint Test   GO to Pinpoint Test BH
The DTE -Average Fuel Economy (AFE) display is inoperative   IPC   GO to Pinpoint Test AV
The DTE display is incorrect or fluctuates Refer to the Pinpoint Test   GO to Pinpoint Test AU
The electric efficiency display is incorrect or inoperative (PHEV ) Refer to the Pinpoint Test   GO to Pinpoint Test AX
The Electric Vehicle (EV) coach display is inoperative (HEV / PHEV ) Refer to the Pinpoint Test   GO to Pinpoint Test AW
The Electric Vehicle (EV) range display is inoperative (PHEV ) Refer to the Pinpoint Test   GO to Pinpoint Test AY
The forward collision warning alert display is inoperative Refer to the Pinpoint Test   GO to Pinpoint Test BL
The fuel economy display is incorrect or inoperative (HEV ) Refer to the Pinpoint Test   GO to Pinpoint Test AZ
The lane centering display is inoperative Refer to the Pinpoint Test   GO to Pinpoint Test BH
The lane keeping alert display is inoperative Lane keeping alert system concern  
REFER to: Lane Keeping System - System Operation and Component Description (419-07 Lane Keeping System, Description and Operation).
The off road display is inoperative Refer to the Pinpoint Test   GO to Pinpoint Test BA
The odometer display is inoperative Refer to the Pinpoint Test   GO to Pinpoint Test H
The outside air temperature display is inoperative or incorrect Refer to the Pinpoint Test   GO to Pinpoint Test BB
The rear seatbelt monitor display is inoperative Refer to the Pinpoint Test   GO to Pinpoint Test BO
The startup/shutdown display is inoperative (PHEV ) Refer to the Pinpoint Test   GO to Pinpoint Test BP
The tachometer display is inoperative (HEV ) Refer to the Pinpoint Test   GO to Pinpoint Test BC
The TPMS display is inoperative or incorrect Refer to the Pinpoint Test   GO to Pinpoint Test BD
The trip summary is incorrect or inoperative   IPC INSTALL a new IPC .
REFER to: Instrument Panel Cluster (IPC) (413-01 Instrumentation, Message Center and Warning Chimes, Removal and Installation).

Symptom Chart: Information And Message Center - Warnings

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices.
REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).


  Symptom Chart


Condition Possible Sources Actions
A Blind Spot Information System (BLIS®)/Cross Traffic Alert (CTA) fault message is always displayed Refer to the Pinpoint Test   GO to Pinpoint Test BG
A brake warning (brake fluid level low, parking brake applied or brake system malfunction) message is never displayed Refer to the Pinpoint Test   GO to Pinpoint Test Q
A brake warning (brake fluid level low, parking brake applied or brake system malfunction) message is always displayed Refer to the Pinpoint Test   GO to Pinpoint Test R
The charging system warning message is always displayed Refer to the Pinpoint Test   GO to Pinpoint Test S
The charge port door ajar message is always displayed Refer to the Pinpoint Test   GO to Pinpoint Test BS
The check fuel fill inlet message is always displayed Refer to the Pinpoint Test   GO to Pinpoint Test BT
A door, liftgate or hood ajar warning message is never or always displayed Refer to the Pinpoint Test   GO to Pinpoint Test T
The electric park brake fault message is always displayed Refer to the Pinpoint Test   GO to Pinpoint Test U
The engine oil change message is always displayed Refer to the Pinpoint Test   GO to Pinpoint Test BU
The engine oil life message is never displayed Refer to the Pinpoint Test   GO to Pinpoint Test BV
The engine on warning message is always displayed Refer to the Pinpoint Test   GO to Pinpoint Test BW
The engine over-temperature warning message is never or always displayed Refer to the Pinpoint Test   GO to Pinpoint Test V
The Electric Vehicle (EV) fuel message is never or always displayed (PHEV ) Refer to the Pinpoint Test   GO to Pinpoint Test BX
The low engine use mode message is never or always displayed (PHEV ) Refer to the Pinpoint Test   GO to Pinpoint Test BX
The lane keeping alert system warning message (keep hands on wheel) is never or always displayed Refer to the Pinpoint Test   GO to Pinpoint Test CM
A load shed warning message is always displayed Refer to the Pinpoint Test   GO to Pinpoint Test S
The low fuel warning message is always displayed Refer to the Pinpoint Test   GO to Pinpoint Test AG
The low engine oil pressure warning message is always displayed Refer to the Pinpoint Test   GO to Pinpoint Test AE
The low engine oil pressure warning message is always displayed (HEV ) Refer to the Pinpoint Test   GO to Pinpoint Test AF
A MyKey® menu is not available or incorrect Refer to the Pinpoint Test   GO to Pinpoint Test BY
The ready to drive message is never or always displayed (HEV ) Refer to the Pinpoint Test   GO to Pinpoint Test AL
The rear seatbelt monitor warning message is never or always displayed Refer to the Pinpoint Test   GO to Pinpoint Test BO
Service AdvanceTrac® warning message is always displayed Refer to the Pinpoint Test   GO to Pinpoint Test AN
A TPMS malfunction message is always displayed Refer to the Pinpoint Test   GO to Pinpoint Test AP
The tire training complete message is never on TPMS sensor training incomplete   GO to Pinpoint Test BZ
A tire training message (train left front, right front, left rear or right rear tire) message is never on
  • TPMS warning indicator concern
  • TPMS sensor training concern
  GO to Pinpoint Test BZ
The tires not trained message is always on TPMS sensor training concern   GO to Pinpoint Test BZ
The transmission not in park (shift to park) message is always displayed Refer to the Pinpoint Test   GO to Pinpoint Test AK

Symptom Chart: Warning Chimes

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices.
REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).


  Symptom Chart


Condition Possible Sources Actions
All the chimes are inoperative   IPC   GO to Pinpoint Test A
The chime always sounds Refer to the Pinpoint Test   GO to Pinpoint Test CG
The chime only sounds from the IPC Refer to the Pinpoint Test   GO to Pinpoint Test CH
The active park assist warning chime is inoperative Refer to the Pinpoint Test   GO to Pinpoint Test CA
The adaptive cruise control warning chime is inoperative Refer to the Pinpoint Test   GO to Pinpoint Test CB
The airbag secondary warning chime is inoperative Refer to the Pinpoint Test   GO to Pinpoint Test CC
The airbag secondary warning chime has activated   IPC INSTALL a new IPC .
REFER to: Instrument Panel Cluster (IPC) (413-01 Instrumentation, Message Center and Warning Chimes, Removal and Installation).
The Belt-Minder® feature is inoperative Refer to the Pinpoint Test   GO to Pinpoint Test CS
The Belt-Minder® cannot be deactivated MyKey® programmed key in use The system is operating correctly. Use an administrator key to disable the Belt-Minder®.
The Blind Spot Information System (BLIS®)/Cross Traffic Alert (CTA) warning chime is inoperative Refer to the Pinpoint Test   GO to Pinpoint Test CD
The door ajar warning chime is inoperative Refer to the Pinpoint Test   GO to Pinpoint Test CE
The Electric Vehicle (EV) engine off reminder chime is inoperative Refer to the Pinpoint Test   GO to Pinpoint Test CF
The forward collision warning chime is inoperative Refer to the Pinpoint Test   GO to Pinpoint Test CI
The headlamps on warning chime is inoperative Refer to the Pinpoint Test   GO to Pinpoint Test CJ
The home safe light chime is inoperative Refer to the Pinpoint Test   GO to Pinpoint Test CJ
The ignition-engine on warning chime is inoperative Refer to the Pinpoint Test   GO to Pinpoint Test CK
The key-in-ignition warning chime is inoperative Refer to the Pinpoint Test   GO to Pinpoint Test CL
The lane keeping aid warning chime is inoperative (hands off the steering wheel) Refer to the Pinpoint Test   GO to Pinpoint Test CM
The lane keeping aid warning chime sounds with the hands on the steering wheel Refer to the Pinpoint Test  
REFER to: Lane Keeping System (419-07 Lane Keeping System, Diagnosis and Testing).
The memory feedback chime is inoperative Refer to the Pinpoint Test   GO to Pinpoint Test CN
The message center warning chime is inoperative Refer to the Pinpoint Test   GO to Pinpoint Test CO
The parking aid chime is inoperative Refer to the Pinpoint Test   GO to Pinpoint Test CA
The perimeter alarm chime is inoperative Refer to the Pinpoint Test   GO to Pinpoint Test CP
The power liftgate chime is inoperative Refer to the Pinpoint Test   GO to Pinpoint Test CQ
The transmission not in park warning chime is inoperative Refer to the Pinpoint Test   GO to Pinpoint Test CR
The seatbelt warning chime is inoperative Refer to the Pinpoint Test   GO to Pinpoint Test CS
The Service AdvanceTrac® warning chime is inoperative Refer to the Pinpoint Test   GO to Pinpoint Test CT
The turn signal-hazard on warning chime is inoperative Refer to the Pinpoint Test   GO to Pinpoint Test CU
The turn signal left on chime is inoperative Refer to the Pinpoint Test   GO to Pinpoint Test CU

Pinpoint Tests


PINPOINT TEST A: THE IPC (INSTRUMENT PANEL CLUSTER) IS INOPERATIVE/MULTIPLE GAUGES, INDICATORS, MESSAGE CENTER DISPLAY, RTT (RECONFIGURABLE TELLTALE) INDICATORS, WARNINGS AND CHIMES ARE INOPERATIVE OR ALWAYS ON

Normal Operation and Fault Conditions

REFER to: Instrument Panel Cluster (IPC) - Overview (413-01 Instrumentation, Message Center and Warning Chimes, Description and Operation).

The IPC receives hot at all times voltage from the BCM . The IPC receives the ignition status message for the RUN/START or ACC input from the BCM through the GWM over the CAN .

Possible Sources

  • Fuse
  • Communication concern
  • GWM
  • IPC

Visual Inspection and Pre-checks

  • Inspect the BCM fuse 22 (7.5A).
A1 PERFORM THE NETWORK TEST FOR ALL MODULES
  • Ignition ON.
  • Using a diagnostic scan tool, perform a network test.

Do all modules pass the network test?
Yes GO to A2
No
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).

A2 PERFORM THE IPC (INSTRUMENT PANEL CLUSTER) SELF-TEST
  • Using a diagnostic scan tool, perform the IPC self-test.
  • Check for recorded Diagnostic Trouble Codes (DTCs) from the IPC self-test.

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes REFER to the IPC DTC Chart.
No For an inoperative message center display, GO to A5
For all other concerns, GO to A3

A3 CHECK THE GWM (GATEWAY MODULE A) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, check the GWM Continuous Memory Diagnostic Trouble Codes (DTCs).

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).
No GO to A4

A4 CHECK FOR CORRECT GWM (GATEWAY MODULE A) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the GWM connector.
  • Repair:
    • corrosion (install new connector or terminals – clean module pins)
    • damaged or bent pins – install new terminals/pins
    • pushed-out pins – install new pins as necessary
  • Reconnect the GWM connector. Make sure it seats and latches correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB , GSB , SSM or FSA . If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, INSTALL a new GWM .
REFER to: Gateway Module A (GWM) (418-00 Module Communications Network, Removal and Installation). CLEAR the DTC . REPEAT the IPC self-test. If the IPC is still inoperative, GO to A5
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

A5 CHECK FOR CORRECT IPC (INSTRUMENT PANEL CLUSTER) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the IPC connector.
  • Repair:
    • corrosion (install new connector or terminals – clean module pins)
    • damaged or bent pins – install new terminals/pins
    • pushed-out pins – install new pins as necessary
  • Reconnect the IPC connector. Make sure it seats and latches correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB , GSB , SSM or FSA . If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, INSTALL a new IPC .
REFER to: Instrument Panel Cluster (IPC) (413-01 Instrumentation, Message Center and Warning Chimes, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

PINPOINT TEST B: A VIRTUAL GAUGE IS INOPERATIVE (AWD (ALL-WHEEL DRIVE) , FUEL, SPEEDOMETER, TACHOMETER OR TEMPERATURE)

Normal Operation and Fault Conditions

See Virtual Gauges. REFER to: Instrument Panel Cluster (IPC) - System Operation and Component Description (413-01 Instrumentation, Message Center and Warning Chimes, Description and Operation).

AWD Gauge

    AWD Gauge

  • If the AWD wheel lock display message is missing for less than 5 seconds or if the IPC receives invalid torque data for less than 5 seconds, the IPC defaults the display fill area in front of the front wheels and behind the rear wheels to the last setting based on the the last message received.
  • If the IPC does not receive the AWD wheel lock display message for 5 seconds or longer, the IPC defaults the display fill area in front of the front wheels and behind the rear wheels off.

Speedometer

    Speedometer

  • If the vehicle speed message is missing or invalid for less than 5 seconds, the IPC defaults the speedometer to the last indication state, based upon the last message received.
  • If the vehicle speed message is missing or invalid for 5 seconds or longer, the IPC defaults the speedometer to 0 km/h (0 mph).

Tachometer

    Tachometer

  • If the engine rpm message is missing for less than 5 seconds, the IPC defaults the tachometer to the last indication state, based upon the last message received.
  • If the engine rpm message is missing for 5 seconds or longer, the IPC defaults the tachometer to 0 rpm.

Fuel Gauge

    Fuel Gauge

  • If the IPC does not receive the fuel level input for less than 33 seconds, the IPC defaults the fuel gauge to the last indication state based on the last input received.

Temperature Gauge

    Temperature Gauge

  • If the engine coolant temperature data or engine overheat indication request messages are missing for less than 5 seconds, the IPC defaults the temperature gauge to the last indication state, based upon the last message received.
  • If the engine coolant temperature data or engine overheat indication request messages are missing for 5 seconds or longer, the IPC defaults the temperature gauge to the full hot position.

Possible Sources

  • Communication concern
  • GWM
  • AWD module
  • PCM
  • IPC
B1 VERIFY THE IPC (INSTRUMENT PANEL CLUSTER) IS SET TO DISPLAY THE GAUGE
  • Ignition ON.
  • NOTE: The IPC and message center navigation can be found in the Owner's Literature. Using the message center controls, make sure the IPC is set to display the gauge in question.

Is the IPC set to display the gauge?
Yes GO to B2
No The virtual gauge is operating correctly. The IPC was not set to display the gauge in question.

B2 PERFORM THE IPC (INSTRUMENT PANEL CLUSTER) SELF-TEST
  • Using a diagnostic scan tool, perform the IPC self-test.
  • Check for recorded Diagnostic Trouble Codes (DTCs).

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes REFER to the IPC DTC Chart.
No GO to B3

B3 PERFORM THE PCM (POWERTRAIN CONTROL MODULE) SELF-TEST
  • Using a diagnostic scan tool, perform the PCM self-test.
  • Check for recorded Diagnostic Trouble Codes (DTCs).

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes REFER to the appropriate 303-14 section.
No GO to B4

B4 PERFORM THE AWD (ALL-WHEEL DRIVE) MODULE SELF-TEST
  • Using a diagnostic scan tool, perform the AWD module self-test.
  • Check for recorded Diagnostic Trouble Codes (DTCs).

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes
No GO to B5

B5 CHECK THE GWM (GATEWAY MODULE A) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, check the GWM Continuous Memory Diagnostic Trouble Codes (DTCs).

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).
No GO to B6

B6 CHECK FOR CORRECT IPC (INSTRUMENT PANEL CLUSTER) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the IPC connector.
  • Repair:
    • corrosion (install new connector or terminals – clean module pins)
    • damaged or bent pins – install new terminals/pins
    • pushed-out pins – install new pins as necessary
  • Reconnect the IPC connector. Make sure it seats and latches correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB , GSB , SSM or FSA . If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, INSTALL a new IPC .
REFER to: Instrument Panel Cluster (IPC) (413-01 Instrumentation, Message Center and Warning Chimes, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

PINPOINT TEST C: THE HYBRID VIRTUAL POWER GAUGE IS INOPERATIVE

Normal Operation and Fault Conditions

See Power Gauge. REFER to: Instrument Panel Cluster (IPC) - System Operation and Component Description (413-01 Instrumentation, Message Center and Warning Chimes, Description and Operation).

For the HEV , the power gauge replaces the tachometer in the IPC when the driver selects to display the gauge. The tachometer is then displayed as an information on-demand display in the message center.

If the power regeneration average display message is missing for less than 5 seconds, the IPC defaults the data displayed in the power gauge to the last indication state, based upon the last message received.

If the power regeneration average display message is missing for 5 seconds or longer, the IPC defaults the data displayed in the power gauge to 0.

Possible Sources

  • Communication concern
  • GWM
  • SOBDMC
  • IPC
C1 VERIFY THE IPC (INSTRUMENT PANEL CLUSTER) IS SET TO DISPLAY THE GAUGE
  • Ignition ON.
  • NOTE: The IPC and message center navigation can be found in the Owner's Literature. Using the message center controls, make sure the IPC is set to display the gauge in question.

Is the IPC set to display the gauge?
Yes GO to C2
No The virtual gauge is operating correctly. The IPC was not set to display the gauge in question.

C2 PERFORM THE IPC (INSTRUMENT PANEL CLUSTER) SELF-TEST
  • Using a diagnostic scan tool, perform the IPC self-test.
  • Check for recorded Diagnostic Trouble Codes (DTCs).

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes REFER to the IPC DTC Chart.
No GO to C3

C3 PERFORM THE SOBDMC (SECONDARY ON-BOARD DIAGNOSTIC CONTROL MODULE C) SELF-TEST
  • Using a diagnostic scan tool, perform the SOBDMC self-test.
  • Check for recorded Diagnostic Trouble Codes (DTCs).

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes
REFER to: Electric Powertrain Control (303-14D Electric Powertrain Control, Diagnosis and Testing).
No GO to C4

C4 CHECK THE GWM (GATEWAY MODULE A) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, check the GWM Continuous Memory Diagnostic Trouble Codes (DTCs).

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).
No GO to C5

C5 CHECK FOR CORRECT IPC (INSTRUMENT PANEL CLUSTER) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the IPC connector.
  • Repair:
    • corrosion (install new connector or terminals – clean module pins)
    • damaged or bent pins – install new terminals/pins
    • pushed-out pins – install new pins as necessary
  • Reconnect the IPC connector. Make sure it seats and latches correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB , GSB , SSM or FSA . If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, INSTALL a new IPC .
REFER to: Instrument Panel Cluster (IPC) (413-01 Instrumentation, Message Center and Warning Chimes, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

PINPOINT TEST D: THE HIGH VOLTAGE BATTERY (VIRTUAL) GAUGE IS INOPERATIVE

Normal Operation and Fault Conditions

See High Voltage Battery Gauge. REFER to: Instrument Panel Cluster (IPC) - System Operation and Component Description (413-01 Instrumentation, Message Center and Warning Chimes, Description and Operation).

  • If the battery state of charge data message is missing or invalid for less than 5 seconds, the IPC defaults the high voltage battery gauge to the last indication state, based upon the last message received.
  • If the battery state of charge data message is missing or invalid for 5 seconds or longer, the IPC defaults the high voltage battery gauge off.

Possible Sources

  • Communication concern
  • GWM
  • BECM
  • IPC
D1 VERIFY THE IPC (INSTRUMENT PANEL CLUSTER) IS SET TO DISPLAY THE GAUGE
  • Ignition ON.
  • NOTE: The IPC and message center navigation can be found in the Owner's Literature. Using the message center controls, make sure the IPC is set to display the gauge in question.

Is the IPC set to display the gauge?
Yes GO to D2
No The virtual gauge is operating correctly. The IPC was not set to display the gauge in question.

D2 PERFORM THE IPC (INSTRUMENT PANEL CLUSTER) SELF-TEST
  • Using a diagnostic scan tool, perform the IPC self-test.
  • Check for recorded Diagnostic Trouble Codes (DTCs).

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes REFER to the IPC DTC Chart.
No GO to D3

D3 PERFORM THE BECM (BATTERY ENERGY CONTROL MODULE) SELF-TEST
  • Using a diagnostic scan tool, perform the BECM self-test.
  • Check for recorded Diagnostic Trouble Codes (DTCs).

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes REFER to the appropriate 414-03 section.
No GO to D4

D4 CHECK THE GWM (GATEWAY MODULE A) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, check the GWM Continuous Memory Diagnostic Trouble Codes (DTCs).

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).
No GO to D5

D5 CHECK FOR CORRECT IPC (INSTRUMENT PANEL CLUSTER) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the IPC connector.
  • Repair:
    • corrosion (install new connector or terminals – clean module pins)
    • damaged or bent pins – install new terminals/pins
    • pushed-out pins – install new pins as necessary
  • Reconnect the IPC connector. Make sure it seats and latches correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB , GSB , SSM or FSA . If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, INSTALL a new IPC .
REFER to: Instrument Panel Cluster (IPC) (413-01 Instrumentation, Message Center and Warning Chimes, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

PINPOINT TEST E: INCORRECT FUEL GAUGE INDICATION

Refer to Wiring Diagrams Cell 60 for schematic and connector information.

Normal Operation and Fault Conditions

See Fuel Gauge. REFER to: Instrument Panel Cluster (IPC) - System Operation and Component Description (413-01 Instrumentation, Message Center and Warning Chimes, Description and Operation).

DTC Fault Trigger Conditions

DTC Description Fault Trigger Condition
IPC P0460:11 Fuel Level Sensor 'A' Circuit: Circuit Short To Ground A continuous and on demand DTC that sets in the IPC if the fuel level input is pulled low out of range on the fuel level input circuit indicating a short to ground for 33 seconds or longer. The IPC defaults the fuel gauge to empty (E).
IPC P0460:13 Fuel Level Sensor 'A' Circuit: Circuit Open A continuous and on demand DTC that sets in the IPC if the fuel level input is sent high out of range on the fuel level input circuit indicating an open or short to voltage for 33 seconds or longer. The IPC defaults the fuel gauge to empty (E).
IPC P1243:06 Second Fuel Pump Fault or Ground Fault: Algorithm Based Failures Sets when the IPC detects a low fuel condition on the fuel pump module side (active side) of the fuel tank before the fuel level sensor (passive side) indicates empty. DTC P1243:06 indicates a fuel transfer concern with the fuel transfer tube or the jet pump (part of the fuel pump module). Normal operation of the fuel delivery system allows the fuel level sensor side of the fuel tank (the side opposite of the fuel filler hose) to have less fuel than the side with the fuel pump assembly (side with the fuel filler hose).
IPC P1346:11 Fuel Level Sensor 'B' Circuit: Circuit Short To Ground A continuous and on demand DTC that sets in the IPC if the fuel level input from the second fuel sender is pulled low out of range on the fuel level input circuit indicating a short to ground for 33 seconds or longer. The IPC defaults the fuel gauge to empty (E).
IPC P1346:13 Fuel Level Sensor 'B' Circuit: Circuit Open A continuous and on demand DTC that sets in the IPC if the fuel level input from the second fuel sender is sent high out of range on the fuel level input circuit indicating an open or short to voltage for 33 seconds or longer. The IPC defaults the fuel gauge to empty (E).
PCM P0461:00 Fuel Level Sensor 'A' Circuit Range/Performance: No Sub Type Information Sets when the PCM determines the fuel level input signal repeatedly moves in and out of range, exceeding the minimum or maximum allowable calibrated parameters for a specified fuel fill percentage in the fuel tank. Follow the pinpoint test using the Diagnostic Trouble Codes (DTCs) set in the IPC .
PCM P0462:00 Fuel Level Sensor 'A' Circuit Low: No Sub Type Information Sets when the PCM detects a short to ground on the fuel pump and sender unit signal circuit based on the messaged input received from the IPC . Follow the pinpoint test using the Diagnostic Trouble Codes (DTCs) set in the IPC .
PCM P0463:00 Fuel Level Sensor 'A' Circuit High: No Sub Type Information Sets when the PCM detects an open or short to voltage on the fuel pump and sender unit signal circuit based on the messaged input received from the IPC . Follow the pinpoint test using the Diagnostic Trouble Codes (DTCs) set in the IPC .
PCM P144F:00 Fuel Tank Crossover Flow Fault: No Sub Type Information Sets when the PCM detects a failure with the transfer of fuel from the subside of the saddle fuel tank to the main side of the saddle fuel tank, where the fuel pump is located. When a fault is detected, the fuel gauge will only indicate the remaining fuel on the main side of the saddle fuel tank. Follow the pinpoint test using the Diagnostic Trouble Codes (DTCs) set in the IPC .
PCM P2066:00 Fuel Level Sensor 'B' Circuit Range/Performance: No Sub Type Information Sets when the PCM determines the fuel level input circuit repeatedly moves in and out of range, exceeding the minimum or maximum allowable calibrated parameters for a specified fuel fill percentage in the fuel tank. Follow the pinpoint test using the Diagnostic Trouble Codes (DTCs) set in the IPC .
PCM P2067:00 Fuel Level Sensor 'B' Circuit Low: No Sub Type Information Sets in the PCM when the PCM detects a short to ground on the fuel level sensor signal circuit based on the messaged input received from the IPC . Follow the pinpoint test using the Diagnostic Trouble Codes (DTCs) set in the IPC .
PCM P2068:00 Fuel Level Sensor 'B' Circuit High: No Sub Type Information Sets in the PCM when the PCM detects a short to voltage on the fuel level sensor signal circuit based on the messaged input received from the IPC . Follow the pinpoint test using the Diagnostic Trouble Codes (DTCs) set in the IPC .
PCM P25B0:00 Fuel Level Sensor 'A' Stuck: No Sub Type Information Sets when the PCM determines the value of the fuel level input signal is stuck, that the fuel level input signal does not change or does not correspond with the calculated fuel usage. Follow the pinpoint test using the Diagnostic Trouble Codes (DTCs) set in the IPC .
PCM P25B1:00 Fuel Level Sensor 'B' Stuck: No Sub Type Information Sets when the PCM determines the value of the fuel level input signal is stuck, that the fuel level input signal does not change or does not correspond with the calculated fuel usage. Follow the pinpoint test using the Diagnostic Trouble Codes (DTCs) set in the IPC .
PCM P25B2:00 Fuel Level Sensor 'A' or 'B' Stuck: No Sub Type Information Sets when the PCM determines the value of either fuel level input signal is stuck, that the fuel level input signal does not change or does not correspond with the calculated fuel usage. Follow the pinpoint test using the Diagnostic Trouble Codes (DTCs) set in the IPC .
PCM P2C51:00 Fuel Level Sensor 'A'/'B' Correlation: No Sub Type Information Sets in the PCM when the PCM detects a fault in the correlation between the fuel level sensor in the main side of the saddle fuel tank and the fuel level sensor in the subside of the saddle fuel tank. Follow the pinpoint test using the Diagnostic Trouble Codes (DTCs) set in the IPC .

Possible Sources

  • Wiring, terminals or connectors
  • Fuel pump and sender unit
  • Fuel level sender (float and card)
  • Fuel level sensor
  • Fuel tank
  • IPC

Visual Inspection and Pre-checks

  • Inspect the fuel tank for signs of damage that can affect the float operation inside the tank. For the analog fuel gauge, inspect the gauge needle for signs of binding or damage.

NOTE: Following any fuel gauge repairs, remove BCM fuse 22 (7.5A) for one minute then reinstall to reset the fuel gauge timers.

E1 CARRY OUT THE IPC (INSTRUMENT PANEL CLUSTER) SELF-TEST
  • Ignition ON.
  • Using a diagnostic scan tool, perform the IPC self-test.
  • Check for recorded Diagnostic Trouble Codes (DTCs).

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes For DTC P0460:11 or P1346:11, GO to E2
For DTC P0460:13 or P1346:13, GO to E6
For DTC P1243:06, GO to E14
For all other IPC Diagnostic Trouble Codes (DTCs), REFER to the IPC DTC Chart.
No If equipped with an analog fuel gauge, GO to E13
If not equipped with an analog fuel gauge, GO to E14

E2 CHECK THE FUEL LEVEL INPUT FOR A SHORT TO GROUND
  • Ignition OFF.
  • Disconnect Fuel Pump and Sender Unit C4141 .
  • Ignition ON.
  • Wait one minute.
  • NOTE: DTC P0460:11 or P1346:11 can be present when carrying out this step and should be disregarded at this time. Using a diagnostic scan tool, repeat the IPC on-demand self-test.

Is DTC P0460:13 or P1346:13 present?
Yes GO to E15
No GO to E3

E3 CHECK THE FUEL PUMP AND SENDER UNIT AND INTEGRATED FUEL LEVEL SENSOR SIGNAL CIRCUIT FOR A SHORT TO GROUND AT THE IPC (INSTRUMENT PANEL CLUSTER)
  • Ignition OFF.
  • Disconnect IPC C220 .
  • Measure:
    Positive Lead Measurement / Action Negative Lead
    C220-10 (DTC P0460:11)   Ground
    C220-9 (DTC P1346:11)   Ground

Is the resistance greater than 10,000 ohms?
Yes For DTC P0460:11, GO to E4
For DTC P1346:11, GO to E5
No REPAIR the circuit in question.

E4 CHECK THE FUEL PUMP AND SENDER UNIT SIGNAL AND RETURN CIRCUITS FOR A SHORT TOGETHER AT THE IPC (INSTRUMENT PANEL CLUSTER)
  • Measure:
    Positive Lead Measurement / Action Negative Lead
      C220-10   C220-1

Is the resistance greater than 10,000 ohms?
Yes GO to E18
No REPAIR the circuits.

E5 CHECK THE INTEGRATED FUEL LEVEL SENSOR SIGNAL AND RETURN CIRCUITS FOR A SHORT TO TOGETHER AT THE IPC (INSTRUMENT PANEL CLUSTER)
  • Measure:
    Positive Lead Measurement / Action Negative Lead
      C220-9   C220-1

Is the resistance greater than 10,000 ohms?
Yes GO to E19
No REPAIR the circuits.

E6 CHECK THE FUEL LEVEL SIGNAL CIRCUIT FOR A SHORT TO VOLTAGE
  • Ignition OFF.
  • Disconnect Fuel Pump and Sender Unit C4141 .
  • Connect a fused jumper wire:

      DTC P0460:13


    Lead 1 Measurement / Action Lead 2
      C4141-1   C4141-2

      DTC P1346:13


    Lead 1 Measurement / Action Lead 2
      C4141-3   C4141-2
  • Ignition ON.
  • Wait one minute.
  • NOTE: DTC P0460:13 or P1346:13 can be present when carrying out this step and should be disregarded at this time. Using a diagnostic scan tool, repeat the IPC self-test.

Is DTC P0460:11 or P1346:11 present?
Yes DISCONNECT the fused jumper wire. GO to E15
No DISCONNECT the fused jumper wire. For DTC P0460:13, GO to E7
DISCONNECT the fused jumper wire. For DTC P1346:13, GO to E10

E7 CHECK THE FUEL LEVEL SIGNAL CIRCUIT FOR A SHORT TO VOLTAGE AT THE IPC (INSTRUMENT PANEL CLUSTER)
  • Ignition OFF.
  • Disconnect IPC C220 .
  • Ignition ON.
  • Measure:
    Positive Lead Measurement / Action Negative Lead
      C220-10   Ground

Is any voltage present?
Yes REPAIR the circuit.
No GO to E8

E8 CHECK THE FUEL LEVEL SIGNAL CIRCUIT FOR AN OPEN
  • Ignition OFF.
  • Measure:

      Fuel Level Sensor 1


    Positive Lead Measurement / Action Negative Lead
      C220-10   C4141-1

Is the resistance less than 3 ohms?
Yes GO to E9
No REPAIR the circuit.

E9 CHECK THE FUEL LEVEL RETURN CIRCUIT FOR AN OPEN
  • Measure:
    Positive Lead Measurement / Action Negative Lead
      C220-1   C4141-2

Is the resistance less than 3 ohms?
Yes GO to E22
No REPAIR the circuit.

E10 CHECK THE INTEGRATED FUEL LEVEL SENSOR SIGNAL CIRCUIT FOR A SHORT TO VOLTAGE AT THE IPC
  • Ignition OFF.
  • Disconnect IPC C220 .
  • Ignition ON.
  • Measure:
    Click to display connectors
    Positive Lead Measurement / Action Negative Lead
      C220-9   Ground

Is any voltage present?
Yes REPAIR the circuit.
No GO to E11

E11 CHECK THE INTEGRATED FUEL LEVEL SENSOR SIGNAL CIRCUIT FOR AN OPEN
  • Ignition OFF.
  • Measure:
    Click to display connectors
    Positive Lead Measurement / Action Negative Lead
      C220-9   C4141-3

Is the resistance less than 3 ohms?
Yes GO to E12
No REPAIR the circuit.

E12 CHECK THE INTEGRATED FUEL LEVEL SENSOR RETURN CIRCUIT FOR AN OPEN
  • Measure:
    Click to display connectors
    Positive Lead Measurement / Action Negative Lead
      C220-1   C4141-2

Is the resistance less than 3 ohms?
Yes GO to E22
No REPAIR the circuit.

E13 CARRY OUT THE IPC (INSTRUMENT PANEL CLUSTER) FUEL GAUGE ACTIVE COMMAND
  • Ignition ON.
  • Using a diagnostic scan tool, view the IPC Parameter Identifications (PIDs).
  • Access the  IPC  and control the  FUELLEVEL (%)  PID

  • Command the fuel gauge from 0% to 25%, 50%, 75% and 100% while observing the fuel gauge.

Does the fuel gauge begin at E (empty), move to approximately 1/4, 1/2, 3/4 and F (full)?
Yes GO to E14
No GO to E22

E14 INSPECT THE FUEL TANK
  • Visually inspect the fuel tank for any damage or deformation.

Is the fuel tank in good condition?
Yes GO to E15
No INSTALL a new fuel tank. REFER to the appropriate 310-01 section.

E15 CHECK THE FUEL PUMP AND SENDER UNIT AND INTEGRATED FUEL LEVEL SENSOR
  • Disconnect and inspect the fuel pump and sender unit and fuel level sensor connector.
  • Repair:
    • corrosion (install new connector or terminals-clean module pins)
    • damaged pins-install new terminals/pins
    • pushed-out pins-install new pins as necessary
  • Reconnect the fuel pump and sender unit and fuel level sensor connector. Make sure it seats and latches correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes For DTC P0460:11 or DTC P0460:13, GO to E20
For DTC P1346:11 or DTC P1346:13, GO to E21
For all others, GO to E16
No The system is operating correctly at this time. The concern may have been caused by component connections. ADDRESS the root cause of any connector or pin issues.

E16 INSPECT THE FUEL TANK TRANSFER TUBE CONNECTIONS
  • Remove the fuel pump and sender unit. REFER to the appropriate 310-01 section.
  • Inspect the fuel tank transfer tube, connections, fuel pump and sender unit and integrated fuel level sensor for damage or deformation.

Are the fuel tank transfer tube, connections, fuel pump and sender unit and integrated fuel level sensor OK?
Yes GO to E17
No INSTALL a new fuel tank or fuel pump and sender unit as necessary. REFER to the appropriate 310-01 section.

E17 CHECK THE FUEL PUMP AND SENDER UNIT

NOTE: The fuel pump module resistance measures between 10 ohms ± 2 ohms at the upper stop position and 180 ohms ± 4 ohms at the lower stop position.

  • Remove the fuel pump and sender unit. REFER to the appropriate 310-01 section.
  • Measure the resistance at the fuel pump and sender unit while moving the float arm from the lower stop position to the upper stop position.
    Positive Lead Measurement / Action Negative Lead
    Fuel Level Sender (Component side) - Pin 1 Fuel Level Sender (Component side) - Pin 2

Does the resistance slowly decrease from approximately 180 ohms +/- 2 ohms at the lower stop position and 10 ohms +/- 2 ohms at the upper stop?
Yes GO to E18
No GO to E20

E18 CHECK THE FUEL PUMP AND SENDER UNIT SIGNAL AND RETURN CIRCUITS FOR HIGH RESISTANCE
  • Ignition OFF.
  • Disconnect IPC C220 .
  • Connect:
    Click to display connectors
    Positive Lead Measurement / Action Negative Lead
      C4141-1   C4141-2
  • Measure:
    Click to display connectors
    Positive Lead Measurement / Action Negative Lead
      C220-10   C220-1

Is the resistance less than 3 ohms?
Yes REMOVE the fused jumper wire. GO to E19
No REMOVE the fused jumper wire. REPAIR the circuits for high resistance.

E19 CHECK THE INTEGRATED FUEL LEVEL SENSOR SIGNAL AND RETURN CIRCUITS FOR HIGH RESISTANCE
  • Ignition OFF.
  • Disconnect IPC C220 .
  • Connect:
    Click to display connectors
    Positive Lead Measurement / Action Negative Lead
      C4141-3   C4141-2
  • Measure:
    Click to display connectors
    Positive Lead Measurement / Action Negative Lead
      C220-9   C220-1

Is the resistance less than 3 ohms?
Yes REMOVE the fused jumper wire. GO to E22
No REMOVE the fused jumper wire. REPAIR the circuits for high resistance.

E20 CHECK THE FUEL PUMP AND SENDER UNIT AND FUEL LEVEL SENDER FOR CORRECT OPERATION
  • Remove the fuel pump and sender unit. REFER to the appropriate 310-01 section.
  • Disconnect the fuel level sender (float and card) input wire from the fuel pump and sender unit.
  • NOTE: The fuel resistance measures between 10 ohms +/- 2 ohms at the upper stop position and 180 +/- ohms at the lower position. Measure the resistance between the fuel level sender (float and card) input wire and the fuel level sender (float and card) ground while slowly moving the float arm between the lower and upper stop position.
    Click to display connectors
    Positive Lead Measurement / Action Negative Lead
    Fuel Level Sensor (Component Side) - Pin 1 Fuel Level Sensor (Component Side) - Pin 2

Does the resistance slowly decrease from the approximately 180 ohms +/- 2 ohms at the lower stop to 10 ohms +/- 1 ohm at the upper stop??
Yes GO to E21
No INSTALL a new fuel level sender (float and card). REFER to the appropriate 310-01 section.

E21 CHECK THE INTEGRATED FUEL LEVEL SENSOR FOR CORRECT OPERATION
  • Disconnect the integrated fuel level sensor in-line connector (if not disconnected during removal of the fuel pump and sender unit).
  • NOTE: The fuel resistance measures between 10 ohms +/- 2 ohms at the upper stop position and 180 +/- ohms at the lower position. Measure the resistance at the fuel level sensor in-line connector.
    Positive Lead Measurement / Action Negative Lead
    Fuel Level Sensor (Fuel Tank Side) - Pin 1 Fuel Level Sensor (Fuel Tank Side) - Pin 2

Is the resistance between 10 ohms +/- 2 ohms at the upper stop position and 180 ohms +/- 2 ohms at the lower stop position?
Yes INSTALL a new fuel pump and sender unit. REFER to the appropriate 310-01 section.
No INSTALL a new fuel tank. REFER to the appropriate 310-01 section.

E22 CHECK FOR CORRECT IPC (INSTRUMENT PANEL CLUSTER) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the IPC connector.
  • Repair:
    • corrosion (install new connector or terminals – clean module pins)
    • damaged or bent pins – install new terminals/pins
    • pushed-out pins – install new pins as necessary
  • Reconnect the IPC connector. Make sure it seats and latches correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB , GSB , SSM or FSA . If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, INSTALL a new IPC
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

PINPOINT TEST F: THE SPEEDOMETER IS INOPERATIVE

Normal Operation and Fault Conditions

See Speedometer. REFER to: Instrument Panel Cluster (IPC) - System Operation and Component Description (413-01 Instrumentation, Message Center and Warning Chimes, Description and Operation).

If the vehicle speed message is missing or invalid for 5 seconds or longer, the IPC defaults the speedometer to 0 km/h (0 mph).

Possible Sources

  • Communication concern
  • GWM
  • PCM
  • IPC
F1 PERFORM THE IPC (INSTRUMENT PANEL CLUSTER) SELF-TEST
  • Ignition ON.
  • Using a diagnostic scan tool, perform the IPC self-test.
  • Check for recorded Diagnostic Trouble Codes (DTCs) from the IPC self-test.

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes REFER to the IPC DTC Chart.
No GO to F2

F2 CHECK THE GWM (GATEWAY MODULE A) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, check the GWM Continuous Memory Diagnostic Trouble Codes (DTCs).

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).
No GO to F3

F3 PERFORM THE SPEEDOMETER ACTIVE COMMAND USING A DIAGNOSTIC SCAN TOOL
  • Using a diagnostic scan tool, view the IPC Parameter Identifications (PIDs).
  • Access the  IPC  and control the  SPDOMETER (%)  PID

  • Command the speedometer on and off while monitoring the speedometer.

Does the speed begin at 0 km/h (0 mph) move to 257 km/h (160 mph) and return to 0 km/h (0 mph)?
Yes DIAGNOSE all PCM Diagnostic Trouble Codes (DTCs). REFER to the appropriate 303-14 section.
No GO to F4

F4 CHECK FOR CORRECT IPC (INSTRUMENT PANEL CLUSTER) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the IPC connector.
  • Repair:
    • corrosion (install new connector or terminals – clean module pins)
    • damaged or bent pins – install new terminals/pins
    • pushed-out pins – install new pins as necessary
  • Reconnect the IPC connector. Make sure it seats and latches correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB , GSB , SSM or FSA . If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, INSTALL a new IPC .
REFER to: Instrument Panel Cluster (IPC) (413-01 Instrumentation, Message Center and Warning Chimes, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

PINPOINT TEST G: INCORRECT SPEEDOMETER INDICATION

Normal Operation and Fault Conditions

See Speedometer. REFER to: Instrument Panel Cluster (IPC) - System Operation and Component Description (413-01 Instrumentation, Message Center and Warning Chimes, Description and Operation).

If the vehicle speed message is missing or invalid for less than 5 seconds, the IPC defaults the speedometer to the last indication state, based upon the last message received.

Possible Sources

  • Axle ratio configuration
  • Tire size configuration
  • ABS concern
  • GWM concern
  • IPC
G1 CHECK THE AXLE RATIO CONFIGURATION
  • NOTE: The vehicle build axle ratio can be found in PTS under OASIS Results, Vehicle Information. Locate and determine the vehicle build axle ratio.
  • Verify the axle type currently on the vehicle.

Does the vehicle build axle ratio listed under Vehicle Information match the vehicle's axle ratio?
Yes GO to G2
No CONFIGURE the correct axle ratio as required.

G2 CHECK THE TIRE SIZE CONFIGURATION
  • NOTE: The correct tire size can be found in PTS under OASIS Results, Vehicle Information. Verify the size of the tires installed on the vehicle matches the vehicle build data in PTS under Vehicle Information.

Is the tire size correct?
Yes GO to G3
No INSTALL the correct size tires or CONFIGURE the correct tire size as required.

G3 PERFORM THE IPC (INSTRUMENT PANEL CLUSTER) SELF-TEST
  • Using a diagnostic scan tool, perform the IPC self-test.
  • Check for recorded Diagnostic Trouble Codes (DTCs).

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes REFER to the IPC DTC Chart.
No GO to G4

G4 PERFORM THE ABS (ANTI-LOCK BRAKE SYSTEM) MODULE SELF-TEST
  • Using a diagnostic scan tool, perform the ABS module self-test.

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes
REFER to: Anti-Lock Brake System (ABS) and Stability Control (206-09 Anti-Lock Brake System (ABS) and Stability Control, Diagnosis and Testing).
No GO to G5

G5 PERFORM THE SPEEDOMETER ACTIVE COMMAND
  • Using a diagnostic scan tool, view the IPC Parameter Identifications (PIDs).
  • Access the  IPC  and control the  SPDOMETER (%)  PID

  • Command the speedometer in 10% increments while monitoring the speedometer. The speed indicated should increase in increments of approximately 26 km/h (16 mph) for each 10% change.
    Command Indication Range
    10% (20 km/h [12 mph]) 20-26 km/h (12-16 mph)
    20% (40 km/h [25 mph]) 40-48 km/h (25-30 mph)
    30% (60 km/h [37 mph]) 60-70 km/h (37-43 mph)
    40% (80 km/h [50 mph]) 80-92 km/h (50-57 mph)
    50% (100 km/h [62 mph]) 100-114 km/h (62-71 mph)
    60% (120 km/h [75 mph]) 120-136 km/h (75-85 mph)
    70% (140 km/h [87 mph]) 140-158 km/h (87-98 mph)
    80% (160 km/h [99 mph]) 160-180 km/h (99-112 mph)
    90% (180 km/h [112 mph]) 180-202 km/h (112-126 mph)
    100% (200 km/h [124 mph]) 200-224 km/h (124-139 mph)

Does the speedometer increase within the specified range?
Yes GO to G6
No GO to G8

G6 CHECK THE PCM (POWERTRAIN CONTROL MODULE) VEHICLE SPEED PID (PARAMETER IDENTIFICATION)
  • Using a diagnostic scan tool, view the PCM Parameter Identifications (PIDs).
  • Access the  PCM  and monitor the  VSS (Kph)  PID

  • NOTE: Always drive the vehicle in a safe manner according to driving conditions and obey all traffic laws. Monitor the PID while driving the vehicle at 32 km/h (20 mph), 64 km/h (40 mph) and 97 km/h (60 mph).

Does the speedometer indicate between 31-34 km/h (19-21 mph), 63-69 km/h (39-43 mph) and 93-103 km/h (58-64 mph) at the 3 PCM PID values?
Yes GO to G7
No GO to G8

G7 OBSERVE THE SPEEDOMETER OPERATION
  • Observe the speedometer while operating at various speeds and stopping frequently.

Does the speedometer begin at 0 km/h (0 mph) and fully return to the 0 km/h (0 mph) position when the vehicle is stopped?
Yes The speedometer is operating correctly at this time.
No GO to G8

G8 CHECK FOR CORRECT IPC (INSTRUMENT PANEL CLUSTER) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the IPC connector.
  • Repair:
    • corrosion (install new connector or terminals – clean module pins)
    • damaged or bent pins – install new terminals/pins
    • pushed-out pins – install new pins as necessary
  • Reconnect the IPC connector. Make sure it seats and latches correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB , GSB , SSM or FSA . If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, INSTALL a new IPC .
REFER to: Instrument Panel Cluster (IPC) (413-01 Instrumentation, Message Center and Warning Chimes, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

PINPOINT TEST H: THE ODOMETER IS INOPERATIVE

Normal Operation and Fault Conditions

See Odometer. REFER to: Instrument Panel Cluster (IPC) - System Operation and Component Description (413-01 Instrumentation, Message Center and Warning Chimes, Description and Operation).

If the odometer count message is missing from the PCM through the GWM for 5 seconds or longer, the IPC defaults the odometer display to all dashes (------).

If the odometer count message is deemed invalid by the IPC , the IPC defaults the odometer display to all dashes (------). If the NVM becomes corrupted or if any NVM failure occurs, odometer displays ERROR.

Possible Sources

  • Communication concern
  • GWM
  • PCM
  • IPC
H1 CHECK FOR CORRUPTED NON-VOLATILE MEMORY (NVM)
  • Ignition ON.
  • Observe the message center display area.

Does the odometer display ERROR?
Yes GO to H4
No GO to H2

H2 PERFORM THE IPC (INSTRUMENT PANEL CLUSTER) SELF-TEST
  • Using a diagnostic scan tool, perform the IPC self-test.

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes REFER to the IPC DTC Chart.
No GO to H3

H3 CHECK THE GWM (GATEWAY MODULE A) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, check the GWM Continuous Memory Diagnostic Trouble Codes (DTCs).

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).
No DIAGNOSE all PCM Diagnostic Trouble Codes (DTCs). REFER to the appropriate 303-14 section.

H4 CHECK FOR CORRECT IPC (INSTRUMENT PANEL CLUSTER) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the IPC connector.
  • Repair:
    • corrosion (install new connector or terminals – clean module pins)
    • damaged or bent pins – install new terminals/pins
    • pushed-out pins – install new pins as necessary
  • Reconnect the IPC connector. Make sure it seats and latches correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB , GSB , SSM or FSA . If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, INSTALL a new IPC .
REFER to: Instrument Panel Cluster (IPC) (413-01 Instrumentation, Message Center and Warning Chimes, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

PINPOINT TEST I: THE ANALOG TACHOMETER IS INOPERATIVE

Normal Operation and Fault Conditions

See Tachometer. REFER to: Instrument Panel Cluster (IPC) - System Operation and Component Description (413-01 Instrumentation, Message Center and Warning Chimes, Description and Operation).

If the IPC does not receive the engine rpm data from the PCM for more than 5 seconds, the IPC defaults the tachometer to 0 rpm.

Possible Sources

  • Communication concern
  • PCM
  • GWM
  • IPC
I1 PERFORM THE IPC (INSTRUMENT PANEL CLUSTER) SELF-TEST
  • Using a diagnostic scan tool, perform the IPC self-test.
  • Check for recorded Diagnostic Trouble Codes (DTCs).

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes REFER to the IPC DTC Chart.
No GO to I2

I2 CHECK THE GWM (GATEWAY MODULE A) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, check the GWM Continuous Memory Diagnostic Trouble Codes (DTCs).

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).
No GO to I3

I3 PERFORM THE TACHOMETER ACTIVE COMMAND
  • Using a diagnostic scan tool, view the IPC Parameter Identifications (PIDs).
  • Access the  IPC  and control the  TACH_IND (%)  PID

  • NOTE: Make sure to set the scan tool to 0 rpm before beginning this step. Command the tachometer in 10% increments while monitoring the tachometer.

Does the tachometer increase approximately 800 rpm with each 10% increment?
Yes DIAGNOSE all PCM Diagnostic Trouble Codes (DTCs). REFER to the appropriate 303-14 section.
No GO to I4

I4 CHECK FOR CORRECT IPC (INSTRUMENT PANEL CLUSTER) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the IPC connector.
  • Repair:
    • corrosion (install new connector or terminals – clean module pins)
    • damaged or bent pins – install new terminals/pins
    • pushed-out pins – install new pins as necessary
  • Reconnect the IPC connector. Make sure it seats and latches correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB , GSB , SSM or FSA . If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, INSTALL a new IPC .
REFER to: Instrument Panel Cluster (IPC) (413-01 Instrumentation, Message Center and Warning Chimes, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

PINPOINT TEST J: INCORRECT ANALOG TACHOMETER INDICATION

Normal Operation and Fault Conditions

See Tachometer. REFER to: Instrument Panel Cluster (IPC) - System Operation and Component Description (413-01 Instrumentation, Message Center and Warning Chimes, Description and Operation).

If the engine rpm data is missing for 5 seconds or less or if the IPC receives invalid engine rpm data for 5 seconds or less, the IPC defaults the tachometer to the last setting, based upon the last good message received. If the engine rpm message is missing or invalid for 5 seconds or less, the gauge can appear to momentarily freeze or become erratic.

Possible Sources

  • PCM
  • GWM concern
  • IPC
J1 RETRIEVE THE RECORDED DIAGNOSTIC TROUBLE CODES (DTCS) FROM THE PCM (POWERTRAIN CONTROL MODULE) SELF-TEST
  • Ignition ON.
  • Using a diagnostic scan tool, perform the PCM self-test.

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes DIAGNOSE all PCM Diagnostic Trouble Codes (DTCs). REFER to the appropriate 303-14 section.
No GO to J2

J2 CHECK THE GWM (GATEWAY MODULE A) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, check the GWM Continuous Memory Diagnostic Trouble Codes (DTCs).

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).
No GO to J3

J3 PERFORM THE IPC (INSTRUMENT PANEL CLUSTER) SELF-TEST
  • Using a diagnostic scan tool, perform the IPC self-test.
  • Check for recorded Diagnostic Trouble Codes (DTCs) from the IPC self-test.

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes REFER to the IPC DTC Chart.
No GO to J4

J4 PERFORM THE TACHOMETER ACTIVE COMMAND
  • Using a diagnostic scan tool, view the IPC Parameter Identifications (PIDs).
  • Access the  IPC  and control the  TACH_IND (%)  PID

  • NOTE: Make sure to set the scan tool to 0 rpm before beginning this step. Command the tachometer in 10% increments while monitoring the tachometer.

Does the tachometer increase approximately 800 rpm with each 10% increment?
Yes GO to J5
No GO to J6

J5 CHECK THE PCM (POWERTRAIN CONTROL MODULE) RPM PID (PARAMETER IDENTIFICATION)
  • Using a diagnostic scan tool, view the PCM Parameter Identifications (PIDs).
  • Access the  PCM  and control the  RPM_TACHONLY (Rpm)  PID

  • Set the PID to run the engine at 1,000, 1,500, 2,000 and 2,500 rpm.

Does the tachometer indication range between 944-1,056 at 1,000 rpm, 1,444-1,556 rpm at 1,500 rpm, 1,944-2,056 rpm at 2,000 rpm and 2,444-2,556 rpm at 2,500 rpm?
Yes The tachometer is operating correctly at this time.
No GO to J6

J6 CHECK FOR CORRECT IPC (INSTRUMENT PANEL CLUSTER) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the IPC connector.
  • Repair:
    • corrosion (install new connector or terminals – clean module pins)
    • damaged or bent pins – install new terminals/pins
    • pushed-out pins – install new pins as necessary
  • Reconnect the IPC connector. Make sure it seats and latches correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB , GSB , SSM or FSA . If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, INSTALL a new IPC .
REFER to: Instrument Panel Cluster (IPC) (413-01 Instrumentation, Message Center and Warning Chimes, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

PINPOINT TEST K: THE ANALOG TEMPERATURE GAUGE IS INOPERATIVE

Normal Operation and Fault Conditions

See Temperature Gauge. REFER to: Instrument Panel Cluster (IPC) - System Operation and Component Description (413-01 Instrumentation, Message Center and Warning Chimes, Description and Operation).

If the IPC does not receive the engine coolant temperature data message or if the engine coolant temperature data message is deemed invalid from the PCM for more than 5 seconds, the IPC defaults the temperature gauge to cold (C).

Possible Sources

  • Communication concern
  • PCM
  • GWM
  • IPC
K1 PERFORM THE IPC (INSTRUMENT PANEL CLUSTER) SELF-TEST
  • Using a diagnostic scan tool, perform the IPC self-test.
  • Check for recorded Diagnostic Trouble Codes (DTCs).

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes REFER to the IPC DTC Chart.
No GO to K2

K2 PERFORM THE TEMPERATURE GAUGE ACTIVE COMMAND
  • Using a diagnostic scan tool, view the IPC Parameter Identifications (PIDs).
  • Access the  IPC  and control the  ENGCOOLNT (%)  PID

  • NOTE: Make sure to set the scan tool to 0 or full cold before beginning this step. Command the temperature gauge on and off while monitoring the temperature gauge.

Does the temperature gauge start at cold (C), move to full hot (H) and return to cold (C)?
Yes GO to K3
No GO to K4

K3 CHECK THE GWM (GATEWAY MODULE A) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, check the GWM Continuous Memory Diagnostic Trouble Codes (DTCs).

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).
No DIAGNOSE all PCM Diagnostic Trouble Codes (DTCs). REFER to the appropriate 303-14 section.

K4 CHECK FOR CORRECT IPC (INSTRUMENT PANEL CLUSTER) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the IPC connector.
  • Repair:
    • corrosion (install new connector or terminals – clean module pins)
    • damaged or bent pins – install new terminals/pins
    • pushed-out pins – install new pins as necessary
  • Reconnect the IPC connector. Make sure it seats and latches correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB , GSB , SSM or FSA . If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, INSTALL a new IPC .
REFER to: Instrument Panel Cluster (IPC) (413-01 Instrumentation, Message Center and Warning Chimes, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

PINPOINT TEST L: INCORRECT ANALOG TEMPERATURE GAUGE INDICATION

Normal Operation and Fault Conditions

See Temperature Gauge. REFER to: Instrument Panel Cluster (IPC) - System Operation and Component Description (413-01 Instrumentation, Message Center and Warning Chimes, Description and Operation).

If the engine coolant temperature data message is missing for 5 seconds or less or if the IPC receives invalid engine coolant temperature data for 5 seconds or less, the IPC defaults the temperature gauge to the last setting, based upon the last known good temperature status message.

Possible Sources

  • Engine cooling system concern
  • PCM
  • GWM concern
  • IPC
L1 CHECK FOR CORRECT OPERATION OF THE COOLING SYSTEM
  • Ignition ON.
  • Verify the engine cooling system and thermostat are functioning correctly.

Does the engine cooling system and thermostat operate correctly?
Yes GO to L2
No REFER to the appropriate 303-03 section.

L2 RETRIEVE THE RECORDED DIAGNOSTIC TROUBLE CODES (DTCS) FROM THE PCM (POWERTRAIN CONTROL MODULE) SELF-TEST
  • Ignition ON.
  • Using a diagnostic scan tool, perform the PCM self-test.

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes DIAGNOSE all PCM Diagnostic Trouble Codes (DTCs). REFER to the appropriate 303-14 section.
No GO to L3

L3 CHECK THE GWM (GATEWAY MODULE A) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, check the GWM Continuous Memory Diagnostic Trouble Codes (DTCs).

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).
No GO to L4

L4 PERFORM THE IPC (INSTRUMENT PANEL CLUSTER) SELF-TEST
  • Using a diagnostic scan tool, perform the IPC self-test.
  • Check for recorded Diagnostic Trouble Codes (DTCs).

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes REFER to the IPC DTC Chart.
No GO to L5

L5 CARRY OUT THE TEMPERATURE GAUGE ACTIVE COMMAND
  • Using a diagnostic scan tool, view the IPC Parameter Identifications (PIDs).
  • Access the  IPC  and control the  ENGCOOLNT (%)  PID

  • NOTE: Make sure to set the scan tool to 0 or full cold before beginning this step. Command the temperature gauge as follows:
    Command Indication Range
    0% (under 38° C [100° F]) Full cold (C)
    15% (60° C [140° F]) Beginning of the normal range
    45% (823° C [180° F]-110° C [230° F]) Center of the gauge
    85% (120° C [248° F]) End of the normal range
    95% (123° C [255° F]) Hot (H) (red line)

Does the temperature gauge operate according to the above specifications?
Yes GO to L6
No GO to L7

L6 CHECK THE PCM (POWERTRAIN CONTROL MODULE) TEMPERATURE PID (PARAMETER IDENTIFICATION)
  • Using a diagnostic scan tool, view the PCM Parameter Identifications (PIDs).
  • Start the engine.
  • Access the  PCM  and monitor the  CHT2 (Deg C)  PID

  • With the engine running and temperature increasing, monitor the PCM temperature PID .

Does the PCM PID agree with the temperature gauge indication?
Yes The temperature gauge is operating correctly at this time.
No GO to L7

L7 CHECK FOR CORRECT IPC (INSTRUMENT PANEL CLUSTER) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the IPC connector.
  • Repair:
    • corrosion (install new connector or terminals – clean module pins)
    • damaged or bent pins – install new terminals/pins
    • pushed-out pins – install new pins as necessary
  • Reconnect the IPC connector. Make sure it seats and latches correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB , GSB , SSM or FSA . If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, INSTALL a new IPC .
REFER to: Instrument Panel Cluster (IPC) (413-01 Instrumentation, Message Center and Warning Chimes, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

PINPOINT TEST M: THE ANALOG HYBRID POWER GAUGE IS INOPERATIVE

Normal Operation and Fault Conditions

See Power Gauge. REFER to: Instrument Panel Cluster (IPC) - System Operation and Component Description (413-01 Instrumentation, Message Center and Warning Chimes, Description and Operation).

For the HEV , the power gauge replaces the analog tachometer in the IPC .

If the IPC does not receive the power regeneration average display message from the SOBDMC for more than 5 seconds, the IPC defaults the power gauge to 0.

Possible Sources

  • Communication concern
  • SOBDMC
  • GWM
  • IPC
M1 PERFORM THE IPC (INSTRUMENT PANEL CLUSTER) SELF-TEST
  • Using a diagnostic scan tool, perform the IPC self-test.
  • Check for recorded Diagnostic Trouble Codes (DTCs) from the IPC self-test.

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes REFER to the IPC DTC Chart.
No GO to M2

M2 CHECK THE GWM (GATEWAY MODULE A) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, check the GWM Continuous Memory Diagnostic Trouble Codes (DTCs).

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).
No DIAGNOSE all SOBDMC Diagnostic Trouble Codes (DTCs).
REFER to: Electric Powertrain Control (303-14D Electric Powertrain Control, Diagnosis and Testing).

PINPOINT TEST N: THE ABS (ANTI-LOCK BRAKE SYSTEM) WARNING INDICATOR OR RTT (RECONFIGURABLE TELLTALE) WARNING INDICATOR IS NEVER OR ALWAYS ON

Normal Operation and Fault Conditions

See ABS Warning and ABS/Brake/Stability-Traction Control System Indication. REFER to: Instrument Panel Cluster (IPC) - System Operation and Component Description (413-01 Instrumentation, Message Center and Warning Chimes, Description and Operation).

If the ABS warning indicator request message is missing for less than 5 seconds, the IPC defaults the ABS warning indicator or RTT warning indicator to its last indication state (on or off), based upon the last message received.

If the ABS warning indicator request message is missing for 5 seconds or longer, the IPC defaults the ABS warning indicator or RTT warning indicator on.

Possible Sources

  • Communication concern
  • ABS
  • GWM
  • IPC
N1 IDENTIFY THE IPC (INSTRUMENT PANEL CLUSTER) LEVEL
  • Determine if the vehicle is equipped with a base or mid-level IPC .
    REFER to: Instrument Panel Cluster (IPC) - Overview (413-01 Instrumentation, Message Center and Warning Chimes, Description and Operation).

Is the vehicle equipped with a base or mid-level IPC ?
Yes GO to N3
No GO to N2

N2 CHECK THE MESSAGE CENTER OPERATION
  • Ignition ON.
  • Close all doors, liftgate and the hood.
  • Clear all message center warnings by pressing the OK button for each warning present.
  • Monitor the door ajar RTT warning indicator.
  • Open the driver door.
  • Clear the message center popup warning.
  • Monitor the door ajar RTT warning indicator.

Is the door ajar RTT warning indicator off with the door closed, and on with the door open?
Yes GO to N4
No GO to Pinpoint Test A

N3 PERFORM THE IPC (INSTRUMENT PANEL CLUSTER) INDICATOR LAMP CONTROL ACTIVE COMMAND
  • Using a diagnostic scan tool, view the IPC Parameter Identifications (PIDs).
  • Access the  IPC  and control the  ABS_LAMP  PID

  • Command the ABS warning indicator on then off.

Does the ABS warning indicator turn on when commanded on and turn off when commanded off?
Yes GO to N4
No GO to N6

N4 PERFORM THE IPC (INSTRUMENT PANEL CLUSTER) SELF-TEST
  • Ignition ON.
  • Using a diagnostic scan tool, perform the IPC self-test.

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes REFER to the IPC DTC Chart.
No GO to N5

N5 CHECK THE GWM (GATEWAY MODULE A) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, check the GWM Continuous Memory Diagnostic Trouble Codes (DTCs).

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).
No If the ABS warning indicator is never on, the system is operating correctly.
If the ABS warning indicator is always on, DIAGNOSE the ABS module Diagnostic Trouble Codes (DTCs).
REFER to: Anti-Lock Brake System (ABS) and Stability Control (206-09 Anti-Lock Brake System (ABS) and Stability Control, Diagnosis and Testing).

N6 CHECK FOR CORRECT IPC (INSTRUMENT PANEL CLUSTER) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the IPC connector.
  • Repair:
    • corrosion (install new connector or terminals – clean module pins)
    • damaged or bent pins – install new terminals/pins
    • pushed-out pins – install new pins as necessary
  • Reconnect the IPC connector. Make sure it seats and latches correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB , GSB , SSM or FSA . If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, INSTALL a new IPC .
REFER to: Instrument Panel Cluster (IPC) (413-01 Instrumentation, Message Center and Warning Chimes, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

PINPOINT TEST O: THE AIRBAG WARNING INDICATOR OR RTT (RECONFIGURABLE TELLTALE) WARNING INDICATOR IS NEVER OR ALWAYS ON

Normal Operation and Fault Conditions

See Airbag Warning. REFER to: Instrument Panel Cluster (IPC) - System Operation and Component Description (413-01 Instrumentation, Message Center and Warning Chimes, Description and Operation).

If the airbag warning indicator request message is missing for less than 5 seconds, the IPC defaults the airbag warning indicator or RTT warning indicator to its last indication state (on or off), based upon the last message received.

If the airbag warning indicator request message is missing for 5 seconds or longer, the IPC defaults the airbag warning indicator or RTT warning indicator on.

Possible Sources

  • Communication concern
  • SRS
  • GWM
  • IPC
O1 IDENTIFY THE IPC (INSTRUMENT PANEL CLUSTER) LEVEL
  • Determine if the vehicle is equipped with a base or mid-level IPC .
    REFER to: Instrument Panel Cluster (IPC) - Overview (413-01 Instrumentation, Message Center and Warning Chimes, Description and Operation).

Is the vehicle is equipped with a base or mid-level IPC ?
Yes GO to O3
No GO to O2

O2 CHECK THE MESSAGE CENTER OPERATION
  • Ignition ON.
  • Close all doors, liftgate and the hood.
  • Clear all message center warnings by pressing the OK button for each warning present.
  • Monitor the door ajar RTT warning indicator.
  • Open the driver door.
  • Clear the message center popup warning.
  • Monitor the door ajar RTT warning indicator.

Is the door ajar RTT warning indicator off with the door closed, and on with the door open?
Yes GO to O4
No GO to Pinpoint Test A

O3 PERFORM THE IPC (INSTRUMENT PANEL CLUSTER) INDICATOR LAMP CONTROL ACTIVE COMMAND
  • Using a diagnostic scan tool, view the IPC Parameter Identifications (PIDs).
  • Access the  IPC  and control the  AIRBAG_LMP  PID

  • Command the airbag warning indicator on then off.

Does the airbag warning indicator turn on when commanded on and turn off when commanded off?
Yes GO to O4
No GO to O6

O4 PERFORM THE IPC (INSTRUMENT PANEL CLUSTER) SELF-TEST
  • Ignition ON.
  • Using a diagnostic scan tool, perform the IPC self-test.

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes REFER to the IPC DTC Chart.
No GO to O5

O5 CHECK THE GWM (GATEWAY MODULE A) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, check the GWM Continuous Memory Diagnostic Trouble Codes (DTCs).

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).
No If the airbag warning indicator is never on, the system is operating correctly.
If the airbag warning indicator is always on, DIAGNOSE the SRS .
REFER to: Airbag Supplemental Restraint System (SRS) (501-20B Supplemental Restraint System, Diagnosis and Testing).

O6 CHECK FOR CORRECT IPC (INSTRUMENT PANEL CLUSTER) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the IPC connector.
  • Repair:
    • corrosion (install new connector or terminals – clean module pins)
    • damaged or bent pins – install new terminals/pins
    • pushed-out pins – install new pins as necessary
  • Reconnect the IPC connector. Make sure it seats and latches correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB , GSB , SSM or FSA . If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, INSTALL a new IPC .
REFER to: Instrument Panel Cluster (IPC) (413-01 Instrumentation, Message Center and Warning Chimes, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

PINPOINT TEST P: THE AUTO STOP-START INDICATOR OR RTT (RECONFIGURABLE TELLTALE) INDICATOR IS NEVER OR ALWAYS ON

Normal Operation and Fault Conditions

See Auto Stop-Start. REFER to: Instrument Panel Cluster (IPC) - System Operation and Component Description (413-01 Instrumentation, Message Center and Warning Chimes, Description and Operation).

If the stop-start standby indicator message is missing for less than 5 seconds, the IPC defaults the auto stop-start warning indicator or auto stop-start RTT indicator to its last indication state (on or off), based upon the last message received.

If the stop-start standby indicator message is missing for 5 seconds or longer, the IPC defaults the auto stop-start warning indicator or auto stop-start RTT warning indicator off.

Possible Sources

  • Communication concern
  • Message center concern
  • PCM concern
  • GWM concern
  • IPC
P1 VERIFY THE AUTO STOP-START FEATURE IS ENABLED
  • Ignition ON.
  • NOTE: Refer to the Owner's Literature for message center menu navigation. Using the message center controls, verify the auto stop-start feature is enabled.

Is the auto stop-start system enabled?
Yes GO to P2
No ENABLE the auto stop-start feature and INFORM the customer how to enable the feature.

P2 IDENTIFY THE IPC (INSTRUMENT PANEL CLUSTER) LEVEL
  • Determine if the vehicle is equipped with a base IPC .
    REFER to: Instrument Panel Cluster (IPC) - Overview (413-01 Instrumentation, Message Center and Warning Chimes, Description and Operation).

Is the vehicle is equipped with a base IPC ?
Yes GO to P4
No GO to P3

P3 CHECK THE MESSAGE CENTER OPERATION
  • Ignition ON.
  • Close all doors, liftgate and the hood.
  • Clear all message center warnings by pressing the OK button for each warning present.
  • Monitor the door ajar RTT warning indicator.
  • Open the driver door.
  • Clear the message center popup warning.
  • Monitor the door ajar RTT warning indicator.

Is the door ajar RTT warning indicator off with the door closed, and on with the door open?
Yes GO to P5
No GO to Pinpoint Test A

P4 PERFORM THE IPC (INSTRUMENT PANEL CLUSTER) INDICATOR LAMP CONTROL ACTIVE COMMAND USING A DIAGNOSTIC SCAN TOOL
  • Using a diagnostic scan tool, view the IPC Parameter Identifications (PIDs).
  • Access the  IPC  and control the  W_STRTSTP_ENG  PID

  • Command the auto stop-start indicator on then off.

Does the auto stop-start indicator turn on when commanded on and off when commanded off?
Yes GO to P5
No GO to P8

P5 PERFORM THE IPC (INSTRUMENT PANEL CLUSTER) SELF-TEST
  • Ignition ON.
  • Using a diagnostic scan tool, perform the IPC self-test.

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes REFER to DTC Chart: IPC .
No GO to P6

P6 PERFORM THE PCM (POWERTRAIN CONTROL MODULE) SELF-TEST
  • Using a diagnostic scan tool, perform the PCM self-test.

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes REFER to the appropriate 303-14 section.
No GO to P7

P7 CHECK THE GWM (GATEWAY MODULE A) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, check the GWM Continuous Memory Diagnostic Trouble Codes (CMDTCs).

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).
No DIAGNOSE the auto stop-start feature. Refer to the appropriate section in Group 303 for the procedure.

P8 CHECK FOR CORRECT IPC (INSTRUMENT PANEL CLUSTER) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the IPC connector.
  • Repair:
    • corrosion (install new connector or terminals – clean module pins)
    • damaged or bent pins – install new terminals/pins
    • pushed-out pins – install new pins as necessary
  • Reconnect the IPC connector. Make sure it seats and latches correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB , GSB , SSM or FSA . If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, INSTALL a new IPC .
REFER to: Instrument Panel Cluster (IPC) (413-01 Instrumentation, Message Center and Warning Chimes, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

PINPOINT TEST Q: THE BRAKE WARNING INDICATOR OR RTT (RECONFIGURABLE TELLTALE) INDICATOR IS NEVER ON

Refer to Wiring Diagrams Cell 60 for schematic and connector information.

Normal Operation and Fault Conditions

See Brake Warning. REFER to: Instrument Panel Cluster (IPC) - System Operation and Component Description (413-01 Instrumentation, Message Center and Warning Chimes, Description and Operation).

If the parking brake (red) warning indicator request or brake lamp request messages are missing or invalid for less than 5 seconds, the IPC defaults the brake warning indicator to the last indication state (on or off), based upon the last message received.

Possible Sources

  • Brake fluid level switch
  • Parking brake system concern
  • ABS concern
  • GWM concern
  • IPC

Visual Inspection and Pre-checks

  • Inspect the brake fluid level switch for signs of any external damage.
  • Inspect the wiring harness for signs of a pinched harness causing a shorted circuit.
Q1 IDENTIFY THE IPC (INSTRUMENT PANEL CLUSTER) LEVEL
  • Determine if the vehicle is equipped with a base or mid-level IPC .
    REFER to: Instrument Panel Cluster (IPC) - Overview (413-01 Instrumentation, Message Center and Warning Chimes, Description and Operation).

Is the vehicle is equipped with a base or mid-level IPC ?
Yes GO to Q3
No GO to Q2

Q2 CHECK THE MESSAGE CENTER OPERATION
  • Ignition ON.
  • Close all doors, liftgate and the hood.
  • Clear all message center warnings by pressing the OK button for each warning present.
  • Monitor the door ajar RTT warning indicator.
  • Open the driver door.
  • Clear the message center popup warning.
  • Monitor the door ajar RTT warning indicator.

Is the door ajar RTT warning indicator off with the door closed, and on with the door open?
Yes GO to Q4
No GO to Pinpoint Test A

Q3 PERFORM THE IPC (INSTRUMENT PANEL CLUSTER) INDICATOR LAMP CONTROL ACTIVE COMMAND
  • Ignition ON.
  • Using a diagnostic scan tool, view the IPC Parameter Identifications (PIDs).
  • Access the  IPC  and control the  W_BRAKE  PID

  • Command the brake warning indicator on then off. Observe the brake warning indicator.

Does the brake warning indicator turn on when commanded on and turn off when commanded off?
Yes GO to Q4
No GO to Q9

Q4 CHECK THE BRAKE WARNING INDICATOR OPERATES WITH THE PARKING BRAKE APPLIED
  • Apply the parking brake while monitoring the brake warning indicator.

Does the brake warning indicator illuminate?
Yes GO to Q7
No GO to Q5

Q5 CHECK THE PARKING BRAKE SYSTEM OPERATION
  • Apply the parking brake.

Does the parking brake system apply the rear parking brakes?
Yes GO to Q6
No
REFER to: Parking Brake (206-05 Parking Brake and Actuation, Diagnosis and Testing).
or REFER to: Parking Brake - Vehicles With: Electric Brake Booster (206-05 Parking Brake and Actuation, Diagnosis and Testing).

Q6 CHECK THE GWM (GATEWAY MODULE A) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, check the GWM Continuous Memory Diagnostic Trouble Codes (CMDTCs).

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).
No DIAGNOSE the ABS .
   VIN required to access Guided Routine (ABS)

Q7 CHECK THE BRAKE FLUID LEVEL SWITCH OPERATION
  • Ignition OFF.
  • Disconnect Brake Fluid Level Switch C124 .
  • Ignition ON.
  • Wait one minute.

Does the brake warning indicator illuminate?
Yes VERIFY the brake fluid level is low enough to turn on the brake warning indicator or has been reported low enough to turn on the brake warning indicator. If the brake fluid level is currently low or has been reported low, INSTALL a new brake fluid level switch.
If the brake fluid level is not currently low or has not been reported low, the system is operating correctly at this time.
No GO to Q8

Q8 CHECK FOR CORRECT ABS (ANTI-LOCK BRAKE SYSTEM) MODULE OPERATION
  • Ignition OFF.
  • Disconnect and inspect the ABS module connectors.
  • Repair:
    • corrosion (install new connector or terminals – clean module pins)
    • damaged or bent pins – install new terminals/pins
    • pushed-out pins – install new pins as necessary
  • Reconnect the ABS module connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB , GSB , SSM , or FSA . If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern,
   VIN required to access Guided Routine (ABS)
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

Q9 CHECK FOR CORRECT IPC (INSTRUMENT PANEL CLUSTER) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the IPC connector.
  • Repair:
    • corrosion (install new connector or terminals – clean module pins)
    • damaged or bent pins – install new terminals/pins
    • pushed-out pins – install new pins as necessary
  • Reconnect the IPC connector. Make sure it seats and latches correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB , GSB , SSM or FSA . If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, INSTALL a new IPC .
REFER to: Instrument Panel Cluster (IPC) (413-01 Instrumentation, Message Center and Warning Chimes, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

PINPOINT TEST R: THE BRAKE WARNING INDICATOR OR RTT (RECONFIGURABLE TELLTALE) INDICATOR IS ALWAYS ON

Refer to Wiring Diagrams Cell 60 for schematic and connector information.

Normal Operation and Fault Conditions

See Brake Warning. REFER to: Instrument Panel Cluster (IPC) - System Operation and Component Description (413-01 Instrumentation, Message Center and Warning Chimes, Description and Operation).

If the brake (red) warning indicator request, brake warning indicator request or brake lamp request messages are missing for 5 seconds longer, the IPC defaults the brake warning indicator on.

DTC Fault Trigger Conditions

DTC Description Fault Trigger Condition
ABS C0049:01 Brake Fluid Level: General Electrical Failure A continuous and on-demand DTC that sets in the ABS module when the ABS module detects and open on the brake fluid level switch input.
ABS C0049:7B Brake Fluid Level: Low Fluid Level A continuous and on-demand DTC that sets in the ABS module when the ABS module detects a low brake fluid level input from the brake fluid level switch.

Possible Sources

  • Wiring, terminals or connectors
  • Brake fluid level switch
  • Parking brake position switch
  • Communication concern
  • ABS
  • GWM
  • BCM
  • IPC

Visual Inspection and Pre-checks

  • Inspect the base brake system and the parking brake system for correct operation.
  • Inspect the brake fluid level switch connection and check for signs of connector terminal damage, corrosion or pushed-out pins.
  • Inspect the brake fluid level switch wiring for signs of a cut or opened circuit.
  • Inspect the brake fluid level switch for signs of any external damage.
R1 RETRIEVE THE RECORDED DIAGNOSTIC TROUBLE CODES (DTCS) FROM THE IPC (INSTRUMENT PANEL CLUSTER) SELF-TEST
  • Ignition ON.
  • Using a diagnostic scan tool, perform the IPC self-test.

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes REFER to the IPC DTC Chart in this section.
No GO to R2

R2 RETRIEVE THE RECORDED DIAGNOSTIC TROUBLE CODES (DTCS) FROM THE ABS (ANTI-LOCK BRAKE SYSTEM) MODULE SELF-TEST
  • Using a diagnostic scan tool, perform the ABS module self-test.

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes For DTC C0049:01, GO to R6
For DTC C0049:7B, VERIFY the brake fluid level is low. If the brake fluid level is low, CORRECT the low brake fluid condition. If the brake fluid level is not low, GO to R5
For all other Diagnostic Trouble Codes (DTCs),
REFER to: Anti-Lock Brake System (ABS) and Stability Control (206-09 Anti-Lock Brake System (ABS) and Stability Control, Diagnosis and Testing).
No GO to R3

R3 CHECK THE GWM (GATEWAY MODULE A) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, check the GWM Continuous Memory Diagnostic Trouble Codes (DTCs).

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).
No GO to R4

R4 CHECK THE PARKING BRAKE OPERATION
  • Check the parking brake operation while applying and releasing the parking brakes using the switch.

Do the parking brakes apply when switched on and release when switched off?
Yes GO to R14
No
REFER to: Parking Brake (206-05 Parking Brake and Actuation, Diagnosis and Testing).
or REFER to: Parking Brake - Vehicles With: Electric Brake Booster (206-05 Parking Brake and Actuation, Diagnosis and Testing).

R5 CHECK THE BRAKE FLUID LEVEL SWITCH CIRCUITS FOR A SHORT TOGETHER AT THE ABS (ANTI-LOCK BRAKE SYSTEM) MODULE
  • Disconnect ABS module C135A (2.0L, 2.5L HEV ) or C155 (1.5L) .
  • Disconnect Brake Fluid Level Switch C124 .
  • Measure:

      2.0L, 2.5L HEV


    Positive Lead Measurement / Action Negative Lead
      C135A-17   C135A-19

      1.5L


    Positive Lead Measurement / Action Negative Lead
      C155-39   C155-44

Is the resistance greater than 10,000 ohms?
Yes GO to R13
No REPAIR the circuits.

R6 CHECK THE BRAKE FLUID LEVEL SWITCH INPUT CIRCUIT FOR A SHORT TO VOLTAGE
  • Ignition OFF.
  • Disconnect ABS module C135A (2.0L, 2.5L HEV ) or C155 (1.5L) .
  • Ignition ON.
  • Measure:

      2.0L, 2.5L HEV


    Positive Lead Measurement / Action Negative Lead
      C135A-19   Ground

      1.5L


    Positive Lead Measurement / Action Negative Lead
      C155-39   Ground

Is any voltage present?
Yes REPAIR the circuit.
No GO to R7

R7 CHECK THE BRAKE FLUID LEVEL SWITCH INPUT CIRCUIT FOR A SHORT TO GROUND
  • Ignition OFF.
  • Measure:

      2.0L, 2.5L HEV


    Positive Lead Measurement / Action Negative Lead
      C135A-19   Ground

      1.5L


    Positive Lead Measurement / Action Negative Lead
      C155-39   Ground

Is the resistance less than 3 ohms?
Yes GO to R8
No GO to R13

R8 CHECK THE BRAKE FLUID LEVEL SWITCH INPUT CIRCUIT FOR AN OPEN
  • Ignition OFF.
  • Disconnect Brake Fluid Level Switch C124 .
  • Measure:

      2.0L, 2.5L HEV


    Positive Lead Measurement / Action Negative Lead
      C135A-19   C124-2

      1.5L


    Positive Lead Measurement / Action Negative Lead
      C155-39   C124-2

Is the resistance less than 3 ohms?
Yes GO to R9
No REPAIR the circuit.

R9 CHECK THE LOW BRAKE FLUID LEVEL SWITCH GROUND CIRCUIT FOR A SHORT TO VOLTAGE
  • Ignition ON.
  • Measure:
    Click to display connectors
    Positive Lead Measurement / Action Negative Lead
      C124-1   Ground

Is any voltage present?
Yes GO to R10
No REPAIR the circuit.

R10 CHECK THE LOW BRAKE FLUID LEVEL SWITCH GROUND CIRCUIT FOR AN OPEN
  • Measure:

      2.0L, 2.5L HEV


    Positive Lead Measurement / Action Negative Lead
      C124-1   C135A-17

      1.5L


    Positive Lead Measurement / Action Negative Lead
      C124-1   C155-44

Is the resistance less than 3 ohms?
Yes GO to R11
No REPAIR the circuit.

R11 CHECK THE LOW BRAKE FLUID LEVEL SWITCH GROUND CIRCUIT FOR A SHORT TO GROUND
  • Measure:
    Positive Lead Measurement / Action Negative Lead
      C124-1   Ground

Is the resistance greater than 10,000 ohms?
Yes GO to R12
No REPAIR the circuit.

R12 CHECK THE LOW BRAKE FLUID LEVEL SWITCH INPUT CIRCUIT FOR A SHORT TO GROUND WITH THE BRAKE FLUID LEVEL SWITCH DISCONNECTED
  • Measure:

      2.0L, 2.5L HEV


    Positive Lead Measurement / Action Negative Lead
      C135A-19   Ground

      1.5L


    Positive Lead Measurement / Action Negative Lead
      C155-39   Ground

Is the resistance greater than 10,000 ohms?
Yes INSTALL a new brake fluid level switch.
REFER to: Brake Fluid Reservoir - Vehicles With: Vacuum Brake Booster (206-06 Hydraulic Brake Actuation, Removal and Installation).
or REFER to: Brake Fluid Reservoir - Vehicles With: Vacuum Brake Booster (206-06 Hydraulic Brake Actuation, Removal and Installation).
No REPAIR the circuit.

R13 CHECK FOR CORRECT ABS (ANTI-LOCK BRAKE SYSTEM) MODULE OPERATION
  • Ignition OFF.
  • Disconnect and inspect the ABS module connectors.
  • Repair:
    • corrosion (install new connector or terminals – clean module pins)
    • damaged or bent pins – install new terminals/pins
    • pushed-out pins – install new pins as necessary
  • Reconnect the ABS module connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB , GSB , SSM , or FSA . If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern,
   VIN required to access Guided Routine (ABS)
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

R14 CHECK FOR CORRECT IPC (INSTRUMENT PANEL CLUSTER) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the IPC connector.
  • Repair:
    • corrosion (install new connector or terminals – clean module pins)
    • damaged or bent pins – install new terminals/pins
    • pushed-out pins – install new pins as necessary
  • Reconnect the IPC connector. Make sure it seats and latches correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB , GSB , SSM or FSA . If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, INSTALL a new IPC .
REFER to: Instrument Panel Cluster (IPC) (413-01 Instrumentation, Message Center and Warning Chimes, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

PINPOINT TEST S: THE CHARGING SYSTEM WARNING INDICATOR OR RTT (RECONFIGURABLE TELLTALE) INDICATOR IS NEVER OR ALWAYS ON

Normal Operation and Fault Conditions

See Charging System Warning (12-Volt). REFER to: Instrument Panel Cluster (IPC) - System Operation and Component Description (413-01 Instrumentation, Message Center and Warning Chimes, Description and Operation).

If the battery low state of charge message is missing for less than 5 seconds, the IPC defaults the charging system warning indicator or RTT warning indicator to the last indication state (on or off), based upon on the last message received.

If the battery low state of charge message is missing for 5 seconds or longer, the IPC defaults the charging system warning indicator or RTT warning indicator on.

Possible Sources

  • Charging system concern
  • Communication concern
  • BCM
  • GWM
  • IPC
S1 IDENTIFY THE IPC (INSTRUMENT PANEL CLUSTER) LEVEL
  • Determine if the vehicle is equipped with a base IPC .
    REFER to: Instrument Panel Cluster (IPC) - Overview (413-01 Instrumentation, Message Center and Warning Chimes, Description and Operation).

Is the vehicle equipped with a base IPC ?
Yes GO to S3
No GO to S2

S2 CHECK THE MESSAGE CENTER OPERATION
  • Ignition ON.
  • Close all doors, liftgate and hood.
  • Clear all message center warnings by pressing the OK button for each warning present.
  • Monitor the door ajar RTT warning indicator.
  • Open the driver door.
  • Clear the message center popup warning.
  • Monitor the door ajar RTT warning indicator.

Is the door ajar RTT warning indicator off with the door closed, and on with the door open?
Yes GO to S4
No GO to Pinpoint Test A

S3 PERFORM THE IPC (INSTRUMENT PANEL CLUSTER) INDICATOR LAMP CONTROL ACTIVE COMMAND USING A DIAGNOSTIC SCAN TOOL
  • Ignition ON.
  • Using a diagnostic scan tool, view the IPC Parameter Identfications (PIDs).
  • Access the  IPC  and control the  W_CHRG  PID

  • Command the charging system warning indicator on then off while observing the charging system warning indicator.

Does the charging system warning indicator turn on when commanded on and turn off when commanded off?
Yes GO to S4
No GO to S7

S4 PERFORM THE IPC (INSTRUMENT PANEL CLUSTER) SELF-TEST
  • Using a diagnostic scan tool, perform the IPC self-test.

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes REFER to the IPC DTC Chart.
No GO to S5

S5 CHECK THE GWM (GATEWAY MODULE A) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, check the GWM Continuous Memory Diagnostic Trouble Codes (DTCs).

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).
No GO to S6

S6 CHECK THE CHARGING SYSTEM OPERATION
  • Check the charging system operation.

Does the charging system operate correctly?
Yes If the charging system warning indicator is never on, the system is operating correctly at this time.
If the charging system warning indicator is always on, DIAGNOSE all BCM Diagnostic Trouble Codes (DTCs).
REFER to: Body Control Module (BCM) (419-10 Multifunction Electronic Modules, Diagnosis and Testing).
No DIAGNOSE the charging system. REFER to Section 414-00.

S7 CHECK FOR CORRECT IPC (INSTRUMENT PANEL CLUSTER) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the IPC connector.
  • Repair:
    • corrosion (install new connector or terminals – clean module pins)
    • damaged or bent pins – install new terminals/pins
    • pushed-out pins – install new pins as necessary
  • Reconnect the IPC connector. Make sure it seats and latches correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB , GSB , SSM or FSA . If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, INSTALL a new IPC .
REFER to: Instrument Panel Cluster (IPC) (413-01 Instrumentation, Message Center and Warning Chimes, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

PINPOINT TEST T: THE DOOR AJAR INDICATOR OR RTT (RECONFIGURABLE TELLTALE) INDICATOR IS NEVER OR ALWAYS ON

Normal Operation and Fault Conditions

See Door, Liftgate, Hood Ajar. REFER to: Instrument Panel Cluster (IPC) - System Operation and Component Description (413-01 Instrumentation, Message Center and Warning Chimes, Description and Operation).

If a door ajar (driver door, passenger door, left rear door, right rear door, liftgate or hood) status message is missing for less than 5 seconds, the IPC defaults the door, liftgate or hood ajar indicator or RTT indicator to the last indication state (on or off), based upon the last message received.

If a door ajar (driver door, passenger door, left rear door, right rear door, liftgate or hood) status message is missing for 5 seconds or longer, the IPC defaults the door, liftgate or hood ajar indicator or RTT indicator off.

Possible Sources

  • Interior lighting concern
  • Communication concern
  • GWM
  • BCM
  • IPC
T1 IDENTIFY THE IPC (INSTRUMENT PANEL CLUSTER) LEVEL
  • Determine if the vehicle is equipped with a base IPC .
    REFER to: Instrument Panel Cluster (IPC) - Overview (413-01 Instrumentation, Message Center and Warning Chimes, Description and Operation).

Is the vehicle equipped with a base IPC ?
Yes GO to T3
No GO to T2

T2 CHECK THE MESSAGE CENTER OPERATION
  • Ignition ON.
  • Close all doors, liftgate and hood.
  • Clear all message center warnings by pressing the OK button for each warning present.
  • Monitor the charging system RTT warning indicator.
  • Start the engine.
  • Monitor the charging system RTT warning indicator.

Does the charging system RTT warning indicator turn on with the KOEO and turn off with the KOER ?
Yes GO to T4
No GO to Pinpoint Test A

T3 PERFORM THE IPC (INSTRUMENT PANEL CLUSTER) INDICATOR LAMP CONTROL ACTIVE COMMAND USING A DIAGNOSTIC SCAN TOOL
  • Ignition ON.
  • Using a diagnostic scan tool, view the IPC Parameter Identfications (PIDs).
  • Access the  IPC  and control the  ALL_LAMPS  PID

  • Command all warning lamps on then off while observing the door ajar warning indicator.

Does the door ajar warning indicator turn on when commanded on and turn off when commanded off?
Yes GO to T4
No GO to T8

T4 CHECK THE INTERIOR LIGHTING OPERATION
  • Open and close each door while monitoring the interior lamps.

Do the interior lamps operate correctly with each door?
Yes GO to T5
No
REFER to: Interior Lighting (417-02 Interior Lighting, Diagnosis and Testing).

T5 PERFORM THE IPC (INSTRUMENT PANEL CLUSTER) SELF-TEST
  • Using a diagnostic scan tool, perform the IPC self-test.

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes REFER to the IPC DTC Chart.
No GO to T6

T6 CHECK THE GWM (GATEWAY MODULE A) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, check the GWM Continuous Memory Diagnostic Trouble Codes (DTCs).

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).
No GO to T7

T7 PERFORM THE BCM (BODY CONTROL MODULE) SELF-TEST
  • Using a diagnostic scan tool, perform the BCM self-test.

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes
REFER to: Body Control Module (BCM) (419-10 Multifunction Electronic Modules, Diagnosis and Testing).
No If the door, hood or liftgate ajar indicator or RTT indicator is always on, GO to T8
If the hood ajar indicator or RTT indicator is never on with the hood open, DIAGNOSE the perimeter alarm does not arm from the hood.
REFER to: Perimeter Anti-Theft Alarm (419-01A Perimeter Anti-Theft Alarm, Diagnosis and Testing). If the hood ajar indicator or RTT indicator is always on, DIAGNOSE any hood ajar related BCM Diagnostic Trouble Codes (DTCs).
REFER to: Perimeter Anti-Theft Alarm (419-01A Perimeter Anti-Theft Alarm, Diagnosis and Testing).

T8 CHECK FOR CORRECT IPC (INSTRUMENT PANEL CLUSTER) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the IPC connector.
  • Repair:
    • corrosion (install new connector or terminals – clean module pins)
    • damaged or bent pins – install new terminals/pins
    • pushed-out pins – install new pins as necessary
  • Reconnect the IPC connector. Make sure it seats and latches correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB , GSB , SSM or FSA . If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, INSTALL a new IPC .
REFER to: Instrument Panel Cluster (IPC) (413-01 Instrumentation, Message Center and Warning Chimes, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

PINPOINT TEST U: THE ELECTRIC PARK BRAKE INDICATOR OR RTT (RECONFIGURABLE TELLTALE) INDICATOR IS NEVER OR ALWAYS ON

NOTE: The electric park brake indicator only illuminates or flashes when a parking brake system or ABS fault is detected. The indicator is off under all other conditions.

Normal Operation and Fault Conditions

See Electric Park Brake. REFER to: Instrument Panel Cluster (IPC) - System Operation and Component Description (413-01 Instrumentation, Message Center and Warning Chimes, Description and Operation).

If the parking brake (yellow) indicator request message is missing for less than 5 seconds, the IPC defaults the electric park brake indicator or RTT indicator to the last indication state (on or off), based upon the last message received.

If the parking brake (yellow) indicator request message is missing for 5 seconds or longer, the IPC defaults the electric park brake indicator or RTT indicator off.

Possible Sources

  • Communication concern
  • Electric park brake concern
  • GWM
  • ABS module
  • IPC
U1 IDENTIFY THE IPC (INSTRUMENT PANEL CLUSTER) LEVEL
  • Determine if the vehicle is equipped with a base IPC .
    REFER to: Instrument Panel Cluster (IPC) - Overview (413-01 Instrumentation, Message Center and Warning Chimes, Description and Operation).

Is the vehicle equipped with a base IPC ?
Yes GO to U3
No GO to U2

U2 CHECK THE MESSAGE CENTER OPERATION
  • Ignition ON.
  • Close all doors, liftgate and hood.
  • Clear all message center warnings by pressing the OK button for each warning present.
  • Monitor the door ajar RTT warning indicator.
  • Open the driver door.
  • Clear the message center popup warning.
  • Monitor the door ajar RTT warning indicator.

Is the door ajar RTT warning indicator off with the door closed, and on with the door open?
Yes GO to U4
No GO to Pinpoint Test A

U3 PERFORM THE IPC (INSTRUMENT PANEL CLUSTER) INDICATOR LAMP CONTROL ACTIVE COMMAND USING A DIAGNOSTIC SCAN TOOL
  • Ignition ON.
  • Using a diagnostic scan tool, view the IPC Parameter Identfications (PIDs).
  • Access the  IPC  and control the  ALL_LAMPS  PID

  • Command all warning lamps on then off while observing the electric park brake indicator.

Does the electric park brake indicator turn on when commanded on and turn off when commanded off?
Yes GO to U4
No GO to U6

U4 PERFORM THE IPC (INSTRUMENT PANEL CLUSTER) SELF-TEST
  • Using a diagnostic scan tool, perform the IPC self-test.

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes REFER to the IPC DTC Chart.
No GO to U5

U5 CHECK THE GWM (GATEWAY MODULE A) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, check the GWM Continuous Memory Diagnostic Trouble Codes (DTCs).

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).
No If the park brake indicator or RTT indicator is never on, the system is operating correctly.
If the park brake indicator or RTT indicator is always on, DIAGNOSE the ABS system Diagnostic Trouble Codes (DTCs).
REFER to: Anti-Lock Brake System (ABS) and Stability Control (206-09 Anti-Lock Brake System (ABS) and Stability Control, Diagnosis and Testing).

U6 CHECK FOR CORRECT IPC (INSTRUMENT PANEL CLUSTER) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the IPC connector.
  • Repair:
    • corrosion (install new connector or terminals – clean module pins)
    • damaged or bent pins – install new terminals/pins
    • pushed-out pins – install new pins as necessary
  • Reconnect the IPC connector. Make sure it seats and latches correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB , GSB , SSM or FSA . If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, INSTALL a new IPC .
REFER to: Instrument Panel Cluster (IPC) (413-01 Instrumentation, Message Center and Warning Chimes, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

PINPOINT TEST V: THE ENGINE OVER-TEMPERATURE WARNING INDICATOR IS NEVER OR ALWAYS ON

Normal Operation and Fault Conditions

See Engine Over-Temperature Warning. REFER to: Instrument Panel Cluster (IPC) - System Operation and Component Description (413-01 Instrumentation, Message Center and Warning Chimes, Description and Operation).

If the engine coolant temperature data or engine overheat indication request messages are missing or invalid for less than 5 seconds, the IPC defaults the engine over-temperature warning indicator or RTT warning indicator to the last indication state (on or off), based upon on the last message received.

If the engine coolant temperature data or engine overheat indication request messages are missing or invalid for 5 seconds or longer, the IPC defaults the engine over-temperature warning indicator or RTT warning indicator on.

Possible Sources

  • Communication concern
  • GWM
  • PCM
  • IPC
V1 IDENTIFY THE IPC (INSTRUMENT PANEL CLUSTER) LEVEL
  • Determine if the vehicle is equipped with a base IPC .
    REFER to: Instrument Panel Cluster (IPC) - Overview (413-01 Instrumentation, Message Center and Warning Chimes, Description and Operation).

Is the vehicle equipped with a base IPC ?
Yes GO to V3
No GO to V2

V2 CHECK THE MESSAGE CENTER OPERATION
  • Ignition ON.
  • Close all doors, liftgate and hood.
  • Clear all message center warnings by pressing the OK button for each warning present.
  • Monitor the door ajar RTT warning indicator.
  • Open the driver door.
  • Clear the message center popup warning.
  • Monitor the door ajar RTT warning indicator.

Is the door ajar RTT warning indicator off with the door closed, and on with the door open?
Yes GO to V4
No GO to Pinpoint Test A

V3 PERFORM THE IPC (INSTRUMENT PANEL CLUSTER) INDICATOR LAMP CONTROL ACTIVE COMMAND USING A DIAGNOSTIC SCAN TOOL
  • Ignition ON.
  • Using a diagnostic scan tool, view the IPC Parameter Identfications (PIDs).
  • Access the  IPC  and control the  W_OVR_TMP  PID

  • Command the engine over-temperature warning indicator on then off.

Does the engine over-temperature warning indicator turn on when commanded on and turn off when commanded off?
Yes GO to V4
No GO to V7

V4 PERFORM THE IPC (INSTRUMENT PANEL CLUSTER) SELF-TEST
  • Using a diagnostic scan tool, perform the IPC self-test.

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes REFER to the IPC DTC Chart.
No GO to V5

V5 PERFORM THE PCM (POWERTRAIN CONTROL MODULE) SELF-TEST
  • Using a diagnostic scan tool, perform the PCM self-test.
  • Check for recorded Diagnostic Trouble Codes (DTCs).

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes REFER to the appropriate 303-14 section.
No GO to V6

V6 CHECK THE GWM (GATEWAY MODULE A) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, check the GWM Continuous Memory Diagnostic Trouble Codes (DTCs).

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).
No If the engine over-temperature warning indicator or RTT warning indicator is never on, the system is operating correctly at this time.
If the engine over-temperature warning indicator or RTT warning indicator is always on, GO to V7

V7 CHECK FOR CORRECT IPC (INSTRUMENT PANEL CLUSTER) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the IPC connector.
  • Repair:
    • corrosion (install new connector or terminals – clean module pins)
    • damaged or bent pins – install new terminals/pins
    • pushed-out pins – install new pins as necessary
  • Reconnect the IPC connector. Make sure it seats and latches correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB , GSB , SSM or FSA . If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, INSTALL a new IPC .
REFER to: Instrument Panel Cluster (IPC) (413-01 Instrumentation, Message Center and Warning Chimes, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

PINPOINT TEST W: THE ELECTRIC VEHICLE (EV) CHARGE RTT (RECONFIGURABLE TELLTALE) INDICATOR IS NEVER OR ALWAYS ON

Normal Operation and Fault Conditions

Electric Vehicle (EV) Charge. REFER to: Instrument Panel Cluster (IPC) - System Operation and Component Description (413-01 Instrumentation, Message Center and Warning Chimes, Description and Operation).

If the Electric Vehicle (EV) charge mode status message is missing for less than 5 seconds, the IPC defaults the Electric Vehicle (EV) Charge RTT indicator to the last indication state (on or off), based upon the last message received.

If the Electric Vehicle (EV) charge mode status message is missing for 5 seconds or longer, the IPC defaults the Electric Vehicle (EV) Charge RTT indicator off.

Possible Sources

  • Communication concern
  • High voltage battery concern
  • BECM concern
  • GWM
  • IPC
W1 CHECK THE MESSAGE CENTER OPERATION
  • Ignition ON.
  • Close all doors, liftgate and hood.
  • Clear all message center warnings by pressing the OK button for each warning present.
  • Monitor the door ajar RTT warning indicator.
  • Open the driver door.
  • Clear the message center popup warning.
  • Monitor the door ajar RTT warning indicator.

Is the door ajar RTT warning indicator off with the door closed, and on with the door open?
Yes GO to W2
No GO to Pinpoint Test A

W2 PERFORM THE IPC (INSTRUMENT PANEL CLUSTER) SELF-TEST
  • Using a diagnostic scan tool, perform the IPC self-test.

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes REFER to the IPC DTC Chart.
No GO to W3

W3 PERFORM THE BECM (BATTERY ENERGY CONTROL MODULE) SELF-TEST
  • Using a diagnostic scan tool, perform the BECM self-test.

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes REFER to the appropriate 414-03 section.
No GO to W4

W4 CHECK THE GWM (GATEWAY MODULE A) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, check the GWM Continuous Memory Diagnostic Trouble Codes (DTCs).

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).
No DIAGNOSE the high voltage battery. REFER to the appropriate 414-03 section.

PINPOINT TEST X: THE ELECTRIC VEHICLE (EV) NOW OR ELECTRIC VEHICLE (EV) LATER MODE RTT (RECONFIGURABLE TELLTALE) INDICATOR IS NEVER OR ALWAYS ON

Normal Operation and Fault Conditions

Electric Vehicle (EV) Now or Electric Vehicle (EV) Later. REFER to: Instrument Panel Cluster (IPC) - System Operation and Component Description (413-01 Instrumentation, Message Center and Warning Chimes, Description and Operation).

If the Electric Vehicle (EV) now mode status or Electric Vehicle (EV) later mode status message is missing for less than 5 seconds, the IPC defaults Electric Vehicle (EV) Now RTT indicator or Electric Vehicle (EV) Later RTT indicator to the last indication state (on or off), based upon the last message received.

If the Electric Vehicle (EV) now mode status or Electric Vehicle (EV) later mode status message is missing for 5 seconds or longer, the IPC defaults the Electric Vehicle (EV) Now RTT indicator or Electric Vehicle (EV) Later RTT indicator off.

Possible Sources

  • Communication concern
  • High voltage battery concern
  • SOBDMC concern
  • GWM
  • IPC
X1 CHECK THE MESSAGE CENTER OPERATION
  • Ignition ON.
  • Close all doors, liftgate and hood.
  • Clear all message center warnings by pressing the OK button for each warning present.
  • Monitor the door ajar RTT warning indicator.
  • Open the driver door.
  • Clear the message center popup warning.
  • Monitor the door ajar RTT warning indicator.

Is the door ajar RTT warning indicator off with the door closed, and on with the door open?
Yes GO to X2
No GO to Pinpoint Test A

X2 PERFORM THE IPC (INSTRUMENT PANEL CLUSTER) SELF-TEST
  • Using a diagnostic scan tool, perform the IPC self-test.

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes REFER to the IPC DTC Chart.
No GO to X3

X3 PERFORM THE SOBDMC (SECONDARY ON-BOARD DIAGNOSTIC CONTROL MODULE C) SELF-TEST
  • Using a diagnostic scan tool, perform the SOBDMC self-test.

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes REFER to the appropriate 414-03 section.
No GO to X4

X4 CHECK THE GWM (GATEWAY MODULE A) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, check the GWM Continuous Memory Diagnostic Trouble Codes (DTCs).

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).
No DIAGNOSE the high voltage battery charging system. REFER to the appropriate 414-03 section.

PINPOINT TEST Y: THE HILL DESCENT RTT (RECONFIGURABLE TELLTALE) INDICATOR IS NEVER OR ALWAYS ON

Normal Operation and Fault Conditions

See Hill Descent Control. REFER to: Instrument Panel Cluster (IPC) - System Operation and Component Description (413-01 Instrumentation, Message Center and Warning Chimes, Description and Operation).

If the hill descent control indicator request message is missing for less than 5 seconds, the IPC defaults the hill descent RTT indicator to its last indication state (on or off), based upon the last message received.

If the hill descent control indicator request message is missing for 5 seconds or longer, the IPC defaults the hill descent RTT indicator off.

Possible Sources

  • Communication concern
  • Message center concern
  • Hill descent control system concern
  • ABS concern
  • GWM concern
  • IPC
Y1 CHECK THE MESSAGE CENTER OPERATION
  • Ignition ON.
  • Close all doors, liftgate and hood.
  • Clear all message center warnings by pressing the OK button for each warning present.
  • Monitor the door ajar RTT warning indicator.
  • Open the driver door.
  • Clear the message center popup warning.
  • Monitor the door ajar RTT warning indicator.

Is the door ajar RTT warning indicator off with the door closed, and on with the door open?
Yes GO to Y2
No GO to Pinpoint Test A

Y2 PERFORM THE IPC (INSTRUMENT PANEL CLUSTER) SELF-TEST
  • Using a diagnostic scan tool, perform the IPC self-test.
  • Check for recorded Diagnostic Trouble Codes (DTCs) from the IPC self-test.

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes REFER to the IPC DTC Chart.
No GO to Y3

Y3 PERFORM THE ABS (ANTI-LOCK BRAKE SYSTEM) MODULE SELF-TEST
  • Using a diagnostic scan tool, perform the ABS module self-test.
  • Check for recorded Diagnostic Trouble Codes (DTCs) from the ABS module self-test.

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes
REFER to: Anti-Lock Brake System (ABS) and Stability Control (206-09 Anti-Lock Brake System (ABS) and Stability Control, Diagnosis and Testing).
No GO to Y4

Y4 CHECK THE GWM (GATEWAY MODULE A) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, check the GWM Continuous Memory Diagnostic Trouble Codes (CMDTCs).

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).
No GO to Y5

Y5 CHECK FOR CORRECT IPC (INSTRUMENT PANEL CLUSTER) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the IPC connector.
  • Repair:
    • corrosion (install new connector or terminals – clean module pins)
    • damaged or bent pins – install new terminals/pins
    • pushed-out pins – install new pins as necessary
  • Reconnect the IPC connector. Make sure it seats and latches correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB , GSB , SSM or FSA . If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, INSTALL a new IPC .
REFER to: Instrument Panel Cluster (IPC) (413-01 Instrumentation, Message Center and Warning Chimes, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

PINPOINT TEST Z: THE HILL START ASSIST INDICATOR OR RTT (RECONFIGURABLE TELLTALE) INDICATOR IS NEVER OR ALWAYS ON

Normal Operation and Fault Conditions

See Hill Start Assist. REFER to: Instrument Panel Cluster (IPC) - System Operation and Component Description (413-01 Instrumentation, Message Center and Warning Chimes, Description and Operation).

If the hill start assist status message is missing for less than 5 seconds, the IPC defaults the hill start assist indicator or RTT indicator to its last indication state (on or off), based upon the last message received.

If the hill start assist status message is missing for 5 seconds or longer, the IPC defaults the hill start assist indicator or RTT indicator off.

Possible Sources

  • Communication concern
  • Message center concern
  • Hill start assist system concern
  • ABS concern
  • GWM concern
  • IPC
Z1 IDENTIFY THE IPC (INSTRUMENT PANEL CLUSTER) LEVEL
  • Determine if the vehicle is equipped with a base IPC .
    REFER to: Instrument Panel Cluster (IPC) - Overview (413-01 Instrumentation, Message Center and Warning Chimes, Description and Operation).

Is the vehicle equipped with a base IPC ?
Yes GO to Z3
No GO to Z2

Z2 CHECK THE MESSAGE CENTER OPERATION
  • Ignition ON.
  • Close all doors, liftgate and hood.
  • Clear all message center warnings by pressing the OK button for each warning present.
  • Monitor the door ajar RTT warning indicator.
  • Open the driver door.
  • Clear the message center popup warning.
  • Monitor the door ajar RTT warning indicator.

Is the door ajar RTT warning indicator off with the door closed, and on with the door open?
Yes GO to Z4
No GO to Pinpoint Test A

Z3 PERFORM THE IPC (INSTRUMENT PANEL CLUSTER) INDICATOR LAMP CONTROL ACTIVE COMMAND
  • Using a diagnostic scan tool, view the IPC Parameter Identfications (PIDs).
  • Access the  IPC  and control the  W_HILL_STRT  PID

  • Command the hill start assist indicator on and off while observing the indicator .

Does the hill start assist indicator illuminate when commanded on and turn off when commanded off?
Yes GO to Z4
No GO to Z7

Z4 PERFORM THE IPC (INSTRUMENT PANEL CLUSTER) SELF-TEST
  • Using a diagnostic scan tool, perform the IPC self-test.
  • Check for recorded Diagnostic Trouble Codes (DTCs) from the IPC self-test.

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes REFER to the IPC DTC Chart.
No GO to Z5

Z5 PERFORM THE ABS (ANTI-LOCK BRAKE SYSTEM) MODULE SELF-TEST
  • Using a diagnostic scan tool, perform the ABS module self-test.
  • Check for recorded Diagnostic Trouble Codes (DTCs) from the ABS module self-test.

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes
REFER to: Anti-Lock Brake System (ABS) and Stability Control (206-09 Anti-Lock Brake System (ABS) and Stability Control, Diagnosis and Testing).
No GO to Z6

Z6 CHECK THE GWM (GATEWAY MODULE A) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, check the GWM Continuous Memory Diagnostic Trouble Codes (CMDTCs).

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).
No GO to Z7

Z7 CHECK FOR CORRECT IPC (INSTRUMENT PANEL CLUSTER) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the IPC connector.
  • Repair:
    • corrosion (install new connector or terminals – clean module pins)
    • damaged or bent pins – install new terminals/pins
    • pushed-out pins – install new pins as necessary
  • Reconnect the IPC connector. Make sure it seats and latches correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB , GSB , SSM or FSA . If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, INSTALL a new IPC .
REFER to: Instrument Panel Cluster (IPC) (413-01 Instrumentation, Message Center and Warning Chimes, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

PINPOINT TEST AA: THE LH (LEFT-HAND) - RH (RIGHT-HAND) TURN SIGNAL, FRONT FOG LAMP, REAR FOG LAMP (IF EQUIPPED) OR HIGH BEAM INDICATOR IS NEVER OR ALWAYS ON

Normal Operation and Fault Conditions

See LH/RH Turn Signal, Front Fog Lamp, Rear Fog Lamp or High Beam. REFER to: Instrument Panel Cluster (IPC) - System Operation and Component Description (413-01 Instrumentation, Message Center and Warning Chimes, Description and Operation).

If the left turn lamp on request, right turn lamp on request, front fog lamp indicator request, high beam status or rear fog lamp indicator request (if equipped) message is missing for less than 5 seconds, the IPC defaults the specific indicator to its last indication state (on or off), based upon the last message received.

If the left turn lamp on request, right turn lamp on request, front fog lamp indicator request, high beam status or rear fog lamp indicator request (if equipped) message is missing for 5 seconds or longer, the IPC defaults the specific indicator off.

Possible Sources

  • Turn indicator concern
  • Front fog lamp concern
  • High beam concern
  • Rear fog lamp concern (if equipped)
  • Communication concern
  • BCM
  • GWM
  • IPC
AA1 DETERMINE THE FAULT CONDITION
  • Ignition ON.
  • Check the operation of the turn signals, fog lamps or high beams.

Do the turn signals, fog lamps or high beams operate correctly?
Yes GO to AA2
No For high beams,
REFER to: Headlamps (417-01 Exterior Lighting, Diagnosis and Testing). For turn signals,
REFER to: Turn Signal and Hazard Lamps (417-01 Exterior Lighting, Diagnosis and Testing). For front or rear fog lamps,
REFER to: Fog Lamps (417-01 Exterior Lighting, Diagnosis and Testing).

AA2 IDENTIFY THE IPC (INSTRUMENT PANEL CLUSTER) LEVEL
  • Determine if the vehicle is equipped with a base or mid-level IPC .
    REFER to: Instrument Panel Cluster (IPC) - Overview (413-01 Instrumentation, Message Center and Warning Chimes, Description and Operation).

Is the vehicle equipped with a base or mid-level IPC ?
Yes GO to AA4
No GO to AA3

AA3 CHECK THE MESSAGE CENTER OPERATION
  • Ignition ON.
  • Close all doors, liftgate and hood.
  • Clear all message center warnings by pressing the OK button for each warning present.
  • Monitor the door ajar RTT warning indicator.
  • Open the driver door.
  • Clear the message center popup warning.
  • Monitor the door ajar RTT warning indicator.

Is the door ajar RTT warning indicator off with the door closed, and on with the door open?
Yes GO to AA4
No GO to Pinpoint Test A

AA4 CHECK THE GWM (GATEWAY MODULE A) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, check the GWM Continuous Memory Diagnostic Trouble Codes (DTCs).

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).
No GO to AA5

AA5 PERFORM THE IPC (INSTRUMENT PANEL CLUSTER) SELF-TEST
  • Using a diagnostic scan tool, perform the IPC self-test.

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes REFER to the IPC DTC Chart.
No If equipped with the base or mid-level cluster, GO to AA6
If not equipped with the base or mid-level cluster, DIAGNOSE all BCM Diagnostic Trouble Codes (DTCs).
REFER to: Body Control Module (BCM) (419-10 Multifunction Electronic Modules, Diagnosis and Testing).

AA6 PERFORM THE IPC (INSTRUMENT PANEL CLUSTER) PID (PARAMETER IDENTIFICATION) ACTIVE COMMAND
  • Using a diagnostic scan tool, view the IPC Parameter Identifications (PIDs).
  • Access the  IPC  and control the  ALL_LAMPS  PID

  • Command all lamps on and off while observing the indicator in question.
    • LH turn signal indicator
    • RH turn signal indicator
    • Front fog lamp indicator
    • High beam indicator
    • Rear fog lamp indicator (if equipped)

Does the indicator in question illuminate when commanded on and turn off when commanded off?
Yes DIAGNOSE all BCM Diagnostic Trouble Codes (DTCs). REFER to the Master DTC Chart.
No GO to AA7

AA7 CHECK FOR CORRECT IPC (INSTRUMENT PANEL CLUSTER) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the IPC connector.
  • Repair:
    • corrosion (install new connector or terminals – clean module pins)
    • damaged or bent pins – install new terminals/pins
    • pushed-out pins – install new pins as necessary
  • Reconnect the IPC connector. Make sure it seats and latches correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB , GSB , SSM or FSA . If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, INSTALL a new IPC .
REFER to: Instrument Panel Cluster (IPC) (413-01 Instrumentation, Message Center and Warning Chimes, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

PINPOINT TEST AB: THE LIGHTS ON INDICATOR IS NEVER OR ALWAYS ON

Normal Operation and Fault Conditions

See Lights On. REFER to: Instrument Panel Cluster (IPC) - System Operation and Component Description (413-01 Instrumentation, Message Center and Warning Chimes, Description and Operation).

If the park lamp status message is missing for less than 5 seconds, the IPC defaults the lights on indicator or RTT indicator to its last indication state (on or off), based upon the last message received.

If the park lamp status message is missing for 5 seconds or longer, the IPC defaults the lights on indicator or RTT indicator off.

Possible Sources

  • Exterior lighting concern
  • Communication concern
  • GWM
  • BCM
  • IPC
AB1 CHECK THE PARKING LAMPS OPERATION
  • Place the headlamp switch in the PARKLAMP position.
  • Ignition ON.
  • Observe the parking lamps.

Do the parking lights operate correctly?
Yes GO to AB2
No
REFER to: Parking, Rear and License Plate Lamps (417-01 Exterior Lighting, Diagnosis and Testing).

AB2 IDENTIFY THE IPC (INSTRUMENT PANEL CLUSTER) LEVEL
  • Determine if the vehicle is equipped with a base IPC .
    REFER to: Instrument Panel Cluster (IPC) - Overview (413-01 Instrumentation, Message Center and Warning Chimes, Description and Operation).

Is the vehicle equipped with a base IPC ?
Yes GO to AB4
No GO to AB3

AB3 CHECK THE MESSAGE CENTER OPERATION
  • Ignition ON.
  • Close all doors, liftgate and hood.
  • Clear all message center warnings by pressing the OK button for each warning present.
  • Monitor the door ajar RTT warning indicator.
  • Open the driver door.
  • Clear the message center popup warning.
  • Monitor the door ajar RTT warning indicator.

Is the door ajar RTT warning indicator off with the door closed, and on with the door open?
Yes GO to AB5
No GO to Pinpoint Test A

AB4 PERFORM THE IPC (INSTRUMENT PANEL CLUSTER) INDICATOR LAMP CONTROL ACTIVE COMMAND
  • Using a diagnostic scan tool, view the IPC Parameter Identifications (PIDs).
  • Access the  IPC  and control the  SIDELIGHT_LMP  PID

  • Command the lights on indicator on and off while observing the indicator.

Does the lights on indicator illuminate when commanded on and turn off when commanded off?
Yes GO to AB5
No GO to AB7

AB5 PERFORM THE IPC (INSTRUMENT PANEL CLUSTER) SELF-TEST
  • Using a diagnostic scan tool, perform the IPC self-test.

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes REFER to the IPC DTC Chart.
No GO to AB6

AB6 CHECK THE GWM (GATEWAY MODULE A) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, check the GWM Continuous Memory Diagnostic Trouble Codes (DTCs).

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).
No DIAGNOSE all BCM Diagnostic Trouble Codes (DTCs). REFER to the Master DTC Chart.

AB7 CHECK FOR CORRECT IPC (INSTRUMENT PANEL CLUSTER) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the IPC connector.
  • Repair:
    • corrosion (install new connector or terminals – clean module pins)
    • damaged or bent pins – install new terminals/pins
    • pushed-out pins – install new pins as necessary
  • Reconnect the IPC connector. Make sure it seats and latches correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB , GSB , SSM or FSA . If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, INSTALL a new IPC .
REFER to: Instrument Panel Cluster (IPC) (413-01 Instrumentation, Message Center and Warning Chimes, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

PINPOINT TEST AC: THE LED (LIGHT EMITTING DIODE) LOW BEAM MALFUNCTION INDICATOR OR RTT (RECONFIGURABLE TELLTALE) INDICATOR IS NEVER OR ALWAYS ON

Normal Operation and Fault Conditions

See LED Low Beam Malfunction. REFER to: Instrument Panel Cluster (IPC) - System Operation and Component Description (413-01 Instrumentation, Message Center and Warning Chimes, Description and Operation).

If the headlamp low beam out message is missing for less than 5 seconds, the IPC defaults the LED low beam malfunction RTT indicator to its last indication state (on or off), based upon the last message received.

If the headlamp low beam out message is missing for 5 seconds or longer, the IPC defaults the LED low beam malfunction RTT indicator off.

Possible Sources

  • Low beam lighting concern
  • Communication concern
  • GWM
  • BCM
  • IPC
AC1 DETERMINE THE FAULT CONDITION
  • Ignition ON.
  • Check the operation of the low beam headlamps.

Do the low beam headlamps operate correctly?
Yes GO to AC2
No
REFER to: Headlamps (417-01 Exterior Lighting, Diagnosis and Testing).

AC2 IDENTIFY THE IPC (INSTRUMENT PANEL CLUSTER) LEVEL
  • Determine if the vehicle is equipped with a base IPC .
    REFER to: Instrument Panel Cluster (IPC) - Overview (413-01 Instrumentation, Message Center and Warning Chimes, Description and Operation).

Is the vehicle equipped with a base IPC ?
Yes GO to AC4
No GO to AC3

AC3 CHECK THE MESSAGE CENTER OPERATION
  • Ignition ON.
  • Close all doors, liftgate and hood.
  • Clear all message center warnings by pressing the OK button for each warning present.
  • Monitor the door ajar RTT warning indicator.
  • Open the driver door.
  • Clear the message center popup warning.
  • Monitor the door ajar RTT warning indicator.

Is the door ajar RTT warning indicator off with the door closed, and on with the door open?
Yes GO to AC5
No GO to Pinpoint Test A

AC4 PERFORM THE IPC (INSTRUMENT PANEL CLUSTER) INDICATOR LAMP CONTROL ACTIVE COMMAND
  • Access the  IPC  and control the  ALL_LAMPS  PID

  • Command all lamps on and off while observing the LED low beam malfunction indicator .

Does the LED low beam malfunction indicator illuminate when commanded on and turn off when commanded off?
Yes GO to AC5
No GO to AC7

AC5 CHECK THE GWM (GATEWAY MODULE A) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, check the GWM Continuous Memory Diagnostic Trouble Codes (DTCs).

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).
No GO to AC6

AC6 PERFORM THE IPC (INSTRUMENT PANEL CLUSTER) SELF-TEST
  • Using a diagnostic scan tool, perform the IPC self-test.

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes REFER to the IPC DTC Chart.
No GO to AC7

AC7 CHECK FOR CORRECT IPC (INSTRUMENT PANEL CLUSTER) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the IPC connector.
  • Repair:
    • corrosion (install new connector or terminals – clean module pins)
    • damaged or bent pins – install new terminals/pins
    • pushed-out pins – install new pins as necessary
  • Reconnect the IPC connector. Make sure it seats and latches correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB , GSB , SSM or FSA . If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, INSTALL a new IPC .
REFER to: Instrument Panel Cluster (IPC) (413-01 Instrumentation, Message Center and Warning Chimes, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

PINPOINT TEST AD: THE LOW ENGINE OIL PRESSURE WARNING INDICATOR IS NEVER OR ALWAYS ON (1.5L)

Refer to Wiring Diagrams Cell 60 for schematic and connector information.

Normal Operation and Fault Conditions

See Low Engine Oil Pressure Warning. REFER to: Instrument Panel Cluster (IPC) - System Operation and Component Description (413-01 Instrumentation, Message Center and Warning Chimes, Description and Operation).

If the engine rpm data or engine oil pressure warning indicator request message is missing less than 5 seconds, the IPC defaults the low engine oil pressure warning indicator or RTT warning indicator to the last state (on or off), based upon the last message received.

If the engine rpm data or engine oil pressure warning indicator request message is missing for 5 seconds or longer, the IPC defaults the low engine oil pressure warning indicator or RTT warning indicator on.

DTC Fault Trigger Conditions

DTC Description Fault Trigger Condition
PCM P0522:00 Engine Oil Pressure Sensor/Switch 'A' Circuit Low: No Sub Type Information Sets in the PCM when the PCM detects a short to ground on the hardwired input from the engine oil pressure sensor.
PCM P0523:00 Engine Oil Pressure Sensor/Switch 'A' Circuit High: No Sub Type Information Sets in the PCM when the PCM detects an open on the hardwired input from the engine oil pressure sensor.
PCM P055F:00 Engine Oil Pressure Out of Range: No Sub Type Information Sets in the PCM when the PCM detects the engine oil pressure is out of range.

Possible Sources

  • Wiring, terminals or connectors
  • Instantaneous invalid sensor signal
  • Low engine oil pressure
  • Engine oil pressure sensor
  • GWM
  • PCM
  • IPC
AD1 CHECK THE ENGINE OIL PRESSURE SENSOR STATUS

NOTE: Make sure the engine temperature is warm or hot when performing this step.

  • Ignition ON.
  • Using a diagnostic scan tool, view PCM Parameter Identifications (PIDs).
  • Access the  PCM  and monitor the  EOP_UR  PID


Is an engine oil pressure circuit fault present?
Yes GO to AD9
No GO to AD2

AD2 PERFORM THE PCM (POWERTRAIN CONTROL MODULE) SELF-TEST
  • Using a diagnostic scan tool, perform the PCM self-test.
  • Check for recorded Diagnostic Trouble Codes (DTCs).

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes For DTC P0522 and P0523, GO to AD9
For all other Diagnostic Trouble Codes (DTCs), REFER to the Master DTC Chart.
No GO to AD3

AD3 IDENTIFY THE IPC (INSTRUMENT PANEL CLUSTER) LEVEL
  • Determine if the vehicle is equipped with a base IPC .
    REFER to: Instrument Panel Cluster (IPC) - System Operation and Component Description (413-01 Instrumentation, Message Center and Warning Chimes, Description and Operation).

Is the vehicle equipped with a base IPC ?
Yes GO to AD5
No GO to AD4

AD4 CHECK THE MESSAGE CENTER OPERATION
  • Ignition ON.
  • Close all doors, liftgate and hood.
  • Clear all message center warnings by pressing the OK button for each warning present.
  • Monitor the door ajar RTT warning indicator.
  • Open the driver door.
  • Clear the message center popup warning.
  • Monitor the door ajar RTT warning indicator.

Is the door ajar RTT warning indicator off with the door closed, and on with the door open?
Yes GO to AD6
No GO to Pinpoint Test A

AD5 PERFORM THE IPC (INSTRUMENT PANEL CLUSTER) INDICATOR LAMP CONTROL ACTIVE COMMAND USING A DIAGNOSTIC SCAN TOOL
  • Ignition ON.
  • Using a diagnostic scan tool, view the IPC Parameter Identfications (PIDs).
  • Access the  IPC  and control the  OIL_P_LOW  PID

  • Command the low engine oil pressure warning indicator on then off while observing the indicator.

Does the low engine oil pressure warning indicator turn on when commanded on and turn off when commanded off?
Yes GO to AD6
No GO to AD17

AD6 CHECK THE TACHOMETER OPERATION
  • Start the engine.
  • Verify the tachometer operates.

Does the tachometer operate?
Yes GO to AD7
No For high level IPC , GO to Pinpoint Test B
For the base or mid-level, IPC , GO to Pinpoint Test I

AD7 PERFORM THE IPC (INSTRUMENT PANEL CLUSTER) SELF-TEST
  • Using a diagnostic scan tool, perform the IPC self-test.

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes REFER to the IPC DTC Chart.
No GO to AD8

AD8 CHECK THE GWM (GATEWAY MODULE A) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, check the GWM Continuous Memory Diagnostic Trouble Codes (CMDTCs).

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).
No GO to AD9

AD9 CHECK FOR VOLTAGE AT THE ENGINE OIL PRESSURE SENSOR
  • Ignition OFF.
  • Disconnect Engine Oil Pressure Sensor C1642 .
  • Ignition ON.
  • Measure:
    Click to display connectors
    Positive Lead Measurement / Action Negative Lead
      C1642-3   C1642-2

Is the voltage approximately 5 volts?
Yes GO to AD10
No GO to AD13

AD10 CHECK THE ENGINE OIL PRESSURE SENSOR SIGNAL CIRCUIT FOR A SHORT TO VOLTAGE
  • Ignition OFF.
  • Disconnect PCM C175E .
  • Ignition ON.
  • Measure:
    Click to display connectors
    Positive Lead Measurement / Action Negative Lead
      C175E-21   Ground

Is any voltage present?
Yes REPAIR the circuit.
No GO to AD11

AD11 CHECK THE ENGINE OIL PRESSURE SENSOR SIGNAL CIRCUIT FOR AN OPEN
  • Ignition OFF.
  • Measure:
    Click to display connectors

      1.5L


    Positive Lead Measurement / Action Negative Lead
      C175E-21   C1642-1

Is the resistance less than 3 ohms?
Yes GO to AD12
No REPAIR the circuit.

AD12 CHECK THE ENGINE OIL PRESSURE SENSOR SIGNAL CIRCUIT FOR A SHORT TO GROUND
  • Measure:
    Click to display connectors
    Positive Lead Measurement / Action Negative Lead
      C1642-1   Ground

Is the resistance greater than 10,000 ohms?
Yes INSTALL a new engine oil pressure sensor.
REFER to: Engine Oil Pressure (EOP) Sensor (303-14A Electronic Engine Controls - 1.5L EcoBoost (132kW/180PS) – I3 (Y1), Removal and Installation). CLEAR the Diagnostic Trouble Codes (DTCs). TEST the system for normal operation. If the engine oil pressure indicator or RTT indicator is still always on,
REFER to: Electronic Engine Controls (303-14A Electronic Engine Controls - 1.5L EcoBoost (132kW/180PS) – I3 (Y1), Diagnosis and Testing).
No REPAIR the circuit.

AD13 CHECK THE ENGINE OIL PRESSURE SENSOR VREF CIRCUIT FOR A SHORT TO VOLTAGE
  • Ignition OFF.
  • Disconnect PCM C175E .
  • Ignition ON.
  • Measure:
    Click to display connectors
    Positive Lead Measurement / Action Negative Lead
      C1642-3   Ground

Is any voltage present?
Yes REPAIR the circuit.
No GO to AD14

AD14 CHECK THE ENGINE OIL PRESSURE SENSOR VREF CIRCUIT FOR AN OPEN
  • Ignition OFF.
  • Measure:
    Click to display connectors
    Positive Lead Measurement / Action Negative Lead
      C1642-3   C175E-25

Is the resistance less than 3 ohms?
Yes GO to AD15
No REPAIR the circuit.

AD15 CHECK THE ENGINE OIL PRESSURE SENSOR VREF CIRCUIT FOR A SHORT TO GROUND
  • Measure:
    Click to display connectors
    Positive Lead Measurement / Action Negative Lead
      C1642-3   Ground

Is the resistance greater than 10,000 ohms?
Yes GO to AD16
No REPAIR the circuit.

AD16 CHECK THE ENGINE OIL PRESSURE SENSOR RETURN CIRCUIT FOR AN OPEN
  • Measure:
    Click to display connectors
    Positive Lead Measurement / Action Negative Lead
      C1642-2   C175E-41

Is the resistance less than 3 ohms?
Yes INSTALL a new engine oil pressure sensor.
REFER to: Engine Oil Pressure (EOP) Sensor (303-14A Electronic Engine Controls - 1.5L EcoBoost (132kW/180PS) – I3 (Y1), Removal and Installation). CLEAR the Diagnostic Trouble Codes (DTCs). TEST the system for normal operation. If the low engine oil pressure warning indicator is still always on,
REFER to: Electronic Engine Controls (303-14A Electronic Engine Controls - 1.5L EcoBoost (132kW/180PS) – I3 (Y1), Diagnosis and Testing).
No REPAIR the circuit.

AD17 CHECK FOR CORRECT IPC (INSTRUMENT PANEL CLUSTER) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the IPC connector.
  • Repair:
    • corrosion (install new connector or terminals – clean module pins)
    • damaged or bent pins – install new terminals/pins
    • pushed-out pins – install new pins as necessary
  • Reconnect the IPC connector. Make sure it seats and latches correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB , GSB , SSM or FSA . If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, INSTALL a new IPC .
REFER to: Instrument Panel Cluster (IPC) (413-01 Instrumentation, Message Center and Warning Chimes, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

PINPOINT TEST AE: THE LOW ENGINE OIL PRESSURE WARNING INDICATOR IS NEVER OR ALWAYS ON (2.0L)

Refer to Wiring Diagrams Cell 60 for schematic and connector information.

Normal Operation and Fault Conditions

See Low Engine Oil Pressure Warning. REFER to: Instrument Panel Cluster (IPC) - System Operation and Component Description (413-01 Instrumentation, Message Center and Warning Chimes, Description and Operation).

If the engine rpm data or engine oil pressure warning indicator request message is missing less than 5 seconds, the IPC defaults the low engine oil pressure warning indicator or RTT warning indicator to the last state (on or off), based upon the last message received.

If the engine rpm data or engine oil pressure warning indicator request message is missing for 5 seconds or longer, the IPC defaults the low engine oil pressure warning indicator or RTT warning indicator on.

DTC Fault Trigger Conditions

DTC Description Fault Trigger Condition
PCM P0521:00 Engine Oil Pressure Sensor/Switch 'A' Circuit Range/Performance: No Sub Type Information Sets in the PCM when the PCM detects signal variation outside of the module parameters on the hardwired input from the engine oil pressure switch.
PCM P0522:00 Engine Oil Pressure Sensor/Switch 'A' Circuit Low: No Sub Type Information Sets in the PCM when the PCM detects a short to ground on the hardwired input from the engine oil pressure sensor.
PCM P0523:00 Engine Oil Pressure Sensor/Switch 'A' Circuit High: No Sub Type Information Sets in the PCM when the PCM detects an open on the hardwired input from the engine oil pressure sensor.
PCM P0524:00 Engine Oil Pressure Too Low: No Sub Type Information Sets in the PCM when the PCM detects low engine oil pressure.
PCM P055F:00 Engine Oil Pressure Out of Range: No Sub Type Information Sets in the PCM when the PCM detects the engine oil pressure is out of range.

Possible Sources

  • Wiring, terminals or connectors
  • Low engine oil pressure
  • Engine oil pressure sensor
  • GWM
  • PCM
  • IPC
AE1 PERFORM THE PCM (POWERTRAIN CONTROL MODULE) SELF-TEST
  • Using a diagnostic scan tool, perform the PCM self-test.
  • Check for recorded Diagnostic Trouble Codes (DTCs).

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes For DTC P0521, P0522 and P0523, GO to AE9
For DTC P0524, GO to AE8
For all other Diagnostic Trouble Codes (DTCs), REFER to the Master DTC Chart.
No GO to AE2

AE2 IDENTIFY THE IPC (INSTRUMENT PANEL CLUSTER) LEVEL
  • Determine if the vehicle is equipped with a base IPC .
    REFER to: Instrument Panel Cluster (IPC) - System Operation and Component Description (413-01 Instrumentation, Message Center and Warning Chimes, Description and Operation).

Is the vehicle equipped with a base IPC ?
Yes GO to AE4
No GO to AE3

AE3 CHECK THE MESSAGE CENTER OPERATION
  • Ignition ON.
  • Close all doors, liftgate and hood.
  • Clear all message center warnings by pressing the OK button for each warning present.
  • Monitor the door ajar RTT warning indicator.
  • Open the driver door.
  • Clear the message center popup warning.
  • Monitor the door ajar RTT warning indicator.

Is the door ajar RTT warning indicator off with the door closed, and on with the door open?
Yes GO to AE5
No GO to Pinpoint Test A

AE4 PERFORM THE IPC (INSTRUMENT PANEL CLUSTER) INDICATOR LAMP CONTROL ACTIVE COMMAND USING A DIAGNOSTIC SCAN TOOL
  • Ignition ON.
  • Using a diagnostic scan tool, view the IPC Parameter Identfications (PIDs).
  • Access the  IPC  and control the  OIL_P_LOW  PID

  • Command the low engine oil pressure warning indicator on then off while observing the indicator.

Does the low engine oil pressure warning indicator turn on when commanded on and turn off when commanded off?
Yes GO to AE5
No GO to AE17

AE5 CHECK THE TACHOMETER OPERATION
  • Start the engine.
  • Verify the tachometer operates.

Does the tachometer operate?
Yes GO to AE6
No For high level IPC , GO to Pinpoint Test B
For the base or mid-level, IPC , GO to Pinpoint Test I

AE6 PERFORM THE IPC (INSTRUMENT PANEL CLUSTER) SELF-TEST
  • Using a diagnostic scan tool, perform the IPC self-test.

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes REFER to the IPC DTC Chart.
No GO to AE7

AE7 CHECK THE GWM (GATEWAY MODULE A) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, check the GWM Continuous Memory Diagnostic Trouble Codes (CMDTCs).

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).
No GO to AE9

AE8 CHECK THE ENGINE OIL PRESSURE
  • Test the engine for low engine oil pressure.

Was a low engine oil pressure concern detected?
Yes REPAIR the low engine oil pressure concern.
REFER to: Engine (303-00 Engine System - General Information, Diagnosis and Testing).
No GO to AE9

AE9 CHECK FOR VOLTAGE AT THE ENGINE OIL PRESSURE SENSOR
  • Ignition OFF.
  • Disconnect Engine Oil Pressure Sensor C1149 .
  • Ignition ON.
  • Measure:
    Click to display connectors
    Positive Lead Measurement / Action Negative Lead
      C1149-3   C1149-2

Is the voltage approximately 5 volts?
Yes GO to AE10
No GO to AE13

AE10 CHECK THE ENGINE OIL PRESSURE SENSOR SIGNAL CIRCUIT FOR A SHORT TO VOLTAGE
  • Ignition OFF.
  • Disconnect PCM C1551E .
  • Ignition ON.
  • Measure:
    Click to display connectors
    Positive Lead Measurement / Action Negative Lead
      C1551E-21   Ground

Is any voltage present?
Yes REPAIR the circuit.
No GO to AE11

AE11 CHECK THE ENGINE OIL PRESSURE SENSOR SIGNAL CIRCUIT FOR AN OPEN
  • Ignition OFF.
  • Measure:
    Click to display connectors
    Positive Lead Measurement / Action Negative Lead
      C1551E-21   C1149-1

Is the resistance less than 3 ohms?
Yes GO to AE12
No REPAIR the circuit.

AE12 CHECK THE ENGINE OIL PRESSURE SENSOR SIGNAL CIRCUIT FOR A SHORT TO GROUND
  • Measure:
    Click to display connectors
    Positive Lead Measurement / Action Negative Lead
      C1149-1   Ground

Is the resistance greater than 10,000 ohms?
Yes INSTALL a new engine oil pressure sensor.
REFER to: Engine Oil Pressure (EOP) Sensor (303-14B Electronic Engine Controls - 2.0L EcoBoost (177kW/240PS) – MI4, Removal and Installation). CLEAR the Diagnostic Trouble Codes (DTCs). TEST the system for normal operation. If the engine oil pressure indicator or RTT indicator is still always on, GO to AE18
No REPAIR the circuit.

AE13 CHECK THE ENGINE OIL PRESSURE SENSOR VREF CIRCUIT FOR A SHORT TO VOLTAGE
  • Ignition OFF.
  • Disconnect PCM C1551E .
  • Ignition ON.
  • Measure:
    Click to display connectors
    Positive Lead Measurement / Action Negative Lead
      C1149-3   Ground

Is any voltage present?
Yes REPAIR the circuit.
No GO to AE14

AE14 CHECK THE ENGINE OIL PRESSURE SENSOR VREF CIRCUIT FOR AN OPEN
  • Ignition OFF.
  • Measure:
    Click to display connectors
    Positive Lead Measurement / Action Negative Lead
      C1149-3   C1551E-25

Is the resistance less than 3 ohms?
Yes GO to AE15
No REPAIR the circuit.

AE15 CHECK THE ENGINE OIL PRESSURE SENSOR VREF CIRCUIT FOR A SHORT TO GROUND
  • Measure:
    Click to display connectors
    Positive Lead Measurement / Action Negative Lead
      C1149-3   Ground

Is the resistance greater than 10,000 ohms?
Yes GO to AE16
No REPAIR the circuit.

AE16 CHECK THE ENGINE OIL PRESSURE SENSOR RETURN CIRCUIT FOR AN OPEN
  • Measure:
    Click to display connectors
    Positive Lead Measurement / Action Negative Lead
      C1149-2   C1551E-41

Is the resistance less than 3 ohms?
Yes INSTALL a new engine oil pressure sensor.
REFER to: Engine Oil Pressure (EOP) Sensor (303-14B Electronic Engine Controls - 2.0L EcoBoost (177kW/240PS) – MI4, Removal and Installation). CLEAR the Diagnostic Trouble Codes (DTCs). TEST the system for normal operation. If the low engine oil pressure warning indicator is still always on, GO to AE18
No REPAIR the circuit.

AE17 CHECK FOR CORRECT IPC (INSTRUMENT PANEL CLUSTER) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the IPC connector.
  • Repair:
    • corrosion (install new connector or terminals – clean module pins)
    • damaged or bent pins – install new terminals/pins
    • pushed-out pins – install new pins as necessary
  • Reconnect the IPC connector. Make sure it seats and latches correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB , GSB , SSM or FSA . If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, INSTALL a new IPC .
REFER to: Instrument Panel Cluster (IPC) (413-01 Instrumentation, Message Center and Warning Chimes, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

AE18 CHECK FOR CORRECT PCM (POWERTRAIN CONTROL MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the PCM connectors.
  • Repair:
    • corrosion (install new connector or terminals – clean module pins)
    • damaged or bent pins – install new terminals/pins
    • pushed-out pins – install new pins as necessary
  • Reconnect the PCM connector. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB , GSB , SSM or FSA . If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern,
   VIN required to access Guided Routine (PCM)
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

PINPOINT TEST AF: THE LOW ENGINE OIL PRESSURE WARNING INDICATOR IS NEVER OR ALWAYS ON (2.5L HEV (HYBRID ELECTRIC VEHICLE) )

Refer to Wiring Diagrams Cell 60 for schematic and connector information.

Normal Operation and Fault Conditions

See Low Engine Oil Pressure Warning. REFER to: Instrument Panel Cluster (IPC) - System Operation and Component Description (413-01 Instrumentation, Message Center and Warning Chimes, Description and Operation).

If the engine rpm data or engine oil pressure warning indicator request message is missing less than 5 seconds, the IPC defaults the low engine oil pressure warning indicator or RTT warning indicator to the last state (on or off), based upon the last message received.

If the engine rpm data or engine oil pressure warning indicator request message is missing for 5 seconds or longer, the IPC defaults the low engine oil pressure warning indicator or RTT warning indicator on.

DTC Fault Trigger Conditions

DTC Description Fault Trigger Condition
PCM P0522:00 Engine Oil Pressure Sensor/Switch 'A' Circuit Low: No Sub Type Information Sets in the PCM when the PCM detects a short to ground on the hardwired input from the engine oil pressure sensor.
PCM P0523:00 Engine Oil Pressure Sensor/Switch 'A' Circuit High: No Sub Type Information Sets in the PCM when the PCM detects an open on the hardwired input from the engine oil pressure sensor.
PCM P055F:00 Engine Oil Pressure Out of Range: No Sub Type Information Sets in the PCM when the PCM detects the engine oil pressure is out of range.

Possible Sources

  • Wiring, terminals or connectors
  • Engine oil pressure concern
  • Engine oil pressure switch
  • GWM
  • PCM
  • IPC

Visual Inspection and Pre-checks

  • Inspect the engine for noise or other symptoms indicating an engine or low engine oil pressure concern.
  • Inspect the engine oil pressure switch for signs of external damage.
  • Inspect the engine oil pressure switch connector for signs of corrosion
  • Inspect the harness for damage indicating an open or a short to ground.
AF1 IDENTIFY THE IPC (INSTRUMENT PANEL CLUSTER) LEVEL
  • Determine if the vehicle is equipped with a base IPC .
    REFER to: Instrument Panel Cluster (IPC) - System Operation and Component Description (413-01 Instrumentation, Message Center and Warning Chimes, Description and Operation).

Is the vehicle equipped with a base IPC ?
Yes GO to AF3
No GO to AF2

AF2 CHECK THE MESSAGE CENTER OPERATION
  • Ignition ON.
  • Close all doors, liftgate and hood.
  • Clear all message center warnings by pressing the OK button for each warning present.
  • Monitor the door ajar RTT warning indicator.
  • Open the driver door.
  • Clear the message center popup warning.
  • Monitor the door ajar RTT warning indicator.

Is the door ajar RTT warning indicator off with the door closed, and on with the door open?
Yes GO to AF4
No GO to Pinpoint Test A

AF3 PERFORM THE IPC (INSTRUMENT PANEL CLUSTER) INDICATOR LAMP CONTROL ACTIVE COMMAND USING A DIAGNOSTIC SCAN TOOL
  • Ignition ON.
  • Using a diagnostic scan tool, view the IPC Parameter Identfications (PIDs).
  • Access the  IPC  and control the  OIL_P_LOW  PID

  • Command the low engine oil pressure warning indicator on then off while observing the indicator.

Does the low engine oil pressure warning indicator turn on when commanded on and turn off when commanded off?
Yes GO to AF4
No GO to AF14

AF4 CHECK THE TACHOMETER OPERATION
  • Start the engine.
  • Verify the tachometer operates.

Does the tachometer operate?
Yes GO to AF5
No For high level IPC , GO to Pinpoint Test B
For the base or mid-level, IPC , GO to Pinpoint Test I

AF5 PERFORM THE IPC (INSTRUMENT PANEL CLUSTER) SELF-TEST
  • Using a diagnostic scan tool, perform the IPC self-test.

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes REFER to the IPC DTC Chart.
No If the low engine oil pressure warning indicator is never on, GO to AF6
If the low engine oil pressure warning indicator is always on, GO to AF8

AF6 CHECK FOR A STUCK CLOSED ENGINE OIL PRESSURE SWITCH
  • Ignition OFF.
  • Disconnect Engine Oil Pressure Switch C1636 .
  • Start the engine and observe the low engine oil pressure warning indicator.

Does the low engine oil pressure warning indicator turn on?
Yes INSTALL a new engine oil pressure switch.
No GO to AF7

AF7 CHECK THE ENGINE OIL PRESSURE INPUT CIRCUIT FOR A SHORT TO GROUND AT THE PCM (POWERTRAIN CONTROL MODULE)
  • Ignition OFF.
  • Disconnect PCM C1381E .
  • Ignition ON.
  • Measure:
    Click to display connectors

      1.5L


    Positive Lead Measurement / Action Negative Lead
      C1381E-25   Ground

Is the resistance greater than 10,000 ohms?
Yes GO to AF13
No REPAIR the circuit.

AF8 CHECK THE GWM (GATEWAY MODULE A) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, check the GWM Continuous Memory Diagnostic Trouble Codes (CMDTCs).

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).
No GO to AF9

AF9 PERFORM A PCM (POWERTRAIN CONTROL MODULE) SELF-TEST
  • Using a diagnostic scan tool, perform the PCM self-test.

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes For DTC P0522:00 or P0523:00, GO to AF12
For all other PCM Diagnostic Trouble Codes (DTCs), REFER to the Master DTC Chart.
No GO to AF10

AF10 CHECK FOR A STUCK OPEN ENGINE OIL PRESSURE SWITCH
  • Ignition OFF.
  • Disconnect Engine Oil Pressure Switch C1636 .
  • Connect a fused jumper wire:
    Click to display connectors
    Positive Lead Measurement / Action Negative Lead
      C1636-1   Ground
  • Ignition ON.
  • Observe the low engine oil pressure warning indicator.

Does the low engine oil pressure indicator turn off?
Yes REMOVE the fused jumper wire. GO to AF11
No LEAVE the fuse jumper wire connected. GO to AF12

AF11 CHECK THE ENGINE OIL PRESSURE
  • Test the engine for low engine oil pressure.

Was a low engine oil pressure concern detected?
Yes REPAIR the low engine oil pressure concern.
REFER to: Engine (303-00 Engine System - General Information, Diagnosis and Testing).
No INSTALL a new engine oil pressure switch.

AF12 CHECK THE ENGINE OIL PRESSURE INPUT CIRCUIT FOR AN OPEN AT THE PCM (POWERTRAIN CONTROL MODULE)
  • Ignition OFF.
  • Disconnect PCM C1381E .
  • Measure:
    Positive Lead Measurement / Action Negative Lead
      C1636-1   C1381E-25

Is the resistance less than 3 ohms?
Yes REMOVE the fused jumper wire. GO to AF13
No REMOVE the fused jumper wire. REPAIR the circuit.

AF13 CHECK FOR CORRECT PCM (POWERTRAIN CONTROL MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the PCM connectors.
  • Repair:
    • corrosion (install new connector or terminals - clean module pins)
    • damaged or bent pins - install new terminals/pins
    • pushed-out pins - install new pins as necessary
  • Reconnect the PCM connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present

Is the concern still present?
Yes CHECK On-Line Automotive Service Information System (OASIS) for any applicable service articles: TSB , GSB , SSM or FSA . If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern,
   VIN required to access Guided Routine (PCM)
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

AF14 CHECK FOR CORRECT IPC (INSTRUMENT PANEL CLUSTER) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the IPC connector.
  • Repair:
    • corrosion (install new connector or terminals – clean module pins)
    • damaged or bent pins – install new terminals/pins
    • pushed-out pins – install new pins as necessary
  • Reconnect the IPC connector. Make sure it seats and latches correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB , GSB , SSM or FSA . If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, INSTALL a new IPC .
REFER to: Instrument Panel Cluster (IPC) (413-01 Instrumentation, Message Center and Warning Chimes, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

PINPOINT TEST AG: THE LOW FUEL WARNING INDICATOR OR RTT (RECONFIGURABLE TELLTALE) IS NEVER OR ALWAYS ON

Normal Operation and Fault Conditions

See Low Fuel. REFER to: Instrument Panel Cluster (IPC) - System Operation and Component Description (413-01 Instrumentation, Message Center and Warning Chimes, Description and Operation).

Possible Sources

  • Communication concern
  • Fuel gauge concern
  • PCM
  • GWM
  • IPC
AG1 IDENTIFY THE IPC (INSTRUMENT PANEL CLUSTER) LEVEL
  • Determine if the vehicle is equipped with a base IPC .
    REFER to: Instrument Panel Cluster (IPC) - Overview (413-01 Instrumentation, Message Center and Warning Chimes, Description and Operation).

Is the vehicle equipped with a base IPC ?
Yes GO to AG3
No GO to AG2

AG2 CHECK THE MESSAGE CENTER OPERATION
  • Ignition ON.
  • Close all doors, liftgate and hood.
  • Clear all message center warnings by pressing the OK button for each warning present.
  • Monitor the door ajar RTT warning indicator.
  • Open the driver door.
  • Clear the message center popup warning.
  • Monitor the door ajar RTT warning indicator.

Is the door ajar RTT warning indicator off with the door closed, and on with the door open?
Yes GO to AG4
No GO to Pinpoint Test A

AG3 PERFORM THE IPC (INSTRUMENT PANEL CLUSTER) INDICATOR LAMP CONTROL ACTIVE COMMAND USING A DIAGNOSTIC SCAN TOOL
  • Ignition ON.
  • Using a diagnostic scan tool, view the IPC Parameter Identfications (PIDs).
  • Access the  IPC  and control the  W_LOW_FUEL  PID

  • Command the low fuel warning indicator on then off while observing the low fuel warning indicator.

Does the low fuel warning indicator turn on when commanded on and turn off when commanded off?
Yes GO to AG4
No GO to AG8

AG4 VERIFY THE OPERATION OF THE FUEL GAUGE
  • Ignition ON.
  • Verify the fuel gauge operates correctly and there are no customer concerns with the fuel gauge operation.

Does the fuel gauge operate correctly without any customer concerns related to fuel gauge indication?
Yes GO to AG5
No For base and mid-level IPC , GO to Pinpoint Test E
For high-level IPC , GO to Pinpoint Test B

AG5 PERFORM THE PCM (POWERTRAIN CONTROL MODULE) SELF-TEST
  • Using a diagnostic scan tool, perform the PCM self-test.

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes REFER to the Master DTC Chart.
No GO to AG6

AG6 CHECK THE GWM (GATEWAY MODULE A) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, check the GWM Continuous Memory Diagnostic Trouble Codes (DTCs).

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).
No GO to AG7

AG7 CONFIRM THE CURRENT FUEL LEVEL
  • Enter the Dealer Test Mode.
    REFER to: Instrument Panel Cluster (IPC) - System Operation and Component Description (413-01 Instrumentation, Message Center and Warning Chimes, Description and Operation).
  • Scroll to the Inst Fuel1 display.

Does the FLPM (second value) indicate 104 or less with an administrator key or between 104 and 164 with a MyKey® programmed key?
Yes If the low fuel RTT warning indicator is always on, the system is operating correctly at this time based on the current fuel level.
If the low fuel RTT warning indicator is never on, GO to AG8
No If the low fuel warning indicator is always on, GO to AG8
If the low fuel warning indicator is never on, the system is operating correctly at this time based on the current fuel level.

AG8 CHECK FOR CORRECT IPC (INSTRUMENT PANEL CLUSTER) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the IPC connector.
  • Repair:
    • corrosion (install new connector or terminals – clean module pins)
    • damaged or bent pins – install new terminals/pins
    • pushed-out pins – install new pins as necessary
  • Reconnect the IPC connector. Make sure it seats and latches correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB , GSB , SSM or FSA . If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, INSTALL a new IPC .
REFER to: Instrument Panel Cluster (IPC) (413-01 Instrumentation, Message Center and Warning Chimes, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

PINPOINT TEST AH: THE MIL (MALFUNCTION INDICATOR LAMP) IS NEVER OR ALWAYS ON

Normal Operation and Fault Conditions

See MIL . REFER to: Instrument Panel Cluster (IPC) - System Operation and Component Description (413-01 Instrumentation, Message Center and Warning Chimes, Description and Operation).

If the MIL request message is missing or invalid for less than 5 seconds, the IPC defaults the MIL to its last state (on or off) based upon the last known good message received.

If the MIL request message is missing for 5 seconds or longer, the IPC defaults the MIL on.

Possible Sources

  • Communication concern
  • GWM
  • PCM
  • IPC
AH1 IDENTIFY THE IPC (INSTRUMENT PANEL CLUSTER) LEVEL
  • Determine if the vehicle is equipped with a base or mid-level IPC .
    REFER to: Instrument Panel Cluster (IPC) - Overview (413-01 Instrumentation, Message Center and Warning Chimes, Description and Operation).

Is the vehicle equipped with a base or mid-level IPC ?
Yes GO to AH3
No GO to AH2

AH2 CHECK THE MESSAGE CENTER OPERATION
  • Ignition ON.
  • Close all doors, liftgate and hood.
  • Clear all message center warnings by pressing the OK button for each warning present.
  • Monitor the door ajar RTT warning indicator.
  • Open the driver door.
  • Clear the message center popup warning.
  • Monitor the door ajar RTT warning indicator.

Is the door ajar RTT warning indicator off with the door closed, and on with the door open?
Yes GO to AH4
No GO to Pinpoint Test A

AH3 PERFORM THE IPC (INSTRUMENT PANEL CLUSTER) INDICATOR LAMP CONTROL ACTIVE COMMAND
  • Using a diagnostic scan tool, view the IPC Parameter Identifications (PIDs).
  • Access the  IPC  and control the  TRANSA_LMP  PID

  • Command the MIL on and off.

Does the MIL illuminate when commanded on and turn off when commanded off?
Yes GO to AH4
No GO to AH8

AH4 PERFORM THE IPC (INSTRUMENT PANEL CLUSTER) SELF-TEST
  • Ignition ON.
  • Using a diagnostic scan tool, perform the IPC self-test.
  • Ceck for recorded Diagnostic Trouble Codes (DTCs).

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes REFER to the IPC DTC Chart.
No GO to AH5

AH5 CHECK THE GWM (GATEWAY MODULE A) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, check the GWM Continuous Memory Diagnostic Trouble Codes (DTCs).

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).
No If the MIL is never on, the system is operating correctly at this time.
If the MIL is always on, GO to AH6

AH6 CHECK THE PCM (POWERTRAIN CONTROL MODULE) KOEO (KEY ON, ENGINE OFF) AND KOER (KEY ON, ENGINE RUNNING) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, perform the KOEO self-test.
  • Start the engine.
  • Using a diagnostic scan tool, perform the KOER self-test.

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes REFER to the Master DTC Chart.
No GO to AH7

AH7 PERFORM THE PCM (POWERTRAIN CONTROL MODULE) KAM (KEEP ALIVE MEMORY) RESET
  • Turn the engine off.
  • Ignition ON.
  • Using the diagnostic scan tool, perform the PCM KAM reset.

Is the MIL still illuminated?
Yes DISCONNECT the battery for approximately 15 minutes, then RECONNECT the battery. If the MIL is still illuminated, GO to AH8
No The system is operating correctly at this time.

AH8 CHECK FOR CORRECT IPC (INSTRUMENT PANEL CLUSTER) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the IPC connector.
  • Repair:
    • corrosion (install new connector or terminals – clean module pins)
    • damaged or bent pins – install new terminals/pins
    • pushed-out pins – install new pins as necessary
  • Reconnect the IPC connector. Make sure it seats and latches correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB , GSB , SSM or FSA . If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, INSTALL a new IPC .
REFER to: Instrument Panel Cluster (IPC) (413-01 Instrumentation, Message Center and Warning Chimes, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

PINPOINT TEST AI: THE OVERSPEED WARNING INDICATOR OR RTT (RECONFIGURABLE TELLTALE) INDICATOR IS NEVER OR ALWAYS ON (GULF COOPERATIVE COUNTRIES [GCC])

Normal Operation and Fault Conditions

See Overspeed (Gulf Cooperative Countries [GCC]). REFER to: Instrument Panel Cluster (IPC) - System Operation and Component Description (413-01 Instrumentation, Message Center and Warning Chimes, Description and Operation).

If the vehicle speed message is missing or invalid for less than 5 seconds, the IPC defaults the overspeed warning indicator or RTT warning indicator to its last state (on or off) based upon the last known good message received.

If the vehicle speed message is missing for 5 seconds or longer, the IPC defaults the overspeed warning indicator or RTT warning indicator off.

Possible Sources

  • Speedometer indication concern
  • IPC configuration concern
  • IPC
AI1 IDENTIFY THE IPC (INSTRUMENT PANEL CLUSTER) LEVEL
  • Determine if the vehicle is equipped with a base IPC .
    REFER to: Instrument Panel Cluster (IPC) - Overview (413-01 Instrumentation, Message Center and Warning Chimes, Description and Operation).

Is the vehicle equipped with a base IPC ?
Yes GO to AI3
No GO to AI2

AI2 CHECK THE MESSAGE CENTER OPERATION
  • Ignition ON.
  • Close all doors, liftgate and hood.
  • Clear all message center warnings by pressing the OK button for each warning present.
  • Monitor the door ajar RTT warning indicator.
  • Open the driver door.
  • Clear the message center popup warning.
  • Monitor the door ajar RTT warning indicator.

Is the door ajar RTT warning indicator off with the door closed, and on with the door open?
Yes GO to AI4
No GO to Pinpoint Test A

AI3 PERFORM THE IPC (INSTRUMENT PANEL CLUSTER) INDICATOR LAMP CONTROL ACTIVE COMMAND
  • Access the  IPC  and control the  SAUDI_OVR_SPD  PID

  • Command the overspeed warning indicator on and off while observing the indicator .

Does the overspeed warning indicator illuminate when commanded on and turn off when commanded off?
Yes GO to AI4
No GO to AI6

AI4 CHECK THE SPEEDOMETER OPERATION
  • Verify the speedometer operates.

Does the speedometer operate?
Yes GO to AI5
No GO to Pinpoint Test F

AI5 PERFORM THE IPC (INSTRUMENT PANEL CLUSTER) SELF-TEST
  • Using a diagnostic scan tool, perform the IPC self-test.

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes REFER to the IPC DTC Chart.
No CONFIRM the vehicle was built for a Gulf Cooperative Country (GCC) market.
If the vehicle was not built for a Gulf Cooperative Country (GCC) market, the IPC is functioning correctly.
If the vehicle was built for a Gulf Cooperative Country (GCC) market, PERFORM the PMI procedure as directed by the diagnostic scan tool.
REFER to: Module Configuration - System Operation and Component Description (418-01 Module Configuration, Description and Operation).

AI6 CHECK FOR CORRECT IPC (INSTRUMENT PANEL CLUSTER) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the IPC connector.
  • Repair:
    • corrosion (install new connector or terminals – clean module pins)
    • damaged or bent pins – install new terminals/pins
    • pushed-out pins – install new pins as necessary
  • Reconnect the IPC connector. Make sure it seats and latches correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB , GSB , SSM or FSA . If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, INSTALL a new IPC .
REFER to: Instrument Panel Cluster (IPC) (413-01 Instrumentation, Message Center and Warning Chimes, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

PINPOINT TEST AJ: THE POWERTRAIN MALFUNCTION (WRENCH) WARNING INDICATOR OR RTT (RECONFIGURABLE TELLTALE) WARNING INDICATOR IS NEVER OR ALWAYS ON

Normal Operation and Fault Conditions

See Powertrain Malfunction (Wrench) Warning. REFER to: Instrument Panel Cluster (IPC) - System Operation and Component Description (413-01 Instrumentation, Message Center and Warning Chimes, Description and Operation).

If the transmission service required, engine service required or body service required message is missing for less than 5 seconds, the IPC defaults the powertrain malfunction (wrench) warning indicator or RTT warning indicator to the last indication state (on or off), based upon the last message received.

If the transmission service required, engine service required or body service required message is missing for 5 seconds or longer, the IPC defaults the powertrain malfunction (wrench) warning indicator or RTT warning indicator on.

Possible Sources

  • Communication concern
  • BCM
  • GWM
  • PCM
  • IPC
AJ1 IDENTIFY THE IPC (INSTRUMENT PANEL CLUSTER) LEVEL
  • Determine if the vehicle is equipped with a base IPC .
    REFER to: Instrument Panel Cluster (IPC) - Overview (413-01 Instrumentation, Message Center and Warning Chimes, Description and Operation).

Is the vehicle equipped with a base IPC ?
Yes GO to AJ3
No GO to AJ2

AJ2 CHECK THE MESSAGE CENTER OPERATION
  • Ignition ON.
  • Close all doors, liftgate and hood.
  • Clear all message center warnings by pressing the OK button for each warning present.
  • Monitor the door ajar RTT warning indicator.
  • Open the driver door.
  • Clear the message center popup warning.
  • Monitor the door ajar RTT warning indicator.

Is the door ajar RTT warning indicator off with the door closed, and on with the door open?
Yes GO to AJ4
No GO to Pinpoint Test A

AJ3 PERFORM THE IPC (INSTRUMENT PANEL CLUSTER) INDICATOR LAMP CONTROL ACTIVE COMMAND USING A DIAGNOSTIC SCAN TOOL
  • Ignition ON.
  • Using a diagnostic scan tool, view the IPC Parameter Identfications (PIDs).
  • Access the  IPC  and control the  ALL_LAMPS  PID

  • Command all warning lamps on then off while observing the powertrain malfunction (wrench) warning indicator.

Does the powertrain malfunction (wrench) warning indicator turn on when commanded on and turn off when commanded off?
Yes GO to AJ4
No GO to AJ9

AJ4 PERFORM THE IPC (INSTRUMENT PANEL CLUSTER) SELF-TEST
  • Using a diagnostic scan tool, perform the IPC self-test.

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes REFER to the IPC DTC Chart.
No GO to AJ5

AJ5 PERFORM THE BCM (BODY CONTROL MODULE) SELF-TEST
  • Using a diagnostic scan tool, perform the BCM self-test.

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes REFER to the Master DTC Chart.
No GO to AJ6

AJ6 CHECK THE GWM (GATEWAY MODULE A) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, check the GWM Continuous Memory Diagnostic Trouble Codes (DTCs).

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).
No If the powertrain malfunction (wrench) indicator or RTT indicator is never on, the system is operating correctly at this time. There are currently no vehicle concerns present that require the powertrain malfunction (wrench) indicator or RTT indicator display.
If the powertrain malfunction (wrench) indicator or RTT indicator is always on, GO to AJ7

AJ7 CHECK THE PCM (POWERTRAIN CONTROL MODULE) KOEO (KEY ON, ENGINE OFF) AND KOER (KEY ON, ENGINE RUNNING) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, perform the KOEO self-test.
  • Start the engine.
  • Using a diagnostic scan tool, perform the KOER self-test.

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes REFER to the Master DTC Chart.
No GO to AJ8

AJ8 PERFORM THE PCM (POWERTRAIN CONTROL MODULE) KAM (KEEP ALIVE MEMORY) RESET
  • Turn the engine off.
  • Ignition ON.
  • Using the diagnostic scan tool, perform the PCM KAM reset.

Is the powertrain malfunction (wrench) lamp still illuminated?
Yes DISCONNECT the battery for approximately 15 minutes, then RECONNECT the battery. If the powertrain malfunction (wrench) lamp is still illuminated, GO to AJ9
No The system is operating correctly at this time.

AJ9 CHECK FOR CORRECT IPC (INSTRUMENT PANEL CLUSTER) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the IPC connector.
  • Repair:
    • corrosion (install new connector or terminals – clean module pins)
    • damaged or bent pins – install new terminals/pins
    • pushed-out pins – install new pins as necessary
  • Reconnect the IPC connector. Make sure it seats and latches correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB , GSB , SSM or FSA . If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, INSTALL a new IPC .
REFER to: Instrument Panel Cluster (IPC) (413-01 Instrumentation, Message Center and Warning Chimes, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

PINPOINT TEST AK: THE PRNDL/PRNDM INDICATOR IS NEVER ON OR NEVER DISPLAYS P

Normal Operation and Fault Conditions

See PRNDL/PRNDM. REFER to: Instrument Panel Cluster (IPC) - System Operation and Component Description (413-01 Instrumentation, Message Center and Warning Chimes, Description and Operation).

If the transmission gear display or transmission gear display mode message is missing for less than 5 seconds, the PRNDL/PRNDM display remains in the last indication state (on or off), based upon the last message received.

If the transmission gear display or transmission gear display mode message is missing for 5 seconds or longer, the IPC defaults the PRNDL/PRNDM display off.

Possible Sources

  • Wiring, terminals or connectors
  • Communication concern
  • Transmission concern
  • GWM
  • PCM
  • SOBDMC ( HEV )
  • IPC

Visual Inspection and Pre-checks

  • Verify the vehicle is not in transport mode.
AK1 PERFORM THE IPC (INSTRUMENT PANEL CLUSTER) SELF-TEST
  • Ignition ON.
  • Using a diagnostic scan tool, perform the IPC self-test.

Are any DTCs recorded?
Yes REFER to the IPC DTC Chart.
No GO to AK2

AK2 CHECK THE GWM (GATEWAY MODULE A) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, check the GWM Continuous Memory Diagnostic Trouble Codes (DTCs).

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).
No For gas engine, GO to AK3
For HEV , GO to AK4

AK3 PERFORM THE PCM (POWERTRAIN CONTROL MODULE) SELF-TEST
  • Using a diagnostic scan tool, perform the PCM self-test.

Are any transmission related DTCs recorded?
Yes DIAGNOSE the PCM Diagnostic Trouble Codes (DTCs). REFER to the Master DTC Chart.
No GO to AK5

AK4 PERFORM THE SOBDMC (SECONDARY ON-BOARD DIAGNOSTIC CONTROL MODULE C) SELF-TEST
  • Using a diagnostic scan tool, perform the SOBDMC self-test.

Are any DTCs recorded?
Yes DIAGNOSE the SOBDMC Diagnostic Trouble Codes (DTCs). REFER to the Master DTC Chart.
No GO to AK5

AK5 CHECK FOR CORRECT IPC (INSTRUMENT PANEL CLUSTER) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the IPC connector.
  • Repair:
    • corrosion (install new connector or terminals – clean module pins)
    • damaged or bent pins – install new terminals/pins
    • pushed-out pins – install new pins as necessary
  • Reconnect the IPC connector. Make sure it seats and latches correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB , GSB , SSM or FSA . If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, INSTALL a new IPC .
REFER to: Instrument Panel Cluster (IPC) (413-01 Instrumentation, Message Center and Warning Chimes, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

PINPOINT TEST AL: THE READY TO DRIVE INDICATOR OR RTT (RECONFIGURABLE TELLTALE) INDICATOR IS NEVER ON ( HEV (HYBRID ELECTRIC VEHICLE) )

Normal Operation and Fault Conditions

See Ready to Drive (HEV ). REFER to: Instrument Panel Cluster (IPC) - System Operation and Component Description (413-01 Instrumentation, Message Center and Warning Chimes, Description and Operation).

If the ready to drive indication request message is missing for less than 5 seconds, the IPC defaults the ready to drive indicator or RTT indicator to the last indication state (on or off), based upon the last message received.

If the ready to drive indication request message is missing for 5 seconds or longer, the IPC defaults the ready to drive indicator or RTT indicator off.

Possible Sources

  • Communication concern
  • GWM
  • PCM
  • IPC
AL1 IDENTIFY THE IPC (INSTRUMENT PANEL CLUSTER) LEVEL
  • Determine if the vehicle is equipped with a mid-level IPC .
    REFER to: Instrument Panel Cluster (IPC) - Overview (413-01 Instrumentation, Message Center and Warning Chimes, Description and Operation).

Is the vehicle equipped with a mid-level IPC ?
Yes GO to AL3
No GO to AL2

AL2 CHECK THE MESSAGE CENTER OPERATION
  • Ignition ON.
  • Close all doors, liftgate and hood.
  • Clear all message center warnings by pressing the OK button for each warning present.
  • Monitor the door ajar RTT warning indicator.
  • Open the driver door.
  • Clear the message center popup warning.
  • Monitor the door ajar RTT warning indicator.

Is the door ajar RTT warning indicator off with the door closed, and on with the door open?
Yes GO to AL4
No GO to Pinpoint Test A

AL3 PERFORM THE IPC (INSTRUMENT PANEL CLUSTER) INDICATOR LAMP CONTROL ACTIVE COMMAND USING A DIAGNOSTIC SCAN TOOL
  • Ignition ON.
  • Using a diagnostic scan tool, view the IPC Parameter Identfications (PIDs).
  • Access the  IPC  and control the  HEV_RDY_LMP  PID

  • Command the ready to drive indicator on then off while observing the indicator.

Does the ready to drive indicator turn on when commanded on and turn off when commanded off?
Yes GO to AL4
No GO to AL6

AL4 PERFORM THE IPC (INSTRUMENT PANEL CLUSTER) SELF-TEST
  • Using a diagnostic scan tool, perform the IPC self-test.

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes REFER to the IPC DTC Chart.
No GO to AL5

AL5 CHECK THE GWM (GATEWAY MODULE A) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, check the GWM Continuous Memory Diagnostic Trouble Codes (DTCs).

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).
No DIAGNOSE all PCM Diagnostic Trouble Codes (DTCs). REFER to the Master DTC Chart.

AL6 CHECK FOR CORRECT IPC (INSTRUMENT PANEL CLUSTER) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the IPC connector.
  • Repair:
    • corrosion (install new connector or terminals – clean module pins)
    • damaged or bent pins – install new terminals/pins
    • pushed-out pins – install new pins as necessary
  • Reconnect the IPC connector. Make sure it seats and latches correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB , GSB , SSM or FSA . If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, INSTALL a new IPC .
REFER to: Instrument Panel Cluster (IPC) (413-01 Instrumentation, Message Center and Warning Chimes, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

PINPOINT TEST AM: THE SEATBELT WARNING INDICATOR OR RTT (RECONFIGURABLE TELLTALE) WARNING INDICATOR IS NEVER OR ALWAYS ON

Normal Operation and Fault Conditions

See Seatbelt Warning. REFER to: Instrument Panel Cluster (IPC) - System Operation and Component Description (413-01 Instrumentation, Message Center and Warning Chimes, Description and Operation).

If the driver seatbelt buckle status or passenger seatbelt buckle status message is missing for less than 5 seconds, the IPC defaults the seatbelt warning indicator or RTT indicator to its last indication state (on or off), based upon the last message received.

If the driver seatbelt buckle status or passenger seatbelt buckle status message is missing for 5 seconds or longer, the IPC defaults the seatbelt warning indicator or RTT warning indicator off.

Possible Sources

  • Driver or passenger seatbelt buckle concern
  • Communication concern
  • GWM
  • SRS
  • IPC
AM1 IDENTIFY THE IPC (INSTRUMENT PANEL CLUSTER) LEVEL
  • Determine if the vehicle is equipped with a base or mid-level IPC .
    REFER to: Instrument Panel Cluster (IPC) - Overview (413-01 Instrumentation, Message Center and Warning Chimes, Description and Operation).

Is the vehicle equipped with a base or mid-level IPC ?
Yes GO to AM3
No GO to AM2

AM2 CHECK THE MESSAGE CENTER OPERATION
  • Ignition ON.
  • Close all doors, liftgate and hood.
  • Clear all message center warnings by pressing the OK button for each warning present.
  • Monitor the door ajar RTT warning indicator.
  • Open the driver door.
  • Clear the message center popup warning.
  • Monitor the door ajar RTT warning indicator.

Is the door ajar RTT warning indicator off with the door closed, and on with the door open?
Yes GO to AM3
No GO to Pinpoint Test A

AM3 CHECK THE SEATBELT BUCKLE STATUS
  • Using a diagnostic scan tool, view the RCM Parameter Identifications (PIDs).
  • For driver seatbelt,

    Access the  RCM  and monitor the  SBELT_D_ST  PID

  • For passenger seatbelt,

    Access the  RCM  and monitor the  SBELT_P_ST  PID

  • Monitor the RCM driver seatbelt buckle Parameter Identifications (PIDs) while buckling and unbuckling the driver or passenger seatbelt.

Does the PID display BUCKLED with the seatbelt buckled and UNBUCKLED with the seatbelt unbuckled?
Yes For base or mid-level IPC , GO to AM4
For high-level IPC , GO to AM5
No INSTALL a new seatbelt buckle.
REFER to: Front Seatbelt Buckle (501-20A Seatbelt Systems, Removal and Installation).

AM4 PERFORM THE IPC (INSTRUMENT PANEL CLUSTER) INDICATOR LAMP CONTROL ACTIVE COMMAND
  • Using a diagnostic scan tool, view the IPC Parameter Identifications (PIDs).
  • Access the  IPC  and control the  W_SBLT  PID

  • Command the seatbelt warning indicator on and off while observing the seatbelt warning indicator.

Does the seatbelt warning indicator illuminate when commanded on and turn off when commanded off?
Yes GO to AM5
No GO to AM7

AM5 PERFORM THE IPC (INSTRUMENT PANEL CLUSTER) SELF-TEST
  • Ignition ON.
  • Using a diagnostic scan tool, perform the IPC self-test.

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes REFER to the IPC DTC Chart.
No GO to AM6

AM6 CHECK THE GWM (GATEWAY MODULE A) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, check the GWM Continuous Memory Diagnostic Trouble Codes (DTCs).

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).
No DIAGNOSE all RCM Diagnostic Trouble Codes (DTCs). REFER to the Master DTC Chart.

AM7 CHECK FOR CORRECT IPC (INSTRUMENT PANEL CLUSTER) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the IPC connector.
  • Repair:
    • corrosion (install new connector or terminals – clean module pins)
    • damaged or bent pins – install new terminals/pins
    • pushed-out pins – install new pins as necessary
  • Reconnect the IPC connector. Make sure it seats and latches correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB , GSB , SSM or FSA . If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, INSTALL a new IPC .
REFER to: Instrument Panel Cluster (IPC) (413-01 Instrumentation, Message Center and Warning Chimes, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

PINPOINT TEST AN: THE STABILITY-TRACTION CONTROL (SLIDING CAR ICON) INDICATOR OR RTT (RECONFIGURABLE TELLTALE) INDICATOR IS NEVER OR ALWAYS ON

Normal Operation and Fault Conditions

See Stability-Traction Control (Sliding Car Icon). REFER to: Instrument Panel Cluster (IPC) - System Operation and Component Description (413-01 Instrumentation, Message Center and Warning Chimes, Description and Operation).

If the stability-traction control indicator request is missing or invalid for less than 5 seconds, the IPC defaults the stability-traction control (sliding car icon) indicator or RTT indicator to the last indication state (on or off), based upon the last message received.

If the IPC does not receive the stability-traction control indicator request for 5 seconds or longer, the IPC defaults the stability-traction control (sliding car icon) indicator on.

Possible Sources

  • Communication concern
  • Stability-traction control system concern
  • GWM
  • IPC
AN1 IDENTIFY THE IPC (INSTRUMENT PANEL CLUSTER) LEVEL
  • Determine if the vehicle is equipped with a base or mid-level IPC .
    REFER to: Instrument Panel Cluster (IPC) - Overview (413-01 Instrumentation, Message Center and Warning Chimes, Description and Operation).

Is the vehicle equipped with a base or mid-level IPC ?
Yes GO to AN3
No GO to AN2

AN2 CHECK THE MESSAGE CENTER OPERATION
  • Ignition ON.
  • Close all doors, liftgate and hood.
  • Clear all message center warnings by pressing the OK button for each warning present.
  • Monitor the door ajar RTT warning indicator.
  • Open the driver door.
  • Clear the message center popup warning.
  • Monitor the door ajar RTT warning indicator.

Is the door ajar RTT warning indicator off with the door closed, and on with the door open?
Yes GO to AN4
No GO to Pinpoint Test A

AN3 PERFORM THE IPC (INSTRUMENT PANEL CLUSTER) INDICATOR LAMP CONTROL ACTIVE COMMAND
  • Using a diagnostic scan tool, view the IPC Parameter Identifications (PIDs).
  • Access the  IPC  and control the  TC/IVD/RSCLMP  PID

  • Command the stability-traction control indicator (sliding car icon) on and off while observing the indicator.

Does the stability-traction control (sliding car icon) indicator illuminate when commanded on and turn off when commanded off?
Yes GO to AN4
No GO to AN6

AN4 PERFORM THE IPC (INSTRUMENT PANEL CLUSTER) SELF-TEST
  • Ignition ON.
  • Using a diagnostic scan tool, perform the IPC self-test.

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes REFER to the IPC DTC Chart.
No GO to AN5

AN5 CHECK THE GWM (GATEWAY MODULE A) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, check the GWM Continuous Memory Diagnostic Trouble Codes (DTCs).

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).
No If the stability-traction control (sliding car icon) indicator is never on, the system is operating correctly.
If the stability-traction control (sliding car icon) indicator is always on, DIAGNOSE all ABS module Diagnostic Trouble Codes (DTCs).
REFER to: Anti-Lock Brake System (ABS) and Stability Control (206-09 Anti-Lock Brake System (ABS) and Stability Control, Diagnosis and Testing).

AN6 CHECK FOR CORRECT IPC (INSTRUMENT PANEL CLUSTER) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the IPC connector.
  • Repair:
    • corrosion (install new connector or terminals – clean module pins)
    • damaged or bent pins – install new terminals/pins
    • pushed-out pins – install new pins as necessary
  • Reconnect the IPC connector. Make sure it seats and latches correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB , GSB , SSM or FSA . If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, INSTALL a new IPC .
REFER to: Instrument Panel Cluster (IPC) (413-01 Instrumentation, Message Center and Warning Chimes, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

PINPOINT TEST AO: THE STABILITY-TRACTION CONTROL DISABLED (SLIDING CAR OFF ICON) INDICATOR OR RTT (RECONFIGURABLE TELLTALE) INDICATOR IS NEVER OR ALWAYS ON

Normal Operation and Fault Conditions

See Stability-Traction Control Disabled (Sliding Car OFF Icon). REFER to: Instrument Panel Cluster (IPC) - System Operation and Component Description (413-01 Instrumentation, Message Center and Warning Chimes, Description and Operation).

If the traction control off indicator request is missing or invalid for less than 5 seconds, the IPC defaults the stability-traction control disabled (sliding car OFF icon) indicator or RTT indicator to the last indication state (on or off), based upon the last message received.

If the IPC does not receive the traction control off indicator request for 5 seconds or longer, the IPC defaults the stability-traction control disabled (sliding car OFF icon) indicator or RTT off.

When a MyKey® programmed key is in use and the AdvanceTrac® on feature is configured always on, the traction control system cannot be disabled and the traction control indicator does not turn on when the traction control disable button is pressed. The traction control indicator still functions correctly to indicate a traction control system fault and a traction control active event.

Possible Sources

  • MyKey® programmed key in use
  • Stability-traction control system concern
  • Stability-traction control system cannot be disabled
  • Communication concern
  • GWM
  • IPC
AO1 IDENTIFY THE IPC (INSTRUMENT PANEL CLUSTER) LEVEL
  • Determine if the vehicle is equipped with a base or mid-level IPC .
    REFER to: Instrument Panel Cluster (IPC) - Overview (413-01 Instrumentation, Message Center and Warning Chimes, Description and Operation).

Is the vehicle equipped with a base or mid-level IPC ?
Yes GO to AO3
No GO to AO2

AO2 CHECK THE MESSAGE CENTER OPERATION
  • Ignition ON.
  • Close all doors, liftgate and hood.
  • Clear all message center warnings by pressing the OK button for each warning present.
  • Monitor the door ajar RTT warning indicator.
  • Open the driver door.
  • Clear the message center popup warning.
  • Monitor the door ajar RTT warning indicator.

Is the door ajar RTT warning indicator off with the door closed, and on with the door open?
Yes GO to AO4
No GO to Pinpoint Test A

AO3 PERFORM THE IPC (INSTRUMENT PANEL CLUSTER) INDICATOR LAMP CONTROL ACTIVE COMMAND
  • Using a diagnostic scan tool, view the IPC Parameter Identifications (PIDs).
  • Access the  IPC  and control the  STAB_TC_LMP  PID

  • Command the stability-traction control disabled (sliding car OFF icon) indicator on and off while observing the indicator.

Does the stability-traction control disabled (sliding car OFF icon) indicator illuminate when commanded on and turn off when commanded off?
Yes GO to AO4
No GO to AO8

AO4 PERFORM THE IPC (INSTRUMENT PANEL CLUSTER) SELF-TEST
  • Using a diagnostic scan tool, perform the IPC self-test.

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes REFER to the IPC DTC Chart.
No GO to AO5

AO5 CHECK THE GWM (GATEWAY MODULE A) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, check the GWM Continuous Memory Diagnostic Trouble Codes (DTCs).

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).
No GO to AO6

AO6 CHECK FOR THE KEY TYPE
  • Check if the key is a MyKey® programmed key or an administrator key. Refer to the Owner's Literature.

Is the key an administrator key?
Yes GO to AO7
No DIAGNOSE the stability-traction control system cannot be disabled.
   VIN required to access Guided Routine (ABS)

AO7 CHECK FOR THE ADVANCETRAC ON FEATURE CONFIGURED ALWAYS ON
  • Check if the AdvanceTrac feature is configured always on. Refer to the Owner's Literature.

Is the AdvanceTrac feature configured always on?
Yes The traction control system cannot be disabled when the AdvanceTrac on feature is configured always on.
No DIAGNOSE the stability-traction control system cannot be disabled.
   VIN required to access Guided Routine (ABS)

AO8 CHECK FOR CORRECT IPC (INSTRUMENT PANEL CLUSTER) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the IPC connector.
  • Repair:
    • corrosion (install new connector or terminals – clean module pins)
    • damaged or bent pins – install new terminals/pins
    • pushed-out pins – install new pins as necessary
  • Reconnect the IPC connector. Make sure it seats and latches correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB , GSB , SSM or FSA . If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, INSTALL a new IPC .
REFER to: Instrument Panel Cluster (IPC) (413-01 Instrumentation, Message Center and Warning Chimes, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

PINPOINT TEST AP: THE TPMS (TIRE PRESSURE MONITORING SYSTEM) WARNING INDICATOR OR RTT (RECONFIGURABLE TELLTALE) INDICATOR IS NEVER OR ALWAYS ON

Normal Operation and Fault Conditions

See TPMS Warning. REFER to: Instrument Panel Cluster (IPC) - System Operation and Component Description (413-01 Instrumentation, Message Center and Warning Chimes, Description and Operation).

If the tire pressure warning indicator message is missing for 5 seconds or less, the TPMS warning indicator or RTT warning indicator remains in its last indication state (on or off), based upon the last message received.

If the tire pressure warning indicator message is missing for 5 seconds or longer, the IPC flashes the TPMS warning indicator or RTT warning indicator for approximately 75 seconds, then illuminates the indication.

Possible Sources

  • Low tire pressure
  • Communication concern
  • TPMS
  • BCM
  • GWM
  • IPC
AP1 CHECK THE TIRE PRESSURE
  • Verify the tire pressure in all tires meets the recommended tire pressures on the vehicle certification label.
    REFER to: Identification Codes (100-01 Identification Codes, Description and Operation).

Do all the tires meet the recommended tire pressures?
Yes GO to AP2
No CORRECT the tire pressures.

AP2 IDENTIFY THE IPC (INSTRUMENT PANEL CLUSTER) LEVEL
  • Determine if the vehicle is equipped with a base or mid-level IPC .
    REFER to: Instrument Panel Cluster (IPC) - Overview (413-01 Instrumentation, Message Center and Warning Chimes, Description and Operation).

Is the vehicle equipped with a base or mid-level IPC ?
Yes GO to AP4
No GO to AP3

AP3 CHECK THE MESSAGE CENTER OPERATION
  • Ignition ON.
  • Close all doors, liftgate and hood.
  • Clear all message center warnings by pressing the OK button for each warning present.
  • Monitor the door ajar RTT warning indicator.
  • Open the driver door.
  • Clear the message center popup warning.
  • Monitor the door ajar RTT warning indicator.

Is the door ajar RTT warning indicator off with the door closed, and on with the door open?
Yes GO to AP5
No GO to Pinpoint Test A

AP4 PERFORM THE IPC (INSTRUMENT PANEL CLUSTER) INDICATOR LAMP CONTROL ACTIVE COMMAND
  • Using a diagnostic scan tool, view the IPC Parameter Identifications (PIDs).
  • Access the  IPC  and control the  TPMWARN_LMP  PID

  • Command the TPMS warning indicator on and off .

Does the TPMS warning indicator illuminate when commanded on and turn off when commanded off?
Yes GO to AP5
No GO to AP8

AP5 PERFORM THE IPC (INSTRUMENT PANEL CLUSTER) SELF-TEST
  • Using a diagnostic scan tool, perform the IPC self-test.

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes REFER to the IPC DTC Chart.
No GO to AP6

AP6 PERFORM THE BCM (BODY CONTROL MODULE) SELF-TEST
  • Using a diagnostic scan tool, perform the BCM self-test.

Are any DTCs recorded?
Yes REFER to the Master DTC Chart.
No GO to AP7

AP7 CHECK THE GWM (GATEWAY MODULE A) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, check the GWM Continuous Memory Diagnostic Trouble Codes (DTCs).

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).
No If the TPMS warning indicator is never on, the system is operating correctly.
If the TPMS warning indicator is always on, DIAGNOSE the TPMS .
REFER to: Tire Pressure Monitoring System (TPMS) - Vehicles With: Keyless Entry With Remote Start (204-04B Tire Pressure Monitoring System (TPMS), Diagnosis and Testing).

AP8 CHECK FOR CORRECT IPC (INSTRUMENT PANEL CLUSTER) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the IPC connector.
  • Repair:
    • corrosion (install new connector or terminals – clean module pins)
    • damaged or bent pins – install new terminals/pins
    • pushed-out pins – install new pins as necessary
  • Reconnect the IPC connector. Make sure it seats and latches correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB , GSB , SSM or FSA . If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, INSTALL a new IPC .
REFER to: Instrument Panel Cluster (IPC) (413-01 Instrumentation, Message Center and Warning Chimes, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

PINPOINT TEST AQ: THE VEHICLE PLUGGED IN RTT (RECONFIGURABLE TELLTALE) INDICATOR IS NEVER OR ALWAYS ON

Normal Operation and Fault Conditions

See Vehicle plugged In (PHEV ). REFER to: Instrument Panel Cluster (IPC) - System Operation and Component Description (413-01 Instrumentation, Message Center and Warning Chimes, Description and Operation).

If the check plug to start display request or charge cord connection status message is missing for less than 5 seconds, the IPC defaults the vehicle plugged in RTT indicator to its last indication state (on or off), based upon the last message received.

If the check plug to start display request or charge cord connection status message is missing for 5 seconds or longer, the IPC defaults the vehicle plugged in RTT indicator off.

Possible Sources

  • Communication concern
  • SOBDMC concern
  • GWM
  • IPC
AQ1 CHECK THE MESSAGE CENTER OPERATION
  • Ignition ON.
  • Close all doors, liftgate and hood.
  • Clear all message center warnings by pressing the OK button for each warning present.
  • Monitor the door ajar RTT .
  • Open the driver door.
  • Clear the message center popup warning.
  • Monitor the door ajar RTT .

Is the door ajar RTT off with the door closed, and on with the door open?
Yes GO to AQ2
No GO to Pinpoint Test A

AQ2 PERFORM THE IPC (INSTRUMENT PANEL CLUSTER) SELF-TEST
  • Ignition ON.
  • Using a diagnostic scan tool, perform the IPC self-test.

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes REFER to the IPC DTC Chart.
No GO to AQ3

AQ3 CHECK THE GWM (GATEWAY MODULE A) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, check the GWM Continuous Memory Diagnostic Trouble Codes (DTCs).

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).
No GO to AQ4

AQ4 PERFORM THE PCM (POWERTRAIN CONTROL MODULE) KOEO (KEY ON, ENGINE OFF) SELF-TEST
  • Ignition ON.
  • Using a diagnostic scan tool, perform the PCM KOEO self-test.

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes REFER to the appropriate 303-14 section.
No DIAGNOSE the high voltage battery charging system. REFER to the appropriate 414-03 section.

PINPOINT TEST AR: THE MESSAGE CENTER IS NOT OPERATING CORRECTLY

Refer to Wiring Diagrams Cell 60 for schematic and connector information.

Normal Operation and Fault Conditions

REFER to: Message Center - System Operation and Component Description (413-01 Instrumentation, Message Center and Warning Chimes, Description and Operation).

DTC Fault Trigger Conditions

DTC Description Fault Trigger Condition
IPC B1380:09 Steering Wheel Right Switch Pack: Component Failures A continuous and on-demand DTC that sets in the IPC when the IPC detects the steering wheel switch button (OK) has been pressed for 90 seconds contiuously ( PHEV only).
SCCM B1380:11 Steering Wheel Right Switch Pack: Circuit Short To Ground A continuous and on-demand DTC that sets in the SCCM when the SCCM detects a short to ground on the message center switch input circuit.
SCCM B1380:13 Steering Wheel Right Switch Pack: Circuit Open A continuous and on-demand DTC that sets in the SCCM when the SCCM detects a short to voltage or open on the message center switch input circuit.
SCCM B1380:96 Steering Wheel Right Switch Pack: Component Internal Failure A continuous and on-demand DTC that sets in the SCCM when the SCCM detects a switch failure.
SCCM B1380:9E Steering Wheel Right Switch Pack: Stuck On A continuous and on-demand DTC that sets in the SCCM when the SCCM detects a switch button is pressed for 5 seconds or longer.

Possible Sources

  • Wiring, terminals or connectors
  • Clockspring
  • Message center switch (part of the RH steering wheel switch)
  • SCCM
  • IPC

  WARNING: Incorrect repair techniques or actions can cause an accidental Supplemental Restraint System (SRS) deployment. Never compromise or depart from these instructions. Failure to precisely follow all instructions could result in serious personal injury from an accidental deployment.

AR1 PERFORM THE IPC (INSTRUMENT PANEL CLUSTER) SELF-TEST
  • Ignition ON.
  • Using a diagnostic scan tool, perform the IPC self-test.

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes REFER to the IPC DTC Chart.
No GO to AR2

AR2 CHECK FOR VOLTAGE SIGNAL TO THE STEERING WHEEL SWITCH

  WARNING: Turn the ignition OFF and wait one minute to deplete the backup power supply. Failure to follow this instruction may result in serious personal injury or death in the event of an accidental deployment.

  • Ignition OFF.
  • Remove the driver airbag.
    REFER to: Driver Airbag (501-20B Supplemental Restraint System, Removal and Installation).
  • Disconnect RH Steering Wheel Switch C2491 .
  • Ignition ON.
  • Measure:

     


    Positive Lead Measurement / Action Negative Lead
      C2491-2   C2491-5
      C2491-3   C2491-5

Is the voltage approximately 5 volts?
Yes INSTALL a new RH steering wheel switch.
REFER to: Steering Wheel Multifunction Switch (211-05 Steering Wheel and Column Electrical Components, Removal and Installation).
No GO to AR3

AR3 CHECK FOR A VOLTAGE SIGNAL TO THE TOP OF THE CLOCKSPRING
  • Ignition OFF.
  • Disconnect Clockspring C218B .
  • Ignition ON.
  • Measure:
    Positive Lead Measurement / Action Negative Lead
    Upper Clockspring C218B, pin 11 (component side) Upper Clockspring C218B, pin 13 (component side)
    Upper Clockspring C218B, pin 12 (component side) Upper Clockspring C218B, pin 13 (component side)

Is the voltage approximately 5 volts?
Yes REPAIR the steering wheel harness (open or short is present) or INSTALL a new steering wheel as necessary.
No GO to AR4

AR4 PERFORM THE SCCM (STEERING COLUMN CONTROL MODULE) SELF-TEST
  • Using a diagnostic scan tool, perform the SCCM self-test.

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes For DTC B1380:11, GO to AR5
For DTC B1380:13, GO to AR6
For all other SCCM Diagnostic Trouble Codes (DTCs), REFER to the Master DTC Chart.
No GO to AR8

AR5 CHECK THE CLOCKSPRING FOR A SHORT TO GROUND
  • Ignition OFF.
  • Remove the clockspring.
    REFER to: Clockspring (501-20B Supplemental Restraint System, Removal and Installation).
  • Ignition ON.
  • NOTE: DTC B1380:11 may be present when carrying out this step and should be disregarded at this time. Using a diagnostic scan tool, carry out the SCCM self-test.

Is DTC B1380:13 present?
Yes INSTALL a new clockspring.
REFER to: Clockspring (501-20B Supplemental Restraint System, Removal and Installation).
No GO to AR8

AR6 CHECK THE MESSAGE CENTER SIGNAL CIRCUITS FOR AN OPEN THROUGH THE CLOCKSPRING
  • Ignition OFF.
  • Remove the clockspring.
    REFER to: Clockspring (501-20B Supplemental Restraint System, Removal and Installation).
  • Measure:
    Positive Lead Measurement / Action Negative Lead
    Clockspring C218B-11 (component side) Clockspring C218C-5 (component side)
    Clockspring C218B-12 (component side) Clockspring C218C-6 (component side)

Is the resistance less than 3 ohms?
Yes GO to AR7
No INSTALL a new clockspring.
REFER to: Clockspring (501-20B Supplemental Restraint System, Removal and Installation).

AR7 CHECK THE MESSAGE CENTER RETURN CIRCUIT FOR AN OPEN THROUGH CLOCKSPRING
  • Measure:
    Positive Lead Measurement / Action Negative Lead
    Clockspring C218B-13 (component side) Clockspring C218C-7 (component side)

Is the resistance less than 3 ohms?
Yes GO to AR8
No INSTALL a new clockspring.
REFER to: Clockspring (501-20B Supplemental Restraint System, Removal and Installation).

AR8 CHECK FOR CORRECT SCCM (STEERING COLUMN CONTROL MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the SCCM connectors.
  • Repair:
    • corrosion (install new connector or terminals – clean module pins)
    • damaged or bent pins – install new terminals/pins
    • pushed-out pins – install new pins as necessary
  • Reconnect all the SCCM connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK On-Line Automotive Service Information System (OASIS) for any applicable service articles. TSB , GSB , SSM or FSA If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, INSTALL a new SCCM .
REFER to: Steering Column Control Module (SCCM) (211-05 Steering Wheel and Column Electrical Components, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

PINPOINT TEST AS: THE BRAKE COACH DISPLAY IS INOPERATIVE OR INCORRECT

Normal Operation and Fault Conditions

See Brake Coach Display.

If the brake event data or regenerative braking event level data message is missing or invalid for 5 seconds or longer, the IPC defaults the brake coach display off.

Possible Sources

  • Communication concern
  • PCM concern
  • GWM concern
  • IPC
AS1 CHECK THE MESSAGE CENTER OPERATION
  • Ignition ON.
  • Close all doors, liftgate and hood.
  • Clear all message center warnings by pressing the OK button for each warning present.
  • Monitor the door ajar RTT warning indicator.
  • Open the driver door.
  • Clear the message center popup warning.
  • Monitor the door ajar RTT warning indicator.

Is the door ajar RTT warning indicator off with the door closed, and on with the door open?
Yes GO to AS2
No GO to Pinpoint Test T

AS2 VERIFY THE IPC (INSTRUMENT PANEL CLUSTER) IS SET TO THE BRAKE COACH DISPLAY SCREEN
  • Ignition ON.
  • NOTE: The IPC and message center navigation can be found in the Owner's Literature. Using the message center controls, make sure the IPC is set to display the brake coach display screen.

Is the IPC set to the brake coach display screen?
Yes GO to AS3
No The brake coach display is operating correctly. The IPC was not set to the correct display screen.

AS3 PERFORM THE IPC (INSTRUMENT PANEL CLUSTER) SELF-TEST
  • Using a diagnostic scan tool, perform the IPC self-test.

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes REFER to the DTC Chart: IPC in this section.
No GO to AS4

AS4 PERFORM THE PCM (POWERTRAIN CONTROL MODULE) SELF-TEST
  • Using a diagnostic scan tool, perform the PCM self-test.

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes REFER to the Master DTC Chart.
No GO to AS5

AS5 CHECK THE GWM (GATEWAY MODULE A) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, check the GWM Continuous Memory Diagnostic Trouble Codes (CMDTCs).

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).
No GO to AS6

AS6 CHECK FOR CORRECT IPC (INSTRUMENT PANEL CLUSTER) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the IPC connector.
  • Repair:
    • corrosion (install new connector or terminals – clean module pins)
    • damaged or bent pins – install new terminals/pins
    • pushed-out pins – install new pins as necessary
  • Reconnect the IPC connector. Make sure it seats and latches correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB , GSB , SSM or FSA . If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, INSTALL a new IPC .
REFER to: Instrument Panel Cluster (IPC) (413-01 Instrumentation, Message Center and Warning Chimes, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

PINPOINT TEST AT: THE COMPASS IS INOPERATIVE

Normal Operation and Fault Conditions

See Compass Display. REFER to: Message Center - System Operation and Component Description (413-01 Instrumentation, Message Center and Warning Chimes, Description and Operation).

If the compass direction message is missing or invalid for 5 seconds or less, the compass displays the last vehicle direction based upon the last known good compass display message received.

If the compass direction message is invalid or missing for more than 5 seconds, the IPC defaults the display to all dashes (---).

Possible Sources

  • Communication concern
  • APIM concern
  • IPC
AT1 RETRIEVE THE RECORDED DIAGNOSTIC TROUBLE CODES (DTCS) FROM THE APIM (SYNC MODULE) SELF-TEST
  • Ignition ON.
  • Using a diagnostic scan tool, perform the APIM self-test.

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes
REFER to: Information and Entertainment System (415-00 Information and Entertainment System - General Information, Diagnosis and Testing).
No GO to AT2

AT2 RETRIEVE THE RECORDED DIAGNOSTIC TROUBLE CODES (DTCS) FROM THE IPC (INSTRUMENT PANEL CLUSTER) SELF-TEST
  • Using a diagnostic scan tool, perform the IPC self-test.

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes REFER to the IPC DTC Chart.
No
   VIN required to access Guided Routine (APIM)

PINPOINT TEST AU: THE DTE (DISTANCE TO EMPTY) DISPLAY IS INCORRECT OR FLUCTUATES

NOTE: The DTE display and the fuel gauge both use the fuel level input from the fuel tank to provide their respective functions. If the fuel gauge doesn't function correctly, both the fuel gauge and the DTE display are affected.

NOTE: The actual DTE can be higher or lower than the DTE displayed in the message center due to changes in driving conditions. It is important to understand how the DTE is calculated and the factors that impact the DTE display when determining how to address any DTE concerns.

NOTE: Even if the fuel economy is relatively constant, the DTE can vary in the short term by up to 50 miles, but is usually within 10 miles.

Normal Operation and Fault Conditions

See DTE /Average Fuel Economy (AFE). REFER to: Message Center - System Operation and Component Description (413-01 Instrumentation, Message Center and Warning Chimes, Description and Operation).

The DTE is calculated in the PCM using the PCM internal Running Average Fuel Economy (RAFE), which is the fuel economy over a much longer distance than the Instantaneous Fuel Economy (IFE). The PCM Running Average Fuel Economy (RAFE) is not displayed in the IPC . The IPC shows a static value for Running Average Fuel Economy (RAFE) in Engineering Test mode. The fuel level input from the fuel sender(s), fuel consumption and odometer are used to determine how many miles the vehicle can be driven based on the remaining fuel in the tank. The speedometer signal is required to determine whether a refueling event is detected accurately.

The PCM defaults to a preset baseline L/100km (mpg) Running Average Fuel Economy (RAFE) when the keep alive memory is reset or the PCM is flashed and changes afterward based on driving habits and conditions.

Since the DTE is calculated and averaged over a longer period of time, varying driving conditions can have a significant impact on the current or short term DTE as opposed to the displayed DTE . This difference often leads to customer complaints of incorrect or invalid DTE .

The following list provides some (not all) of the driving conditions that may lead to an incorrect or fluctuating DTE concern:

  • Changing between towing/not towing
  • Changing driving between city and highway
  • Allowing the vehicle to idle for long periods of time
  • Using the remote start feature (if equipped) frequently or allowing the vehicle to warm up, particularly when parked on a grade
  • Parking or driving on grades
  • Inconsistent use of gasoline or E85 fuels
  • Over-fueling or not filling the tank completely (trickle filling at above full, partial refueling with less than 10% of fuel tank capacity)

The PCM uses the following network inputs to control the DTE .

  • Fuel alcohol percent
  • Fuel flow volume
  • Odometer count
  • Transport mode
  • Fuel level input from the IPC

The DTE features the following:

DTE decreases while driving, but can increase if fuel economy improves. After a period of high consumption and entering a state of low consumption, it is possible that DTE will not change for a period of time.

DTE calculation considers the amount of fuel above an empty indication. There is a certain amount of reserve fuel below the empty indication ( DTE equals 0) which allows for a minimal distance of additional driving. This fuel volume is not a specified amount and should not be relied upon.

Possible Sources

  • Fuel gauge concern
  • Changing between city and highway driving
  • Extended idle times
  • Using the remote start feature (if equipped) frequently or allowing the vehicle to warm up, particularly when parked on a grade
  • Parking or driving on grades
  • Inconsistent use of gasoline or E85 fuels
  • Over-fueling or not filling the tank completely (trickle filling at above full, partial refueling with less than 10% of fuel tank capacity)
  • PCM concern
  • IPC configuration

Visual Inspection and Pre-checks

  • If any of the previous conditions occur, the vehicle must be driven over time to allow the DTE calculations to adjust.
AU1 REVIEW AND INVESTIGATE THE FOLLOWING DRIVING CONDITIONS WITH THE CUSTOMER
  • Determine whether the driver changes the following driving conditions:
    • changing between towing/not towing, city/highway driving
    • use of extended idle times
    • use of remote start frequently (if equipped)
    • parking/driving on grades
    • use of E85 fuel exclusively or switching to non-Ethanol fuel
    • over filling the fuel tank or not filling the tank completely (partial refueling)

Does the driver change driving conditions?
Yes Advise the customer how changing driving conditions can affect the current short-term DTE as opposed to the displayed long-term DTE .
No GO to AU2

AU2 CHECK THE FUEL GAUGE FOR CORRECT OPERATION
  • Ignition ON.
  • Verify the fuel gauge is functioning and correctly indicating the remaining fuel level.

Is the fuel gauge operating correctly?
Yes GO to AU3
No GO to Pinpoint Test E

AU3 RETRIEVE THE RECORDED DIAGNOSTIC TROUBLE CODES (DTCS) FROM THE IPC (INSTRUMENT PANEL CLUSTER) SELF-TEST
  • Using a diagnostic scan tool, perform the IPC self-test.

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes REFER to the IPC DTC Chart.
No GO to AU4

AU4 PERFORM THE BCM (BODY CONTROL MODULE) SELF-TEST
  • Using a diagnostic scan tool, perform the BCM self-test.

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes REFER to the Master DTC Chart.
No The vehicle configuration is most likely incorrect for the fuel tank size. INSTALL As-Built data from PTS following scan tool instructions.

PINPOINT TEST AV: THE DTE (DISTANCE TO EMPTY) DISPLAY IS INOPERATIVE

Normal Operation and Fault Conditions

REFER to: Message Center - System Operation and Component Description (413-01 Instrumentation, Message Center and Warning Chimes, Description and Operation).

Possible Sources

  • Communication concern
  • IPC
AV1 VERIFY OPERATION OF THE FUEL GAUGE
  • Ignition ON.
  • Verify operation of the fuel gauge.

Does the fuel gauge operate properly?
Yes GO to AV2
No GO to Pinpoint Test E

AV2 VERIFY OPERATION OF THE SPEEDOMETER
  • Verify operation of the speedometer.

Does the speedometer operate properly?
Yes GO to AV3
No GO to Pinpoint Test F

AV3 VERIFY OPERATION OF THE ODOMETER
  • Verify operation of the odometer.

Does the odometer operate properly?
Yes GO to AV4
No GO to Pinpoint Test H

AV4 CHECK FOR CORRECT IPC (INSTRUMENT PANEL CLUSTER) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the IPC connector.
  • Repair:
    • corrosion (install new connector or terminals – clean module pins)
    • damaged or bent pins – install new terminals/pins
    • pushed-out pins – install new pins as necessary
  • Reconnect the IPC connector. Make sure it seats and latches correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB , GSB , SSM or FSA . If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, INSTALL a new IPC .
REFER to: Instrument Panel Cluster (IPC) (413-01 Instrumentation, Message Center and Warning Chimes, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

PINPOINT TEST AW: THE ELECTRIC VEHICLE (EV) COACH DISPLAY IS INOPERATIVE OR INCORRECT (HEV (HYBRID ELECTRIC VEHICLE) / PHEV (PLUG-IN HYBRID ELECTRIC VEHICLE) )

Normal Operation and Fault Conditions

See Electric Vehicle (EV) Coach Display. REFER to: Message Center - System Operation and Component Description (413-01 Instrumentation, Message Center and Warning Chimes, Description and Operation).

If the power level fill display, power level threshold display or power regeneration threshold display message is missing or invalid for 5 seconds or longer, the IPC defaults the Electric Vehicle (EV) coach display off.

Possible Sources

  • Communication concern
  • PCM concern
  • GWM concern
  • IPC
AW1 CHECK THE MESSAGE CENTER OPERATION
  • Ignition ON.
  • Close all doors, liftgate and hood.
  • Clear all message center warnings by pressing the OK button for each warning present.
  • Monitor the door ajar RTT warning indicator.
  • Open the driver door.
  • Clear the message center popup warning.
  • Monitor the door ajar RTT warning indicator.

Is the door ajar RTT warning indicator off with the door closed, and on with the door open?
Yes GO to AW2
No GO to Pinpoint Test T

AW2 PERFORM THE IPC (INSTRUMENT PANEL CLUSTER) SELF-TEST
  • Using a diagnostic scan tool, perform the IPC self-test.

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes REFER to the DTC Chart: IPC in this section.
No GO to AW3

AW3 PERFORM THE PCM (POWERTRAIN CONTROL MODULE) SELF-TEST
  • Using a diagnostic scan tool, perform the PCM self-test.

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes REFER to the Master DTC Chart.
No GO to AW4

AW4 CHECK THE GWM (GATEWAY MODULE A) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, check the GWM Continuous Memory Diagnostic Trouble Codes (CMDTCs).

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).
No GO to AW5

AW5 CHECK FOR CORRECT IPC (INSTRUMENT PANEL CLUSTER) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the IPC connector.
  • Repair:
    • corrosion (install new connector or terminals – clean module pins)
    • damaged or bent pins – install new terminals/pins
    • pushed-out pins – install new pins as necessary
  • Reconnect the IPC connector. Make sure it seats and latches correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB , GSB , SSM or FSA . If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, INSTALL a new IPC .
REFER to: Instrument Panel Cluster (IPC) (413-01 Instrumentation, Message Center and Warning Chimes, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

PINPOINT TEST AX: THE ELECTRIC EFFICIENCY DISPLAY IS INOPERATIVE OR INCORRECT (PHEV (PLUG-IN HYBRID ELECTRIC VEHICLE) )

Normal Operation and Fault Conditions

See Electric Efficiency Display. REFER to: Message Center - System Operation and Component Description (413-01 Instrumentation, Message Center and Warning Chimes, Description and Operation).

If the range per charge display message is missing or invalid for 5 seconds or longer, the IPC defaults the energy efficiency display off.

Possible Sources

  • Communication concern
  • SOBDMC concern
  • GWM concern
  • IPC
AX1 CHECK THE MESSAGE CENTER OPERATION
  • Ignition ON.
  • Close all doors, liftgate and hood.
  • Clear all message center warnings by pressing the OK button for each warning present.
  • Monitor the door ajar RTT warning indicator.
  • Open the driver door.
  • Clear the message center popup warning.
  • Monitor the door ajar RTT warning indicator.

Is the door ajar RTT warning indicator off with the door closed, and on with the door open?
Yes GO to AX2
No GO to Pinpoint Test A

AX2 VERIFY THE IPC (INSTRUMENT PANEL CLUSTER) IS SET TO THE ELECTRIC EFFICIENCY DISPLAY SCREEN
  • Ignition ON.
  • NOTE: The IPC and message center navigation can be found in the Owner's Literature. Using the message center controls, make sure the IPC is set to display the electric efficiency display screen.

Is the IPC set to the electric efficiency display screen?
Yes GO to AX3
No The electric efficiency display is operating correctly. The IPC was not set to the correct display screen.

AX3 PERFORM THE IPC (INSTRUMENT PANEL CLUSTER) SELF-TEST
  • Using a diagnostic scan tool, perform the IPC self-test.

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes REFER to the DTC Chart: IPC in this section.
No GO to AX4

AX4 PERFORM THE SOBDMC (SECONDARY ON-BOARD DIAGNOSTIC CONTROL MODULE C) SELF-TEST
  • Using a diagnostic scan tool, perform the SOBDMC self-test.

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes REFER to the appropriate 414-03 section.
No GO to AX5

AX5 CHECK THE GWM (GATEWAY MODULE A) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, check the GWM Continuous Memory Diagnostic Trouble Codes (CMDTCs).

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).
No GO to AX6

AX6 CHECK FOR CORRECT IPC (INSTRUMENT PANEL CLUSTER) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the IPC connector.
  • Repair:
    • corrosion (install new connector or terminals – clean module pins)
    • damaged or bent pins – install new terminals/pins
    • pushed-out pins – install new pins as necessary
  • Reconnect the IPC connector. Make sure it seats and latches correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB , GSB , SSM or FSA . If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, INSTALL a new IPC .
REFER to: Instrument Panel Cluster (IPC) (413-01 Instrumentation, Message Center and Warning Chimes, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

PINPOINT TEST AY: THE ELECTRIC VEHICLE (EV) RANGE DISPLAY IS INOPERATIVE OR INCORRECT (PHEV (PLUG-IN HYBRID ELECTRIC VEHICLE) )

Normal Operation and Fault Conditions

See Electric Vehicle (EV) Range Display. REFER to: Message Center - System Operation and Component Description (413-01 Instrumentation, Message Center and Warning Chimes, Description and Operation).

If the hybrid mode status display message is missing or invalid for 5 seconds or longer, the IPC defaults the Electric Vehicle (EV) range display off.

Possible Sources

  • Communication concern
  • SOBDMC concern
  • GWM concern
  • IPC
AY1 CHECK THE MESSAGE CENTER OPERATION
  • Ignition ON.
  • Close all doors, liftgate and hood.
  • Clear all message center warnings by pressing the OK button for each warning present.
  • Monitor the door ajar RTT warning indicator.
  • Open the driver door.
  • Clear the message center popup warning.
  • Monitor the door ajar RTT warning indicator.

Is the door ajar RTT warning indicator off with the door closed, and on with the door open?
Yes GO to AY2
No GO to Pinpoint Test A

AY2 PERFORM THE IPC (INSTRUMENT PANEL CLUSTER) SELF-TEST
  • Using a diagnostic scan tool, perform the IPC self-test.

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes REFER to the DTC Chart: IPC in this section.
No GO to AY3

AY3 PERFORM THE SOBDMC (SECONDARY ON-BOARD DIAGNOSTIC CONTROL MODULE C) SELF-TEST
  • Using a diagnostic scan tool, perform the SOBDMC self-test.

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes REFER to the appropriate 414-03 section.
No GO to AY4

AY4 CHECK THE GWM (GATEWAY MODULE A) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, check the GWM Continuous Memory Diagnostic Trouble Codes (CMDTCs).

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).
No GO to AY5

AY5 CHECK FOR CORRECT IPC (INSTRUMENT PANEL CLUSTER) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the IPC connector.
  • Repair:
    • corrosion (install new connector or terminals – clean module pins)
    • damaged or bent pins – install new terminals/pins
    • pushed-out pins – install new pins as necessary
  • Reconnect the IPC connector. Make sure it seats and latches correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB , GSB , SSM or FSA . If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, INSTALL a new IPC .
REFER to: Instrument Panel Cluster (IPC) (413-01 Instrumentation, Message Center and Warning Chimes, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

PINPOINT TEST AZ: THE FUEL ECONOMY DISPLAY IS INOPERATIVE OR INCORRECT (HEV (HYBRID ELECTRIC VEHICLE) )

Normal Operation and Fault Conditions

See Fuel Economy Display. REFER to: Message Center - System Operation and Component Description (413-01 Instrumentation, Message Center and Warning Chimes, Description and Operation).

If the fuel flow volume display, odometer count, ignition key type, or vehicle speed message is missing or invalid for 5 seconds or longer, the IPC defaults the fuel economy display off.

Possible Sources

  • Communication concern
  • PCM concern
  • BCM
  • GWM concern
  • IPC
AZ1 CHECK THE MESSAGE CENTER OPERATION
  • Ignition ON.
  • Close all doors, liftgate and hood.
  • Clear all message center warnings by pressing the OK button for each warning present.
  • Monitor the door ajar RTT warning indicator.
  • Open the driver door.
  • Clear the message center popup warning.
  • Monitor the door ajar RTT warning indicator.

Is the door ajar RTT warning indicator off with the door closed, and on with the door open?
Yes GO to AZ2
No GO to Pinpoint Test T

AZ2 VERIFY THE IPC (INSTRUMENT PANEL CLUSTER) IS SET TO THE FUEL ECONOMY DISPLAY SCREEN
  • Ignition ON.
  • NOTE: The IPC and message center navigation can be found in the Owner's Literature. Using the message center controls, make sure the IPC is set to display the fuel economy display screen.

Is the IPC set to the fuel economy display screen?
Yes GO to AZ3
No The fuel economy display is operating correctly. The IPC was not set to the correct display screen.

AZ3 PERFORM THE IPC (INSTRUMENT PANEL CLUSTER) SELF-TEST
  • Using a diagnostic scan tool, perform the IPC self-test.

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes REFER to the DTC Chart: IPC in this section.
No GO to AZ4

AZ4 PERFORM THE PCM (POWERTRAIN CONTROL MODULE) SELF-TEST
  • Using a diagnostic scan tool, perform the PCM self-test.

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes REFER to the Master DTC Chart.
No GO to AZ5

AZ5 PERFORM THE BCM (BODY CONTROL MODULE) SELF-TEST
  • Using a diagnostic scan tool, perform the BCM self-test.

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes REFER to the Master DTC Chart.
No GO to AZ6

AZ6 CHECK THE GWM (GATEWAY MODULE A) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, check the GWM Continuous Memory Diagnostic Trouble Codes (CMDTCs).

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).
No GO to AZ7

AZ7 CHECK FOR CORRECT IPC (INSTRUMENT PANEL CLUSTER) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the IPC connector.
  • Repair:
    • corrosion (install new connector or terminals – clean module pins)
    • damaged or bent pins – install new terminals/pins
    • pushed-out pins – install new pins as necessary
  • Reconnect the IPC connector. Make sure it seats and latches correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB , GSB , SSM or FSA . If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, INSTALL a new IPC .
REFER to: Instrument Panel Cluster (IPC) (413-01 Instrumentation, Message Center and Warning Chimes, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

PINPOINT TEST BA: THE OFF ROAD DISPLAY IS INOPERATIVE

Normal Operation and Fault Conditions

See Off Road Display. REFER to: Message Center - System Operation and Component Description (413-01 Instrumentation, Message Center and Warning Chimes, Description and Operation).

If the vehicle pitch angle display, vehicle roll angle display, steering wheel angle, stability-traction control or AWD status message is missing for less than 5 seconds, the IPC defaults the off road display based on the last message received.

If the vehicle pitch angle display, vehicle roll angle display, steering wheel angle, stability-traction control or AWD status message is missing for 5 seconds or longer, the IPC defaults the off road display to 0 with the text display blank.

Possible Sources

  • Communication concern
  • ABS module concern
  • AWD module concern
  • GWM concern
  • IPC
BA1 VERIFY THE IPC (INSTRUMENT PANEL CLUSTER) IS SET TO THE OFF ROAD DISPLAY SCREEN
  • Ignition ON.
  • NOTE: The IPC and message center navigation can be found in the Owner's Literature. Using the message center controls, make sure the IPC is set to display the off road display screen.

Is the IPC set to the off road display screen?
Yes GO to BA2
No The off road display is operating correctly. The IPC was not set to the correct display screen.

BA2 PERFORM THE ABS (ANTI-LOCK BRAKE SYSTEM) MODULE SELF-TEST
  • Using a diagnostic scan tool, perform the ABS module self-test.
  • Check for recorded Diagnostic Trouble Codes (DTCs).

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes REFER to the Master DTC Chart.
No GO to BA3

BA3 PERFORM THE AWD (ALL-WHEEL DRIVE) MODULE SELF-TEST
  • Using a diagnostic scan tool, perform the AWD module self-test.
  • Check for recorded Diagnostic Trouble Codes (DTCs).

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes REFER to the Master DTC Chart.
No GO to BA4

BA4 CHECK THE GWM (GATEWAY MODULE A) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, check the GWM Continuous Memory Diagnostic Trouble Codes (CMDTCs).

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).
No GO to BA5

BA5 CHECK FOR CORRECT IPC (INSTRUMENT PANEL CLUSTER) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the IPC connector.
  • Repair:
    • corrosion (install new connector or terminals – clean module pins)
    • damaged or bent pins – install new terminals/pins
    • pushed-out pins – install new pins as necessary
  • Reconnect the IPC connector. Make sure it seats and latches correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB , GSB , SSM or FSA . If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, INSTALL a new IPC .
REFER to: Instrument Panel Cluster (IPC) (413-01 Instrumentation, Message Center and Warning Chimes, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

PINPOINT TEST BB: THE OUTSIDE AIR TEMPERATURE DISPLAY IS INOPERATIVE OR INCORRECT

Normal Operation and Fault Conditions

See Outside Air Temperature. REFER to: Message Center - System Operation and Component Description (413-01 Instrumentation, Message Center and Warning Chimes, Description and Operation).

If the outside air temperature status message is missing or invalid for less than 5 seconds, the IPC defaults the outside air temperature display to the last temperature reading, based upon the last message received.

If the outside air temperature status message is missing or invalid for 5 seconds or longer from the HVAC module, the IPC displays all dashes (- - - -) in the outside air temperature display area.

DTC Fault Trigger Conditions

DTC Description Fault Trigger Condition
PCM P0071:00 Ambient Air Temperature Sensor Circuit 'A' Range/Performance: No Sub Type Information Sets when the PCM detects the ambient air temperature sensor reading does not correlate with the other temperature sensor readings at ignition ON. The PCM runs this logic after an engine off and a calibrated soak period, typically 6 to 8 hours. This soak period allows the ambient air temperature sensor and the other temperature sensors to stabilize and not differ by greater than a calibrated value, typically 18° C (32.4° F).
PCM P0072:00 Ambient Air Temperature Sensor Circuit 'A' Low: No Sub Type Information Sets when the PCM detects the ambient air temperature sensor signal is less than the self-test minimum.
PCM P0073:00 Ambient Air Temperature Sensor Circuit 'A' High: No Sub Type Information Sets when the PCM detects the ambient air temperature sensor signal is greater than the self-test maximum.
PCM P0074:00 Ambient Air Temperature Sensor Circuit 'A' Intermittent/Erratic: No Sub Type Information Sets when the PCM detects the ambient air temperature sensor signal changes beyond the minimum or maximum calibrated limit.

Possible Sources

  • Communication concern
  • Ambient air temperature sensor input to the PCM
  • GWM
  • HVAC module
BB1 PERFORM THE IPC (INSTRUMENT PANEL CLUSTER) SELF-TEST
  • Ignition ON.
  • Using a diagnostic scan tool, perform the IPC self-test.

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes REFER to the IPC DTC Chart.
No GO to BB2

BB2 PERFORM THE HVAC (HEATING, VENTILATION AND AIR CONDITIONING) MODULE SELF-TEST
  • Using a diagnostic scan tool, perform the HVAC module self-test.

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes REFER to the Master DTC Chart.
No GO to BB3

BB3 CHECK THE GWM (GATEWAY MODULE A) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, check the GWM Continuous Memory Diagnostic Trouble Codes (DTCs).

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).
No GO to BB4

BB4 PERFORM THE PCM (POWERTRAIN CONTROL MODULE) SELF-TEST
  • Using a diagnostic scan tool, perform the PCM self-test.

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes REFER to the Master DTC Chart.
No GO to BB5

BB5 CHECK THE AMBIENT AIR TEMPERATURE INPUT TO THE PCM (POWERTRAIN CONTROL MODULE)
  • Allow the vehicle to sit out of the sun with the engine off, for approximately 6 hours to remove any potential heat soak at the ambient air temperature sensor.
  • Using a diagnostic scan tool, view the PCM Parameter Identifications (PIDs).
  • Access the  PCM  and monitor the  AAT (Deg C)  PID

  • Monitor the ambient air temperature PID and compare the PID value with the actual outside air temperature.

Does the ambient air temperature match the actual outside air temperature?
Yes GO to BB6
No GO to BB7

BB6 CHECK THE OUTSIDE AIR TEMPERATURE DISPLAY UPDATE
  • NOTE: Always drive the vehicle in a safe manner according to driving conditions and obey all traffic laws. Drive the vehicle above 33 km/h (20 mph) to allow the outside air temperature display to update.

Did the outside air temperature display update toward the actual ambient air temperature?
Yes The system is operating correctly at this time. Explain to the customer the operation of the system as it relates to the update strategy.
No DIAGNOSE the HVAC module.
REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC)/Electronic Automatic Temperature Control (EATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
or REFER to: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing).

BB7 CHECK THE AMBIENT AIR TEMPERATURE SENSOR RESISTANCE
  • Ignition OFF.
  • Disconnect PCM C175B (1.5L Engine).
  • Disconnect PCM C1551B (2.0L Engine).
  • Disconnect PCM C1381B (2.5L Hybrid).
  • Measure:
    Click to display connectors

      1.5L Engine


    Positive Lead Measurement / Action Negative Lead
      C175B-31   C175B-36

    Click to display connectors

      2.0L Engine


    Positive Lead Measurement / Action Negative Lead
      C1551B-31   C1551B-36

    Click to display connectors

      2.5L Hybrid


    Positive Lead Measurement / Action Negative Lead
      C1381B-47   C1381B-51
  • Compare the ambient temperature sensor resistances using the table below.
    Outside Air Temperature Ambient Air Temperature Sensor Value
    Celcius Fahrenheit Resistance (K ohms)
    -1.1° to 4.4° 30° to 40° 27.49 to 33.47
    4.4° to 10° 40° to 50° 22.06 to 28.86
    10° to 15.6° 50° to 60° 16.63 to 23.10
    15.6° to 21.1° 60° to 70° 11.74 to 17.32
    21.1° to 26.7° 70° to 80° 9.34 to 12.14
    26.7° to 32.2° 80° to 90° 8.49 to 9.62
    32.2° to 37.8° 90° to 100° 5.93 to 7.87
    37.8° to 43.3° 100° to 110° 4.78 to 6.11

Does the resistance match the table specifications above?
Yes GO to BB9
No GO to BB8

BB8 CHECK THE AMBIENT AIR TEMPERATURE SENSOR RESISTANCE
  • Disconnect Ambient Air Temperature Sensor C132 .
  • Measure:
    Positive Lead Measurement / Action Negative Lead
      C132-1   C132-2
  • Compare the ambient temperature sensor resistances using the table below.
    Outside Air Temperature Ambient Air Temperature Sensor Value
    Celcius Fahrenheit Resistance (K ohms)
    -1.1° to 4.4° 30° to 40° 27.49 to 33.47
    4.4° to 10° 40° to 50° 22.06 to 28.86
    10° to 15.6° 50° to 60° 16.63 to 23.10
    15.6° to 21.1° 60° to 70° 11.74 to 17.32
    21.1° to 26.7° 70° to 80° 9.34 to 12.14
    26.7° to 32.2° 80° to 90° 8.49 to 9.62
    32.2° to 37.8° 90° to 100° 5.93 to 7.87
    37.8° to 43.3° 100° to 110° 4.78 to 6.11

Does the resistance match the table specifications above?
Yes The ambient air temperature sensor is operating correctly. REPAIR the circuits for high circuit resistance.
No GO to BB10

BB9 CHECK THE AMBIENT AIR TEMPERATURE SENSOR FOR OBSTRUCTIONS OR DEBRIS
  • Check the area around the ambient air temperature sensor for any obstructions or debris such as leaves or paper.

Is the area around the ambient air temperature sensor free from any obstructions or debris?
Yes GO to BB10
No CLEAR all debris or obstructions as necessary to allow for the free flow of air around the ambient air temperature sensor.

BB10 CHECK THE AMBIENT AIR TEMPERATURE SENSOR OPERATION
  • Ignition OFF.
  • Disconnect Ambient Air Temperature Sensor C132 .
  • Inspect the connector and wiring:
    • water intrusion
    • corrosion
    • damaged pins
    • pushed-out pins

Are there any signs of water intrusion, corrosion, damaged or pushed out pins?
Yes REPAIR the ambient air temperature sensor connector or wiring for any water intrusion, corrosion, damaged or pushed out pins.
No INSTALL a new ambient air temperature sensor.
REFER to: Ambient Air Temperature Sensor (412-00 Climate Control System - General Information, Removal and Installation).
or REFER to: Ambient Air Temperature Sensor (412-00 Climate Control System - General Information, Removal and Installation).

PINPOINT TEST BC: THE TACHOMETER DISPLAY IS INOPERATIVE OR INCORRECT (HEV (HYBRID ELECTRIC VEHICLE) )

Normal Operation and Fault Conditions

See Tachometer display. REFER to: Message Center - System Operation and Component Description (413-01 Instrumentation, Message Center and Warning Chimes, Description and Operation).

For HEV , when the power gauge is displayed in the IPC , the tachometer is displayed as an information on-demand display in the message center.

Possible Sources

  • Communication concern
  • PCM concern
  • SOBDMC concern
  • GWM concern
  • IPC
BC1 CHECK THE MESSAGE CENTER OPERATION
  • Ignition ON.
  • Close all doors, liftgate and the hood.
  • Clear all message center warnings by pressing the OK button for each warning present.
  • Monitor the door ajar RTT warning indicator.
  • Open the driver door.
  • Clear the message center popup warning.
  • Monitor the door ajar RTT warning indicator.

Is the door ajar RTT warning indicator off with the door closed, and on with the door open?
Yes GO to BC2
No GO to Pinpoint Test A

BC2 VERIFY THE IPC (INSTRUMENT PANEL CLUSTER) IS SET TO THE TACHOMETER DISPLAY
  • Ignition ON.
  • Using the message center controls, make sure the IPC is set to display the tachometer.

Is the IPC set to display the tachometer?
Yes GO to BC3
No The system is operating correctly. The IPC was not set to the correct display screen. The tachometer displays as an information on-demand display when the power gauge is displayed in the IPC .

BC3 PERFORM THE IPC (INSTRUMENT PANEL CLUSTER) SELF-TEST
  • Ignition ON.
  • Using a diagnostic scan tool, perform the IPC self-test.

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes REFER to the IPC DTC Chart.
No GO to BC4

BC4 PERFORM THE PCM (POWERTRAIN CONTROL MODULE) SELF-TEST
  • Using a diagnostic scan tool, perform the PCM self-test.

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes REFER to the Master DTC Chart.
No GO to BC5

BC5 PERFORM THE SOBDMC (SECONDARY ON-BOARD DIAGNOSTIC CONTROL MODULE C) SELF-TEST
  • Using a diagnostic scan tool, perform the SOBDMC self-test.

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes
REFER to: Electric Powertrain Control (303-14D Electric Powertrain Control, Diagnosis and Testing).
No GO to BC6

BC6 CHECK THE GWM (GATEWAY MODULE A) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, check the GWM Continuous Memory Diagnostic Trouble Codes (DTCs).

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).
No GO to BC7

BC7 CHECK FOR CORRECT IPC (INSTRUMENT PANEL CLUSTER) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the IPC connector.
  • Repair:
    • corrosion (install new connector or terminals – clean module pins)
    • damaged or bent pins – install new terminals/pins
    • pushed-out pins – install new pins as necessary
  • Reconnect the IPC connector. Make sure it seats and latches correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB , GSB , SSM or FSA . If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, INSTALL a new IPC .
REFER to: Instrument Panel Cluster (IPC) (413-01 Instrumentation, Message Center and Warning Chimes, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

PINPOINT TEST BD: THE TPMS (TIRE PRESSURE MONITORING SYSTEM) DISPLAY IS INOPERATIVE OR INCORRECT

Normal Operation and Fault Conditions

See TPMS . REFER to: Message Center - System Operation and Component Description (413-01 Instrumentation, Message Center and Warning Chimes, Description and Operation).

Possible Sources

  • TPMS
  • TPMS display
  • IPC
BD1 VERIFY THE TPMS (TIRE PRESSURE MONITORING SYSTEM) DISPLAY IS SET TO OPERATE
  • Verify the message center is set to display the TPMS tire pressures. REFER to the Owner's Literature for message center navigation.

Is the message center set to display the TPMS tire pressures?
Yes DIAGNOSE the TPMS . GO to Pinpoint Test AP
No EXPLAIN to the customer how to navigate the message center menu to display the TPMS tire pressures.

PINPOINT TEST BE: THE AUTO HIGH BEAM RTT (RECONFIGURABLE TELLTALE) INDICATOR IS NEVER OR ALWAYS ON

Normal Operation and Fault Conditions

See Auto High Beam. REFER to: Instrument Panel Cluster (IPC) - System Operation and Component Description (413-01 Instrumentation, Message Center and Warning Chimes, Description and Operation).

If the auto high beam indication request message is missing for less than 5 seconds, the IPC defaults the auto high beam RTT indicator to its last indication state (on or off), based upon the last message received.

If the auto high beam indication request message is missing for 5 seconds or longer, the IPC defaults the auto high beam RTT indicator off.

Possible Sources

  • Communication concern
  • GWM
  • IPMA
  • IPC
BE1 CHECK THE MESSAGE CENTER OPERATION
  • Ignition ON.
  • Close all doors, liftgate and the hood.
  • Clear all message center warnings by pressing the OK button for each warning present.
  • Monitor the door ajar RTT warning indicator.
  • Open the driver door.
  • Clear the message center popup warning.
  • Monitor the door ajar RTT warning indicator.

Is the door ajar RTT warning indicator off with the door closed, and on with the door open?
Yes GO to BE2
No GO to Pinpoint Test A

BE2 CHECK THE AUTO HIGH BEAMS OPERATION
  • Verify the auto high beams operate.

Do the auto high beams operate correctly?
Yes GO to BE3
No DIAGNOSE the auto high beams.
REFER to: Headlamps (417-01 Exterior Lighting, Diagnosis and Testing).

BE3 PERFORM THE IPC (INSTRUMENT PANEL CLUSTER) SELF-TEST
  • Ignition ON.
  • Using a diagnostic scan tool, perform the IPC self-test.

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes REFER to the IPC DTC Chart.
No GO to BE4

BE4 CHECK THE GWM (GATEWAY MODULE A) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, check the GWM Continuous Memory Diagnostic Trouble Codes (DTCs).

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).
No GO to BE5

BE5 PERFORM THE IPMA (IMAGE PROCESSING MODULE A) SELF-TEST
  • Ignition ON.
  • Using a diagnostic scan tool, perform the IPMA self-test.

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes REFER to the Master DTC Chart.
No GO to BE6

BE6 CHECK FOR CORRECT IPC (INSTRUMENT PANEL CLUSTER) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the IPC connector.
  • Repair:
    • corrosion (install new connector or terminals – clean module pins)
    • damaged or bent pins – install new terminals/pins
    • pushed-out pins – install new pins as necessary
  • Reconnect the IPC connector. Make sure it seats and latches correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB , GSB , SSM or FSA . If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, INSTALL a new IPC .
REFER to: Instrument Panel Cluster (IPC) (413-01 Instrumentation, Message Center and Warning Chimes, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

PINPOINT TEST BF: THE AUTO HOLD RTT (RECONFIGURABLE TELLTALE) INDICATOR IS NEVER OR ALWAYS ON

Normal Operation and Fault Conditions

See Auto Hold. REFER to: Instrument Panel Cluster (IPC) - System Operation and Component Description (413-01 Instrumentation, Message Center and Warning Chimes, Description and Operation).

If the auto hold mode indicator request message is missing for less than 5 seconds, the IPC defaults the auto hold RTT indicator to its last indication state (on or off), based upon the last message received.

If the auto hold mode indicator request message is missing for 5 seconds or longer, the IPC defaults the auto hold RTT indicator off.

Possible Sources

  • Communication concern
  • Auto hold concern
  • GWM
  • ABS module
  • IPC
BF1 CHECK THE MESSAGE CENTER OPERATION
  • Ignition ON.
  • Close all doors, liftgate and the hood.
  • Clear all message center warnings by pressing the OK button for each warning present.
  • Monitor the door ajar RTT warning indicator.
  • Open the driver door.
  • Clear the message center popup warning.
  • Monitor the door ajar RTT warning indicator.

Is the door ajar RTT warning indicator off with the door closed, and on with the door open?
Yes GO to BF2
No GO to Pinpoint Test A

BF2 PERFORM THE IPC (INSTRUMENT PANEL CLUSTER) SELF-TEST
  • Ignition ON.
  • Using a diagnostic scan tool, perform the IPC self-test.

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes REFER to the IPC DTC Chart.
No GO to BF3

BF3 PERFORM THE ABS (ANTI-LOCK BRAKE SYSTEM) MODULE SELF-TEST
  • Ignition ON.
  • Using a diagnostic scan tool, perform the ABS module self-test.

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes REFER to the Master DTC Chart.
No GO to BF4

BF4 CHECK THE GWM (GATEWAY MODULE A) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, check the GWM Continuous Memory Diagnostic Trouble Codes (DTCs).

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).
No DIAGNOSE the auto hold feature.
   VIN required to access Guided Routine (ABS)

PINPOINT TEST BG: THE BLIND SPOT INFORMATION SYSTEM (BLIS®) OFF INDICATOR OR RTT (RECONFIGURABLE TELLTALE) INDICATOR IS NEVER OR ALWAYS ON

Normal Operation and Fault Conditions

See BLIS Off. REFER to: Instrument Panel Cluster (IPC) - System Operation and Component Description (413-01 Instrumentation, Message Center and Warning Chimes, Description and Operation).

If the cross traffic alert sensor left, cross traffic alert left sensor status, side obstacle detect status left, cross traffic alert sensor right, cross traffic alert right status, or side obstacle detect status right message is missing or invalid for less than 5 seconds, the IPC defaults the BLIS off RTT indicator to the last state (on or off), based upon the last message received.

If the cross traffic alert sensor left, cross traffic alert left sensor status, side obstacle detect status left, cross traffic alert sensor right, cross traffic alert right status, or side obstacle detect status right message is missing or invalid for 5 seconds or longer, the IPC defaults the BLIS off RTT warning indicator off.

Possible Sources

  • Communication concern
  • GWM
  • SODL
  • SODR
  • IPC
BG1 IDENTIFY THE IPC (INSTRUMENT PANEL CLUSTER) LEVEL
  • Determine if the vehicle is equipped with a base IPC .

Is the vehicle equipped with a base IPC ?
Yes GO to BG3
No GO to BG2

BG2 CHECK THE MESSAGE CENTER OPERATION
  • Ignition ON.
  • Close all doors, liftgate and hood.
  • Clear all message center warnings by pressing the OK button for each warning present.
  • Monitor the door ajar RTT warning indicator.
  • Open the driver door.
  • Clear the message center popup warning.
  • Monitor the door ajar RTT warning indicator.

Is the door ajar RTT warning indicator off with the door closed, and on with the door open?
Yes GO to BG4
No GO to Pinpoint Test A

BG3 PERFORM THE IPC (INSTRUMENT PANEL CLUSTER) INDICATOR LAMP CONTROL ACTIVE COMMAND
  • Using a diagnostic scan tool, view the IPC Parameter Identifications (PIDs).
  • Access the  IPC  and control the  W_BLIND_SPOT  PID

  • Command the BLIS PID warning indicator on and off.

Does the BLIS warning indicator illuminate when commanded on and turn off when commanded off?
Yes GO to BG4
No GO to BG7

BG4 PERFORM THE IPC (INSTRUMENT PANEL CLUSTER) SELF-TEST
  • Ignition ON.
  • Using a diagnostic scan tool, perform the IPC self-test.

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes REFER to the IPC DTC Chart.
No GO to BG5

BG5 PERFORM THE SODL (SIDE OBSTACLE DETECTION CONTROL MODULE LH) AND SODR (SIDE OBSTACLE DETECTION CONTROL MODULE RH) SELF-TESTS
  • Using a diagnostic scan tool, perform the SODL and SODR self-tests.

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes
REFER to: Blind Spot Information System (419-04 Side and Rear Vision, Diagnosis and Testing).
No GO to BG6

BG6 CHECK THE GWM (GATEWAY MODULE A) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, check the GWM Continuous Memory Diagnostic Trouble Codes (DTCs).

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).
No DIAGNOSE the BLIS .
REFER to: Blind Spot Information System (419-04 Side and Rear Vision, Diagnosis and Testing).

BG7 CHECK FOR CORRECT IPC (INSTRUMENT PANEL CLUSTER) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the IPC connector.
  • Repair:
    • corrosion (install new connector or terminals – clean module pins)
    • damaged or bent pins – install new terminals/pins
    • pushed-out pins – install new pins as necessary
  • Reconnect the IPC connector. Make sure it seats and latches correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB , GSB , SSM or FSA . If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, INSTALL a new IPC .
REFER to: Instrument Panel Cluster (IPC) (413-01 Instrumentation, Message Center and Warning Chimes, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

PINPOINT TEST BH: THE CRUISE CONTROL/ADAPTIVE CRUISE CONTROL RTT (RECONFIGURABLE TELLTALE) INDICATOR IS NEVER ON

NOTE: Lane centering assist is part of adaptive cruise control.

Normal Operation and Fault Conditions

Cruise Control/Adaptive Cruise Control. REFER to: Instrument Panel Cluster (IPC) - System Operation and Component Description (413-01 Instrumentation, Message Center and Warning Chimes, Description and Operation).

If the cruise control status, cruise control override, cruise control set speed display, adaptive cruise control gap display or adaptive cruise control follow mode message is missing or deemed invalid by the IPC for less than 5 seconds, the IPC defaults the cruise control RTT indicator to the last indication state (on or off), based upon the last message received.

If the cruise control status, cruise control override, cruise control set speed display, adaptive cruise control gap display or adaptive cruise control follow mode message is missing or if the data is deemed invalid by the IPC for 5 seconds or longer, the IPC defaults the cruise control RTT indicator off.

Possible Sources

  • Communication concern
  • Cruise control concern
  • PCM concern
  • IPMA concern
  • GWM
  • IPC
BH1 CHECK THE MESSAGE CENTER OPERATION
  • Ignition ON.
  • Close all doors, liftgate and the hood.
  • Clear all message center warnings by pressing the OK button for each warning present.
  • Monitor the door ajar RTT warning indicator.
  • Open the driver door.
  • Clear the message center popup warning.
  • Monitor the door ajar RTT warning indicator.

Is the door ajar RTT warning indicator off with the door closed, and on with the door open?
Yes GO to BH2
No GO to Pinpoint Test A

BH2 PERFORM THE IPC (INSTRUMENT PANEL CLUSTER) SELF-TEST
  • Using a diagnostic scan tool, perform the IPC self-test.

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes REFER to the IPC DTC Chart.
No GO to BH3

BH3 PERFORM THE PCM (POWERTRAIN CONTROL MODULE) KOEO (KEY ON, ENGINE OFF) SELF-TEST
  • Using a diagnostic scan tool, perform the PCM KOEO self-test.

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes REFER to the Master DTC Chart.
No If equipped with adaptive cruise control, GO to BH4
If not equipped with adaptive cruise control, GO to BH5

BH4 PERFORM THE IPMA (IMAGE PROCESSING MODULE A) SELF-TEST
  • Using a diagnostic scan tool, perform the IPMA self-test.

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes
REFER to: Lane Keeping System (419-07 Lane Keeping System, Diagnosis and Testing).
No GO to BH5

BH5 CHECK THE GWM (GATEWAY MODULE A) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, check the GWM Continuous Memory Diagnostic Trouble Codes (DTCs).

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).
No DIAGNOSE the cruise control system.
For base cruise control,
REFER to: Cruise Control (419-03A Cruise Control, Diagnosis and Testing). For adaptive cruise control,
REFER to: Cruise Control (419-03B Cruise Control - Vehicles With: Adaptive Cruise Control, Diagnosis and Testing).

PINPOINT TEST BI: THE DRIVE MODE (NORMAL, SPORT, ECO, TOW/HAUL, SLIPPERY, SAND/SNOW) RTT (RECONFIGURABLE TELLTALE) INDICATOR IS INOPERATIVE OR DISPLAYS INCORRECT FEATURES

Normal Operation and Fault Conditions

Drive Mode - Normal, Sport, ECO, Tow/Haul, Slippery, Sand/Snow. REFER to: Instrument Panel Cluster (IPC) - System Operation and Component Description (413-01 Instrumentation, Message Center and Warning Chimes, Description and Operation).

If the selectable drive mode status, selectable drive mode request or active drive mode status message is missing for 5 seconds or longer, the IPC defaults the drive mode indication to normal mode.

Possible Sources

  • Communication concern
  • Drive mode system concern
  • ABS module concern
  • GWM
  • IPC
BI1 CHECK THE MESSAGE CENTER OPERATION
  • Ignition ON.
  • Close all doors, liftgate and hood.
  • Clear all message center warnings by pressing the OK button for each warning present.
  • Monitor the door ajar RTT warning indicator.
  • Open the driver door.
  • Clear the message center popup warning.
  • Monitor the door ajar RTT warning indicator.

Is the door ajar RTT warning indicator off with the door closed, and on with the door open?
Yes GO to BI2
No GO to Pinpoint Test A

BI2 PERFORM THE IPC (INSTRUMENT PANEL CLUSTER) SELF-TEST
  • Using a diagnostic scan tool, perform the IPC self-test.

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes REFER to the IPC DTC Chart.
No GO to BI3

BI3 PERFORM THE ABS (ANTI-LOCK BRAKE SYSTEM) MODULE SELF-TEST
  • Using a diagnostic scan tool, perform the ABS module self-test.

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes REFER to the Master DTC Chart.
No GO to BI4

BI4 CHECK THE GWM (GATEWAY MODULE A) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, check the GWM Continuous Memory Diagnostic Trouble Codes (DTCs).

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).
No DIAGNOSE the drive mode system.
REFER to: Anti-Lock Brake System (ABS) and Stability Control (206-09 Anti-Lock Brake System (ABS) and Stability Control, Diagnosis and Testing).

PINPOINT TEST BJ: THE HAZARD INDICATOR OR RTT (RECONFIGURABLE TELLTALE) INDICATOR IS NEVER OR ALWAYS ON ( HEV (HYBRID ELECTRIC VEHICLE) )

Normal Operation and Fault Conditions

See Hazard (HEV ). REFER to: Instrument Panel Cluster (IPC) - System Operation and Component Description (413-01 Instrumentation, Message Center and Warning Chimes, Description and Operation).

If the HEV battery warning indicator request or the HEV transmission warning indicator request message is missing for less than 5 seconds, the IPC defaults the hazard RTT indicator to the last indication state (on or off), based upon the last message received.

If the HEV battery warning indicator request or the HEV transmission warning indicator request message is missing for 5 seconds or longer, the IPC defaults the hazard RTT indicator on.

Possible Sources

  • Communication concern
  • High voltage battery concern
  • SOBDMC concern
  • GWM
  • IPC
BJ1 IDENTIFY THE IPC (INSTRUMENT PANEL CLUSTER) LEVEL
  • Determine if the vehicle is equipped with a base IPC .
    REFER to: Instrument Panel Cluster (IPC) - Overview (413-01 Instrumentation, Message Center and Warning Chimes, Description and Operation).

Is the vehicle equipped with a base IPC ?
Yes GO to BJ3
No GO to BJ2

BJ2 CHECK THE MESSAGE CENTER OPERATION
  • Ignition ON.
  • Close all doors, liftgate and hood.
  • Clear all message center warnings by pressing the OK button for each warning present.
  • Monitor the door ajar RTT warning indicator.
  • Open the driver door.
  • Clear the message center popup warning.
  • Monitor the door ajar RTT warning indicator.

Is the door ajar RTT warning indicator off with the door closed, and on with the door open?
Yes GO to BJ4
No GO to Pinpoint Test A

BJ3 PERFORM THE IPC (INSTRUMENT PANEL CLUSTER) INDICATOR LAMP CONTROL ACTIVE COMMAND
  • Access the  IPC  and control the  HEV_HZRD_LMP  PID

  • Command the HEV hazard warning indicator on and off while observing the indicator.

Does the HEV hazard indicator illuminate when commanded on and turn off when commanded off?
Yes GO to BJ4
No GO to BJ7

BJ4 PERFORM THE IPC (INSTRUMENT PANEL CLUSTER) SELF-TEST
  • Using a diagnostic scan tool, perform the IPC self-test.

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes REFER to the IPC DTC Chart.
No GO to BJ5

BJ5 PERFORM THE SOBDMC (SECONDARY ON-BOARD DIAGNOSTIC CONTROL MODULE C) SELF-TEST
  • Using a diagnostic scan tool, perform the SOBDMC self-test.

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes
REFER to: Electric Powertrain Control (303-14D Electric Powertrain Control, Diagnosis and Testing).
No GO to BJ6

BJ6 CHECK THE GWM (GATEWAY MODULE A) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, check the GWM Continuous Memory Diagnostic Trouble Codes (DTCs).

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).
No If the hazard RTT indicator is never on, the system is operating correctly at this time. There are currently no vehicle concerns present that require the hazard RTT indicator.
If the hazard RTT indiator is always on, DIAGNOSE the BECM Diagnostic Trouble Codes (DTCs).
REFER to: High Voltage Battery, Mounting and Cables - Hybrid Electric Vehicle (HEV) (414-03A High Voltage Battery, Mounting and Cables, Diagnosis and Testing).

BJ7 CHECK FOR CORRECT IPC (INSTRUMENT PANEL CLUSTER) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the IPC connector.
  • Repair:
    • corrosion (install new connector or terminals – clean module pins)
    • damaged or bent pins – install new terminals/pins
    • pushed-out pins – install new pins as necessary
  • Reconnect the IPC connector. Make sure it seats and latches correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB , GSB , SSM or FSA . If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, INSTALL a new IPC .
REFER to: Instrument Panel Cluster (IPC) (413-01 Instrumentation, Message Center and Warning Chimes, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

PINPOINT TEST BK: THE MOTOR OVER-TEMPERATURE RTT (RECONFIGURABLE TELLTALE) INDICATOR IS NEVER OR ALWAYS ON ( HEV (HYBRID ELECTRIC VEHICLE) )

Normal Operation and Fault Conditions

See HEV Motor Over-Temperature. REFER to: Instrument Panel Cluster (IPC) - System Operation and Component Description (413-01 Instrumentation, Message Center and Warning Chimes, Description and Operation).

If the HEV motor over-temperature indicator request message is missing for less than 5 seconds, the IPC defaults the motor over-temperature RTT indicator to the last indication state (on or off), based upon the last message received.

If the HEV motor over-temperature indicator request message is missing for 5 seconds or longer, the IPC defaults the motor over-temperature RTT indicator on.

Possible Sources

  • Communication concern
  • SOBDMC concern
  • GWM
  • IPC
BK1 CHECK THE MESSAGE CENTER OPERATION
  • Ignition ON.
  • Close all doors, liftgate and hood.
  • Clear all message center warnings by pressing the OK button for each warning present.
  • Monitor the door ajar RTT warning indicator.
  • Open the driver door.
  • Clear the message center popup warning.
  • Monitor the door ajar RTT warning indicator.

Is the door ajar RTT warning indicator off with the door closed, and on with the door open?
Yes GO to BK2
No GO to Pinpoint Test A

BK2 PERFORM THE IPC (INSTRUMENT PANEL CLUSTER) SELF-TEST
  • Using a diagnostic scan tool, perform the IPC self-test.

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes REFER to the IPC DTC Chart.
No GO to BK3

BK3 CHECK THE GWM (GATEWAY MODULE A) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, check the GWM Continuous Memory Diagnostic Trouble Codes (DTCs).

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).
No If the motor-over-temperature RTT indicator is never on, the system is operating correctly at this time.
If the motor over-temperature RTT indicator is always on, DIAGNOSE the SOBDMC Diagnostic Trouble Codes (DTCs).
REFER to: Electric Powertrain Control (303-14D Electric Powertrain Control, Diagnosis and Testing).

PINPOINT TEST BL: THE FORWARD COLLISION RTT (RECONFIGURABLE TELLTALE) WARNING INDICATOR IS NEVER ON

Normal Operation and Fault Conditions

See Forward Collision Warning. REFER to: Instrument Panel Cluster (IPC) - System Operation and Component Description (413-01 Instrumentation, Message Center and Warning Chimes, Description and Operation).

If the forward collision warning indicator request message is missing or deemed invalid by the IPC for less than 5 seconds, the IPC defaults the forward collision RTT warning indicator to the last indication state (on or off), based upon the last message received.

If the forward collision warning indicator request message is missing or if the data is deemed invalid by the IPC for 5 seconds or longer, the IPC defaults the forward collision RTT warning indicator off.

Possible Sources

  • Communication concern
  • Adaptive cruise control concern
  • GWM
  • IPC
BL1 CHECK THE MESSAGE CENTER OPERATION
  • Ignition ON.
  • Close all doors, liftgate and hood.
  • Clear all message center warnings by pressing the OK button for each warning present.
  • Monitor the door ajar RTT warning indicator.
  • Open the driver door.
  • Clear the message center popup warning.
  • Monitor the door ajar RTT warning indicator.

Is the door ajar RTT warning indicator off with the door closed, and on with the door open?
Yes GO to BL2
No GO to Pinpoint Test A

BL2 PERFORM THE IPC (INSTRUMENT PANEL CLUSTER) SELF-TEST
  • Using a diagnostic scan tool, perform the IPC self-test.

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes REFER to the IPC DTC Chart.
No GO to BL3

BL3 CHECK THE GWM (GATEWAY MODULE A) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, check the GWM Continuous Memory Diagnostic Trouble Codes (DTCs).

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).
No DIAGNOSE the adaptive cruise control system.
REFER to: Cruise Control (419-03B Cruise Control - Vehicles With: Adaptive Cruise Control, Diagnosis and Testing).

PINPOINT TEST BM: THE LANE KEEPING SYSTEM RTT (RECONFIGURABLE TELLTALE) INDICATOR IS NEVER OR ALWAYS ON

Normal Operation and Fault Conditions

See Lane Keeping Aid. REFER to: Instrument Panel Cluster (IPC) - System Operation and Component Description (413-01 Instrumentation, Message Center and Warning Chimes, Description and Operation).

If the lane keeping system status display message is missing for less than 5 seconds, the IPC defaults the lane keeping aid RTT indicator to the last indication state (on or off), based upon the last message received.

If the lane keeping system status display message is missing for 5 seconds or longer, the IPC defaults the lane keeping aid RTT indicator off.

Possible Sources

  • Lane keeping aid warning system concern
  • Communication concern
  • IPMA concern
  • GWM
  • IPC
BM1 CHECK THE MESSAGE CENTER OPERATION
  • Ignition ON.
  • Close all doors, liftgate and hood.
  • Clear all message center warnings by pressing the OK button for each warning present.
  • Monitor the door ajar RTT warning indicator.
  • Open the driver door.
  • Clear the message center popup warning.
  • Monitor the door ajar RTT warning indicator.

Is the door ajar RTT warning indicator off with the door closed, and on with the door open?
Yes GO to BM2
No GO to Pinpoint Test A

BM2 CHECK THE LANE DEPARTURE SWITCH OPERATION
  • Press the lane departure switch to turn the system on then off again.

Does the lane departure RTT indicator turn on then off again?
Yes The system is operating correctly at this time. The system was turned off.
No GO to BM3

BM3 PERFORM THE IPC (INSTRUMENT PANEL CLUSTER) SELF-TEST
  • Using a diagnostic scan tool, perform the IPC self-test.

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes REFER to the IPC DTC Chart.
No GO to BM4

BM4 CHECK THE GWM (GATEWAY MODULE A) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, check the GWM Continuous Memory Diagnostic Trouble Codes (DTCs).

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).
No DIAGNOSE the lane keeping aid system.
REFER to: Lane Keeping System (419-07 Lane Keeping System, Diagnosis and Testing).

PINPOINT TEST BN: THE LOW WASHER FLUID LEVEL RTT (RECONFIGURABLE TELLTALE) INDICATOR IS NEVER OR ALWAYS ON

Refer to Wiring Diagrams Cell 60 for schematic and connector information.

Normal Operation and Fault Conditions

See Low Washer Fluid Level. REFER to: Instrument Panel Cluster (IPC) - System Operation and Component Description (413-01 Instrumentation, Message Center and Warning Chimes, Description and Operation).

Possible Sources

  • Wiring, terminals or connectors
  • Low washer fluid switch
  • IPC

Visual Inspection and Pre-checks

  • Verify the washer fluid reservoir is full and the ignition has been cycled at least once prior to beginning the pinpoint test for an always on condition or the washer fluid is or has been reported low for a never on condition.
BN1 CHECK THE MESSAGE CENTER OPERATION
  • Ignition ON.
  • Close all doors, liftgate and hood.
  • Clear all message center warnings by pressing the OK button for each warning present.
  • Monitor the door ajar message center warning indicator.
  • Open the driver door.
  • Clear the message center popup warning.
  • Monitor the door ajar message center warning indicator.

Is the door ajar message center warning indicator off with the door closed then does the message center warning indicator turn on with the door open?
Yes If the low washer fluid level message center indicator is inoperative, GO to BN2
If the low washer fluid level message center indicator is always on, GO to BN5
No GO to Pinpoint Test A

BN2 CHECK THE WINDSHIELD WASHER FLUID INDICATOR OPERATION
  • Ignition OFF.
  • Disconnect Windshield Washer Fluid Level Switch C138 .
  • Connect:
    Click to display connectors
    Positive Lead Measurement / Action Negative Lead
      C138-1   C138-2
  • Ignition ON.
  • Wait one minute.
  • Observe the windshield washer fluid level message center indicator.

Is the windshield washer fluid level message center indicator on?
Yes REMOVE the fused jumper wire. INSTALL a new windshield washer fluid level switch or reservoir as necessary.
No REMOVE the fused jumper wire. GO to BN3

BN3 CHECK THE WINDSHIELD WASHER FLUID LEVEL SWITCH GROUND CIRCUIT FOR AN OPEN AT THE WINDSHIELD WASHER FLUID LEVEL SWITCH
  • Ignition OFF.
  • Measure:
    Positive Lead Measurement / Action Negative Lead
      C138-2   Ground

Is the resistance less than 3 ohms?
Yes GO to BN4
No REPAIR the circuit.

BN4 CHECK THE WINDSHIELD WASHER FLUID LEVEL INPUT CIRCUIT FOR AN OPEN
  • Disconnect IPC C220 .
  • Measure:
    Positive Lead Measurement / Action Negative Lead
      C220-11   C138-1

Is the resistance less than 3 ohms?
Yes GO to BN7
No REPAIR the circuit.

BN5 CHECK THE WINDSHIELD WASHER FLUID INPUT CIRCUIT FOR A SHORT TO GROUND
  • Ignition OFF.
  • Disconnect Windshield Washer Fluid Level Switch C138 .
  • Ignition ON.
  • Wait one minute.
  • Observe the windshield washer fluid level message center indicator.

Is the low windshield washer fluid level indicator off?
Yes INSTALL a new windshield washer fluid level switch.
REFER to: Windshield Washer Fluid Level Sensor (501-16 Wipers and Washers, Removal and Installation).
No GO to BN6

BN6 CHECK THE WINDSHIELD WASHER FLUID INPUT CIRCUIT FOR A SHORT TO GROUND
  • Ignition OFF.
  • Disconnect IPC C220 .
  • Measure:
    Positive Lead Measurement / Action Negative Lead
      C220-11   Ground

Is the resistance greater than 10,000 ohms?
Yes GO to BN7
No REPAIR the circuit.

BN7 CHECK FOR CORRECT IPC (INSTRUMENT PANEL CLUSTER) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the IPC connector.
  • Repair:
    • corrosion (install new connector or terminals - clean module pins)
    • damaged or bent pins - install new terminals/pins
    • pushed-out pins - install new pins as necessary
  • Reconnect the IPC connector. Make sure it seats and latches correctly.
  • Operate the system and determine if the concern is still present

Is the concern still present?
Yes CHECK On-Line Automotive Service Information System (OASIS) for any applicable service articles: TSB , GSB , SSM or FSA If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, INSTALL a new IPC .
REFER to: Instrument Panel Cluster (IPC) (413-01 Instrumentation, Message Center and Warning Chimes, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

PINPOINT TEST BO: THE REAR SEATBELT RTT (RECONFIGURABLE TELLTALE) WARNING INDICATOR IS NEVER OR ALWAYS ON

Normal Operation and Fault Conditions

See Rear Seatbelt Monitor. REFER to: Instrument Panel Cluster (IPC) - System Operation and Component Description (413-01 Instrumentation, Message Center and Warning Chimes, Description and Operation).

If the driver rear seatbelt buckle status, passenger rear seatbelt buckle status or rear center seatbelt buckle status message is missing for less than 5 seconds, the IPC defaults the rear seatbelt RTT warning indicator to its last indication state (on or off), based upon the last message received.

If the driver rear seatbelt buckle status, passenger rear seatbelt buckle status or rear center seatbelt buckle status message is missing for 5 seconds or longer, the IPC defaults the rear seatbelt buckle RTT warning indicator off.

Possible Sources

  • Driver rear seatbelt buckle concern
  • Passenger rear seatbelt buckle concern
  • Communication concern
  • GWM
  • SRS
  • IPC
BO1 CHECK THE MESSAGE CENTER OPERATION
  • Ignition ON.
  • Close all doors, liftgate and hood.
  • Clear all message center warnings by pressing the OK button for each warning present.
  • Monitor the door ajar RTT .
  • Open the driver door.
  • Clear the message center popup warning.
  • Monitor the door ajar RTT .

Is the door ajar RTT off with the door closed, and on with the door open?
Yes GO to BO2
No GO to Pinpoint Test A

BO2 PERFORM THE IPC (INSTRUMENT PANEL CLUSTER) SELF-TEST
  • Ignition ON.
  • Using a diagnostic scan tool, perform the IPC self-test.

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes REFER to the IPC DTC Chart.
No GO to BO3

BO3 CHECK THE GWM (GATEWAY MODULE A) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, check the GWM Continuous Memory Diagnostic Trouble Codes (DTCs).

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).
No DIAGNOSE the rear seatbelt buckles.
REFER to: Seatbelt Systems (501-20A Seatbelt Systems, Diagnosis and Testing).

PINPOINT TEST BP: THE STARTUP/SHUTDOWN DISPLAY IS INCORRECT OR INOPERATIVE (PHEV (PLUG-IN HYBRID ELECTRIC VEHICLE) )

Normal Operation and Fault Conditions

See Startup/Shutdown Display. REFER to: Message Center - System Operation and Component Description (413-01 Instrumentation, Message Center and Warning Chimes, Description and Operation).

If the battery charge status display messages are missing or invalid for less than 5 seconds, the IPC defaults the startup/shutdown display based on the last known signal received.

If the battery charge status display messages are missing or invalid for 5 seconds or longer, the IPC defaults the startup/shutdown display off.

Possible Sources

  • Communication concern
  • SOBDMC concern
  • GWM concern
  • IPC
BP1 CHECK THE MESSAGE CENTER OPERATION
  • Ignition ON.
  • Close all doors, liftgate and hood.
  • Clear all message center warnings by pressing the OK button for each warning present.
  • Monitor the door ajar RTT warning indicator.
  • Open the driver door.
  • Clear the message center popup warning.
  • Monitor the door ajar RTT warning indicator.

Is the door ajar RTT warning indicator off with the door closed, and on with the door open?
Yes GO to BP2
No GO to Pinpoint Test A

BP2 PERFORM THE IPC (INSTRUMENT PANEL CLUSTER) SELF-TEST
  • Using a diagnostic scan tool, perform the IPC self-test.

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes REFER to the DTC Chart: IPC in this section.
No GO to BP3

BP3 PERFORM THE SOBDMC (SECONDARY ON-BOARD DIAGNOSTIC CONTROL MODULE C) SELF-TEST
  • Using a diagnostic scan tool, perform the SOBDMC self-test.

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes REFER to the appropriate 414-03 section.
No GO to BP4

BP4 CHECK THE GWM (GATEWAY MODULE A) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, check the GWM Continuous Memory Diagnostic Trouble Codes (CMDTCs).

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).
No GO to BP5

BP5 CHECK FOR CORRECT IPC (INSTRUMENT PANEL CLUSTER) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the IPC connector.
  • Repair:
    • corrosion (install new connector or terminals – clean module pins)
    • damaged or bent pins – install new terminals/pins
    • pushed-out pins – install new pins as necessary
  • Reconnect the IPC connector. Make sure it seats and latches correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB , GSB , SSM or FSA . If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, INSTALL a new IPC .
REFER to: Instrument Panel Cluster (IPC) (413-01 Instrumentation, Message Center and Warning Chimes, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

PINPOINT TEST BQ: THE SELECTSHIFT RTT (RECONFIGURABLE TELLTALE) INDICATOR IS NEVER OR ALWAYS ON

Normal Operation and Fault Conditions

See SelectShift Gear Position. REFER to: Instrument Panel Cluster (IPC) - System Operation and Component Description (413-01 Instrumentation, Message Center and Warning Chimes, Description and Operation).

If the transmission gear display message is missing for less than 5 seconds, the IPC defaults the SelectShift RTT indicator to its last indication state (on or off), based upon the last message received.

If the transmission gear display message is missing for 5 seconds or longer, the IPC defaults the SelectShift RTT indicator off.

Possible Sources

  • SelectShift concern
  • Communication concern
  • PCM concern
  • GWM
  • IPC
BQ1 CHECK THE MESSAGE CENTER OPERATION
  • Ignition ON.
  • Close all doors, liftgate and hood.
  • Clear all message center warnings by pressing the OK button for each warning present.
  • Monitor the door ajar RTT .
  • Open the driver door.
  • Clear the message center popup warning.
  • Monitor the door ajar RTT .

Is the door ajar RTT off with the door closed, and on with the door open?
Yes GO to BQ2
No GO to Pinpoint Test A

BQ2 PERFORM THE IPC (INSTRUMENT PANEL CLUSTER) SELF-TEST
  • Ignition ON.
  • Using a diagnostic scan tool, perform the IPC self-test.

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes REFER to the IPC DTC Chart.
No GO to BQ3

BQ3 CHECK THE GWM (GATEWAY MODULE A) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, check the GWM Continuous Memory Diagnostic Trouble Codes (DTCs).

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).
No GO to BQ4

BQ4 PERFORM THE PCM (POWERTRAIN CONTROL MODULE) KOEO (KEY ON, ENGINE OFF) SELF-TEST
  • Ignition ON.
  • Using a diagnostic scan tool, perform the PCM KOEO self-test.

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes REFER to the Master DTC Chart.
No DIAGNOSE the SelectShift.
REFER to: External Controls (307-05A Automatic Transmission External Controls - 8-Speed Automatic Transmission – 8F35/8F40, Diagnosis and Testing).
or REFER to: External Controls (307-05A Automatic Transmission External Controls - 8-Speed Automatic Transmission – 8F35/8F40, Diagnosis and Testing).

PINPOINT TEST BR: THE SPEED LIMIT SIGN RTT (RECONFIGURABLE TELLTALE) INDICATOR IS NEVER OR ALWAYS ON

Normal Operation and Fault Conditions

See Speed Limit Sign Recognition. REFER to: Instrument Panel Cluster (IPC) - System Operation and Component Description (413-01 Instrumentation, Message Center and Warning Chimes, Description and Operation).

If the traffic sign recognition status request message is missing for less than 5 seconds, the IPC defaults the speed limit sign RTT indicator to its last indication state (on or off), based upon the last message received.

If the traffic sign recognition status request message is missing for 5 seconds or longer, the IPC defaults the speed limit sign RTT indicator off.

Possible Sources

  • Communication concern
  • IPMA concern
  • GWM
  • IPC
BR1 CHECK THE MESSAGE CENTER OPERATION
  • Ignition ON.
  • Close all doors, liftgate and hood.
  • Clear all message center warnings by pressing the OK button for each warning present.
  • Monitor the door ajar RTT .
  • Open the driver door.
  • Clear the message center popup warning.
  • Monitor the door ajar RTT .

Is the door ajar RTT off with the door closed, and on with the door open?
Yes GO to BR2
No GO to Pinpoint Test A

BR2 PERFORM THE IPC (INSTRUMENT PANEL CLUSTER) SELF-TEST
  • Ignition ON.
  • Using a diagnostic scan tool, perform the IPC self-test.

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes REFER to the IPC DTC Chart.
No GO to BR3

BR3 PERFORM THE IPMA (IMAGE PROCESSING MODULE A) SELF-TEST
  • Using a diagnostic scan tool, perform the IPMA self-test.

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes
REFER to: Lane Keeping System (419-07 Lane Keeping System, Diagnosis and Testing).
No GO to BR4

BR4 CHECK THE GWM (GATEWAY MODULE A) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, check the GWM Continuous Memory Diagnostic Trouble Codes (DTCs).

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).
No DIANGOSE the front camera.
REFER to: Lane Keeping System (419-07 Lane Keeping System, Diagnosis and Testing).

PINPOINT TEST BS: THE CHARGE PORT DOOR AJAR MESSAGE IS ALWAYS DISPLAYED

Normal Operation and Fault Conditions

See Charge Port Door Ajar Message. REFER to: Message Center - System Operation and Component Description (413-01 Instrumentation, Message Center and Warning Chimes, Description and Operation).

If the charge port door open status message or power pack ready display message is missing for less than 5 seconds, the IPC defaults the charge port door ajar message center message to the last indication state, based upon the last message received.

If the charge port door open status message or power pack ready display message is missing for 5 seconds or longer, the IPC defaults the charge port door ajar message center message off.

Possible Sources

  • Charge port door concern
  • Charge port door magnetic latching sensor/magnet
  • SOBDM concern
  • SOBDMC concern
  • GWM
  • IPC
BS1 CHECK THE MESSAGE CENTER OPERATION
  • Ignition ON.
  • Close all doors, liftgate and the hood.
  • Clear all message center warnings by pressing the OK button for each warning present.
  • Monitor the door ajar RTT warning indicator.
  • Open the driver door.
  • Clear the message center popup warning.
  • Monitor the door ajar RTT warning indicator.

Is the door ajar RTT warning indicator off with the door closed, and on with the door open?
Yes GO to BS2
No GO to Pinpoint Test A

BS2 PERFORM THE SOBDM (SECONDARY ON-BOARD DIAGNOSTIC CONTROL MODULE A) SELF-TEST
  • Using a diagnostic scan tool, perform the SOBDM self-test.

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes
REFER to: High Voltage Battery Charging System - Plug-In Hybrid Electric Vehicle (PHEV) (414-03B High Voltage Battery Charging System - Plug-In Hybrid Electric Vehicle (PHEV), Diagnosis and Testing).
No GO to BS3

BS3 PERFORM THE SOBDMC (SECONDARY ON-BOARD DIAGNOSTIC CONTROL MODULE C) SELF-TEST
  • Using a diagnostic scan tool, perform the SOBDMC self-test.

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes
REFER to: Electric Powertrain Control (303-14D Electric Powertrain Control, Diagnosis and Testing).
No GO to BS4

BS4 PERFORM THE IPC (INSTRUMENT PANEL CLUSTER) SELF-TEST
  • Using a diagnostic scan tool, perform the IPC self-test.

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes REFER to the IPC DTC Chart.
No GO to BS5

BS5 CHECK THE GWM (GATEWAY MODULE A) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, check the GWM Continuous Memory Diagnostic Trouble Codes (DTCs).

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).
No GO to BS6

BS6 CHECK THE CHARGE PORT DOOR LATCH OPERATION
  • Remove the charge port door.
  • Inspect the charge port door assembly for damage.
  • Inspect the charge port door latching sensor/magnet for damage or misalignment. Test the magnet for correct operation.

Is the charge port door magnetic latch OK, correctly aligned and the magnet functioning correctly?
Yes INSTALL a new charge status indicator.
REFER to: Charge Status Indicator (CSI) - Plug-In Hybrid Electric Vehicle (PHEV) (414-03B High Voltage Battery Charging System - Plug-In Hybrid Electric Vehicle (PHEV), Removal and Installation).
No INSTALL a new charge port light ring.
REFER to: Charge Status Indicator (CSI) - Plug-In Hybrid Electric Vehicle (PHEV) (414-03B High Voltage Battery Charging System - Plug-In Hybrid Electric Vehicle (PHEV), Removal and Installation).

PINPOINT TEST BT: THE CHECK FUEL FILL INLET MESSAGE IS ALWAYS DISPLAYED

Normal Operation and Fault Conditions

See Fuel System REFER to: Message Center - System Operation and Component Description (413-01 Instrumentation, Message Center and Warning Chimes, Description and Operation).

If the check fuel fill inlet message request is missing for less than 5 seconds, the IPC defaults the check fuel fill inlet message center message to the last indication state, based upon the last message received.

If the check fuel fill inlet message request is missing for 5 seconds or longer, the IPC defaults the check fuel fill inlet message center message off.

Possible Sources

  • Evaporative emissions system concern
  • GWM
  • PCM
  • IPC
BT1 CHECK THE MESSAGE CENTER OPERATION
  • Ignition ON.
  • Close all doors, liftgate and the hood.
  • Clear all message center warnings by pressing the OK button for each warning present.
  • Monitor the door ajar RTT warning indicator.
  • Open the driver door.
  • Clear the message center popup warning.
  • Monitor the door ajar RTT warning indicator.

Is the door ajar RTT warning indicator off with the door closed, and on with the door open?
Yes GO to BT2
No GO to Pinpoint Test A

BT2 PERFORM THE IPC (INSTRUMENT PANEL CLUSTER) SELF-TEST
  • Using a diagnostic scan tool, perform the IPC self-test.

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes REFER to the IPC DTC Chart.
No GO to BT3

BT3 CHECK THE GWM (GATEWAY MODULE A) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, check the GWM Continuous Memory Diagnostic Trouble Codes (DTCs).

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).
No If the check fuel fill inlet message is never on, the system is operating correctly at this time. There are currently no vehicle concerns present that require the check fuel fill inlet message display.
If the check fuel fill inlet message is always on, DIAGNOSE all PCM Diagnostic Trouble Codes (DTCs). REFER to the Master DTC Chart.

PINPOINT TEST BU: THE ENGINE OIL CHANGE MESSAGE ALWAYS DISPLAYED

Normal Operation and Fault Conditions

See Engine Oil Life Message Center Display. REFER to: Message Center - System Operation and Component Description (413-01 Instrumentation, Message Center and Warning Chimes, Description and Operation).

Possible Sources

  • Engine oil life requires reset
  • Message center switch concern
  • PCM
  • GWM concern
  • IPC
BU1 CHECK THE MESSAGE CENTER SWITCH OPERATION
  • Ignition OFF.
  • Close all doors and the hood.
  • Ignition ON.
  • Once the IPC has completed its prove-out and is in normal operation mode, open the driver door.
  • Press the OK button to clear the door ajar warning message.

Does the door ajar warning message clear?
Yes GO to BU2
No DIAGNOSE the message center switch. GO to Pinpoint Test AR

BU2 RESET THE ENGINE OIL LIFE
  • NOTE: For message center menu navigation to reset the oil life, refer to the Owner's Literature. Using the message center, reset the oil life.

Does the engine oil change message clear?
Yes The system is operating correctly. EXPLAIN to the customer how to reset the engine oil life.
No GO to BU3

BU3 PERFORM THE IPC (INSTRUMENT PANEL CLUSTER) SELF-TEST
  • Using a diagnostic scan tool, perform the IPC self-test.

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes REFER to DTC Chart: IPC in this section.
No GO to BU4

BU4 PERFORM THE PCM (POWERTRAIN CONTROL MODULE) KOEO (KEY ON, ENGINE OFF) SELF-TEST
  • Ignition ON.
  • Using a diagnostic scan tool, perform the PCM KOEO self-test.

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes REFER to the Master DTC Chart.
No GO to BU5

BU5 CHECK FOR RECENT SERVICE HISTORY
  • CHECK the vehicle service history for recent service actions related to PCM or IPC software updates.

Was the software updated in either the PCM or IPC ?
Yes CHECK OASIS for any applicable service articles: TSB , GSB , SSM or FSA . If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, UPDATE the software in the module in question.
ATTEMPT to reset the oil life again. If the engine oil change message cannot be cleared, INSTALL a new module in question.
For the PCM ,
   VIN required to access Guided Routine (PCM)
For the IPC , GO to BU6
No
   VIN required to access Guided Routine (PCM)
If the oil life still cannot be reset, GO to BU6

BU6 CHECK FOR CORRECT IPC (INSTRUMENT PANEL CLUSTER) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the IPC connector.
  • Repair:
    • corrosion (install new connector or terminals – clean module pins)
    • damaged or bent pins – install new terminals/pins
    • pushed-out pins – install new pins as necessary
  • Reconnect the IPC connector. Make sure it seats and latches correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB , GSB , SSM or FSA . If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, INSTALL a new IPC .
REFER to: Instrument Panel Cluster (IPC) (413-01 Instrumentation, Message Center and Warning Chimes, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

PINPOINT TEST BV: THE ENGINE OIL LIFE MESSAGE IS NEVER DISPLAYED

Normal Operation and Fault Conditions

See Engine Oil Life message. REFER to: Message Center - System Operation and Component Description (413-01 Instrumentation, Message Center and Warning Chimes, Description and Operation).

Possible Sources

  • Message center concern
  • The PCM has not reaced the programmed mileage/time based on the criteria required to display the message.
BV1 VERIFY MESSAGE CENTER OPERATION
  • Ignition ON.
  • Open then close the driver door while observing the message center.

Does the driver door ajar message appear in the message center with the driver door ajar and turn off with the driver door closed?
Yes GO to BV2
No GO to Pinpoint Test T

BV2 VERIFY ENGINE OIL LIFE
  • Ignition ON.
  • Using the system check in the message center, verify the engine oil life is between 1% and 5% for the CHANGE ENGINE OIL SOON message or at 0% for the OIL CHANGE REQUIRED message.

Is the engine oil life is between 1% and 5% for the CHANGE ENGINE OIL SOON message or at 0% for the OIL CHANGE REQUIRED message?
Yes GO to BV3
No The system is operating correctly at this time. INFORM the customer how the message center functions and how the engine oil life messages are set.

BV3 CHECK FOR CORRECT IPC (INSTRUMENT PANEL CLUSTER) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the IPC connector.
  • Repair:
    • corrosion (install new connector or terminals – clean module pins)
    • damaged or bent pins – install new terminals/pins
    • pushed-out pins – install new pins as necessary
  • Reconnect the IPC connector. Make sure it seats and latches correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB , GSB , SSM or FSA . If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, INSTALL a new IPC .
REFER to: Instrument Panel Cluster (IPC) (413-01 Instrumentation, Message Center and Warning Chimes, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

PINPOINT TEST BW: THE ENGINE ON WARNING MESSAGE IS NEVER OR ALWAYS DISPLAYED

Normal Operation and Fault Conditions

See Engine On. REFER to: Message Center - System Operation and Component Description (413-01 Instrumentation, Message Center and Warning Chimes, Description and Operation).

Possible Sources

  • Interior lighting concern
  • PRNDL indication concern
  • BCM concern
  • GWM concern
  • PCM concern
  • IPC
BW1 CHECK THE MESSAGE CENTER OPERATION
  • Ignition ON.
  • Close all doors and the hood.
  • Clear all message center warnings by pressing the OK button for each warning present.
  • Monitor the door ajar RTT indicator.
  • Open the driver door.
  • Clear the message center warning.
  • Monitor the door ajar RTT indicator.

Is the door ajar RTT indicator off with the door closed, and on with the door open?
Yes GO to BW2
No GO to Pinpoint Test A

BW2 CHECK THE PRNDL OPERATION
  • Shift the transmission through the ranges while observing the PRNDL indication.

Does the PRNDL indication match the selected transmission range?
Yes GO to BW3
No GO to Pinpoint Test AK

BW3 PERFORM THE IPC (INSTRUMENT PANEL CLUSTER) SELF-TEST
  • Using a diagnostic scan tool, perform the IPC self-test.

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes REFER to DTC Chart: IPC in this section.
No GO to BW4

BW4 PERFORM THE BCM (BODY CONTROL MODULE) SELF-TEST
  • Using a diagnostic scan tool, perform the BCM self-test.

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes REFER to the Master DTC Chart.
No GO to BW5

BW5 PERFORM THE PCM (POWERTRAIN CONTROL MODULE) KOEO (KEY ON, ENGINE OFF) SELF-TEST
  • Using a diagnostic scan tool, perform the PCM KOEO self-test.

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes REFER to the Master DTC Chart.
No GO to BW6

BW6 CHECK THE GWM (GATEWAY MODULE A) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, check the GWM Continuous Memory Diagnostic Trouble Codes (CMDTCs).

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).
No GO to BW7

BW7 CHECK FOR CORRECT IPC (INSTRUMENT PANEL CLUSTER) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the IPC connector.
  • Repair:
    • corrosion (install new connector or terminals – clean module pins)
    • damaged or bent pins – install new terminals/pins
    • pushed-out pins – install new pins as necessary
  • Reconnect the IPC connector. Make sure it seats and latches correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB , GSB , SSM or FSA . If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, INSTALL a new IPC .
REFER to: Instrument Panel Cluster (IPC) (413-01 Instrumentation, Message Center and Warning Chimes, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

PINPOINT TEST BX: THE ELECTRIC VEHICLE (EV) FUEL MAINTENANCE OR LOW ENGINE USE MODE MESSAGE IS NEVER OR ALWAYS DISPLAYED

Normal Operation and Fault Conditions

See Fuel System or Low Engine Use Mode (HEV ). REFER to: Message Center - System Operation and Component Description (413-01 Instrumentation, Message Center and Warning Chimes, Description and Operation).

Possible Sources

  • Communication concern
  • SOBDMC concern
  • GWM
  • IPC
BX1 CHECK THE MESSAGE CENTER OPERATION
  • Ignition ON.
  • Close all doors, liftgate and the hood.
  • Clear all message center warnings by pressing the OK button for each warning present.
  • Monitor the door ajar RTT indicator.
  • Open the driver door.
  • Clear the message center warning.
  • Monitor the door ajar RTT indicator.

Is the door ajar RTT indicator off with the door closed, and on with the door open?
Yes GO to BX2
No GO to Pinpoint Test A

BX2 PERFORM THE IPC (INSTRUMENT PANEL CLUSTER) SELF-TEST
  • Using a diagnostic scan tool, perform the IPC self-test.

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes REFER to DTC Chart: IPC in this section.
No GO to BX3

BX3 PERFORM THE PCM (POWERTRAIN CONTROL MODULE) KOEO (KEY ON, ENGINE OFF) SELF-TEST
  • Using a diagnostic scan tool, perform the PCM KOEO self-test.

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes REFER to the appropriate 303-14 section.
No GO to BX4

BX4 CHECK THE GWM (GATEWAY MODULE A) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, check the GWM Continuous Memory Diagnostic Trouble Codes (CMDTCs).

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).
No GO to BX5

BX5 CHECK FOR CORRECT IPC (INSTRUMENT PANEL CLUSTER) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the IPC connector.
  • Repair:
    • corrosion (install new connector or terminals – clean module pins)
    • damaged or bent pins – install new terminals/pins
    • pushed-out pins – install new pins as necessary
  • Reconnect the IPC connector. Make sure it seats and latches correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB , GSB , SSM or FSA . If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, INSTALL a new IPC .
REFER to: Instrument Panel Cluster (IPC) (413-01 Instrumentation, Message Center and Warning Chimes, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

PINPOINT TEST BY: A MYKEY® MENU IS NOT AVAILABLE OR INCORRECT

Normal Operation and Fault Conditions

REFER to: Instrument Panel Cluster (IPC) - System Operation and Component Description (413-01 Instrumentation, Message Center and Warning Chimes, Description and Operation).

Refer to the Owner's Literature.

Possible Sources

  • MyKey® programmed key in use
  • Number of keys set to unlimited mode
  • Non-Ford approved remote start system installed
Diagnostic steps are not provided for this symptom or DTC.  REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).
PINPOINT TEST BZ: A TIRE TRAINING MESSAGE IS NEVER ON OR TIRES NOT TRAINED MESSAGE IS ALWAYS ON

NOTE: This message only appears during the TPMS sensor training procedure.

Normal Operation and Fault Conditions

REFER to: Message Center - System Operation and Component Description (413-01 Instrumentation, Message Center and Warning Chimes, Description and Operation).

Possible Sources

  • TPMS warning indicator concern
  • TPMS sensor training concern
BZ1 VERIFY THE TPMS (TIRE PRESSURE MONITORING SYSTEM) WARNING INDICATOR FUNCTIONS
  • Ignition ON.
  • Verify the TPMS warning indicator functions.

Does the TPMS warning indicator function?
Yes
REFER to: Tire Pressure Monitoring System (TPMS) Sensor Location Calibration (204-04B Tire Pressure Monitoring System (TPMS), General Procedures).
No GO to Pinpoint Test AP

PINPOINT TEST CA: THE ACTIVE PARK ASSIST-PARKING AID CHIME IS INOPERATIVE

Normal Operation and Fault Conditions

See Active Park Assist or Parking Aid Chime. REFER to: Warning Chimes - System Operation and Component Description (413-01 Instrumentation, Message Center and Warning Chimes, Description and Operation).

Possible Sources

  • Parking aid system concern
  • Communication concern
  • PAM concern
  • GWM
  • IPC
CA1 CHECK THE SEATBELT WARNING CHIME OPERATION
  • Ignition OFF.
  • Ignition ON.
  • Unbuckle the driver seatbelt.
  • Monitor the seatbelt warning chime when the ignition is transitioned from OFF to RUN for 6 seconds.

Does the seatbelt warning chime operate for approximately 6 seconds?
Yes GO to CA2
No GO to Pinpoint Test CS

CA2 VERIFY THE CHIMES FUNCTION THROUGH THE AUDIO SPEAKERS
  • Ignition OFF.
  • Ignition ON.
  • Monitor the location of the seatbelt warning chime (front/rear audio speakers or IPC ) when the ignition is transitioned from OFF to RUN.

Does the chime sound through the audio speakers?
Yes GO to CA4
No GO to CA3

CA3 PERFORM THE IPC (INSTRUMENT PANEL CLUSTER) SELF-TEST
  • Using a diagnostic scan tool, perform the IPC self-test.

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes REFER to the IPC DTC Chart.
No GO to CA4

CA4 PERFORM THE PAM (PARKING ASSIST CONTROL MODULE) SELF-TEST
  • Using a diagnostic scan tool, perform the PAM self-test.

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes REFER to the Master DTC Chart.
No GO to CA5

CA5 CHECK THE GWM (GATEWAY MODULE A) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, check the GWM Continuous Memory Diagnostic Trouble Codes (DTCs).

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).
No DIAGNOSE the audible parking aid. For audible parking aid,
REFER to: Parking Aid (413-13A Parking Aid - Vehicles With: Rear Parking Aid, Diagnosis and Testing).
For active park assist, REFER to: Parking Aid (413-13C Parking Aid - Vehicles With: Active Park Assist, Diagnosis and Testing).

PINPOINT TEST CB: THE ADAPTIVE CRUISE CONTROL WARNING CHIME IS INOPERATIVE

Normal Operation and Fault Conditions

See Adaptive Cruise Control Warning Chime. REFER to: Warning Chimes - System Operation and Component Description (413-01 Instrumentation, Message Center and Warning Chimes, Description and Operation).

Possible Sources

  • Adaptive cruise control concern
  • Communication concern
  • GWM
  • IPC
CB1 CHECK THE SEATBELT WARNING CHIME OPERATION
  • Ignition OFF.
  • Ignition ON.
  • Unbuckle the driver seatbelt.
  • Monitor the seatbelt warning chime when the ignition is transitioned from OFF to RUN for 6 seconds.

Does the seatbelt warning chime operate for approximately 6 seconds?
Yes GO to CB2
No GO to Pinpoint Test CS

CB2 PERFORM THE IPC (INSTRUMENT PANEL CLUSTER) SELF-TEST
  • Using a diagnostic scan tool, perform the IPC self-test.

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes REFER to the IPC DTC Chart.
No GO to CB3

CB3 CHECK THE GWM (GATEWAY MODULE A) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, check the GWM Continuous Memory Diagnostic Trouble Codes (DTCs).

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).
No GO to CB4

CB4 CHECK THE CRUISE CONTROL DISPLAY IN THE MESSAGE CENTER
  • Verify the adaptive cruise control display functions in the message center when the adaptive cruise control is in operation.

Does the cruise control display operate in the message center?
Yes DIAGNOSE the cruise control system. For non-adaptive cruise control,
REFER to: Cruise Control (419-03A Cruise Control, Diagnosis and Testing).
For adaptive cruise control, REFER to: Cruise Control (419-03B Cruise Control - Vehicles With: Adaptive Cruise Control, Diagnosis and Testing).
No GO to Pinpoint Test BH

PINPOINT TEST CC: THE AIRBAG SECONDARY WARNING CHIME IS INOPERATIVE

Normal Operation and Fault Conditions

REFER to: Warning Chimes - System Operation and Component Description (413-01 Instrumentation, Message Center and Warning Chimes, Description and Operation).

Possible Sources

  • Normal condition
  • IPC
CC1 CHECK IPC (INSTRUMENT PANEL CLUSTER) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Ignition ON.
  • Using a diagnostic scan tool, clear the Diagnostic Trouble Codes (DTCs).
  • Wait 10 seconds.
  • Using a diagnostic scan tool, perform the IPC self-test.

Is DTC P1534:01 recorded?
Yes INSTALL a new IPC .
REFER to: Instrument Panel Cluster (IPC) (413-01 Instrumentation, Message Center and Warning Chimes, Removal and Installation).
No The system is operating correctly at this time. The airbag secondary warning chime sounds only when a fault in the airbag warning indicator is present and DTC P1534:01 is recorded.

PINPOINT TEST CD: THE BLIND SPOT INFORMATION SYSTEM (BLIS®)/CROSS TRAFFIC ALERT (CTA) WARNING CHIME IS INOPERATIVE

Normal Operation and Fault Conditions

See BLIS / CTA Warning Chime. REFER to: Warning Chimes - System Operation and Component Description (413-01 Instrumentation, Message Center and Warning Chimes, Description and Operation).

Possible Sources

  • Communication concern
  • BLIS / CTA concern
  • GWM
  • IPC
CD1 CHECK THE SEATBELT WARNING CHIME OPERATION
  • Ignition OFF.
  • Ignition ON.
  • Unbuckle the driver seatbelt.
  • Monitor the seatbelt warning chime when the ignition is transitioned from OFF to RUN for 6 seconds.

Does the seatbelt warning chime operate for approximately 6 seconds?
Yes GO to CD2
No GO to Pinpoint Test CS

CD2 PERFORM THE IPC (INSTRUMENT PANEL CLUSTER) SELF-TEST
  • Using a diagnostic scan tool, perform the IPC self-test.

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes REFER to the IPC DTC Chart.
No GO to CD3

CD3 CHECK THE GWM (GATEWAY MODULE A) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, check the GWM Continuous Memory Diagnostic Trouble Codes (DTCs).

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).
No DIAGNOSE the Blind Spot Information System (BLIS®)/Cross Traffic Alert (CTA) system.
REFER to: Blind Spot Information System (419-04 Side and Rear Vision, Diagnosis and Testing).

PINPOINT TEST CE: THE DOOR AJAR WARNING CHIME IS INOPERATIVE

Normal Operation and Fault Conditions

See Door Ajar Warning Chime. REFER to: Warning Chimes - System Operation and Component Description (413-01 Instrumentation, Message Center and Warning Chimes, Description and Operation).

Possible Sources

  • Door ajar indication concern
  • IPC
CE1 CHECK THE HEADLAMPS ON WARNING CHIME
  • Ignition OFF.
  • Turn the headlamps on.
  • Open the driver door.
  • Monitor the headlamps on warning chime.

Does the headlamps on warning chime operate?
Yes GO to Pinpoint Test T
No GO to CE2

CE2 CHECK FOR CORRECT IPC (INSTRUMENT PANEL CLUSTER) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the IPC connector.
  • Repair:
    • corrosion (install new connector or terminals – clean module pins)
    • damaged or bent pins – install new terminals/pins
    • pushed-out pins – install new pins as necessary
  • Reconnect the IPC connector. Make sure it seats and latches correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB , GSB , SSM or FSA . If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, INSTALL a new IPC .
REFER to: Instrument Panel Cluster (IPC) (413-01 Instrumentation, Message Center and Warning Chimes, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

PINPOINT TEST CF: THE ELECTRIC VEHICLE (EV) ENGINE OFF REMINDER WARNING CHIME IS INOPERATIVE

Normal Operation and Fault Conditions

See Electric Vehicle (EV) Engine Off Reminder. REFER to: Warning Chimes - System Operation and Component Description (413-01 Instrumentation, Message Center and Warning Chimes, Description and Operation).

Possible Sources

  • Communication concern
  • Door ajar indication concern
  • BCM concern
  • PCM concern
  • GWM
  • IPC
CF1 CHECK THE SEATBELT WARNING CHIME OPERATION
  • Ignition OFF.
  • Ignition ON.
  • Unbuckle the driver seatbelt.
  • Monitor the seatbelt warning chime when the ignition is transitioned from OFF to RUN for 6 seconds.

Does the seatbelt warning chime operate for approximately 6 seconds?
Yes GO to CF2
No GO to Pinpoint Test CS

CF2 CHECK THE DOOR AJAR INDICATION
  • Open the driver door.
  • Observe the door ajar warning indicator or door ajar RTT warning indicator.

Does the door ajar warning indicator or RTT warning indicator turn on with the driver door ajar?
Yes GO to CF3
No GO to Pinpoint Test T

CF3 PERFORM THE IPC (INSTRUMENT PANEL CLUSTER) SELF-TEST
  • Using a diagnostic scan tool, perform the IPC self-test.

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes REFER to the IPC DTC Chart.
No GO to CF4

CF4 CHECK THE GWM (GATEWAY MODULE A) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, check the GWM Continuous Memory Diagnostic Trouble Codes (DTCs).

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).
No DIAGNOSE all PCM Diagnostic Trouble Codes (DTCs). REFER to the Master DTC Chart.

PINPOINT TEST CG: THE CHIME ALWAYS SOUNDS

Refer to Wiring Diagrams Cell 60 for schematic and connector information.

Normal Operation and Fault Conditions

REFER to: Warning Chimes - System Operation and Component Description (413-01 Instrumentation, Message Center and Warning Chimes, Description and Operation).

Possible Sources

  • Exterior lighting concern
  • Interior lighting concern
  • Wiring, terminals or connectors
  • Ignition switch
  • Ignition lock cylinder housing (if equipped)
  • BCM
  • GWM
  • IPC
CG1 CHECK THE IPC (INSTRUMENT PANEL CLUSTER) FOR MESSAGE CENTER MESSAGES
  • Ignition OFF.
  • Ignition ON.
  • Check the IPC and message center for illuminated warning indicator or message center displays.

Does the IPC have any RTT indicators illuminated or message center messages displayed?
Yes REPAIR all message center indication concerns first. REFER to Symptom Chart: Indicators and Rotating Telltales (RTTs) or Symptom Chart: Message Center.
No GO to CG2

CG2 CHECK THE EXTERIOR LIGHTING OPERATION
  • Place the headlamp switch in the OFF position.
  • Close all doors.
  • Wait one minute.
  • Observe the exterior lights.

Are the headlamps off?
Yes GO to CG3
No
REFER to: Headlamps (417-01 Exterior Lighting, Diagnosis and Testing).

CG3 CHECK THE INTERIOR LIGHTING OPERATION
  • Open and close the driver door.
  • Observe the interior lights.

Do the interior lights operate correctly from the driver door?
Yes GO to CG4
No
REFER to: Interior Lighting (417-02 Interior Lighting, Diagnosis and Testing).

CG4 PERFORM THE BCM (BODY CONTROL MODULE) SELF-TEST
  • Using a diagnostic scan tool, perform the BCM self-test.

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes REFER to the Master DTC Chart.
No If equipped with a keyed ignition, GO to CG5
If not equipped with a keyed ignition, GO to CG8

CG5 CHECK THE BCM (BODY CONTROL MODULE) INPUT PIDS FROM THE IGNITION SWITCH
  • Using a diagnostic scan tool, view the BCM Parameter Identifications (PIDs).
  • Access the  BCM  and monitor the  IGN_SW_STATE  PID

  • Select and monitor the BCM ignition switch PID while cycling the ignition switch through the ACC, OFF, and RUN states.

Does the BCM PID match the ignition switch positions?
Yes GO to CG9
No For ignition RUN or ACC concerns, DIAGNOSE the ignition switch outputs to the BCM .
REFER to: Steering Wheel and Column Electrical Components (211-05 Steering Wheel and Column Electrical Components, Diagnosis and Testing). For key-in-ignition concern, GO to CG6

CG6 CHECK THE KEY-IN-IGNITION INPUT CIRCUIT FOR VOLTAGE
  • Ignition OFF.
  • Disconnect BCM C2280D .
  • Remove the key from the ignition cylinder.
  • Measure:
    Positive Lead Measurement / Action Negative Lead
      C2280D-22   Ground

Is any voltage present?
Yes GO to CG7
No GO to CG8

CG7 CHECK THE KEY-IN-IGNITION INPUT
  • Disconnect Ignition Switch C250 .
  • Measure:
    Positive Lead Measurement / Action Negative Lead
      C2280D-22   Ground

Is any voltage present?
Yes REPAIR the circuit.
No DIAGNOSE the ignition switch.
REFER to: Steering Wheel and Column Electrical Components (211-05 Steering Wheel and Column Electrical Components, Diagnosis and Testing).

CG8 CHECK FOR CORRECT BCM (BODY CONTROL MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the BCM connectors.
  • Repair:
    • corrosion (install new connector or terminals - clean module pins)
    • damaged or bent pins - install new terminals/pins
    • pushed-out pins - install new pins as necessary
  • Reconnect the BCM connectors. Make sure they seat and latch correctly.
  • Operate the system and verify the concern is still present

Is the concern still present?
Yes CHECK On-Line Automotive Service Information System (OASIS) for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, DISCONTINUE this test and FOLLOW TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new BCM. Refer to the appropriate Removal and Installation procedure in Section 419-10.
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

CG9 CHECK FOR CORRECT IPC (INSTRUMENT PANEL CLUSTER) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the IPC connector.
  • Repair:
    • corrosion (install new connector or terminals – clean module pins)
    • damaged or bent pins – install new terminals/pins
    • pushed-out pins – install new pins as necessary
  • Reconnect the IPC connector. Make sure it seats and latches correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB , GSB , SSM or FSA . If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, INSTALL a new IPC .
REFER to: Instrument Panel Cluster (IPC) (413-01 Instrumentation, Message Center and Warning Chimes, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

PINPOINT TEST CH: THE CHIME ONLY SOUNDS FROM THE IPC (INSTRUMENT PANEL CLUSTER)

Refer to Wiring Diagrams Cell 60 for schematic and connector information.

Normal Operation and Fault Conditions

REFER to: Warning Chimes - System Operation and Component Description (413-01 Instrumentation, Message Center and Warning Chimes, Description and Operation).

Possible Sources

  • Message center concern
  • Audio system concern
  • IPC
CH1 CHECK IPC (INSTRUMENT PANEL CLUSTER) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Ignition ON.
  • Using a diagnostic scan tool, perform the IPC self-test.

Are any Diagnostic Trouble Codes (DTCs) present?
Yes REFER to Diagnostic Trouble Codes (DTCs) Chart: IPC in this section.
No DIAGNOSE the audio system.
REFER to: Information and Entertainment System (415-00 Information and Entertainment System - General Information, Diagnosis and Testing).

PINPOINT TEST CI: THE FORWARD COLLISION WARNING CHIME IS INOPERATIVE

Normal Operation and Fault Conditions

See Forward Collision Warning Chime. REFER to: Warning Chimes - System Operation and Component Description (413-01 Instrumentation, Message Center and Warning Chimes, Description and Operation).

Possible Sources

  • Forward collision system concern
  • Communication concern
  • IPMA concern
  • GWM
  • IPC
CI1 CHECK THE SEATBELT WARNING CHIME OPERATION
  • Ignition OFF.
  • Ignition ON.
  • Unbuckle the driver seatbelt.
  • Monitor the seatbelt warning chime when the ignition is transitioned from OFF to RUN for 6 seconds.

Does the seatbelt warning chime operate for approximately 6 seconds?
Yes GO to CI2
No GO to Pinpoint Test CS

CI2 PERFORM THE IPC (INSTRUMENT PANEL CLUSTER) SELF-TEST
  • Using a diagnostic scan tool, perform the IPC self-test.

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes REFER to the IPC DTC Chart.
No GO to CI3

CI3 PERFORM THE IPMA (IMAGE PROCESSING MODULE A) SELF-TEST
  • Using a diagnostic scan tool, perform the IPMA self-test.

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes
REFER to: Lane Keeping System (419-07 Lane Keeping System, Diagnosis and Testing).
No GO to CI4

CI4 CHECK THE GWM (GATEWAY MODULE A) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, check the GWM Continuous Memory Diagnostic Trouble Codes (DTCs).

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).
No DIAGNOSE the collision warning system.
REFER to: Collision Warning and Collision Avoidance System (419-03C Collision Warning and Collision Avoidance System, Diagnosis and Testing).

PINPOINT TEST CJ: THE HEADLAMPS ON WARNING CHIME IS INOPERATIVE

Normal Operation and Fault Conditions

See Headlamps On Warning Chime. REFER to: Warning Chimes - System Operation and Component Description (413-01 Instrumentation, Message Center and Warning Chimes, Description and Operation).

Possible Sources

  • BCM
  • GWM
  • IPC
CJ1 CHECK THE SEATBELT WARNING CHIME OPERATION
  • Ignition OFF.
  • Ignition ON.
  • Unbuckle the driver seatbelt.
  • Monitor the seatbelt warning chime when the ignition is transitioned from OFF to RUN for 6 seconds.

Does the seatbelt warning chime operate for approximately 6 seconds?
Yes GO to CJ2
No GO to Pinpoint Test CS

CJ2 PERFORM THE IPC (INSTRUMENT PANEL CLUSTER) SELF-TEST
  • Using a diagnostic scan tool, perform the IPC self-test.

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes REFER to the IPC DTC Chart.
No GO to CJ3

CJ3 CHECK THE GWM (GATEWAY MODULE A) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, check the GWM Continuous Memory Diagnostic Trouble Codes (DTCs).

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).
No DIAGNOSE all BCM Diagnostic Trouble Codes (DTCs). REFER to the Master DTC Chart.

PINPOINT TEST CK: THE IGNITION-ENGINE ON WARNING CHIME IS INOPERATIVE

Normal Operation and Fault Conditions

Ignition-Engine On Warning Chime. REFER to: Warning Chimes - System Operation and Component Description (413-01 Instrumentation, Message Center and Warning Chimes, Description and Operation).

Possible Sources

  • Interior lighting concern
  • PRNDL indication concern
  • BCM
  • PCM
  • SOBDMC ( HEV )
  • GWM
  • IPC
CK1 CHECK THE SEATBELT WARNING CHIME OPERATION
  • Ignition OFF.
  • Ignition ON.
  • Unbuckle the driver seatbelt.
  • Monitor the seatbelt warning chime when the ignition is transitioned from OFF to RUN for 6 seconds.

Does the seatbelt warning chime operate for approximately 6 seconds?
Yes GO to CK2
No GO to Pinpoint Test CS

CK2 CHECK THE DOOR AJAR INDICATION
  • Open the driver door.
  • Observe the door ajar warning indicator or door ajar RTT warning indicator.

Does the door ajar warning indicator or door ajar RTT warning indicator turn on with the driver door ajar?
Yes GO to CK3
No GO to Pinpoint Test T

CK3 CHECK THE PRNDL OPERATION
  • Shift the transmission range selector through the ranges while observing the PRNDL indication.

Does the PRNDL indication match the selected transmission range?
Yes GO to CK4
No GO to Pinpoint Test AK

CK4 PERFORM THE IPC (INSTRUMENT PANEL CLUSTER) SELF-TEST
  • Using a diagnostic scan tool, perform the IPC self-test.

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes REFER to the IPC DTC Chart.
No GO to CK5

CK5 PERFORM THE BCM (BODY CONTROL MODULE) SELF-TEST
  • Using a diagnostic scan tool, perform the BCM self-test.

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes REFER to the master DTC Chart.
No GO to CK6

CK6 PERFORM THE PCM (POWERTRAIN CONTROL MODULE) KOEO (KEY ON, ENGINE OFF) SELF-TEST
  • Using a diagnostic scan tool, perform the PCM KOEO self-test.

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes REFER to the Master DTC Chart.
No For gas engine, GO to CK8
For HEV , GO to CK7

CK7 PERFORM THE SOBDMC (SECONDARY ON-BOARD DIAGNOSTIC CONTROL MODULE C) SELF-TEST
  • Using a diagnostic scan tool, perform the SOBDMC self-test.

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes
REFER to: Electric Powertrain Control (303-14D Electric Powertrain Control, Diagnosis and Testing).
No GO to CK8

CK8 CHECK THE GWM (GATEWAY MODULE A) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, check the GWM Continuous Memory Diagnostic Trouble Codes (DTCs).

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).
No INSTALL a new BCM. Refer to the appropriate Removal and Installation procedure in Section 419-10.

PINPOINT TEST CL: THE KEY-IN-IGNITION WARNING CHIME IS INOPERATIVE

Refer to Wiring Diagrams Cell 60 for schematic and connector information.

Normal Operation and Fault Conditions

See Key-In-Ignition Warning Chime. REFER to: Warning Chimes - System Operation and Component Description (413-01 Instrumentation, Message Center and Warning Chimes, Description and Operation).

DTC Fault Trigger Conditions

DTC Description Fault Trigger Condition
BCM B10F1:14 Key In Switch: Circuit Short To Ground Or Open A continuous and on-demand DTC that sets in the BCM if an open is detected on the key-in-ignition switch input with the ignition ON.

Possible Sources

  • Wiring, terminals or connectors
  • Interior lighting concern
  • Key-in-ignition switch (part of the ignition switch)
  • BCM
  • GWM
  • IPC
CL1 CHECK THE SEATBELT WARNING CHIME OPERATION
  • Ignition OFF.
  • Ignition ON.
  • Monitor the seatbelt warning chime when the ignition switch is transitioned from OFF to RUN for 6 seconds.

Does the seatbelt warning chime operate for approximately 6 seconds?
Yes GO to CL2
No GO to Pinpoint Test CS

CL2 CHECK THE INTERIOR LAMPS OPERATION
  • Open and close the driver door.
  • Observe the interior lamps.

Do the interior lamps operate correctly from the driver door?
Yes GO to CL3
No
REFER to: Interior Lighting (417-02 Interior Lighting, Diagnosis and Testing).

CL3 CHECK THE GWM (GATEWAY MODULE A) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, check the GWM Continuous Memory Diagnostic Trouble Codes (DTCs).

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).
No GO to CL4

CL4 PERFORM THE BCM (BODY CONTROL MODULE) SELF-TEST
  • Using a diagnostic scan tool, perform the BCM self-test.

Is DTC B10F1:14 present?
Yes GO to CL5
No GO to CL8

CL5 CHECK THE KEY-IN-IGNITION INPUT CIRCUIT FOR VOLTAGE
  • Ignition OFF.
  • Insert the key into the ignition cylinder.
  • Disconnect BCM C2280D .
  • Measure:
    Positive Lead Measurement / Action Negative Lead
      C2280D-22   Ground

Is the voltage greater than 11 volts?
Yes GO to CL8
No GO to CL6

CL6 CHECK THE KEY-IN-IGNITION INPUT CIRCUIT FOR SHORT TO GROUND
  • Remove the key from the ignition cylinder.
  • Measure:
    Positive Lead Measurement / Action Negative Lead
      C2280D-22   Ground

Is the resistance greater than 10,000 ohms?
Yes GO to CL7
No REPAIR the circuit.

CL7 CHECK THE KEY-IN-IGNITION INPUT CIRCUIT FOR OPEN
  • Disconnect Ignition Switch C250 .
  • Measure:
    Positive Lead Measurement / Action Negative Lead
      C2280D-22   C250-3

Is the resistance less than 3 ohms?
Yes REPAIR the circuit.
No DIAGNOSE the ignition switch.
REFER to: Steering Wheel and Column Electrical Components (211-05 Steering Wheel and Column Electrical Components, Diagnosis and Testing).

CL8 CHECK FOR CORRECT BCM (BODY CONTROL MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the BCM connectors.
  • Repair:
    • corrosion (install new connector or terminals - clean module pins)
    • damaged or bent pins - install new terminals/pins
    • pushed-out pins - install new pins as necessary
  • Reconnect the BCM connectors. Make sure they seat and latch correctly.
  • Operate the system and verify the concern is still present

Is the concern still present?
Yes CHECK On-Line Automotive Service Information System (OASIS) for any applicable service articles: TSB , GSB , SSM or FSA . If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, INSTALL a new BCM. Refer to the appropriate Removal and Installation procedure in Section 419-10.
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

PINPOINT TEST CM: THE LANE KEEPING ALERT WARNING CHIME IS INOPERATIVE

Normal Operation and Fault Conditions

See Lane Keeping Alert Warning System Chime. REFER to: Warning Chimes - System Operation and Component Description (413-01 Instrumentation, Message Center and Warning Chimes, Description and Operation).

Possible Sources

  • Communication concern
  • Lane keeping system concern
  • GWM
  • IPC
CM1 CHECK THE SEATBELT WARNING CHIME OPERATION
  • Ignition OFF.
  • Ignition ON.
  • Unbuckle the driver seatbelt.
  • Monitor the seatbelt warning chime when the ignition is transitioned from OFF to RUN for 6 seconds.

Does the seatbelt warning chime operate for approximately 6 seconds?
Yes GO to CM2
No GO to Pinpoint Test CS

CM2 PERFORM THE IPC (INSTRUMENT PANEL CLUSTER) SELF-TEST
  • Using a diagnostic scan tool, perform the IPC self-test.

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes REFER to the IPC DTC Chart.
No GO to CM3

CM3 CHECK THE GWM (GATEWAY MODULE A) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, check the GWM Continuous Memory Diagnostic Trouble Codes (DTCs).

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).
No GO to CM4

CM4 CHECK THE LANE KEEPING SYSTEM OPERATION
  • Verify the lane keeping system operates correctly.

Does the lane keeping system operate correctly?
Yes The system is operating correctly at this time. Inform the customer that this chime only operates with the hands off the steering wheel.
No DIAGNOSE the lane keeping system.
REFER to: Lane Keeping System (419-07 Lane Keeping System, Diagnosis and Testing).

PINPOINT TEST CN: THE MEMORY FEEDBACK CHIME IS INOPERATIVE

Normal Operation and Fault Conditions

See Memory Feedback Chime. REFER to: Warning Chimes - System Operation and Component Description (413-01 Instrumentation, Message Center and Warning Chimes, Description and Operation).

Possible Sources

  • Memory seat feature concern
  • DSM
  • GWM
  • IPC
CN1 CHECK THE SEATBELT WARNING CHIME OPERATION
  • Ignition OFF.
  • Ignition ON.
  • Unbuckle the driver seatbelt.
  • Monitor the seatbelt warning chime when the ignition is transitioned from OFF to RUN for 6 seconds.

Does the seatbelt warning chime operate for approximately 6 seconds?
Yes GO to CN2
No GO to Pinpoint Test CS

CN2 PERFORM THE DSM (DRIVER FRONT SEAT MODULE) SELF-TEST
  • Using the diagnostic scan tool, perform the DSM self-test.

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes
REFER to: Front Seats (501-10A Front Seats, Diagnosis and Testing).
No GO to CN3

CN3 PERFORM THE IPC (INSTRUMENT PANEL CLUSTER) SELF-TEST
  • Using a diagnostic scan tool, perform the IPC self-test.

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes REFER to the IPC DTC Chart.
No GO to CN4

CN4 CHECK THE GWM (GATEWAY MODULE A) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, check the GWM Continuous Memory Diagnostic Trouble Codes (DTCs).

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).
No DIAGNOSE the memory seat feature.
REFER to: Front Seats (501-10A Front Seats, Diagnosis and Testing).

PINPOINT TEST CO: THE MESSAGE CENTER WARNING CHIME IS INOPERATIVE

Normal Operation and Fault Conditions

REFER to: Warning Chimes - System Operation and Component Description (413-01 Instrumentation, Message Center and Warning Chimes, Description and Operation).

Possible Sources

  • No warnings present
  • IPC
CO1
  • Close the doors, hood and liftgate.
  • Ignition ON.
  • Wait until the IPC completes prove-out.
  • Open the driver door and observe the IPC .
  • Verify the IPC displays the door ajar message and the chime sounds once.

Did the door ajar message display in the message center and the chimne sound once?
Yes The system is operating correctly at this time. The message center warning chime only sounds when a new warning is displayed in the message center.
No If the door ajar message does not display, GO to Pinpoint Test T
If the door ajar message displays and the chime does not sound, GO to CO2

CO2 CHECK FOR CORRECT IPC (INSTRUMENT PANEL CLUSTER) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the IPC connector.
  • Repair:
    • corrosion (install new connector or terminals – clean module pins)
    • damaged or bent pins – install new terminals/pins
    • pushed-out pins – install new pins as necessary
  • Reconnect the IPC connector. Make sure it seats and latches correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB , GSB , SSM or FSA . If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, INSTALL a new IPC .
REFER to: Instrument Panel Cluster (IPC) (413-01 Instrumentation, Message Center and Warning Chimes, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

PINPOINT TEST CP: THE PERIMETER ALARM CHIME IS INOPERATIVE

Normal Operation and Fault Conditions

See Perimeter Alarm Warning Chime. REFER to: Warning Chimes - System Operation and Component Description (413-01 Instrumentation, Message Center and Warning Chimes, Description and Operation).

Possible Sources

  • Perimeter alarm concern
  • BCM
  • GWM
  • IPC
CP1 CHECK THE SEATBELT WARNING CHIME OPERATION
  • Ignition OFF.
  • Ignition ON.
  • Monitor the seatbelt warning chime when the ignition switch is transitioned from OFF to RUN for 6 seconds.

Does the seatbelt warning chime operate for approximately 6 seconds?
Yes GO to CP2
No GO to Pinpoint Test CS

CP2 CHECK THE OPERATION OF THE PERIMETER ALARM
  • Arm the perimeter alarm using the remote key locking feature (key fob).
  • Wait approximately 15 seconds for the system to arm.
  • Open the driver door using the interior door handle.

Does the perimeter alarm sound after 12 seconds?
Yes GO to CP3
No
REFER to: Perimeter Anti-Theft Alarm (419-01A Perimeter Anti-Theft Alarm, Diagnosis and Testing).

CP3 PERFORM THE IPC (INSTRUMENT PANEL CLUSTER) SELF-TEST
  • Using a diagnostic scan tool, perform the IPC self-test.

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes REFER to the IPC DTC Chart.
No GO to CP4

CP4 CHECK THE GWM (GATEWAY MODULE A) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, check the GWM Continuous Memory Diagnostic Trouble Codes (DTCs).

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).
No DIAGNOSE all BCM Diagnostic Trouble Codes (DTCs). REFER to the Master DTC Chart.

PINPOINT TEST CQ: THE POWER LIFTGATE WARNING CHIME IS INOPERATIVE

Normal Operation and Fault Conditions

See Power Liftgate Warning Chime. REFER to: Warning Chimes - System Operation and Component Description (413-01 Instrumentation, Message Center and Warning Chimes, Description and Operation).

Possible Sources

  • Communication concern
  • Power liftgate concern
  • RGTM
  • GWM
  • IPC
CQ1 CHECK THE SEATBELT WARNING CHIME OPERATION
  • Ignition OFF.
  • Ignition ON.
  • Monitor the seatbelt warning chime when the ignition switch is transitioned from OFF to RUN for 6 seconds.

Does the seatbelt warning chime operate for approximately 6 seconds?
Yes GO to CQ2
No GO to Pinpoint Test CS

CQ2 CHECK THE OPERATION OF THE POWER LIFTGATE
  • Open and close the power liftgate.

Does the power liftgate operate correctly in both the open and close modes?
Yes GO to CQ3
No
REFER to: Body Closures (501-03 Body Closures, Diagnosis and Testing).

CQ3 PERFORM THE IPC (INSTRUMENT PANEL CLUSTER) SELF-TEST
  • Using a diagnostic scan tool, perform the IPC self-test.

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes REFER to the IPC DTC Chart.
No GO to CQ4

CQ4 PERFORM THE RGTM (REAR GATE TRUNK MODULE) SELF-TEST
  • Using a diagnostic scan tool, perform the RGTM self-test.

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes REFER to the Master DTC Chart.
No GO to CQ5

CQ5 CHECK THE GWM (GATEWAY MODULE A) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, check the GWM Continuous Memory Diagnostic Trouble Codes (DTCs).

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).
No INSTALL a new RGTM .
REFER to: Rear Gate Trunk Module (RGTM) (501-03 Body Closures, Removal and Installation).

PINPOINT TEST CR: THE TRANSMISSION NOT IN PARK CHIME IS INOPERATIVE

Normal Operation and Fault Conditions

See Transmission Not In Park Chime. REFER to: Warning Chimes - System Operation and Component Description (413-01 Instrumentation, Message Center and Warning Chimes, Description and Operation).

Possible Sources

  • PRNDL/PRNDM concern
  • IPC
CR1 CHECK THE HEADLAMPS ON WARNING CHIME
  • Ignition OFF.
  • Turn the headlamps on.
  • Open the driver door.
  • Monitor the headlamps on warning chime.

Does the headlamps on warning chime operate?
Yes GO to Pinpoint Test AK
No GO to CR2

CR2 CHECK FOR CORRECT IPC (INSTRUMENT PANEL CLUSTER) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the IPC connector.
  • Repair:
    • corrosion (install new connector or terminals – clean module pins)
    • damaged or bent pins – install new terminals/pins
    • pushed-out pins – install new pins as necessary
  • Reconnect the IPC connector. Make sure it seats and latches correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB , GSB , SSM or FSA . If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, INSTALL a new IPC .
REFER to: Instrument Panel Cluster (IPC) (413-01 Instrumentation, Message Center and Warning Chimes, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

PINPOINT TEST CS: THE SEATBELT WARNING CHIME OR THE BELT-MINDER® FEATURE IS INOPERATIVE

Normal Operation and Fault Conditions

See Belt-Minder Feature or Seatbelt Warning Chime. REFER to: Warning Chimes - System Operation and Component Description (413-01 Instrumentation, Message Center and Warning Chimes, Description and Operation).

Possible Sources

  • Belt-Minder® deactivated
  • Communication concern
  • Seatbelt warning indication concern
  • Vehicle speed input concern
  • GWM
  • RCM
  • IPC
CS1 CHECK THE HEADLAMPS ON WARNING CHIME
  • Ignition OFF.
  • Turn the headlamps on.
  • Open the driver door.
  • Monitor the headlamps on warning chime.

Does the headlamps on warning chime operate?
Yes GO to CS2
No GO to Pinpoint Test CJ

CS2 CHECK THE SEATBELT WARNING CHIME OPERATION
  • Ignition ON.
  • Monitor the seatbelt warning chime when the ignition switch is transitioned from OFF to RUN for 6 seconds.

Does the seatbelt warning chime operate for approximately 6 seconds?
Yes For the Belt-Minder®, GO to CS3
For a seatbelt warning chime, GO to CS4
No GO to CS4

CS3 CHECK THE SPEEDOMETER OPERATION
  • Ignition ON.
  • Verify the speedometer operates.

Does the speedometer operate?
Yes GO to CS4
No GO to Pinpoint Test F

CS4 PERFORM THE IPC (INSTRUMENT PANEL CLUSTER) SELF-TEST
  • Using a diagnostic scan tool, perform the IPC self-test.

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes REFER to the IPC DTC Chart.
No GO to CS5

CS5 PERFORM THE RCM (RESTRAINTS CONTROL MODULE) SELF-TEST
  • Using a diagnostic scan tool, perform the RCM self-test.

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes REFER to the Master DTC Chart.
No GO to CS6

CS6 CHECK THE GWM (GATEWAY MODULE A) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, check the GWM Continuous Memory Diagnostic Trouble Codes (DTCs).

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).
No GO to CS7

CS7 CHECK THE DRIVER AND FRONT PASSENGER SEATBELT BUCKLE SWITCH
  • Using a diagnostic scan tool, monitor the RCM Parameter Identifications (PIDs).
  • For driver seatbelt,

    Access the  RCM  and monitor the  SBELT_D_ST  PID

  • For the passenger seatbelt,

    Access the  RCM  and monitor the  SBELT_P_ST  PID

  • Monitor the RCM driver and front passenger seatbelt buckle Parameter Identifications (PIDs) while buckling and unbuckling the seatbelt.

Do the Parameter Identifications (PIDs) display BUCKLED with the seatbelt buckled and UNBUCKLED with the seatbelt unbuckled?
Yes GO to CS8
No INSTALL a new seatbelt buckle.
REFER to: Front Seatbelt Buckle (501-20A Seatbelt Systems, Removal and Installation).

CS8 CHECK THE BELT-MINDER® CONFIGURATION

NOTE: Verify that an administrator key is used for this test and not a MyKey® programmed key. When a MyKey® programmed key is used, the Belt-Minder® is automatically turned on and cannot be disabled (if previously disabled by an administrator, the Belt-Minder® remains disabled when an administrator key is used).

  • Verify the Belt-Minder® is activated or configured on for the seating position in question.
    REFER to: Seatbelt Minder Deactivating/Activating (413-01 Instrumentation, Message Center and Warning Chimes, General Procedures).

Is the Belt-Minder activated for the seating position in question?
Yes If the Belt-Minder® is always on above 10 km/h (6 mph) with the seatbelt unfastened, the system is operating correctly.
If the Belt-Minder® is always on with the seatbelt fastened or never on with the seatbelt unfastened above 10 km/h (6 mph), INSTALL a new RCM .
REFER to: Restraints Control Module (RCM) (501-20B Supplemental Restraint System, Removal and Installation).
No ACTIVATE the Belt-Minder® for the seating position in question.
REFER to: Restraints Control Module (RCM) (501-20B Supplemental Restraint System, Removal and Installation).

PINPOINT TEST CT: THE SERVICE ADVANCETRAC WARNING CHIME IS INOPERATIVE

Normal Operation and Fault Conditions

See Service AdvanceTrac Warning Chime. REFER to: Warning Chimes - System Operation and Component Description (413-01 Instrumentation, Message Center and Warning Chimes, Description and Operation).

Possible Sources

  • Stability-traction control concern
  • IPC
CT1 CHECK THE HEADLAMPS ON WARNING CHIME
  • Ignition OFF.
  • Turn the headlamps on.
  • Open the driver door.
  • Monitor the headlamps on warning chime.

Does the headlamps on warning chime operate?
Yes GO to Pinpoint Test AN
No GO to CT2

CT2 CHECK FOR CORRECT IPC (INSTRUMENT PANEL CLUSTER) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the IPC connector.
  • Repair:
    • corrosion (install new connector or terminals – clean module pins)
    • damaged or bent pins – install new terminals/pins
    • pushed-out pins – install new pins as necessary
  • Reconnect the IPC connector. Make sure it seats and latches correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB , GSB , SSM or FSA . If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, INSTALL a new IPC .
REFER to: Instrument Panel Cluster (IPC) (413-01 Instrumentation, Message Center and Warning Chimes, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

PINPOINT TEST CU: THE TURN SIGNAL-HAZARD ON CHIME OR TURN SIGNAL LEFT ON CHIME IS INOPERATIVE

Normal Operation and Fault Conditions

See Turn Signal On Chime Tone or Turn Signal Left On Chime. REFER to: Warning Chimes - System Operation and Component Description (413-01 Instrumentation, Message Center and Warning Chimes, Description and Operation).

Possible Sources

  • Turn signal indication concern
  • Communication concern
  • BCM
  • GWM
  • IPC
CU1 CHECK THE SEATBELT WARNING CHIME OPERATION
  • Ignition OFF.
  • Ignition ON.
  • Unbuckle the driver seatbelt.
  • Monitor the seatbelt warning chime when the ignition is transitioned from OFF to RUN for 6 seconds.

Does the seatbelt warning chime operate for approximately 6 seconds?
Yes GO to CU2
No GO to Pinpoint Test CS

CU2 CHECK THE TURN SIGNAL INDICATOR OPERATION
  • Verify the RH and LH turn signal indicators operate correctly.

Do the turn signal indicators operate correctly?
Yes GO to CU3
No GO to Pinpoint Test AA

CU3 CHECK THE GWM (GATEWAY MODULE A) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, check the GWM Continuous Memory Diagnostic Trouble Codes (DTCs).

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).
No DIAGNOSE all BCM Diagnostic Trouble Codes (DTCs). REFER to the Master DTC Chart.

PINPOINT TEST CV: U0100:00, U0401:00, U0401:81, U0401:82 OR U0401:86

Normal Operation and Fault Conditions

REFER to: Communications Network - System Operation and Component Description (418-00 Module Communications Network, Description and Operation).

DTC Fault Trigger Conditions

DTC Description Fault Trigger Condition
IPC U0100:00 Lost Communication With ECM/PCM 'A': No Sub Type Information Sets in continuous memory in the IPC if data messages received from the PCM through the GWM are missing for 5 seconds or longer.
IPC U0401:00 Invalid Data Received from ECM/PCM A: No Sub Type Information Sets in the IPC when the IPC receives invalid network data for the speedometer, temperature or odometer data from the PCM through the GWM for 5 seconds or longer.
IPC U0401:81 Invalid Data Received from ECM/PCM A: Invalid Serial Data Received Sets in the IPC when the IPC receives invalid network data for the speedometer or temperature gauge from the PCM for 5 seconds or longer.
IPC U0401:82 Invalid Data Received from ECM/PCM A: Alive/Sequence Counter Incorrect/Not Updated Sets in the IPC if the IPC does not receive updated cruise control data or adaptive cruise control data from the PCM for 5 seconds or longer.
IPC U0401:86 Invalid Data Received from ECM/PCM A: Signal Invalid Sets in the IPC if the IPC receives invalid odometer data for 5 seconds or longer.

Possible Sources

  • Communication concern
  • Battery voltage concern
  • GWM
  • PCM
  • IPC
CV1 VERIFY THE CUSTOMER CONCERN
  • Ignition ON.
  • Verify there is an observable symptom present.

Is an observable symptom present?
Yes GO to CV2
No CLEAR the DTC . The system is operating normally at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.

CV2 CHECK THE COMMUNICATION NETWORK
  • Using a diagnostic scan tool, perform the network test.

Does the PCM pass the network test?
Yes GO to CV3
No
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).

CV3 CHECK THE IPC (INSTRUMENT PANEL CLUSTER) CONTINUOUS MEMORY DIAGNOSTIC TROUBLE CODES (CMDTCS)
  • Using a diagnostic scan tool, perform the IPC self-test.
  • Clear the Diagnostic Trouble Codes (DTCs).
  • Wait 10 seconds.
  • Repeat the IPC self-test.

Are any non-network Diagnostic Trouble Codes (DTCs) present?
Yes DIAGNOSE all non-network Diagnostic Trouble Codes (DTCs). REFER to DTC Chart: IPC in this section.
No GO to CV4

CV4 PERFORM THE PCM (POWERTRAIN CONTROL MODULE) SELF-TEST
  • Using a diagnostic scan tool, perform the PCM self-test.

Are any non-network Diagnostic Trouble Codes (DTCs) present?
Yes REFER to the Master DTC Chart.
No GO to CV5

CV5 CHECK THE GWM (GATEWAY MODULE A) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, check the GWM Continuous Memory Diagnostic Trouble Codes (CMDTCs).

Are any Diagnostic Trouble Codes (DTCs) set?
Yes
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).
No GO to CV6

CV6 RECHECK THE IPC (INSTRUMENT PANEL CLUSTER) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, clear the IPC Diagnostic Trouble Codes (DTCs).
  • Ignition OFF.
  • Ignition ON.
  • Wait 10 seconds.
  • Using a diagnostic scan tool, perform the continuous memory self-test.
  • Check the IPC Diagnostic Trouble Codes (DTCs).

Is DTC U0100:00, U0401:00, U0401:81, U0401:82 or U0401:86 still present?
Yes GO to CV7
No The system is operating correctly at this time. The DTC may have set due to high network traffic or an intermittent fault condition.

CV7 CHECK FOR OTHER CAUSES OF COMMUNICATION NETWORK CONCERN

NOTE: If new modules were installed prior to the DTC being set, the module configuration can be incorrectly set during the PMI or the PMI may not have been carried out.

  • CHECK the vehicle service history for recent service actions related to the PCM , GWM or IPC . If recent service history is found:
    • verify correct replacement module was installed
      • vehicle parts build may be used to verify correct part fitment
    • verify the configuration of replacement module was correct
      • re-configure module using as-built data if prior configuration is suspect
    • verify the module was not obtained from a like vehicle and installed into customer vehicle
      • return the swapped module to source vehicle and obtain new replacement module
  • Operate the system and determine if the observable symptom is still present.

Is the observable symptom still present?
Yes GO to CV8
No The system is operating correctly at this time. The concern may have been due to incorrect parts replacement procedures or incorrect module configuration.

CV8 CHECK FOR CORRECT PCM (POWERTRAIN CONTROL MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the PCM connectors.
  • Repair:
    • corrosion (install new connector or terminals – clean module pins)
    • damaged or bent pins – install new terminals/pins
    • pushed-out pins – install new pins as necessary
  • Reconnect the PCM connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB , GSB , SSM or FSA . If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern,
   VIN required to access Guided Routine (PCM)
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

PINPOINT TEST CW: U0293:82, U0594:00 OR U0594:86

Normal Operation and Fault Conditions

REFER to: Communications Network - System Operation and Component Description (418-00 Module Communications Network, Description and Operation).

DTC Fault Trigger Conditions

DTC Description Fault Trigger Condition
IPC U0293:82 Lost Communication With Hybrid/EV Powertrain Control Module 'A': Alive/Sequence Counter Incorrect/Not Updated Sets in the IPC if the IPC does not receive charge port door ajar message data from the PCM for 5 seconds or longer (PHEV only).
IPC U0594:00 Invalid Data Received From Hybrid/EV Powertrain Control Module 'A': No Sub Type Information Sets in continuous memory in the IPC if electric vehicle range data messages received from the SOBDMC are missing for 5 seconds or longer.
IPC U0594:86 Invalid Data Received From Hybrid/EV Powertrain Control Module 'A': Signal Invalid Sets in the IPC if the IPC receives invalid brake coach data from the PCM for 5 seconds or longer (PHEV only).

Possible Sources

  • Communication concern
  • Battery voltage concern
  • GWM
  • SOBDMC
  • IPC
CW1 VERIFY THE CUSTOMER CONCERN
  • Ignition ON.
  • Verify there is an observable symptom present.

Is an observable symptom present?
Yes GO to CW2
No CLEAR the DTC . The system is operating normally at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.

CW2 CHECK THE COMMUNICATION NETWORK
  • Using a diagnostic scan tool, perform the network test.

Does the PCM pass the network test?
Yes GO to CW3
No
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).

CW3 CHECK THE IPC (INSTRUMENT PANEL CLUSTER) CONTINUOUS MEMORY DIAGNOSTIC TROUBLE CODES (CMDTCS)
  • Using a diagnostic scan tool, perform the IPC self-test.
  • Clear the Diagnostic Trouble Codes (DTCs).
  • Wait 10 seconds.
  • Repeat the IPC self-test.

Are any non-network Diagnostic Trouble Codes (DTCs) present?
Yes DIAGNOSE all non-network Diagnostic Trouble Codes (DTCs). REFER to DTC Chart: IPC in this section.
No GO to CW4

CW4 PERFORM THE SOBDMC (SECONDARY ON-BOARD DIAGNOSTIC CONTROL MODULE C) SELF-TEST
  • Using a diagnostic scan tool, perform the SOBDMC self-test.

Are any non-network Diagnostic Trouble Codes (DTCs) present?
Yes
REFER to: Electric Powertrain Control (303-14D Electric Powertrain Control, Diagnosis and Testing).
No GO to CW5

CW5 CHECK THE GWM (GATEWAY MODULE A) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, check the GWM Continuous Memory Diagnostic Trouble Codes (CMDTCs).

Are any Diagnostic Trouble Codes (DTCs) set?
Yes
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).
No GO to CW6

CW6 RECHECK THE IPC (INSTRUMENT PANEL CLUSTER) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, clear the IPC Diagnostic Trouble Codes (DTCs).
  • Ignition OFF.
  • Ignition ON.
  • Wait 10 seconds.
  • Using a diagnostic scan tool, perform the continuous memory self-test.
  • Check the IPC Diagnostic Trouble Codes (DTCs).

Is DTC U0293:82, U0594:00 or U0594:86 still present?
Yes GO to CW7
No The system is operating correctly at this time. The DTC may have set due to high network traffic or an intermittent fault condition.

CW7 CHECK FOR OTHER CAUSES OF COMMUNICATION NETWORK CONCERN

NOTE: If new modules were installed prior to the DTC being set, the module configuration can be incorrectly set during the PMI or the PMI may not have been carried out.

  • CHECK the vehicle service history for recent service actions related to the SOBDMC , GWM or IPC . If recent service history is found:
    • verify correct replacement module was installed
      • vehicle parts build may be used to verify correct part fitment
    • verify the configuration of replacement module was correct
      • re-configure module using as-built data if prior configuration is suspect
    • verify the module was not obtained from a like vehicle and installed into customer vehicle
      • return the swapped module to source vehicle and obtain new replacement module
  • Operate the system and determine if the observable symptom is still present.

Is the observable symptom still present?
Yes GO to CW8
No The system is operating correctly at this time. The concern may have been due to incorrect parts replacement procedures or incorrect module configuration.

CW8 CHECK FOR CORRECT SOBDMC (SECONDARY ON-BOARD DIAGNOSTIC CONTROL MODULE C) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the SOBDMC connectors.
  • Repair:
    • corrosion (install new connector or terminals – clean module pins)
    • damaged or bent pins – install new terminals/pins
    • pushed-out pins – install new pins as necessary
  • Reconnect the SOBDMC connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB , GSB , SSM or FSA . If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, INSTALL a new SOBDMC .
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

PINPOINT TEST CX: U0103:00

Normal Operation and Fault Conditions

REFER to: Communications Network - System Operation and Component Description (418-00 Module Communications Network, Description and Operation).

DTC Fault Trigger Conditions

DTC Description Fault Trigger Condition
IPC U0103:00 Lost Communication With Gear Shift Control Module A: No Sub Type Information Sets in continuous memory in the IPC if data messages received from the GSM through the GWM are missing for 5 seconds or longer.

Possible Sources

  • Communication concern
  • Battery voltage concern
  • GWM
  • GSM
  • IPC
CX1 VERIFY THE CUSTOMER CONCERN
  • Ignition ON.
  • Verify there is an observable symptom present.

Is an observable symptom present?
Yes GO to CX2
No CLEAR the DTC . The system is operating normally at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.

CX2 CHECK THE COMMUNICATION NETWORK
  • Using a diagnostic scan tool, perform the network test.

Does the GSM pass the network test?
Yes GO to CX3
No
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).

CX3 CHECK THE IPC (INSTRUMENT PANEL CLUSTER) CONTINUOUS MEMORY DIAGNOSTIC TROUBLE CODES (CMDTCS)
  • Using a diagnostic scan tool, perform the IPC self-test.
  • Clear the Diagnostic Trouble Codes (DTCs).
  • Wait 10 seconds.
  • Repeat the IPC self-test.

Are any non-network Diagnostic Trouble Codes (DTCs) present?
Yes DIAGNOSE all non-network Diagnostic Trouble Codes (DTCs). REFER to DTC Chart: IPC in this section.
No GO to CX4

CX4 PERFORM THE GSM (GEAR SHIFT MODULE) SELF-TEST
  • Using a diagnostic scan tool, perform the GSM self-test.

Are any non-network Diagnostic Trouble Codes (DTCs) present?
Yes REFER to the appropriate 307-05 section.
No GO to CX5

CX5 CHECK THE GWM (GATEWAY MODULE A) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, check the GWM Continuous Memory Diagnostic Trouble Codes (CMDTCs).

Are any Diagnostic Trouble Codes (DTCs) set?
Yes
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).
No GO to CX6

CX6 RECHECK THE IPC (INSTRUMENT PANEL CLUSTER) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, clear the IPC Diagnostic Trouble Codes (DTCs).
  • Ignition OFF.
  • Ignition ON.
  • Wait 10 seconds.
  • Using a diagnostic scan tool, perform the continuous memory self-test.
  • Check the IPC Diagnostic Trouble Codes (DTCs).

Is DTC U0103:00 still present?
Yes GO to CX7
No The system is operating correctly at this time. The DTC may have set due to high network traffic or an intermittent fault condition.

CX7 CHECK FOR OTHER CAUSES OF COMMUNICATION NETWORK CONCERN

NOTE: If new modules were installed prior to the DTC being set, the module configuration can be incorrectly set during the PMI or the PMI may not have been carried out.

  • CHECK the vehicle service history for recent service actions related to the GSM , GWM or IPC . If recent service history is found:
    • verify correct replacement module was installed
      • vehicle parts build may be used to verify correct part fitment
    • verify the configuration of replacement module was correct
      • re-configure module using as-built data if prior configuration is suspect
    • verify the module was not obtained from a like vehicle and installed into customer vehicle
      • return the swapped module to source vehicle and obtain new replacement module
  • Operate the system and determine if the observable symptom is still present.

Is the observable symptom still present?
Yes GO to CX8
No The system is operating correctly at this time. The concern may have been due to incorrect parts replacement procedures or incorrect module configuration.

CX8 CHECK FOR CORRECT GSM (GEAR SHIFT MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the GSM connectors.
  • Repair:
    • corrosion (install new connector or terminals – clean module pins)
    • damaged or bent pins – install new terminals/pins
    • pushed-out pins – install new pins as necessary
  • Reconnect the GSM connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB , GSB , SSM or FSA . If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, INSTALL a new GSM . REFER to the appropriate Section 307-05.
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

PINPOINT TEST CY: U0104:00

Normal Operation and Fault Conditions

REFER to: Communications Network - System Operation and Component Description (418-00 Module Communications Network, Description and Operation).

DTC Fault Trigger Conditions

DTC Description Fault Trigger Condition
IPC U0104:00 Lost Communication With Cruise Control Module: No Sub Type Information Sets in continuous memory in the IPC if data messages received from the CCM through the IPMA and GWM are missing for 5 seconds or longer.

Possible Sources

  • Communication concern
  • GWM
  • IPMA
  • CCM
  • IPC
CY1 VERIFY THE CUSTOMER CONCERN
  • Ignition ON.
  • Verify there is an observable symptom present.

Is an observable symptom present?
Yes GO to CY2
No CLEAR the DTC . The system is operating normally at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.

CY2 CHECK THE COMMUNICATION NETWORK
  • Using a diagnostic scan tool, perform the network test.

Does the CCM pass the network test?
Yes GO to CY3
No
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).

CY3 CHECK THE IPC (INSTRUMENT PANEL CLUSTER) CONTINUOUS MEMORY DIAGNOSTIC TROUBLE CODES (CMDTCS)
  • Using a diagnostic scan tool, perform the IPC self-test.
  • Clear the Diagnostic Trouble Codes (DTCs).
  • Wait 10 seconds.
  • Repeat the IPC self-test.

Are any non-network Diagnostic Trouble Codes (DTCs) present?
Yes DIAGNOSE all non-network Diagnostic Trouble Codes (DTCs). REFER to DTC Chart: IPC in this section.
No GO to CY4

CY4 PERFORM THE CCM (CRUISE CONTROL MODULE) SELF-TEST
  • Using a diagnostic scan tool, perform the CCM self-test.

Are any non-network Diagnostic Trouble Codes (DTCs) present?
Yes
REFER to: Cruise Control (419-03B Cruise Control - Vehicles With: Adaptive Cruise Control, Diagnosis and Testing).
No GO to CY5

CY5 PERFORM THE IPMA (IMAGE PROCESSING MODULE A) SELF-TEST
  • Using a diagnostic scan tool, perform the IPMA self-test.

Are any non-network Diagnostic Trouble Codes (DTCs) present?
Yes
REFER to: Lane Keeping System (419-07 Lane Keeping System, Diagnosis and Testing).
No GO to CY6

CY6 CHECK THE GWM (GATEWAY MODULE A) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, check the GWM Continuous Memory Diagnostic Trouble Codes (CMDTCs).

Are any Diagnostic Trouble Codes (DTCs) set?
Yes
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).
No GO to CY7

CY7 RECHECK THE IPC (INSTRUMENT PANEL CLUSTER) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, clear the IPC Diagnostic Trouble Codes (DTCs).
  • Ignition OFF.
  • Ignition ON.
  • Wait 10 seconds.
  • Using a diagnostic scan tool, perform the continuous memory self-test.
  • Check the IPC Diagnostic Trouble Codes (DTCs).

Is DTC U0104:00 still present?
Yes GO to CY8
No The system is operating correctly at this time. The DTC may have set due to high network traffic or an intermittent fault condition.

CY8 CHECK FOR OTHER CAUSES OF COMMUNICATION NETWORK CONCERN

NOTE: If new modules were installed prior to the DTC being set, the module configuration can be incorrectly set during the PMI or the PMI may not have been carried out.

  • CHECK the vehicle service history for recent service actions related to the CCM , IPMA , GWM or IPC . If recent service history is found:
    • verify correct replacement module was installed
      • vehicle parts build may be used to verify correct part fitment
    • verify the configuration of replacement module was correct
      • re-configure module using as-built data if prior configuration is suspect
    • verify the module was not obtained from a like vehicle and installed into customer vehicle
      • return the swapped module to source vehicle and obtain new replacement module
  • Operate the system and determine if the observable symptom is still present.

Is the observable symptom still present?
Yes GO to CY9
No The system is operating correctly at this time. The concern may have been due to incorrect parts replacement procedures or incorrect module configuration.

CY9 CHECK FOR CORRECT CCM (CRUISE CONTROL MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the CCM connectors.
  • Repair:
    • corrosion (install new connector or terminals – clean module pins)
    • damaged or bent pins – install new terminals/pins
    • pushed-out pins – install new pins as necessary
  • Reconnect the CCM connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB , GSB , SSM or FSA . If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, INSTALL a new CCM .
REFER to: Cruise Control Module (CCM) (419-03B Cruise Control - Vehicles With: Adaptive Cruise Control, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

PINPOINT TEST CZ: U0111:00 OR U0412:86

Normal Operation and Fault Conditions

REFER to: Communications Network - System Operation and Component Description (418-00 Module Communications Network, Description and Operation).

DTC Fault Trigger Conditions

DTC Description Fault Trigger Condition
IPC U0111:00 Lost Communication With Battery Energy Control Module 'A': No Sub Type Information Sets in continuous memory in the IPC if data messages received from the BECM through the GWM are missing for 5 seconds or longer.
IPC U0412:86 Invalid Data Received From Battery Energy Control Module 'A': Signal Invalid Sets in continuous memory in the IPC if data messages received from the BECM through the GWM are invalid.

Possible Sources

  • Communication concern
  • Battery voltage concern
  • GWM
  • BECM
  • IPC
CZ1 VERIFY THE CUSTOMER CONCERN
  • Ignition ON.
  • Verify there is an observable symptom present.

Is an observable symptom present?
Yes GO to CZ2
No CLEAR the DTC . The system is operating normally at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.

CZ2 CHECK THE COMMUNICATION NETWORK
  • Using a diagnostic scan tool, perform the network test.

Does the BECM pass the network test?
Yes GO to CZ3
No
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).

CZ3 CHECK THE IPC (INSTRUMENT PANEL CLUSTER) CONTINUOUS MEMORY DIAGNOSTIC TROUBLE CODES (CMDTCS)
  • Using a diagnostic scan tool, perform the IPC self-test.
  • Clear the Diagnostic Trouble Codes (DTCs).
  • Wait 10 seconds.
  • Repeat the IPC self-test.

Are any non-network Diagnostic Trouble Codes (DTCs) present?
Yes DIAGNOSE all non-network Diagnostic Trouble Codes (DTCs). REFER to DTC Chart: IPC in this section.
No GO to CZ4

CZ4 PERFORM THE BECM (BATTERY ENERGY CONTROL MODULE) SELF-TEST
  • Using a diagnostic scan tool, perform the BECM self-test.

Are any non-network Diagnostic Trouble Codes (DTCs) present?
Yes REFER to the Master DTC Chart.
No GO to CZ5

CZ5 CHECK THE GWM (GATEWAY MODULE A) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, check the GWM Continuous Memory Diagnostic Trouble Codes (CMDTCs).

Are any Diagnostic Trouble Codes (DTCs) set?
Yes
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).
No GO to CZ6

CZ6 RECHECK THE IPC (INSTRUMENT PANEL CLUSTER) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, clear the IPC Diagnostic Trouble Codes (DTCs).
  • Ignition OFF.
  • Ignition ON.
  • Wait 10 seconds.
  • Using a diagnostic scan tool, perform the continuous memory self-test.
  • Check the IPC Diagnostic Trouble Codes (DTCs).

Is DTC U0111:00 or U0412:86 still present?
Yes GO to CZ7
No The system is operating correctly at this time. The DTC may have set due to high network traffic or an intermittent fault condition.

CZ7 CHECK FOR OTHER CAUSES OF COMMUNICATION NETWORK CONCERN

NOTE: If new modules were installed prior to the DTC being set, the module configuration can be incorrectly set during the PMI or the PMI may not have been carried out.

  • CHECK the vehicle service history for recent service actions related to the BECM , GWM or IPC . If recent service history is found:
    • verify correct replacement module was installed
      • vehicle parts build may be used to verify correct part fitment
    • verify the configuration of replacement module was correct
      • re-configure module using as-built data if prior configuration is suspect
    • verify the module was not obtained from a like vehicle and installed into customer vehicle
      • return the swapped module to source vehicle and obtain new replacement module
  • Operate the system and determine if the observable symptom is still present.

Is the observable symptom still present?
Yes GO to CZ8
No The system is operating correctly at this time. The concern may have been due to incorrect parts replacement procedures or incorrect module configuration.

CZ8 CHECK FOR CORRECT BECM (BATTERY ENERGY CONTROL MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the BECM connectors.
  • Repair:
    • corrosion (install new connector or terminals – clean module pins)
    • damaged or bent pins – install new terminals/pins
    • pushed-out pins – install new pins as necessary
  • Reconnect the BECM connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB , GSB , SSM or FSA . If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, INSTALL a new BECM .
REFER to: Battery Energy Control Module (BECM) - Hybrid Electric Vehicle (HEV) (414-03A High Voltage Battery, Mounting and Cables, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

PINPOINT TEST DA: U011D:00

Normal Operation and Fault Conditions

REFER to: Communications Network - System Operation and Component Description (418-00 Module Communications Network, Description and Operation).

DTC Fault Trigger Conditions

DTC Description Fault Trigger Condition
IPC U011D:00 Lost Communication With All Wheel Drive Control Module: No Sub Type Information Sets in continuous memory in the IPC if data messages received from the AWD module through the GWM are missing for 5 seconds or longer.

Possible Sources

  • Communication concern
  • GWM
  • AWD module
  • IPC
DA1 VERIFY THE CUSTOMER CONCERN
  • Ignition ON.
  • Verify there is an observable symptom present.

Is an observable symptom present?
Yes GO to DA2
No CLEAR the DTC . The system is operating normally at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.

DA2 CHECK THE COMMUNICATION NETWORK
  • Using a diagnostic scan tool, perform the network test.

Does the AWD module pass the network test?
Yes GO to DA3
No
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).

DA3 CHECK THE IPC (INSTRUMENT PANEL CLUSTER) CONTINUOUS MEMORY DIAGNOSTIC TROUBLE CODES (CMDTCS)
  • Using a diagnostic scan tool, perform the IPC self-test.
  • Clear the Diagnostic Trouble Codes (DTCs).
  • Wait 10 seconds.
  • Repeat the IPC self-test.

Are any non-network Diagnostic Trouble Codes (DTCs) present?
Yes DIAGNOSE all non-network Diagnostic Trouble Codes (DTCs). REFER to DTC Chart: IPC in this section.
No GO to DA4

DA4 PERFORM THE AWD (ALL-WHEEL DRIVE) MODULE SELF-TEST
  • Using a diagnostic scan tool, perform the AWD module self-test.

Are any non-network Diagnostic Trouble Codes (DTCs) present?
Yes
No GO to DA5

DA5 CHECK THE GWM (GATEWAY MODULE A) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, check the GWM Continuous Memory Diagnostic Trouble Codes (CMDTCs).

Are any Diagnostic Trouble Codes (DTCs) set?
Yes
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).
No GO to DA6

DA6 RECHECK THE IPC (INSTRUMENT PANEL CLUSTER) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, clear the IPC Diagnostic Trouble Codes (DTCs).
  • Ignition OFF.
  • Ignition ON.
  • Wait 10 seconds.
  • Using a diagnostic scan tool, perform the continuous memory self-test.
  • Check the IPC Diagnostic Trouble Codes (DTCs).

Is DTC U011D:00 still present?
Yes GO to DA7
No The system is operating correctly at this time. The DTC may have set due to high network traffic or an intermittent fault condition.

DA7 CHECK FOR OTHER CAUSES OF COMMUNICATION NETWORK CONCERN

NOTE: If new modules were installed prior to the DTC being set, the module configuration can be incorrectly set during the PMI or the PMI may not have been carried out.

  • CHECK the vehicle service history for recent service actions related to the AWD module, GWM or IPC . If recent service history is found:
    • verify correct replacement module was installed
      • vehicle parts build may be used to verify correct part fitment
    • verify the configuration of replacement module was correct
      • re-configure module using as-built data if prior configuration is suspect
    • verify the module was not obtained from a like vehicle and installed into customer vehicle
      • return the swapped module to source vehicle and obtain new replacement module
  • Operate the system and determine if the observable symptom is still present.

Is the observable symptom still present?
Yes GO to DA8
No The system is operating correctly at this time. The concern may have been due to incorrect parts replacement procedures or incorrect module configuration.

DA8 CHECK FOR CORRECT AWD (ALL-WHEEL DRIVE) MODULE OPERATION
  • Ignition OFF.
  • Disconnect and inspect the AWD module connector.
  • Repair:
    • corrosion (install new connector or terminals – clean module pins)
    • damaged or bent pins – install new terminals/pins
    • pushed-out pins – install new pins as necessary
  • Reconnect the AWD module connector. Make sure it seats and latches correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB , GSB , SSM or FSA . If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, INSTALL a new AWD module. For 1.5L or 2.0L, For 2.5L Hybrid,
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

PINPOINT TEST DB: U0121:00, U0415:00 OR U0415:82

Normal Operation and Fault Conditions

REFER to: Communications Network - System Operation and Component Description (418-00 Module Communications Network, Description and Operation).

DTC Fault Trigger Conditions

DTC Description Fault Trigger Condition
IPC U0121:00 Lost Communication With Anti-Lock Brake System (ABS) Control Module 'A': No Sub Type Information Sets in continuous memory in the IPC if data messages received from the ABS module through the GWM are missing for 5 seconds or longer.
IPC U0415:00 Invalid Data Received from Anti-Lock Brake System (ABS) Control Module 'A': No Sub Type Information Sets in continuous memory in the IPC if data messages received from the ABS module through the GWM are missing for 5 seconds or longer.
IPC U0415:82 Invalid Data Received from Anti-Lock Brake System (ABS) Control Module 'A': Alive/Sequence Counter Incorrect/Not Updated Sets in continuous memory in the IPC if the IPC fails to receive updated ABS data from the ABS module.

Possible Sources

  • Communication concern
  • GWM
  • ABS module
  • IPC
DB1 VERIFY THE CUSTOMER CONCERN
  • Ignition ON.
  • Verify there is an observable symptom present.

Is an observable symptom present?
Yes GO to DB2
No CLEAR the DTC . The system is operating normally at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.

DB2 CHECK THE COMMUNICATION NETWORK
  • Using a diagnostic scan tool, perform the network test.

Does the ABS module pass the network test?
Yes GO to DB3
No
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).

DB3 PERFORM THE IPC (INSTRUMENT PANEL CLUSTER) SELF-TEST
  • Using a diagnostic scan tool, perform the IPC self-test.

Are any non-network Diagnostic Trouble Codes (DTCs) present?
Yes REFER to DTC Chart: IPC in this section.
No GO to DB4

DB4 CHECK THE GWM (GATEWAY MODULE A) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, check the GWM Continuous Memory Diagnostic Trouble Codes (CMDTCs).

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).
No GO to DB5

DB5 PERFORM THE ABS (ANTI-LOCK BRAKE SYSTEM) MODULE SELF-TEST
  • Using a diagnostic scan tool, perform the ABS module self-test.

Are any non-network Diagnostic Trouble Codes (DTCs) present?
Yes REFER to the Master DTC Chart.
No GO to DB6

DB6 RECHECK THE IPC (INSTRUMENT PANEL CLUSTER) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, clear the IPC Diagnostic Trouble Codes (DTCs).
  • Ignition OFF.
  • Ignition ON.
  • Wait 10 seconds.
  • Using a diagnostic scan tool, perform the continuous memory self-test.
  • Check the IPC Diagnostic Trouble Codes (DTCs).

Is DTC U0121:00, U415:00 or U0415:82 still present?
Yes GO to DB7
No The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.

DB7 CHECK FOR OTHER CAUSES OF COMMUNICATION NETWORK CONCERN

NOTE: If new modules were installed prior to the DTC being set, the module configuration can be incorrectly set during the PMI or the PMI may not have been carried out.

  • CHECK the vehicle service history for recent service actions related to the ABS module, GWM or IPC . If recent service history is found:
    • verify correct replacement module was installed
      • vehicle parts build may be used to verify correct part fitment
    • verify the configuration of replacement module was correct
      • re-configure module using as-built data if prior configuration is suspect
    • verify the module was not obtained from a like vehicle and installed into customer vehicle
      • return the swapped module to source vehicle and obtain new replacement module
  • Operate the system and determine if the observable symptom is still present.

Is the observable symptom still present?
Yes GO to DB8
No The system is operating correctly at this time. The concern may have been due to incorrect parts replacement procedures or incorrect module configuration.

DB8 CHECK FOR CORRECT ABS (ANTI-LOCK BRAKE SYSTEM) MODULE OPERATION
  • Ignition OFF.
  • Disconnect and inspect all ABS module connector.
  • Repair:
    • corrosion (install new connector or terminals – clean module pins)
    • damaged or bent pins – install new terminals/pins
    • pushed-out pins – install new pins as necessary
  • Reconnect all the ABS module connector. Make sure it seats and latches correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB , GSB , SSM or FSA . If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern,
   VIN required to access Guided Routine (ABS)
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

PINPOINT TEST DC: U0131:00 OR U0420:82

Normal Operation and Fault Conditions

REFER to: Communications Network - System Operation and Component Description (418-00 Module Communications Network, Description and Operation).

DTC Fault Trigger Conditions

DTC Description Fault Trigger Condition
IPC U0131:00 Lost Communication With Power Steering Control Module 'A': No Sub Type Information Sets in continuous memory in the IPC if data messages received from the PSCM through the GWM are missing for 5 seconds or longer.
IPC U0420:82 Invalid Data Received from Power Steering Control Module 'A': Alive/Sequence Counter Incorrect/Not Updated Sets in continuous memory in the IPC if the IPC fails to receive power steering data from the PSCM through the GWM .

Possible Sources

  • Communication concern
  • Battery voltage concern
  • GWM concern
  • PSCM
  • IPC
DC1 VERIFY THE CUSTOMER CONCERN
  • Ignition ON.
  • Verify there is an observable symptom present.

Is an observable symptom present?
Yes GO to DC2
No CLEAR the DTC . The system is operating normally at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.

DC2 CHECK THE COMMUNICATION NETWORK
  • Using a diagnostic scan tool, perform the network test.

Does the PSCM pass the network test?
Yes GO to DC3
No
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).

DC3 PERFORM THE IPC (INSTRUMENT PANEL CLUSTER) SELF-TEST
  • Using a diagnostic scan tool, perform the IPC self-test.

Are any non-network Diagnostic Trouble Codes (DTCs) present?
Yes REFER to DTC Chart: IPC in this section.
No GO to DC4

DC4 CHECK THE GWM (GATEWAY MODULE A) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, check the GWM Continuous Memory Diagnostic Trouble Codes (CMDTCs).

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).
No GO to DC5

DC5 PERFORM THE PSCM (POWER STEERING CONTROL MODULE) SELF-TEST
  • Using a diagnostic scan tool, perform the PSCM self-test.

Are any non-network Diagnostic Trouble Codes (DTCs) present?
Yes REFER to the Master DTC Chart.
No GO to DC6

DC6 RECHECK THE IPC (INSTRUMENT PANEL CLUSTER) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, clear the IPC Diagnostic Trouble Codes (DTCs).
  • Ignition OFF.
  • Ignition ON.
  • Wait 10 seconds.
  • Using a diagnostic scan tool, perform the continuous memory self-test.
  • Check the IPC Diagnostic Trouble Codes (DTCs).

Is DTC U0131:00 or U0420:82 still present?
Yes GO to DC7
No The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.

DC7 CHECK FOR OTHER CAUSES OF COMMUNICATION NETWORK CONCERN

NOTE: If new modules were installed prior to the DTC being set, the module configuration can be incorrectly set during the PMI or the PMI may not have been carried out.

  • CHECK the vehicle service history for recent service actions related to the PSCM , GWM or IPC . If recent service history is found:
    • verify correct replacement module was installed
      • vehicle parts build may be used to verify correct part fitment
    • verify the configuration of replacement module was correct
      • re-configure module using as-built data if prior configuration is suspect
    • verify the module was not obtained from a like vehicle and installed into customer vehicle
      • return the swapped module to source vehicle and obtain new replacement module
  • Operate the system and determine if the observable symptom is still present.

Is the observable symptom still present?
Yes GO to DC8
No The system is operating correctly at this time. The concern may have been due to incorrect parts replacement procedures or incorrect module configuration.

DC8 CHECK FOR CORRECT PSCM (POWER STEERING CONTROL MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect all PSCM connectors.
  • Repair:
    • corrosion (install new connector or terminals – clean module pins)
    • damaged or bent pins – install new terminals/pins
    • pushed-out pins – install new pins as necessary
  • Reconnect all the PSCM connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB , GSB , SSM or FSA . If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern,
   VIN required to access Guided Routine (EPAS)
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

PINPOINT TEST DD: U013F:00

Normal Operation and Fault Conditions

REFER to: Communications Network - System Operation and Component Description (418-00 Module Communications Network, Description and Operation).

DTC Fault Trigger Conditions

DTC Description Fault Trigger Condition
IPC U013F:00 Lost Communication With Pedestrian Alert Control Module: No Sub Type Information Sets in continuous memory in the IPC if data messages received from the PACM through the GWM are missing for 5 seconds or longer.

Possible Sources

  • Communication concern
  • Battery voltage concern
  • GWM concern
  • PACM
  • IPC
DD1 VERIFY THE CUSTOMER CONCERN
  • Ignition ON.
  • Verify there is an observable symptom present.

Is an observable symptom present?
Yes GO to DD2
No CLEAR the DTC . The system is operating normally at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.

DD2 CHECK THE COMMUNICATION NETWORK
  • Using a diagnostic scan tool, perform the network test.

Does the PACM pass the network test?
Yes GO to DD3
No
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).

DD3 PERFORM THE IPC (INSTRUMENT PANEL CLUSTER) SELF-TEST
  • Using a diagnostic scan tool, perform the IPC self-test.

Are any non-network Diagnostic Trouble Codes (DTCs) present?
Yes REFER to DTC Chart: IPC in this section.
No GO to DD4

DD4 CHECK THE GWM (GATEWAY MODULE A) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, check the GWM Continuous Memory Diagnostic Trouble Codes (CMDTCs).

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).
No GO to DD5

DD5 PERFORM THE PACM (PEDESTRIAN ALERT CONTROL MODULE) SELF-TEST
  • Using a diagnostic scan tool, perform the PACM self-test.

Are any non-network Diagnostic Trouble Codes (DTCs) present?
Yes REFER to Section 413-22.
No GO to DD6

DD6 RECHECK THE IPC (INSTRUMENT PANEL CLUSTER) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, clear the IPC Diagnostic Trouble Codes (DTCs).
  • Ignition OFF.
  • Ignition ON.
  • Wait 10 seconds.
  • Using a diagnostic scan tool, perform the continuous memory self-test.
  • Check the IPC Diagnostic Trouble Codes (DTCs).

Is DTC U013F:00 still present?
Yes GO to DD7
No The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.

DD7 CHECK FOR OTHER CAUSES OF COMMUNICATION NETWORK CONCERN

NOTE: If new modules were installed prior to the DTC being set, the module configuration can be incorrectly set during the PMI or the PMI may not have been carried out.

  • CHECK the vehicle service history for recent service actions related to the PACM , GWM or IPC . If recent service history is found:
    • verify correct replacement module was installed
      • vehicle parts build may be used to verify correct part fitment
    • verify the configuration of replacement module was correct
      • re-configure module using as-built data if prior configuration is suspect
    • verify the module was not obtained from a like vehicle and installed into customer vehicle
      • return the swapped module to source vehicle and obtain new replacement module
  • Operate the system and determine if the observable symptom is still present.

Is the observable symptom still present?
Yes GO to DD8
No The system is operating correctly at this time. The concern may have been due to incorrect parts replacement procedures or incorrect module configuration.

DD8 CHECK FOR CORRECT PACM (PEDESTRIAN ALERT CONTROL MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect all PACM connectors.
  • Repair:
    • corrosion (install new connector or terminals – clean module pins)
    • damaged or bent pins – install new terminals/pins
    • pushed-out pins – install new pins as necessary
  • Reconnect all the PACM connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB , GSB , SSM or FSA . If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, INSTALL a new PACM .
REFER to: Pedestrian Alert Control Module (PACM) (413-22 Pedestrian Alert System, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

PINPOINT TEST DE: U0140:00, U0422:00, U0422:82 OR U0431:82

Normal Operation and Fault Conditions

REFER to: Communications Network - System Operation and Component Description (418-00 Module Communications Network, Description and Operation).

DTC Fault Trigger Conditions

DTC Description Fault Trigger Condition
IPC U0140:00 Lost Communication With Body Control Module: No Sub Type Information Sets in continuous memory in the IPC if data messages received from the BCM through the GWM are missing for 5 seconds or longer.
IPC U0422:00 Invalid Data Received From Body Control Module: No Sub Type Information Sets in continuous memory in the IPC if the IPC receives invalid network TPMS data from the BCM through the GWM .
IPC U0422:82 Invalid Data Received From Body Control Module: Alive/Sequence Counter Incorrect/Not Updated Sets in continuous memory in the IPC if the IPC receives invalid battery charge data from the BCM through the GWM .
IPC U0431:82 Invalid Data Received From Body Control Module 'A': Alive/Sequence Counter Incorrect/Not Updated Sets in continuous memory in the IPC if the IPC receives invalid battery charge data from the BCM through the GWM .

Possible Sources

  • Communication concern
  • GWM
  • BCM
  • IPC
DE1 VERIFY THE CUSTOMER CONCERN
  • Ignition ON.
  • Verify there is an observable symptom present.

Is an observable symptom present?
Yes GO to DE2
No CLEAR the DTC . The system is operating normally at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.

DE2 CHECK THE COMMUNICATION NETWORK
  • Using a diagnostic scan tool, perform the network test.

Does the BCM pass the network test?
Yes GO to DE3
No
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).

DE3 PERFORM THE IPC (INSTRUMENT PANEL CLUSTER) SELF-TEST
  • Using a diagnostic scan tool, perform the IPC self-test.

Are any non-network Diagnostic Trouble Codes (DTCs) present?
Yes REFER to DTC Chart: IPC in this section.
No GO to DE4

DE4 CHECK THE GWM (GATEWAY MODULE A) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, check the GWM Continuous Memory Diagnostic Trouble Codes (CMDTCs).

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).
No GO to DE5

DE5 PERFORM THE BCM (BODY CONTROL MODULE) SELF-TEST
  • Using a diagnostic scan tool, perform the BCM self-test.

Are any non-network Diagnostic Trouble Codes (DTCs) present?
Yes REFER to the Master DTC Chart.
No GO to DE6

DE6 RECHECK THE IPC (INSTRUMENT PANEL CLUSTER) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, clear the IPC Diagnostic Trouble Codes (DTCs).
  • Ignition OFF.
  • Ignition ON.
  • Wait 10 seconds.
  • Using a diagnostic scan tool, perform the continuous memory self-test.
  • Check the IPC Diagnostic Trouble Codes (DTCs).

Is DTC U0140:00, U0422:00, U0422:82 or U0431:82 still present?
Yes GO to DE7
No The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.

DE7 CHECK FOR OTHER CAUSES OF COMMUNICATION NETWORK CONCERN

NOTE: If new modules were installed prior to the DTC being set, the module configuration may be incorrectly set during the PMI , or the PMI may not have been carried out.

  • CHECK the vehicle service history for recent service actions related to the BCM , GWM or IPC . If recent service history is found:
    • verify correct replacement module was installed
      • vehicle parts build may be used to verify correct part fitment
    • verify the configuration of replacement module was correct
      • re-configure module using as-built data if prior configuration is suspect
    • verify the module was not obtained from a like vehicle and installed into customer vehicle
      • return the swapped module to source vehicle and obtain new replacement module
  • Operate the system and determine if the observable symptom is still present.

Is the observable symptom still present?
Yes GO to DE8
No The system is operating correctly at this time. The concern may have been due to incorrect parts replacement procedures or incorrect module configuration.

DE8 CHECK FOR CORRECT BCM (BODY CONTROL MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect all BCM connectors.
  • Repair:
    • corrosion (install new connector or terminals – clean module pins)
    • damaged or bent pins – install new terminals/pins
    • pushed-out pins – install new pins as necessary
  • Reconnect all the BCM connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB , GSB , SSM or FSA . If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, INSTALL a new BCM. Refer to the appropriate Removal and Installation procedure in Section 419-10.
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

PINPOINT TEST DF: P0405:56 OR U053B:56

Normal Operation and Fault Conditions

REFER to: Communications Network - System Operation and Component Description (418-00 Module Communications Network, Description and Operation).

DTC Fault Trigger Conditions

DTC Description Fault Trigger Condition
IPC U0405:56 Invalid Data Received From Cruise Control Module: Invalid/Incompatible Configuration Sets in continuous memory in the IPC if the IPC receives invalid network data for adaptive cruise control and forward collision from the CCM through the IPMA and GWM .
IPC U053B:56 Invalid Data Received From Image Processing Module A: Invalid/Incompatible Configuration Sets in continuous memory in the IPC if the IPC receives invalid network data for adaptive cruise control from the IPMA through the GWM .

Possible Sources

  • IPC
DF1 CHECK VEHICLE HISTORY FOR RECENT SERVICE ACTIONS
  • Check the vehicle history for any recent service actions related to the IPC .

Have any service actions been performed?
Yes REPEAT the PMI as directed by the diagnostic scan tool.
No GO to DF2

DF2 RECONFIGURE THE MODULE
  • Using a diagnostic scan tool, perform the PMI as directed by the diagnostic scan tool.
  • Verify the adaptive cruise control feature can be activated and operates correctly.

Is the feature available and working correctly?
Yes The system is operating correctly at this time. The concern may have been caused by incomplete or incorrect PMI procedure.
No The IPC fails to retain configuration data. INSTALL a new IPC .
REFER to: Instrument Panel Cluster (IPC) (413-01 Instrumentation, Message Center and Warning Chimes, Removal and Installation).

PINPOINT TEST DG: U0424:00, U0424:80, U0424:81 OR U0424:82

Normal Operation and Fault Conditions

REFER to: Communications Network - System Operation and Component Description (418-00 Module Communications Network, Description and Operation).

DTC Fault Trigger Conditions

DTC Description Fault Trigger Condition
IPC U0424:00 Invalid Data Received From HVAC Control Module: No Sub Type Information Sets in continuous memory in the IPC if outside air temperature data messages received from the HVAC module through the GWM are missing for 5 seconds or longer.
IPC U0424:80 Invalid Data Received From HVAC Control Module: ISO/SAE Reserved Sets in continuous memory in the IPC if outside air temperature data messages received from the HVAC module through the GWM are missing or invalid for 5 seconds or longer.
IPC U0424:81 Invalid Data Received From HVAC Control Module: Invalid Serial Data Received Sets in continuous memory in the IPC if outside air temperature data messages received from the HVAC module through the GWM are missing for 5 seconds or longer.
IPC U0424:82 Invalid Data Received From HVAC Control Module: Alive/Sequence Counter Incorrect/Not Updated Sets in continuous memory in the IPC if outside air temperature data messages received from the HVAC module through the GWM are missing for 5 seconds or longer.

Possible Sources

  • Communication concern
  • GWM
  • HVAC module
  • IPC
DG1 VERIFY THE CUSTOMER CONCERN
  • Ignition ON.
  • Verify there is an observable symptom present.

Is an observable symptom present?
Yes GO to DG2
No CLEAR the DTC . The system is operating normally at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.

DG2 CHECK THE COMMUNICATION NETWORK
  • Using a diagnostic scan tool, perform the network test.

Does the HVAC module pass the network test?
Yes GO to DG3
No
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).

DG3 PERFORM THE IPC (INSTRUMENT PANEL CLUSTER) SELF-TEST
  • Using a diagnostic scan tool, perform the IPC self-test.

Are any non-network Diagnostic Trouble Codes (DTCs) present?
Yes REFER to DTC Chart: IPC in this section.
No GO to DG4

DG4 CHECK THE GWM (GATEWAY MODULE A) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, check the GWM Continuous Memory Diagnostic Trouble Codes (CMDTCs).

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).
No GO to DG5

DG5 PERFORM THE HVAC (HEATING, VENTILATION AND AIR CONDITIONING) MODULE SELF-TEST
  • Using a diagnostic scan tool, perform the HVAC module self-test.

Are any non-network Diagnostic Trouble Codes (DTCs) present?
Yes REFER to the Master DTC Chart.
No GO to DG6

DG6 RECHECK THE IPC (INSTRUMENT PANEL CLUSTER) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, clear the IPC Diagnostic Trouble Codes (DTCs).
  • Ignition OFF.
  • Ignition ON.
  • Wait 10 seconds.
  • Using a diagnostic scan tool, perform the continuous memory self-test.
  • Check the IPC Diagnostic Trouble Codes (DTCs).

Is DTC still U0424:00, U0424:80, U0424:81 or U0424:82 present?
Yes GO to DG7
No The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.

DG7 CHECK FOR OTHER CAUSES OF COMMUNICATION NETWORK CONCERN

NOTE: If new modules were installed prior to the DTC being set, the module configuration may be incorrectly set during the PMI , or the PMI may not have been carried out.

  • CHECK the vehicle service history for recent service actions related to the HVAC module, GWM or IPC . If recent service history is found:
    • verify correct replacement module was installed
      • vehicle parts build may be used to verify correct part fitment
    • verify the configuration of replacement module was correct
      • re-configure module using as-built data if prior configuration is suspect
    • verify the module was not obtained from a like vehicle and installed into customer vehicle
      • return the swapped module to source vehicle and obtain new replacement module
  • Operate the system and determine if the observable symptom is still present.

Is the observable symptom still present?
Yes GO to DG8
No The system is operating correctly at this time. The concern may have been due to incorrect parts replacement procedures or incorrect module configuration.

DG8 CHECK FOR CORRECT HVAC (HEATING, VENTILATION AND AIR CONDITIONING) MODULE OPERATION
  • Ignition OFF.
  • Disconnect and inspect the HVAC module connector.
  • Repair:
    • corrosion (install new connector or terminals – clean module pins)
    • damaged or bent pins – install new terminals/pins
    • pushed-out pins – install new pins as necessary
  • Reconnect the HVAC module connector. Make sure it seats and latches correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB , GSB , SSM or FSA . If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, INSTALL a new HVAC module.
REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC)/Electronic Automatic Temperature Control (EATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
or REFER to: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

PINPOINT TEST DH: U0146:00

Normal Operation and Fault Conditions

REFER to: Communications Network - System Operation and Component Description (418-00 Module Communications Network, Description and Operation).

DTC Fault Trigger Conditions

DTC Description Fault Trigger Condition
IPC U0146:00 Lost Communication With Serial Data Gateway 'A': No Sub Type Information Sets in continuous memory in the IPC if data messages received from the GWM over the HS-CAN3 are missing for 5 seconds or longer.

Possible Sources

  • Communication concern
  • GWM
  • IPC
DH1 VERIFY THE CUSTOMER CONCERN
  • Ignition ON.
  • Verify there is an observable symptom present.

Is an observable symptom present?
Yes GO to DH2
No CLEAR the DTC . The system is operating normally at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.

DH2 CHECK THE COMMUNICATION NETWORK
  • Using a diagnostic scan tool, perform the network test.

Does the GWM pass the network test?
Yes GO to DH3
No
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).

DH3 PERFORM THE IPC (INSTRUMENT PANEL CLUSTER) SELF-TEST
  • Using a diagnostic scan tool, perform the IPC self-test.

Are any non-network Diagnostic Trouble Codes (DTCs) present?
Yes REFER to DTC Chart: IPC in this section.
No GO to DH4

DH4 CHECK THE GWM (GATEWAY MODULE A) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, check the GWM Continuous Memory Diagnostic Trouble Codes (CMDTCs).

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).
No GO to DH5

DH5 RECHECK THE IPC (INSTRUMENT PANEL CLUSTER) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, clear the IPC Diagnostic Trouble Codes (DTCs).
  • Ignition OFF.
  • Ignition ON.
  • Wait 10 seconds.
  • Using a diagnostic scan tool, perform the continuous memory self-test.
  • Check the IPC Diagnostic Trouble Codes (DTCs).

Is DTC U0146:00 still present?
Yes GO to DH6
No The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.

DH6 CHECK FOR OTHER CAUSES OF COMMUNICATION NETWORK CONCERN

NOTE: If new modules were installed prior to the DTC being set, the module configuration may be incorrectly set during the PMI , or the PMI may not have been carried out.

  • CHECK the vehicle service history for recent service actions related to the GWM or IPC . If recent service history is found:
    • verify correct replacement module was installed
      • vehicle parts build may be used to verify correct part fitment
    • verify the configuration of replacement module was correct
      • re-configure module using as-built data if prior configuration is suspect
    • verify the module was not obtained from a like vehicle and installed into customer vehicle
      • return the swapped module to source vehicle and obtain new replacement module
  • Operate the system and determine if the observable symptom is still present.

Is the observable symptom still present?
Yes GO to DH7
No The system is operating correctly at this time. The concern may have been due to incorrect parts replacement procedures or incorrect module configuration.

DH7 CHECK FOR CORRECT GWM (GATEWAY MODULE A) OPERATION
  • Ignition OFF.
  • Disconnect and inspect all GWM connector.
  • Repair:
    • corrosion (install new connector or terminals – clean module pins)
    • damaged or bent pins – install new terminals/pins
    • pushed-out pins – install new pins as necessary
  • Reconnect all the GWM connector. Make sure it seats and latches correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB , GSB , SSM or FSA . If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, INSTALL a new GWM .
REFER to: Gateway Module A (GWM) (418-00 Module Communications Network, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

PINPOINT TEST DI: U0151:00, U0151:87 OR U0452:81

Normal Operation and Fault Conditions

REFER to: Communications Network - System Operation and Component Description (418-00 Module Communications Network, Description and Operation).

DTC Fault Trigger Conditions

DTC Description Fault Trigger Condition
IPC U0151:00 Lost Communication With Restraints Control Module: No Sub Type Information Sets in continuous memory in the IPC if data messages received from the RCM through the GWM are missing for 5 seconds or longer.
IPC U0151:87 Lost Communication With Restraints Control Module: Missing Message Sets in continuous memory in the IPC if the RCM status message received from the RCM through the GWM is missing for 5 seconds or longer.
IPC U0452:81 Invalid Data Received From Restraints Control Module: Invalid Serial Data Received Sets in continuous memory in the IPC if the IPC receives invalid Belt-Minder® network data from the RCM through the GWM .

Possible Sources

  • Communication concern
  • GWM
  • RCM
  • IPC
DI1 VERIFY THE CUSTOMER CONCERN
  • Ignition ON.
  • Verify there is an observable symptom present.

Is an observable symptom present?
Yes GO to DI2
No CLEAR the DTC . The system is operating normally at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.

DI2 CHECK THE COMMUNICATION NETWORK
  • Using a diagnostic scan tool, perform the network test.

Does the RCM pass the network test?
Yes GO to DI3
No
REFER to: Communications Network - System Operation and Component Description (418-00 Module Communications Network, Description and Operation).

DI3 PERFORM THE IPC (INSTRUMENT PANEL CLUSTER) SELF-TEST
  • Using a diagnostic scan tool, perform the IPC self-test.

Are any non-network Diagnostic Trouble Codes (DTCs) present?
Yes REFER to DTC Chart: IPC in this section.
No GO to DI4

DI4 CHECK THE GWM (GATEWAY MODULE A) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, check the GWM Continuous Memory Diagnostic Trouble Codes (CMDTCs).

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).
No GO to DI5

DI5 PERFORM THE RCM (RESTRAINTS CONTROL MODULE) SELF-TEST
  • Using a diagnostic scan tool, perform the RCM self-test.

Are any non-network Diagnostic Trouble Codes (DTCs) present?
Yes REFER to the Master DTC Chart.
No GO to DI6

DI6 RECHECK THE IPC (INSTRUMENT PANEL CLUSTER) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, clear the IPC Diagnostic Trouble Codes (DTCs).
  • Ignition OFF.
  • Ignition ON.
  • Wait 10 seconds.
  • Using a diagnostic scan tool, perform the continuous memory self-test.
  • Check the IPC Diagnostic Trouble Codes (DTCs).

Is DTC U0151:00, U0151:87 or U0452:81 still present?
Yes GO to DI7
No The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.

DI7 CHECK FOR OTHER CAUSES OF COMMUNICATION NETWORK CONCERN

NOTE: If new modules were installed prior to the DTC being set, the module configuration may be incorrectly set during the PMI , or the PMI may not have been carried out.

  • CHECK the vehicle service history for recent service actions related to the RCM , GWM or IPC . If recent service history is found:
    • verify correct replacement module was installed
      • vehicle parts build may be used to verify correct part fitment
    • verify the configuration of replacement module was correct
      • re-configure module using as-built data if prior configuration is suspect
    • verify the module was not obtained from a like vehicle and installed into customer vehicle
      • return the swapped module to source vehicle and obtain new replacement module
  • Operate the system and determine if the observable symptom is still present.

Is the observable symptom still present?
Yes GO to DI8
No The system is operating correctly at this time. The concern may have been due to incorrect parts replacement procedures or incorrect module configuration.

DI8 CHECK FOR CORRECT RCM (RESTRAINTS CONTROL MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect all RCM connectors.
  • Repair:
    • corrosion (install new connector or terminals – clean module pins)
    • damaged or bent pins – install new terminals/pins
    • pushed-out pins – install new pins as necessary
  • Reconnect all the RCM connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB , GSB , SSM or FSA . If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, INSTALL a new RCM .
REFER to: Restraints Control Module (RCM) (501-20B Supplemental Restraint System, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

PINPOINT TEST DJ: U0158:00

Normal Operation and Fault Conditions

REFER to: Communications Network - System Operation and Component Description (418-00 Module Communications Network, Description and Operation).

DTC Fault Trigger Conditions

DTC Description Fault Trigger Condition
IPC U0158:00 Lost Communication With Head Up Display: No Sub Type Information Sets in continuous memory in the IPC if data messages received from the HUD module are missing for 5 seconds or longer.

Possible Sources

  • Communication concern
  • GWM
  • HUD module
  • IPC
DJ1 VERIFY THE CUSTOMER CONCERN
  • Ignition ON.
  • Verify there is an observable symptom present.

Is an observable symptom present?
Yes GO to DJ2
No CLEAR the DTC . The system is operating normally at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.

DJ2 CHECK THE COMMUNICATION NETWORK
  • Using a diagnostic scan tool, perform the network test.

Does the HUD module pass the network test?
Yes GO to DJ3
No
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).

DJ3 PERFORM THE IPC (INSTRUMENT PANEL CLUSTER) SELF-TEST
  • Using a diagnostic scan tool, perform the IPC self-test.

Are any non-network Diagnostic Trouble Codes (DTCs) present?
Yes REFER to DTC Chart: IPC in this section.
No GO to DJ4

DJ4 CHECK THE GWM (GATEWAY MODULE A) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, check the GWM Continuous Memory Diagnostic Trouble Codes (CMDTCs).

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).
No GO to DJ5

DJ5 PERFORM THE HUD (HEAD UP DISPLAY) MODULE SELF-TEST
  • Using a diagnostic scan tool, perform the HUD module self-test.

Are any non-network Diagnostic Trouble Codes (DTCs) present?
Yes
REFER to: Instrumentation, Message Center and Warning Chimes - Vehicles With: Head Up Display (HUD) (413-01 Instrumentation, Message Center and Warning Chimes, Diagnosis and Testing).
No GO to DJ6

DJ6 RECHECK THE IPC (INSTRUMENT PANEL CLUSTER) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, clear the IPC Diagnostic Trouble Codes (DTCs).
  • Ignition OFF.
  • Ignition ON.
  • Wait 10 seconds.
  • Using a diagnostic scan tool, perform the continuous memory self-test.
  • Check the IPC Diagnostic Trouble Codes (DTCs).

Is DTC U0158:00 still present?
Yes GO to DJ7
No The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.

DJ7 CHECK FOR OTHER CAUSES OF COMMUNICATION NETWORK CONCERN

NOTE: If new modules were installed prior to the DTC being set, the module configuration may be incorrectly set during the PMI , or the PMI may not have been carried out.

  • CHECK the vehicle service history for recent service actions related to the HUD module, GWM or IPC . If recent service history is found:
    • verify correct replacement module was installed
      • vehicle parts build may be used to verify correct part fitment
    • verify the configuration of replacement module was correct
      • re-configure module using as-built data if prior configuration is suspect
    • verify the module was not obtained from a like vehicle and installed into customer vehicle
      • return the swapped module to source vehicle and obtain new replacement module
  • Operate the system and determine if the observable symptom is still present.

Is the observable symptom still present?
Yes GO to DJ8
No The system is operating correctly at this time. The concern may have been due to incorrect parts replacement procedures or incorrect module configuration.

DJ8 CHECK FOR CORRECT HUD (HEAD UP DISPLAY) MODULE OPERATION
  • Ignition OFF.
  • Disconnect and inspect all HUD module connector.
  • Repair:
    • corrosion (install new connector or terminals – clean module pins)
    • damaged or bent pins – install new terminals/pins
    • pushed-out pins – install new pins as necessary
  • Reconnect the HUD module connector. Make sure it seats and latches correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB , GSB , SSM or FSA . If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, INSTALL a new HUD module.
REFER to: Head Up Display (HUD) Module (419-03C Collision Warning and Collision Avoidance System, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

PINPOINT TEST DK: U0159:00

Normal Operation and Fault Conditions

REFER to: Communications Network - System Operation and Component Description (418-00 Module Communications Network, Description and Operation).

DTC Fault Trigger Conditions

DTC Description Fault Trigger Condition
IPC U0159:00 Lost Communication With Parking Assist Control Module 'A': No Sub Type Information Sets in continuous memory in the IPC if data messages received from the PAM (part of the BCM ) through the GWM are missing for 5 seconds or longer.

Possible Sources

  • Communication concern
  • GWM
  • PAM
  • IPC
DK1 VERIFY THE CUSTOMER CONCERN
  • Ignition ON.
  • Verify there is an observable symptom present.

Is an observable symptom present?
Yes GO to DK2
No CLEAR the DTC . The system is operating normally at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.

DK2 CHECK THE COMMUNICATION NETWORK
  • Using a diagnostic scan tool, perform the network test.

Does the PAM pass the network test?
Yes GO to DK3
No
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).

DK3 PERFORM THE IPC (INSTRUMENT PANEL CLUSTER) SELF-TEST
  • Using a diagnostic scan tool, perform the IPC self-test.

Are any non-network Diagnostic Trouble Codes (DTCs) present?
Yes REFER to DTC Chart: IPC in this section.
No GO to DK4

DK4 CHECK THE GWM (GATEWAY MODULE A) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, check the GWM Continuous Memory Diagnostic Trouble Codes (CMDTCs).

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).
No GO to DK5

DK5 PERFORM THE PAM (PARKING ASSIST CONTROL MODULE) SELF-TEST
  • Using a diagnostic scan tool, perform the PAM self-test.

Are any non-network Diagnostic Trouble Codes (DTCs) present?
Yes REFER to the Master DTC Chart.
No GO to DK6

DK6 RECHECK THE IPC (INSTRUMENT PANEL CLUSTER) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, clear the IPC Diagnostic Trouble Codes (DTCs).
  • Ignition OFF.
  • Ignition ON.
  • Wait 10 seconds.
  • Using a diagnostic scan tool, perform the continuous memory self-test.
  • Check the IPC Diagnostic Trouble Codes (DTCs).

Is DTC U0159:00 still present?
Yes GO to DK7
No The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.

DK7 CHECK FOR OTHER CAUSES OF COMMUNICATION NETWORK CONCERN

NOTE: If new modules were installed prior to the DTC being set, the module configuration may be incorrectly set during the PMI , or the PMI may not have been carried out.

  • CHECK the vehicle service history for recent service actions related to the PAM , GWM or IPC . If recent service history is found:
    • verify correct replacement module was installed
      • vehicle parts build may be used to verify correct part fitment
    • verify the configuration of replacement module was correct
      • re-configure module using as-built data if prior configuration is suspect
    • verify the module was not obtained from a like vehicle and installed into customer vehicle
      • return the swapped module to source vehicle and obtain new replacement module
  • Operate the system and determine if the observable symptom is still present.

Is the observable symptom still present?
Yes GO to DK8
No The system is operating correctly at this time. The concern may have been due to incorrect parts replacement procedures or incorrect module configuration.

DK8 CHECK FOR CORRECT PAM (PARKING ASSIST CONTROL MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the PAM connector.
  • Repair:
    • corrosion (install new connector or terminals – clean module pins)
    • damaged or bent pins – install new terminals/pins
    • pushed-out pins – install new pins as necessary
  • Reconnect the PAM connector. Make sure it seats and latches correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB , GSB , SSM or FSA . If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, INSTALL a new PAM .
REFER to: Parking Assist Control Module (PAM) (413-13A Parking Aid - Vehicles With: Rear Parking Aid, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

PINPOINT TEST DL: U0184:00

Normal Operation and Fault Conditions

REFER to: Communications Network - System Operation and Component Description (418-00 Module Communications Network, Description and Operation).

DTC Fault Trigger Conditions

DTC Description Fault Trigger Condition
IPC U0184:00 Lost Communication With Radio: No Sub Type Information Sets in continuous memory in the IPC if data messages received from the ACM are missing for 5 seconds or longer.

Possible Sources

  • Communication concern
  • ACM
  • IPC
DL1 VERIFY THE CUSTOMER CONCERN
  • Ignition ON.
  • Verify there is an observable symptom present.

Is an observable symptom present?
Yes GO to DL2
No CLEAR the DTC . The system is operating normally at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.

DL2 CHECK THE COMMUNICATION NETWORK
  • Using a diagnostic scan tool, perform the network test.

Does the ACM pass the network test?
Yes GO to DL3
No
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).

DL3 PERFORM THE IPC (INSTRUMENT PANEL CLUSTER) SELF-TEST
  • Using a diagnostic scan tool, perform the IPC self-test.

Are any non-network Diagnostic Trouble Codes (DTCs) present?
Yes REFER to DTC Chart: IPC in this section.
No GO to DL4

DL4 PERFORM THE ACM (AUDIO FRONT CONTROL MODULE) SELF-TEST
  • Using a diagnostic scan tool, perform the ACM self-test.

Are any non-network Diagnostic Trouble Codes (DTCs) present?
Yes
REFER to: Information and Entertainment System (415-00 Information and Entertainment System - General Information, Diagnosis and Testing).
No GO to DL5

DL5 RECHECK THE IPC (INSTRUMENT PANEL CLUSTER) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, clear the IPC Diagnostic Trouble Codes (DTCs).
  • Ignition OFF.
  • Ignition ON.
  • Wait 10 seconds.
  • Using a diagnostic scan tool, perform the continuous memory self-test.
  • Check the IPC Diagnostic Trouble Codes (DTCs).

Is DTC U0184:00 still present?
Yes GO to DL6
No The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.

DL6 CHECK FOR OTHER CAUSES OF COMMUNICATION NETWORK CONCERN

NOTE: If new modules were installed prior to the DTC being set, the module configuration may be incorrectly set during the PMI , or the PMI may not have been carried out.

  • CHECK the vehicle service history for recent service actions related to the ACM or IPC . If recent service history is found:
    • verify correct replacement module was installed
      • vehicle parts build may be used to verify correct part fitment
    • verify the configuration of replacement module was correct
      • re-configure module using as-built data if prior configuration is suspect
    • verify the module was not obtained from a like vehicle and installed into customer vehicle
      • return the swapped module to source vehicle and obtain new replacement module
  • Operate the system and determine if the observable symptom is still present.

Is the observable symptom still present?
Yes GO to DL7
No The system is operating correctly at this time. The concern may have been due to incorrect parts replacement procedures or incorrect module configuration.

DL7 CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect all ACM connector.
  • Repair:
    • corrosion (install new connector or terminals – clean module pins)
    • damaged or bent pins – install new terminals/pins
    • pushed-out pins – install new pins as necessary
  • Reconnect all the ACM connector. Make sure it seats and latches correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB , GSB , SSM or FSA . If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, INSTALL a new ACM .
REFER to: Audio Front Control Module (ACM) (415-00 Information and Entertainment System - General Information, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

PINPOINT TEST DM: U0198:00

Normal Operation and Fault Conditions

REFER to: Communications Network - System Operation and Component Description (418-00 Module Communications Network, Description and Operation).

DTC Fault Trigger Conditions

DTC Description Fault Trigger Condition
IPC U0198:00 Lost Communication With Telematic Control Module 'A': No Sub Type Information Sets in continuous memory in the IPC if data messages received from the TCU through the GWM .

Possible Sources

  • Communication concern
  • ACM
  • GWM concern
  • IPC
DM1 VERIFY THE CUSTOMER CONCERN
  • Ignition ON.
  • Verify there is an observable symptom present.

Is an observable symptom present?
Yes GO to DM2
No CLEAR the DTC . The system is operating normally at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.

DM2 CHECK THE COMMUNICATION NETWORK
  • Using a diagnostic scan tool, perform the network test.

Does the TCU pass the network test?
Yes GO to DM3
No
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).

DM3 PERFORM THE IPC (INSTRUMENT PANEL CLUSTER) SELF-TEST
  • Using a diagnostic scan tool, perform the IPC self-test.

Are any non-network Diagnostic Trouble Codes (DTCs) present?
Yes REFER to DTC Chart: IPC in this section.
No GO to DM4

DM4 CHECK THE GWM (GATEWAY MODULE A) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, check the GWM Continuous Memory Diagnostic Trouble Codes (CMDTCs).

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).
No GO to DM5

DM5 PERFORM THE TCU (TELEMATIC CONTROL UNIT MODULE) SELF-TEST
  • Using a diagnostic scan tool, perform the TCU self-test.

Are any non-network Diagnostic Trouble Codes (DTCs) present?
Yes
REFER to: Information and Entertainment System (415-00 Information and Entertainment System - General Information, Diagnosis and Testing).
No GO to DM6

DM6 RECHECK THE IPC (INSTRUMENT PANEL CLUSTER) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, clear the IPC Diagnostic Trouble Codes (DTCs).
  • Ignition OFF.
  • Ignition ON.
  • Wait 10 seconds.
  • Using a diagnostic scan tool, perform the continuous memory self-test.
  • Check the IPC Diagnostic Trouble Codes (DTCs).

Is DTC U0198:00 still present?
Yes GO to DM7
No The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.

DM7 CHECK FOR OTHER CAUSES OF COMMUNICATION NETWORK CONCERN

NOTE: If new modules were installed prior to the DTC being set, the module configuration may be incorrectly set during the PMI , or the PMI may not have been carried out.

  • CHECK the vehicle service history for recent service actions related to the TCU , GWM or IPC . If recent service history is found:
    • verify correct replacement module was installed
      • vehicle parts build may be used to verify correct part fitment
    • verify the configuration of replacement module was correct
      • re-configure module using as-built data if prior configuration is suspect
    • verify the module was not obtained from a like vehicle and installed into customer vehicle
      • return the swapped module to source vehicle and obtain new replacement module
  • Operate the system and determine if the observable symptom is still present.

Is the observable symptom still present?
Yes GO to DM8
No The system is operating correctly at this time. The concern may have been due to incorrect parts replacement procedures or incorrect module configuration.

DM8 CHECK FOR CORRECT TCU (TELEMATIC CONTROL UNIT MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect all TCU connector.
  • Repair:
    • corrosion (install new connector or terminals – clean module pins)
    • damaged or bent pins – install new terminals/pins
    • pushed-out pins – install new pins as necessary
  • Reconnect all the TCU connector. Make sure it seats and latches correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB , GSB , SSM or FSA . If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, INSTALL a new TCU . REFER to: Telematics Control Unit (TCU) Module (415-00 Information and Entertainment System - General Information, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

PINPOINT TEST DN: U0199:00

Normal Operation and Fault Conditions

REFER to: Communications Network - System Operation and Component Description (418-00 Module Communications Network, Description and Operation).

DTC Fault Trigger Conditions

DTC Description Fault Trigger Condition
IPC U0199:00 Lost Communication With 'Door Control Module A': No Sub Type Information Sets in continuous memory in the IPC if data messages received from the DDM through the GWM are missing for 5 seconds or longer.

Possible Sources

  • Communication concern
  • DDM
  • GWM
  • IPC
DN1 VERIFY THE CUSTOMER CONCERN
  • Ignition ON.
  • Verify there is an observable symptom present.

Is an observable symptom present?
Yes GO to DN2
No CLEAR the DTC . The system is operating normally at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.

DN2 CHECK THE COMMUNICATION NETWORK
  • Using a diagnostic scan tool, perform the network test.

Does the DDM pass the network test?
Yes GO to DN3
No
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).

DN3 PERFORM THE IPC (INSTRUMENT PANEL CLUSTER) SELF-TEST
  • Using a diagnostic scan tool, perform the IPC self-test.

Are any non-network Diagnostic Trouble Codes (DTCs) present?
Yes REFER to DTC Chart: IPC in this section.
No GO to DN4

DN4 PERFORM THE DDM (DRIVER DOOR MODULE) SELF-TEST
  • Using a diagnostic scan tool, perform the DDM self-test.

Are any non-network Diagnostic Trouble Codes (DTCs) present?
Yes REFER to the Master DTC Chart.
No GO to DN5

DN5 CHECK THE GWM (GATEWAY MODULE A) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, check the GWM Continuous Memory Diagnostic Trouble Codes (CMDTCs).

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).
No GO to DN6

DN6 RECHECK THE IPC (INSTRUMENT PANEL CLUSTER) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, clear the IPC Diagnostic Trouble Codes (DTCs).
  • Ignition OFF.
  • Ignition ON.
  • Wait 10 seconds.
  • Using a diagnostic scan tool, perform the continuous memory self-test.
  • Check the IPC Diagnostic Trouble Codes (DTCs).

Is DTC U0199:00 still present?
Yes GO to DN7
No The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.

DN7 CHECK FOR OTHER CAUSES OF COMMUNICATION NETWORK CONCERN

NOTE: If new modules were installed prior to the DTC being set, the module configuration may be incorrectly set during the PMI , or the PMI may not have been carried out.

  • CHECK the vehicle service history for recent service actions related to the DDM , GWM or IPC . If recent service history is found:
    • verify correct replacement module was installed
      • vehicle parts build may be used to verify correct part fitment
    • verify the configuration of replacement module was correct
      • re-configure module using as-built data if prior configuration is suspect
    • verify the module was not obtained from a like vehicle and installed into customer vehicle
      • return the swapped module to source vehicle and obtain new replacement module
  • Operate the system and determine if the observable symptom is still present.

Is the observable symptom still present?
Yes GO to DN8
No The system is operating correctly at this time. The concern may have been due to incorrect parts replacement procedures or incorrect module configuration.

DN8 CHECK FOR CORRECT DDM (DRIVER DOOR MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect all DDM connector.
  • Repair:
    • corrosion (install new connector or terminals – clean module pins)
    • damaged or bent pins – install new terminals/pins
    • pushed-out pins – install new pins as necessary
  • Reconnect all the DDM connector. Make sure it seats and latches correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB , GSB , SSM or FSA . If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, INSTALL a new DDM .
REFER to: Driver Door Module (DDM) (419-10 Multifunction Electronic Modules, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

PINPOINT TEST DO: U019B:00

Normal Operation and Fault Conditions

REFER to: Communications Network - System Operation and Component Description (418-00 Module Communications Network, Description and Operation).

DTC Fault Trigger Conditions

DTC Description Fault Trigger Condition
IPC U019B:00 Lost Communication With Battery Charger Control Module 'A': No Sub Type Information Sets in continuous memory in the IPC if battery charging data messages received from the BECM are missing or not updated for 5 scconds or longer (PHEV only).

Possible Sources

  • Communication concern
  • GWM
  • BECM
  • IPC
DO1 VERIFY THE CUSTOMER CONCERN
  • Ignition ON.
  • Verify there is an observable symptom present.

Is an observable symptom present?
Yes GO to DO2
No CLEAR the DTC . The system is operating normally at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.

DO2 CHECK THE COMMUNICATION NETWORK
  • Using a diagnostic scan tool, perform the network test.

Does the BECM pass the network test?
Yes GO to DO3
No
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).

DO3 PERFORM THE IPC (INSTRUMENT PANEL CLUSTER) SELF-TEST
  • Using a diagnostic scan tool, perform the IPC self-test.

Are any non-network Diagnostic Trouble Codes (DTCs) present?
Yes REFER to DTC Chart: IPC in this section.
No GO to DO4

DO4 CHECK THE GWM (GATEWAY MODULE A) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, check the GWM Continuous Memory Diagnostic Trouble Codes (CMDTCs).

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).
No GO to DO5

DO5 PERFORM THE BECM (BATTERY ENERGY CONTROL MODULE) SELF-TEST
  • Using a diagnostic scan tool, perform the BECM self-test.

Are any non-network Diagnostic Trouble Codes (DTCs) present?
Yes
REFER to: High Voltage Battery, Mounting and Cables - Hybrid Electric Vehicle (HEV) (414-03A High Voltage Battery, Mounting and Cables, Diagnosis and Testing).
No GO to DO6

DO6 RECHECK THE IPC (INSTRUMENT PANEL CLUSTER) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, clear the IPC Diagnostic Trouble Codes (DTCs).
  • Ignition OFF.
  • Ignition ON.
  • Wait 10 seconds.
  • Using a diagnostic scan tool, perform the continuous memory self-test.
  • Check the IPC Diagnostic Trouble Codes (DTCs).

Is DTC U019B:00 still present?
Yes GO to DO7
No The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.

DO7 CHECK FOR OTHER CAUSES OF COMMUNICATION NETWORK CONCERN

NOTE: If new modules were installed prior to the DTC being set, the module configuration may be incorrectly set during the PMI , or the PMI may not have been carried out.

  • CHECK the vehicle service history for recent service actions related to the BECM , GWM or IPC . If recent service history is found:
    • verify correct replacement module was installed
      • vehicle parts build may be used to verify correct part fitment
    • verify the configuration of replacement module was correct
      • re-configure module using as-built data if prior configuration is suspect
    • verify the module was not obtained from a like vehicle and installed into customer vehicle
      • return the swapped module to source vehicle and obtain new replacement module
  • Operate the system and determine if the observable symptom is still present.

Is the observable symptom still present?
Yes GO to DO8
No The system is operating correctly at this time. The concern may have been due to incorrect parts replacement procedures or incorrect module configuration.

DO8 CHECK FOR CORRECT BECM (BATTERY ENERGY CONTROL MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect all BECM connectors.
  • Repair:
    • corrosion (install new connector or terminals – clean module pins)
    • damaged or bent pins – install new terminals/pins
    • pushed-out pins – install new pins as necessary
  • Reconnect all the BECM connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB , GSB , SSM or FSA . If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, INSTALL a new BECM .
REFER to: Battery Energy Control Module (BECM) - Hybrid Electric Vehicle (HEV) (414-03A High Voltage Battery, Mounting and Cables, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

PINPOINT TEST DP: U0212:00 OR U0212:82

Normal Operation and Fault Conditions

REFER to: Communications Network - System Operation and Component Description (418-00 Module Communications Network, Description and Operation).

DTC Fault Trigger Conditions

DTC Description Fault Trigger Condition
IPC U0212:00 Lost Communication With Steering Column Control Module: No Sub Type Information Sets in continuous memory in the IPC if data messages received from the SCCM through the GWM are missing for 5 seconds or longer.
IPC U0212:82 Lost Communication With Steering Column Control Module: Alive/Sequence Counter Incorrect/Not Updated Sets in continuous memory in the IPC if data messages received from the SCCM through the GWM are missing for 5 seconds or longer.

Possible Sources

  • Communication concern
  • GWM
  • SCCM
  • IPC
DP1 VERIFY THE CUSTOMER CONCERN
  • Ignition ON.
  • Verify there is an observable symptom present.

Is an observable symptom present?
Yes GO to DP2
No CLEAR the DTC . The system is operating normally at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.

DP2 CHECK THE COMMUNICATION NETWORK
  • Using a diagnostic scan tool, perform the network test.

Does the SCCM pass the network test?
Yes GO to DP3
No
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).

DP3 PERFORM THE IPC (INSTRUMENT PANEL CLUSTER) SELF-TEST
  • Using a diagnostic scan tool, perform the IPC self-test.

Are any non-network Diagnostic Trouble Codes (DTCs) present?
Yes REFER to DTC Chart: IPC in this section.
No GO to DP4

DP4 CHECK THE GWM (GATEWAY MODULE A) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, check the GWM Continuous Memory Diagnostic Trouble Codes (CMDTCs).

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).
No GO to DP5

DP5 PERFORM THE SCCM (STEERING COLUMN CONTROL MODULE) SELF-TEST
  • Using a diagnostic scan tool, perform the SCCM self-test.

Are any non-network Diagnostic Trouble Codes (DTCs) present?
Yes REFER to the Master DTC Chart.
No GO to DP6

DP6 RECHECK THE IPC (INSTRUMENT PANEL CLUSTER) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, clear the IPC Diagnostic Trouble Codes (DTCs).
  • Ignition OFF.
  • Ignition ON.
  • Wait 10 seconds.
  • Using a diagnostic scan tool, perform the continuous memory self-test.
  • Check the IPC Diagnostic Trouble Codes (DTCs).

Is DTC U0212:00 or U0212:82 still present?
Yes GO to DP7
No The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.

DP7 CHECK FOR OTHER CAUSES OF COMMUNICATION NETWORK CONCERN

NOTE: If new modules were installed prior to the DTC being set, the module configuration may be incorrectly set during the PMI , or the PMI may not have been carried out.

  • CHECK the vehicle service history for recent service actions related to the SCCM , GWM or IPC . If recent service history is found:
    • verify correct replacement module was installed
      • vehicle parts build may be used to verify correct part fitment
    • verify the configuration of replacement module was correct
      • re-configure module using as-built data if prior configuration is suspect
    • verify the module was not obtained from a like vehicle and installed into customer vehicle
      • return the swapped module to source vehicle and obtain new replacement module
  • Operate the system and determine if the observable symptom is still present.

Is the observable symptom still present?
Yes GO to DP8
No The system is operating correctly at this time. The concern may have been due to incorrect parts replacement procedures or incorrect module configuration.

DP8 CHECK FOR CORRECT SCCM (STEERING COLUMN CONTROL MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect all SCCM connectors.
  • Repair:
    • corrosion (install new connector or terminals – clean module pins)
    • damaged or bent pins – install new terminals/pins
    • pushed-out pins – install new pins as necessary
  • Reconnect all the SCCM connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB , GSB , SSM or FSA . If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, INSTALL a new SCCM .
REFER to: Steering Column Control Module (SCCM) (211-05 Steering Wheel and Column Electrical Components, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

PINPOINT TEST DQ: U0230:00, U0230:82 OR U0531:82

Normal Operation and Fault Conditions

REFER to: Communications Network - System Operation and Component Description (418-00 Module Communications Network, Description and Operation).

DTC Fault Trigger Conditions

DTC Description Fault Trigger Condition
IPC U0230:00 Lost Communication With Rear Gate Module: No Sub Type Information Sets in continuous memory in the IPC if data messages received from the RGTM through the GWM are missing for 5 seconds or longer.
IPC U0230:82 Lost Communication With Rear Gate Module: Alive/Sequence Counter Incorrect/Not Updated Sets in continuous memory in the IPC if data messages received from the RGTM through the GWM are missing for 5 seconds or longer.
IPC U0531:82 Invalid Data Received From Rear Gate Module: Alive/Sequence Counter Incorrect/Not Updated Sets in continuous memory in the IPC if data messages received from the RGTM through the GWM are missing for 5 seconds or longer.

Possible Sources

  • Communication concern
  • GWM
  • RGTM
  • IPC
DQ1 VERIFY THE CUSTOMER CONCERN
  • Ignition ON.
  • Verify there is an observable symptom present.

Is an observable symptom present?
Yes GO to DQ2
No CLEAR the DTC . The system is operating normally at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.

DQ2 CHECK THE COMMUNICATION NETWORK
  • Using a diagnostic scan tool, perform the network test.

Does the RGTM pass the network test?
Yes GO to DQ3
No
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).

DQ3 PERFORM THE IPC (INSTRUMENT PANEL CLUSTER) SELF-TEST
  • Using a diagnostic scan tool, perform the IPC self-test.

Are any non-network Diagnostic Trouble Codes (DTCs) present?
Yes REFER to DTC Chart: IPC in this section.
No GO to DQ4

DQ4 CHECK THE GWM (GATEWAY MODULE A) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, check the GWM Continuous Memory Diagnostic Trouble Codes (CMDTCs).

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).
No GO to DQ5

DQ5 PERFORM THE RGTM (REAR GATE TRUNK MODULE) SELF-TEST
  • Using a diagnostic scan tool, perform the RGTM self-test.

Are any non-network Diagnostic Trouble Codes (DTCs) present?
Yes REFER to the Master DTC Chart.
No GO to DQ6

DQ6 RECHECK THE IPC (INSTRUMENT PANEL CLUSTER) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, clear the IPC Diagnostic Trouble Codes (DTCs).
  • Ignition OFF.
  • Ignition ON.
  • Wait 10 seconds.
  • Using a diagnostic scan tool, perform the continuous memory self-test.
  • Check the IPC Diagnostic Trouble Codes (DTCs).

Is DTC U0230:00, U0230:82 or U0531:82 still present?
Yes GO to DQ7
No The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.

DQ7 CHECK FOR OTHER CAUSES OF COMMUNICATION NETWORK CONCERN

NOTE: If new modules were installed prior to the DTC being set, the module configuration may be incorrectly set during the PMI , or the PMI may not have been carried out.

  • CHECK the vehicle service history for recent service actions related to the RGTM , GWM or IPC . If recent service history is found:
    • verify correct replacement module was installed
      • vehicle parts build may be used to verify correct part fitment
    • verify the configuration of replacement module was correct
      • re-configure module using as-built data if prior configuration is suspect
    • verify the module was not obtained from a like vehicle and installed into customer vehicle
      • return the swapped module to source vehicle and obtain new replacement module
  • Operate the system and determine if the observable symptom is still present.

Is the observable symptom still present?
Yes GO to DQ8
No The system is operating correctly at this time. The concern may have been due to incorrect parts replacement procedures or incorrect module configuration.

DQ8 CHECK FOR CORRECT RGTM (REAR GATE TRUNK MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect all RGTM connectors.
  • Repair:
    • corrosion (install new connector or terminals – clean module pins)
    • damaged or bent pins – install new terminals/pins
    • pushed-out pins – install new pins as necessary
  • Reconnect all the RGTM connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB , GSB , SSM or FSA . If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, INSTALL a new RGTM .
REFER to: Rear Gate Trunk Module (RGTM) (501-03 Body Closures, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

PINPOINT TEST DR: U0232:00, U0233:00, U0533:00, OR U0534:00

Normal Operation and Fault Conditions

REFER to: Communications Network - System Operation and Component Description (418-00 Module Communications Network, Description and Operation).

DTC Fault Trigger Conditions

DTC Description Fault Trigger Condition
IPC U0232:00 Lost Communication With Side Obstacle Detection Control Module 'A': No Sub Type Information Sets in continuous memory in the IPC if data messages received from the SODL through the GWM are missing for 5 seconds or longer.
IPC U0233:00 Lost Communication With Side Obstacle Detection Control Module 'B': No Sub Type Information Sets in continuous memory in the IPC if data messages received from the SODR through the GWM are missing for 5 seconds or longer.
IPC U0533:00 Invalid Data Received From Side Obstacle Detection Control Module 'A': No Sub Type Information Sets in continuous memory in the IPC if data messages received from the SODL through the GWM are missing for 5 seconds or longer.
IPC U0534:00 Invalid Data Received From Side Obstacle Detection Control Module 'B': No Sub Type Information Sets in continuous memory in the IPC if data messages received from the SODR through the GWM are missing for 5 seconds or longer.

Possible Sources

  • Communication concern
  • GWM
  • SODL
  • SODR
  • IPC
DR1 VERIFY THE CUSTOMER CONCERN
  • Ignition ON.
  • Verify there is an observable symptom present.

Is an observable symptom present?
Yes GO to DR2
No CLEAR the DTC . The system is operating normally at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.

DR2 CHECK THE COMMUNICATION NETWORK
  • Using a diagnostic scan tool, perform the network test.

Does the SODL module or SODR module pass the network test?
Yes GO to DR3
No
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).

DR3 PERFORM THE IPC (INSTRUMENT PANEL CLUSTER) SELF-TEST
  • Using a diagnostic scan tool, perform the IPC self-test.

Are any non-network Diagnostic Trouble Codes (DTCs) present?
Yes REFER to DTC Chart: IPC in this section.
No GO to DR4

DR4 CHECK THE GWM (GATEWAY MODULE A) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, check the GWM Continuous Memory Diagnostic Trouble Codes (CMDTCs).

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).
No GO to DR5

DR5 PERFORM THE SODL (SIDE OBSTACLE DETECTION CONTROL MODULE LH) MODULE OR SODR (SIDE OBSTACLE DETECTION CONTROL MODULE RH) MODULE SELF-TEST
  • Using a diagnostic scan tool, perform the SODL module or SODR module self-test.

Are any non-network Diagnostic Trouble Codes (DTCs) present?
Yes
REFER to: Blind Spot Information System (419-04 Side and Rear Vision, Diagnosis and Testing).
No GO to DR6

DR6 RECHECK THE IPC (INSTRUMENT PANEL CLUSTER) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, clear the IPC Diagnostic Trouble Codes (DTCs).
  • Ignition OFF.
  • Ignition ON.
  • Wait 10 seconds.
  • Using a diagnostic scan tool, perform the continuous memory self-test.
  • Check the IPC Diagnostic Trouble Codes (DTCs).

Is DTC U0232:00, U0233:00, U0533:00, OR U0534:00 still present?
Yes GO to DR7
No The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.

DR7 CHECK FOR OTHER CAUSES OF COMMUNICATION NETWORK CONCERN

NOTE: If new modules were installed prior to the DTC being set, the module configuration may be incorrectly set during the PMI , or the PMI may not have been carried out.

  • CHECK the vehicle service history for recent service actions related to the SODL module, SODR module, GWM or IPC . If recent service history is found:
    • verify correct replacement module was installed
      • vehicle parts build may be used to verify correct part fitment
    • verify the configuration of replacement module was correct
      • re-configure module using as-built data if prior configuration is suspect
    • verify the module was not obtained from a like vehicle and installed into customer vehicle
      • return the swapped module to source vehicle and obtain new replacement module
  • Operate the system and determine if the observable symptom is still present.

Is the observable symptom still present?
Yes GO to DR8
No The system is operating correctly at this time. The concern may have been due to incorrect parts replacement procedures or incorrect module configuration.

DR8 CHECK FOR CORRECT SODL (SIDE OBSTACLE DETECTION CONTROL MODULE LH) MODULE OR SODR (SIDE OBSTACLE DETECTION CONTROL MODULE RH) MODULE OPERATION
  • Ignition OFF.
  • Disconnect and inspect all SODL module or SODR module connectors.
  • Repair:
    • corrosion (install new connector or terminals – clean module pins)
    • damaged or bent pins – install new terminals/pins
    • pushed-out pins – install new pins as necessary
  • Reconnect all the SODL module or SODR module connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB , GSB , SSM or FSA . If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, INSTALL a new SODL module or SODR module.
REFER to: Side Obstacle Detection Control Module (SODCM) (419-04 Side and Rear Vision, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

PINPOINT TEST DS: U023A:00

Normal Operation and Fault Conditions

REFER to: Communications Network - System Operation and Component Description (418-00 Module Communications Network, Description and Operation).

DTC Fault Trigger Conditions

DTC Description Fault Trigger Condition
IPC U023A:00 Lost Communication With Image Processing Module A: No Sub Type Information Sets in continuous memory in the IPC if data messages received from the IPMA through the GWM are missing for 5 seconds or longer.

Possible Sources

  • Communication concern
  • GWM
  • IPMA
  • IPC
DS1 VERIFY THE CUSTOMER CONCERN
  • Ignition ON.
  • Verify there is an observable symptom present.

Is an observable symptom present?
Yes GO to DS2
No CLEAR the DTC . The system is operating normally at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.

DS2 CHECK THE COMMUNICATION NETWORK
  • Using a diagnostic scan tool, perform the network test.

Does the IPMA pass the network test?
Yes GO to DS3
No
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).

DS3 PERFORM THE IPC (INSTRUMENT PANEL CLUSTER) SELF-TEST
  • Using a diagnostic scan tool, perform the IPC self-test.

Are any non-network Diagnostic Trouble Codes (DTCs) present?
Yes REFER to DTC Chart: IPC in this section.
No GO to DS4

DS4 CHECK THE GWM (GATEWAY MODULE A) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, check the GWM Continuous Memory Diagnostic Trouble Codes (CMDTCs).

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).
No GO to DS5

DS5 PERFORM THE IPMA (IMAGE PROCESSING MODULE A) SELF-TEST
  • Using a diagnostic scan tool, perform the IPMA self-test.

Are any non-network Diagnostic Trouble Codes (DTCs) present?
Yes REFER to the Master DTC Chart.
No GO to DS6

DS6 RECHECK THE IPC (INSTRUMENT PANEL CLUSTER) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, clear the IPC Diagnostic Trouble Codes (DTCs).
  • Ignition OFF.
  • Ignition ON.
  • Wait 10 seconds.
  • Using a diagnostic scan tool, perform the continuous memory self-test.
  • Check the IPC Diagnostic Trouble Codes (DTCs).

Is DTC U023A:00 still present?
Yes GO to DS7
No The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.

DS7 CHECK FOR OTHER CAUSES OF COMMUNICATION NETWORK CONCERN

NOTE: If new modules were installed prior to the DTC being set, the module configuration may be incorrectly set during the PMI , or the PMI may not have been carried out.

  • CHECK the vehicle service history for recent service actions related to the IPMA , GWM or IPC . If recent service history is found:
    • verify correct replacement module was installed
      • vehicle parts build may be used to verify correct part fitment
    • verify the configuration of replacement module was correct
      • re-configure module using as-built data if prior configuration is suspect
    • verify the module was not obtained from a like vehicle and installed into customer vehicle
      • return the swapped module to source vehicle and obtain new replacement module
  • Operate the system and determine if the observable symptom is still present.

Is the observable symptom still present?
Yes GO to DS8
No The system is operating correctly at this time. The concern may have been due to incorrect parts replacement procedures or incorrect module configuration.

DS8 CHECK FOR CORRECT IPMA (IMAGE PROCESSING MODULE A) OPERATION
  • Ignition OFF.
  • Disconnect and inspect all IPMA connector.
  • Repair:
    • corrosion (install new connector or terminals – clean module pins)
    • damaged or bent pins – install new terminals/pins
    • pushed-out pins – install new pins as necessary
  • Reconnect all the IPMA connector. Make sure it seats and latches correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB , GSB , SSM or FSA . If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, INSTALL a new IPMA .
REFER to: Image Processing Module A (IPMA) (419-07 Lane Keeping System, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

PINPOINT TEST DT: U0241:00 OR U0542:82

Normal Operation and Fault Conditions

REFER to: Communications Network - System Operation and Component Description (418-00 Module Communications Network, Description and Operation).

DTC Fault Trigger Conditions

DTC Description Fault Trigger Condition
IPC U0241:00 Lost Communication With Headlamp Control Module 'A': No Sub Type Information Sets in continuous memory in the IPC if data messages received from the HCM through the GWM are missing for 5 seconds or longer.
IPC U0542:82 Invalid Data Received From Headlamp Control Module 'A': Alive/Sequence Counter Incorrect/Not Updated Sets in continuous memory in the IPC if data messages received from the HCM through the GWM are missing for 5 seconds or longer.

Possible Sources

  • Communication concern
  • GWM
  • HCM
  • IPC
DT1 VERIFY THE CUSTOMER CONCERN
  • Ignition ON.
  • Verify there is an observable symptom present.

Is an observable symptom present?
Yes GO to DT2
No CLEAR the DTC . The system is operating normally at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.

DT2 CHECK THE COMMUNICATION NETWORK
  • Using a diagnostic scan tool, perform the network test.

Does the HCM pass the network test?
Yes GO to DT3
No
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).

DT3 PERFORM THE IPC (INSTRUMENT PANEL CLUSTER) SELF-TEST
  • Using a diagnostic scan tool, perform the IPC self-test.

Are any non-network Diagnostic Trouble Codes (DTCs) present?
Yes REFER to DTC Chart: IPC in this section.
No GO to DT4

DT4 CHECK THE GWM (GATEWAY MODULE A) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, check the GWM Continuous Memory Diagnostic Trouble Codes (CMDTCs).

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).
No GO to DT5

DT5 PERFORM THE HCM (HEADLAMP CONTROL MODULE) SELF-TEST
  • Using a diagnostic scan tool, perform the HCM self-test.

Are any non-network Diagnostic Trouble Codes (DTCs) present?
Yes REFER to the Master DTC Chart.
No GO to DT6

DT6 RECHECK THE IPC (INSTRUMENT PANEL CLUSTER) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, clear the IPC Diagnostic Trouble Codes (DTCs).
  • Ignition OFF.
  • Ignition ON.
  • Wait 10 seconds.
  • Using a diagnostic scan tool, perform the continuous memory self-test.
  • Check the IPC Diagnostic Trouble Codes (DTCs).

Is DTC U0241:00 or U0542:82 still present?
Yes GO to DT7
No The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.

DT7 CHECK FOR OTHER CAUSES OF COMMUNICATION NETWORK CONCERN

NOTE: If new modules were installed prior to the DTC being set, the module configuration may be incorrectly set during the PMI , or the PMI may not have been carried out.

  • CHECK the vehicle service history for recent service actions related to the HCM , GWM or IPC . If recent service history is found:
    • verify correct replacement module was installed
      • vehicle parts build may be used to verify correct part fitment
    • verify the configuration of replacement module was correct
      • re-configure module using as-built data if prior configuration is suspect
    • verify the module was not obtained from a like vehicle and installed into customer vehicle
      • return the swapped module to source vehicle and obtain new replacement module
  • Operate the system and determine if the observable symptom is still present.

Is the observable symptom still present?
Yes GO to DT8
No The system is operating correctly at this time. The concern may have been due to incorrect parts replacement procedures or incorrect module configuration.

DT8 CHECK FOR CORRECT HCM (HEADLAMP CONTROL MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect all HCM connector.
  • Repair:
    • corrosion (install new connector or terminals – clean module pins)
    • damaged or bent pins – install new terminals/pins
    • pushed-out pins – install new pins as necessary
  • Reconnect all the HCM connector. Make sure it seats and latches correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB , GSB , SSM or FSA . If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, INSTALL a new HCM .
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

PINPOINT TEST DU: U0253:00

Normal Operation and Fault Conditions

REFER to: Communications Network - System Operation and Component Description (418-00 Module Communications Network, Description and Operation).

DTC Fault Trigger Conditions

DTC Description Fault Trigger Condition
IPC U0253:00 Lost Communication With Accessory Protocol Interface Module: No Sub Type Information Sets in continuous memory in the IPC if data messages received from the APIM through the GWM are missing for 5 seconds or longer.

Possible Sources

  • Communication concern
  • GWM
  • APIM
  • IPC
DU1 VERIFY THE CUSTOMER CONCERN
  • Ignition ON.
  • Verify there is an observable symptom present.

Is an observable symptom present?
Yes GO to DU2
No CLEAR the DTC . The system is operating normally at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.

DU2 CHECK THE COMMUNICATION NETWORK
  • Using a diagnostic scan tool, perform the network test.

Does the APIM pass the network test?
Yes GO to DU3
No
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).

DU3 PERFORM THE IPC (INSTRUMENT PANEL CLUSTER) SELF-TEST
  • Using a diagnostic scan tool, perform the IPC self-test.

Are any non-network Diagnostic Trouble Codes (DTCs) present?
Yes REFER to DTC Chart: IPC in this section.
No GO to DU4

DU4 CHECK THE GWM (GATEWAY MODULE A) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, check the GWM Continuous Memory Diagnostic Trouble Codes (CMDTCs).

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).
No GO to DU5

DU5 PERFORM THE APIM (SYNC MODULE) SELF-TEST
  • Using a diagnostic scan tool, perform the APIM self-test.

Are any non-network Diagnostic Trouble Codes (DTCs) present?
Yes
REFER to: Information and Entertainment System (415-00 Information and Entertainment System - General Information, Diagnosis and Testing).
No GO to DU6

DU6 RECHECK THE IPC (INSTRUMENT PANEL CLUSTER) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, clear the IPC Diagnostic Trouble Codes (DTCs).
  • Ignition OFF.
  • Ignition ON.
  • Wait 10 seconds.
  • Using a diagnostic scan tool, perform the continuous memory self-test.
  • Check the IPC Diagnostic Trouble Codes (DTCs).

Is DTC U0253:00 still present?
Yes GO to DU7
No The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.

DU7 CHECK FOR OTHER CAUSES OF COMMUNICATION NETWORK CONCERN

NOTE: If new modules were installed prior to the DTC being set, the module configuration may be incorrectly set during the PMI , or the PMI may not have been carried out.

  • CHECK the vehicle service history for recent service actions related to the APIM , GWM or IPC . If recent service history is found:
    • verify correct replacement module was installed
      • vehicle parts build may be used to verify correct part fitment
    • verify the configuration of replacement module was correct
      • re-configure module using as-built data if prior configuration is suspect
    • verify the module was not obtained from a like vehicle and installed into customer vehicle
      • return the swapped module to source vehicle and obtain new replacement module
  • Operate the system and determine if the observable symptom is still present.

Is the observable symptom still present?
Yes GO to DU8
No The system is operating correctly at this time. The concern may have been due to incorrect parts replacement procedures or incorrect module configuration.

DU8 CHECK FOR CORRECT APIM (SYNC MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect all APIM connector.
  • Repair:
    • corrosion (install new connector or terminals – clean module pins)
    • damaged or bent pins – install new terminals/pins
    • pushed-out pins – install new pins as necessary
  • Reconnect all the APIM connector. Make sure it seats and latches correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB , GSB , SSM or FSA . If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern,
   VIN required to access Guided Routine (APIM)
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

PINPOINT TEST DV: U0260:00

Normal Operation and Fault Conditions

REFER to: Communications Network - System Operation and Component Description (418-00 Module Communications Network, Description and Operation).

DTC Fault Trigger Conditions

DTC Description Fault Trigger Condition
IPC U0260:00 Lost Communication With Seat Control Switch Module 'A': No Sub Type Information Sets in continuous memory in the IPC if data messages received from the DSM through the GWM are missing for 5 seconds or longer.

Possible Sources

  • Communication concern
  • GWM
  • DSM
  • IPC
DV1 VERIFY THE CUSTOMER CONCERN
  • Ignition ON.
  • Verify there is an observable symptom present.

Is an observable symptom present?
Yes GO to DV2
No CLEAR the DTC . The system is operating normally at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.

DV2 CHECK THE COMMUNICATION NETWORK
  • Using a diagnostic scan tool, perform the network test.

Does the DSM pass the network test?
Yes GO to DV3
No
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).

DV3 PERFORM THE IPC (INSTRUMENT PANEL CLUSTER) SELF-TEST
  • Using a diagnostic scan tool, perform the IPC self-test.

Are any non-network Diagnostic Trouble Codes (DTCs) present?
Yes REFER to DTC Chart: IPC in this section.
No GO to DV4

DV4 CHECK THE GWM (GATEWAY MODULE A) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, check the GWM Continuous Memory Diagnostic Trouble Codes (CMDTCs).

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).
No GO to DV5

DV5 PERFORM THE DSM (DRIVER FRONT SEAT MODULE) SELF-TEST
  • Using a diagnostic scan tool, perform the DSM self-test.

Are any non-network Diagnostic Trouble Codes (DTCs) present?
Yes REFER to the Master DTC Chart.
No GO to DV6

DV6 RECHECK THE IPC (INSTRUMENT PANEL CLUSTER) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, clear the IPC Diagnostic Trouble Codes (DTCs).
  • Ignition OFF.
  • Ignition ON.
  • Wait 10 seconds.
  • Using a diagnostic scan tool, perform the continuous memory self-test.
  • Check the IPC Diagnostic Trouble Codes (DTCs).

Is DTC U0260:00 still present?
Yes GO to DV7
No The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.

DV7 CHECK FOR OTHER CAUSES OF COMMUNICATION NETWORK CONCERN

NOTE: If new modules were installed prior to the DTC being set, the module configuration may be incorrectly set during the PMI , or the PMI may not have been carried out.

  • CHECK the vehicle service history for recent service actions related to the DSM , GWM or IPC . If recent service history is found:
    • verify correct replacement module was installed
      • vehicle parts build may be used to verify correct part fitment
    • verify the configuration of replacement module was correct
      • re-configure module using as-built data if prior configuration is suspect
    • verify the module was not obtained from a like vehicle and installed into customer vehicle
      • return the swapped module to source vehicle and obtain new replacement module
  • Operate the system and determine if the observable symptom is still present.

Is the observable symptom still present?
Yes GO to DV8
No The system is operating correctly at this time. The concern may have been due to incorrect parts replacement procedures or incorrect module configuration.

DV8 CHECK FOR CORRECT DSM (DRIVER FRONT SEAT MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect all DSM connectors.
  • Repair:
    • corrosion (install new connector or terminals – clean module pins)
    • damaged or bent pins – install new terminals/pins
    • pushed-out pins – install new pins as necessary
  • Reconnect the DSM connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB , GSB , SSM or FSA . If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, INSTALL a new DSM .
REFER to: Driver Front Seat Module (DSM) (501-10A Front Seats, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

PINPOINT TEST DW: U049C:00

Normal Operation and Fault Conditions

REFER to: Communications Network - System Operation and Component Description (418-00 Module Communications Network, Description and Operation).

DTC Fault Trigger Conditions

DTC Description Fault Trigger Condition
IPC U049C:00 Invalid Data Received From Battery Charger Control Module 'A': No Sub Type Information Sets in continuous memory in the IPC if battery charging data messages received from the SOBDMC through the GWM are missing or not updated for 5 scconds or longer (PHEV only).

Possible Sources

  • Communication concern
  • GWM
  • SOBDMC
  • IPC
DW1 VERIFY THE CUSTOMER CONCERN
  • Ignition ON.
  • Verify there is an observable symptom present.

Is an observable symptom present?
Yes GO to DW2
No CLEAR the DTC . The system is operating normally at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.

DW2 CHECK THE COMMUNICATION NETWORK
  • Using a diagnostic scan tool, perform the network test.

Does the SOBDMC pass the network test?
Yes GO to DW3
No
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).

DW3 PERFORM THE IPC (INSTRUMENT PANEL CLUSTER) SELF-TEST
  • Using a diagnostic scan tool, perform the IPC self-test.

Are any non-network Diagnostic Trouble Codes (DTCs) present?
Yes REFER to DTC Chart: IPC in this section.
No GO to DW4

DW4 CHECK THE GWM (GATEWAY MODULE A) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, check the GWM Continuous Memory Diagnostic Trouble Codes (CMDTCs).

Are any Diagnostic Trouble Codes (DTCs) recorded?
Yes
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).
No GO to DW5

DW5 PERFORM THE SOBDMC (SECONDARY ON-BOARD DIAGNOSTIC CONTROL MODULE C) SELF-TEST
  • Using a diagnostic scan tool, perform the SOBDMC self-test.

Are any non-network Diagnostic Trouble Codes (DTCs) present?
Yes REFER to the Master DTC Chart.
No GO to DW6

DW6 RECHECK THE IPC (INSTRUMENT PANEL CLUSTER) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, clear the IPC Diagnostic Trouble Codes (DTCs).
  • Ignition OFF.
  • Ignition ON.
  • Wait 10 seconds.
  • Using a diagnostic scan tool, perform the continuous memory self-test.
  • Check the IPC Diagnostic Trouble Codes (DTCs).

Is DTC U049C:82 still present?
Yes GO to DW7
No The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.

DW7 CHECK FOR OTHER CAUSES OF COMMUNICATION NETWORK CONCERN

NOTE: If new modules were installed prior to the DTC being set, the module configuration may be incorrectly set during the PMI , or the PMI may not have been carried out.

  • CHECK the vehicle service history for recent service actions related to the SOBDM , GWM or IPC . If recent service history is found:
    • verify correct replacement module was installed
      • vehicle parts build may be used to verify correct part fitment
    • verify the configuration of replacement module was correct
      • re-configure module using as-built data if prior configuration is suspect
    • verify the module was not obtained from a like vehicle and installed into customer vehicle
      • return the swapped module to source vehicle and obtain new replacement module
  • Operate the system and determine if the observable symptom is still present.

Is the observable symptom still present?
Yes GO to DW8
No The system is operating correctly at this time. The concern may have been due to incorrect parts replacement procedures or incorrect module configuration.

DW8 CHECK FOR CORRECT SOBDMC (SECONDARY ON-BOARD DIAGNOSTIC CONTROL MODULE C) OPERATION
  • Ignition OFF.
  • Disconnect and inspect all SOBDMC connectors.
  • Repair:
    • corrosion (install new connector or terminals – clean module pins)
    • damaged or bent pins – install new terminals/pins
    • pushed-out pins – install new pins as necessary
  • Reconnect all the SOBDMC connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB , GSB , SSM or FSA . If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, INSTALL a new SOBDMC .
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

PINPOINT TEST DX: U0533:56 OR U0534:56

DTC Fault Trigger Conditions

DTC Description Fault Trigger Condition
IPC U0533:56 Invalid Data Received From Side Obstacle Detection Control Module 'A': Invalid/Incompatible Configuration Sets in the IPC when the IPC receives invalid network data from the SODL through the GWM due to a calibration concern.
IPC U0534:56 Invalid Data Received From Side Obstacle Detection Control Module 'B': Invalid/Incompatible Configuration Sets in the IPC when the IPC receives invalid network data from the SODR through the GWM due to a calibration concern.

Possible Sources

  • IPC
DX1 CHECK VEHICLE HISTORY FOR RECENT SERVICE ACTIONS
  • Check the vehicle history for any recent service actions related to the IPC .

Have any service actions been performed?
Yes REPEAT the PMI as directed by the diagnostic scan tool.
No GO to DX2

DX2 RECONFIGURE THE MODULE
  • Using a diagnostic scan tool, perform the PMI as directed by the diagnostic scan tool.
  • Check the message center for side obstacle and cross traffic alert feature menus.

Are the feature menus available and working correctly?
Yes The system is operating correctly at this time. The concern may have been caused by incomplete or incorrect PMI procedure.
No The IPC fails to retain configuration data. INSTALL a new IPC .
REFER to: Instrument Panel Cluster (IPC) (413-01 Instrumentation, Message Center and Warning Chimes, Removal and Installation).

PINPOINT TEST DY: U2100:00

DTC Fault Trigger Conditions

DTC Description Fault Trigger Condition
IPC U2100:00 Initial Configuration Not Complete: No Sub Type Information Sets in the IPC due to incomplete or incorrect PMI procedures.
IPC U2200:00 Control Module Configuration Memory Corrupt: No Sub Type Information Sets in the IPC when module configuration memory fails.

Possible Sources

  • IPC
DY1 CHECK VEHICLE HISTORY FOR RECENT SERVICE ACTIONS
  • Check the vehicle history for any recent service actions related to the IPC .

Have any service actions been performed?
Yes REPEAT the PMI as directed by the diagnostic scan tool.
No GO to DY2

DY2 RECONFIGURE THE MODULE
  • Using a diagnostic scan tool, perform the PMI as directed by the diagnostic scan tool.
  • Verify the IPC functions correctly.

Does the IPC function correctly?
Yes The system is operating correctly at this time. The concern may have been caused by incomplete or incorrect PMI procedure.
No The IPC fails to retain configuration data. INSTALL a new IPC .
REFER to: Instrument Panel Cluster (IPC) (413-01 Instrumentation, Message Center and Warning Chimes, Removal and Installation).

PINPOINT TEST DZ: U3000:04, U3000:41, U3000:42, U3000:44, U3000:46 OR U3000:54

DTC Fault Trigger Conditions

DTC Description Fault Trigger Condition
IPC U3000:04 Control Module: System Internal Failures Sets in the IPC when the IPC detects an EEPROM failure.
IPC U3000:41 Control Module: General Checksum Failure Sets in the IPC when module memory fails.
IPC U3000:42 Control Module: General Memory Failure Sets in the IPC when module RAM hardware fails.
IPC U3000:44 Control Module: Data Memory Failure Sets in the IPC when the IPC detects non-volatile memory (NVM) odometer failure.
IPC U3000:46 Control Module: Calibration/Parameter Memory Failure Sets in the IPC when the IPC detects an EEPROM failure.
IPC U3000:54 Control Module: Missing Calibration Sets in the IPC when the IPC detects missing or corrupted graphics application data.

Possible Sources

  • IPC
DZ1 RETRIEVE IPC (INSTRUMENT PANEL CLUSTER) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Ignition ON.
  • Using a diagnostic scan tool, clear the Diagnostic Trouble Codes (DTCs).
  • Wait 10 seconds.
  • Using a diagnostic scan tool, perform the IPC self-test.

Is U3000:04, U3000:41, U3000:42, U3000:44, U3000:46 or U3000:54 recorded?
Yes INSTALL a new IPC .
REFER to: Instrument Panel Cluster (IPC) (413-01 Instrumentation, Message Center and Warning Chimes, Removal and Installation).
No The system is operating correctly at this time.

PINPOINT TEST EA: P1534:01

DTC Fault Trigger Conditions

DTC Description Fault Trigger Condition
IPC P1534:01 Restraint Deployment Indicator Circuit: General Electrical Failure Sets in the IPC if a fault is detected with the airbag warning indicator or RTT warning indicator.

Possible Sources

  • IPC
  • SRS system concern
EA1 RETRIEVE IPC (INSTRUMENT PANEL CLUSTER) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Ignition ON.
  • Using a diagnostic scan tool, clear the Diagnostic Trouble Codes (DTCs).
  • Wait 10 seconds.
  • Using a diagnostic scan tool, perform the IPC self-test.

Is P1534:01 recorded?
Yes GO to EA2
If the concern is still present, DIAGNOSE all RCM Diagnostic Trouble Codes (DTCs).
REFER to: Restraints Control Module (RCM) (501-20B Supplemental Restraint System, Removal and Installation).
No The system is operating correctly at this time.

EA2 CHECK FOR CORRECT IPC (INSTRUMENT PANEL CLUSTER) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the IPC connector.
  • Repair:
    • corrosion (install new connector or terminals – clean module pins)
    • damaged or bent pins – install new terminals/pins
    • pushed-out pins – install new pins as necessary
  • Reconnect the IPC connector. Make sure it seats and latches correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB , GSB , SSM or FSA . If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, INSTALL a new IPC .
REFER to: Instrument Panel Cluster (IPC) (413-01 Instrumentation, Message Center and Warning Chimes, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

PINPOINT TEST EB: U300A:64

DTC Fault Trigger Conditions

DTC Description Fault Trigger Condition
IPC U300A:64 Ignition Switch: Signal Plausibility Failure Sets in continuous memory when the IPC detects a messaged start input for 15 seconds or longer. Once the fault condition is detected, the IPC operates with limited functionality for 15 seconds then returns to full functionality.

Possible Sources

  • Ignition concern
  • Starting system concern
  • IPC
EB1 RETRIEVE IPC (INSTRUMENT PANEL CLUSTER) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Ignition ON.
  • Using a diagnostic scan tool, clear the Diagnostic Trouble Codes (DTCs).
  • Wait 10 seconds.
  • Using a diagnostic scan tool, perform the IPC self-test.

Is U300A:64 recorded?
Yes DIAGNOSE ignition concerns.
REFER to: Steering Wheel and Column Electrical Components (211-05 Steering Wheel and Column Electrical Components, Diagnosis and Testing). DIAGNOSE starting system concerns. REFER to the appropriate 303-06 section.
No The system is operating correctly at this time.

PINPOINT TEST EC: U3003:16

Refer to Wiring Diagrams Cell 60 for schematic and connector information.

DTC Fault Trigger Conditions

DTC Description Fault Trigger Condition
IPC U3003:16 Battery Voltage: Circuit Voltage Below Threshold Sets in the IPC in continuous memory if the IPC detects battery voltage below 9 volts on the voltage supply circuit for 5 seconds or longer.

Possible Sources

  • Wiring, terminals or connectors
  • High circuit resistance
  • Charging system concern
  • IPC
EC1 RECHECK THE IPC (INSTRUMENT PANEL CLUSTER) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Ignition ON.
  • Using a diagnostic scan tool, clear the Diagnostic Trouble Codes (DTCs).
  • Wait 10 seconds.
  • Using a diagnostic scan tool, perform the IPC self-test.

Is DTC U3003:16 still present?
Yes GO to EC2
No The system is operating correctly at this time. The DTC may have been set due to a previous low battery voltage condition.

EC2 CHECK FOR CHARGING SYSTEM DIAGNOSTIC TROUBLE CODES (DTCS) IN THE BCM (BODY CONTROL MODULE)
  • Using a diagnostic scan tool, perform the BCM self-test.

Are any charging system Diagnostic Trouble Codes (DTCs) recorded?
Yes REFER to the Master DTC Chart.
No GO to EC3

EC3 CHECK THE BATTERY CONDITION AND STATE OF CHARGE
  • Check the battery condition and verify the battery is fully charged.
    REFER to: Battery (414-01 Battery, Mounting and Cables, Diagnosis and Testing).

Is the battery OK and fully charged?
Yes GO to EC4
No If the battery is discharged, DIAGNOSE the cause of the low battery condition.
REFER to: Battery (414-01 Battery, Mounting and Cables, Diagnosis and Testing). If the battery condition fails, INSTALL a new battery.
REFER to: Battery (414-01 Battery, Mounting and Cables, Removal and Installation).

EC4 CHECK THE IPC (INSTRUMENT PANEL CLUSTER) VOLTAGE PID (PARAMETER IDENTIFICATION)
  • Measure and record the voltage at the battery.
  • Using a diagnostic scan tool, view the IPC Parameter Identifications (PIDs).
  • Access the  IPC  and monitor the  MODULE_VOLT (V)  PID


Is the voltage within 0.2 volt of the recorded battery voltage?
Yes GO to EC7
No GO to EC5

EC5 CHECK THE IPC (INSTRUMENT PANEL CLUSTER) VOLTAGE SUPPLY
  • Ignition OFF.
  • Disconnect IPC C220 .
  • Ignition ON.
  • Measure:
    Positive Lead Measurement / Action Negative Lead
      C220-8   Ground

Is the voltage greater than 11 volts?
Yes GO to EC6
No REPAIR the circuit for high circuit resistance.

EC6 CHECK THE IPC (INSTRUMENT PANEL CLUSTER) GROUND
  • Measure:
    Positive Lead Measurement / Action Negative Lead
      C220-8   C220-3

Is the voltage greater than 11 volts?
Yes GO to EC7
No REPAIR the circuit for high circuit resistance.

EC7 CHECK FOR CORRECT IPC (INSTRUMENT PANEL CLUSTER) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the IPC connector.
  • Repair:
    • corrosion (install new connector or terminals – clean module pins)
    • damaged or bent pins – install new terminals/pins
    • pushed-out pins – install new pins as necessary
  • Reconnect the IPC connector. Make sure it seats and latches correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB , GSB , SSM or FSA . If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, INSTALL a new IPC .
REFER to: Instrument Panel Cluster (IPC) (413-01 Instrumentation, Message Center and Warning Chimes, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

PINPOINT TEST ED: U3003:17

DTC Fault Trigger Conditions

DTC Description Fault Trigger Condition
IPC U3003:17 Battery Voltage: Circuit Voltage Above Threshold Sets in the IPC in continuous memory if the IPC detects battery voltage above 16 volts on the voltage supply circuit for 5 seconds or longer.

Possible Sources

  • Charging system concern
  • IPC

NOTE: DTC U3003:17 may be stored in the module memory due to past battery charging or vehicle jump starting events.

ED1 CHECK FOR OVERCHARGING DIAGNOSTIC TROUBLE CODES (DTCS) SET IN OTHER MODULES
  • Ignition ON.
  • Using a diagnostic scan tool, perform self-test on all modules.
  • Retrieve the continuous memory DTCs from all modules.

Are any overcharging Diagnostic Trouble Codes (DTCs) DTC set in more than one module?
Yes DIAGNOSE the overcharging condition.
REFER to: Charging System - 1.5L EcoBoost (132kW/180PS) – I3 (Y1) (414-00 Charging System - General Information, Diagnosis and Testing).
or REFER to: Charging System - 2.0L EcoBoost (177kW/240PS) – MI4 (414-00 Charging System - General Information, Diagnosis and Testing).
No GO to ED2

ED2 CHECK THE BATTERY VOLTAGE
  • Turn off all interior/exterior lights and accessories.
  • Start and run the engine at approximately 2,000 rpm for 3 minutes while monitoring the battery voltage.

Does the battery voltage rise to 15.5 volts or higher?
Yes DIAGNOSE the overcharging condition.
REFER to: Charging System - 1.5L EcoBoost (132kW/180PS) – I3 (Y1) (414-00 Charging System - General Information, Diagnosis and Testing).
or REFER to: Charging System - 2.0L EcoBoost (177kW/240PS) – MI4 (414-00 Charging System - General Information, Diagnosis and Testing).
No GO to ED3

ED3 RECHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U3003:17
  • Ignition OFF.
  • Ignition ON.
  • Using a diagnostic scan tool, clear the continuous memory DTCs.
  • Carry out the IPC self-test.

Is DTC U3003:17 present?
Yes GO to ED4
No The system is operating correctly at this time. The DTC may have been set previously during battery charging or while jump starting the vehicle.

ED4 CHECK FOR CORRECT IPC (INSTRUMENT PANEL CLUSTER) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the IPC connector.
  • Repair:
    • corrosion (install new connector or terminals – clean module pins)
    • damaged or bent pins – install new terminals/pins
    • pushed-out pins – install new pins as necessary
  • Reconnect the IPC connector. Make sure it seats and latches correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB , GSB , SSM or FSA . If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, INSTALL a new IPC .
REFER to: Instrument Panel Cluster (IPC) (413-01 Instrumentation, Message Center and Warning Chimes, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.


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